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Ritesh Vishwakarma - PeerSpot reviewer
Engineer at a tech services company with 501-1,000 employees
Real User
Top 10
Gives us better buffering performance and lower latency if we use the right components
Pros and Cons
  • "In an enterprise, you need a universal or heavy forwarder. If you don't have that, you need an HSE token or API request call and all the different components. In Splunk Cloud, you just have one instance to search all the data in your index. You don't need to manage it because Splunk handles that."
  • "First-time users may struggle with the user interface. When I first used Splunk, I entered my username and password. After that, we get a dashboard on the left side with apps. At the top, you can click the gear icon to view the settings. Within those settings, there's a distributed console option with several settings. It's a bit overwhelming for a beginner. The user knows what they want and can search for it in the search bar. If I see several apps, my first instinct is to scroll down to find the app, or perhaps you will find that search and report. That bugged me when I was learning."

What is our primary use case?

One client wanted their data in a readable format. He was in the UK, but his data center was in the US, so he tried to forward his data to the indexer. Because of the time zones, he faced some time stamping issues. They reached out to us to open a case that got assigned to me.

I learned which US time zone the data center was in and set the time stamps in the future. We changed the preferences to convert it into GMT so that whenever the data is onboarded to the indexes via universal or heavy forwarder, we can fetch the data in real-time.

We primarily use virtualization and deploy in Docker containers. We seldom use any physical servers. It's mostly deployed in a cloud environment or a virtual machine. It's typically Docker but sometimes Azure.

How has it helped my organization?

Splunk Cloud saved us a lot of money because we're working with databases like MongoDB and Oracle and using Splunk as a sync tool. It has its own indexes that cut costs by 15 to 20 percent. 

It also improves our decision-making process. In one scenario, we compared the client's data from last year to this April and saw the year-on-year profit and loss. We could see which projects were successful. Compared to another SIEM or monitoring tool, it saved us time because the data is presented in a clean, customizable dashboard. 

What is most valuable?

In an enterprise, you need a universal or heavy forwarder. If you don't have that, you need an HSE token or API request call and all the different components. In Splunk Cloud, you just have one instance to search all the data in your index. You don't need to manage it because Splunk handles that. 

If you are using Splunk Enterprise, you need to understand, from A to Z, how the indexes and searches work and where the data is coming from. Splunk Cloud has a beautiful, user-friendly UI that lets you navigate all the settings.

It doesn't matter where the data comes from for integration. The dashboard gives you a brief overview. 

When we're onboarding all that data using heavy forwarders, Splunk gives us better buffering performance and lower latency if we use the right components. If I use a light or universal forwarder, it often doesn't parse on the other end. Our projects use heavy forwarders and put those data into the index services while defining which indexes they should index. We are also micromanaging where that data should be. 

The reporting is good so far. Sometimes, I help my clients improve their user experience. As an engineer, I would suggest that if a solution has back-end compatibility, clients should get out of their comfort zone and customize another app to create a dashboard or something else.

What needs improvement?

First-time users may struggle with the user interface. When I first used Splunk, I entered my username and password. After that, we get a dashboard on the left side with apps. At the top, you can click the gear icon to view the settings. Within those settings, there's a distributed console option with several settings. It's a bit overwhelming for a beginner. The user knows what they want and can search for it in the search bar. If I see several apps, my first instinct is to scroll down to find the app, or perhaps you will find that search and report. That bugged me when I was learning.

Application support is another problem. We created a custom Palo Alto app that isn't fully supported by the latest version of Splunk. We had to downgrade to older versions to use the custom app properly. That was one problem we faced daily with one client. 

Buyer's Guide
Splunk Cloud Platform
April 2025
Learn what your peers think about Splunk Cloud Platform. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
851,823 professionals have used our research since 2012.

For how long have I used the solution?

I have been using the Splunk Cloud Platform for two years.

What do I think about the stability of the solution?

I rate Splunk Cloud seven out of 10 for stability. 

What do I think about the scalability of the solution?

I rate Splunk Cloud eight out of 10 for scalability.

How are customer service and support?

I rate Splunk support six out of 10. They're knowledgeable, but their response times are sometimes slow. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We have Prometheus, but that only monitors Grafana and shows you a dashboard. Splunk is not just monitoring or grabbing data you search for. I've worked with cloud and enterprise. When we started using Splunk Cloud, we used it more like a dashboard to search data. Based on my understanding, I could create applications. 

After moving into the enterprise side, I understood Splunk even more, including its components, bucket lifecycles, and how the indexes and configurations work. It's not simply transferring data from one to another. I can grab data from any system that consists of raw data. Splunk can also identify those data in the timestamp index form. We don't have any other vendors to compare it to. 

How was the initial setup?

Deploying Splunk Cloud Platform is straightforward unless you use an automation tool like Ansible, Puppet, or Chef. It takes four to five hours. Installation can take a day in some cases, but it typically can be completed in less than five hours unless you're dealing with more complex data.

What's my experience with pricing, setup cost, and licensing?

Splunk Cloud is affordable, depending on your license. I don't know how much it costs exactly, but my colleague said it depends on your licensing and which features you use. 

What other advice do I have?

I rate Splunk Cloud Platform eight out of 10. I would recommend this product. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner (consultant)
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reviewer2267181 - PeerSpot reviewer
Incident Manager at a manufacturing company with 10,001+ employees
Real User
Top 20
A stable solution used for visualization and alerting, but it needs to be made more user-friendly
Pros and Cons
  • "The most valuable feature of Splunk Cloud Platform is the alerting feature."
  • "Splunk Cloud Platform needs to be made more user-friendly because it's not user-friendly."

What is our primary use case?

We use the solution for application status alerting, user activities, and active directories. We use the solution for visualization, alerting, and analyzing events or incidents.

What is most valuable?

The most valuable feature of Splunk Cloud Platform is the alerting feature.

What needs improvement?

Currently, Splunk Cloud Platform is very easy to use and read. The solution's visualization for the end users is also good. However, setting up the solution or an alert is not straightforward. There's a lot of incompatibility and areas that you have to consider while setting up the solution.

All those things make setting up the solution very complex for regular people who know the business operation. So, they have to hire a third party or a technical person who doesn't understand the business to set it up for them, which usually creates a gap.

When someone who cares about the business and understands its operation sets up the solution, they would set it right. There's always a gap when a technical person or third party sets it up. It may lead to many workarounds to fix issues like alert fatigue or false security. Splunk Cloud Platform needs to be made more user-friendly because it's not user-friendly.

For how long have I used the solution?

I have been using Splunk Cloud Platform for four to five years.

What do I think about the stability of the solution?

Splunk Cloud Platform is pretty stable, and I don't have any issues.

What do I think about the scalability of the solution?

Splunk Cloud Platform is a scalable solution.

How are customer service and support?

I usually go to forums and discussions to get answers to my issues. You might need a Splunk account username to talk to technical support. When most users I have talked to face a problem, they Google it. I don't know if the technical support would provide you with support if you were stuck.

Which solution did I use previously and why did I switch?

I have previously used different solutions like DataStage, Datadog, Grafana, and ClickView.

Which other solutions did I evaluate?

We evaluated other options before choosing the Splunk Cloud Platform. But when a company buys Splunk services, the end users have to use what they have as a resource.

What other advice do I have?

Splunk Cloud Platform is a really good tool for getting alerts and better information about incident management and maintenance. Because of the solution's complex setup, most alerts are set by developers or people who create multiple unnecessary alerts, creating alert fatigue. Compared to other systems, like Dynatrace, Splunk Cloud Platform is not a smart system for analyzing alerts.

As a project manager, I oversee the process of contacting the concerned parties, knowing what needs to be monitored and why they need the alerting mechanism. I was not directly involved in the scripting and adding Splunk Cloud Platform in the back end.

As business requirements change, Splunk Cloud Platform needs maintenance in terms of setting up different parameters, which is not an easy task.

Everybody uses the Splunk Cloud Platform in a different way. I would advise users to share their experiences about technical difficulties in the forums and community. Sometimes, others might go through the same problem without much documentation, and sharing your technical problems might help others.

Overall, I rate Splunk Cloud Platform a seven out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Buyer's Guide
Splunk Cloud Platform
April 2025
Learn what your peers think about Splunk Cloud Platform. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
851,823 professionals have used our research since 2012.
SIEM Engineer at a manufacturing company with 11-50 employees
Real User
Top 20
Offers excellent visibility, and cloud performance, and requires zero maintenance on our end
Pros and Cons
  • "he cloud performance is good."
  • "Splunk should offer various options for real-time monitoring."

What is our primary use case?

We use Splunk Cloud Platform to monitor our environment.

How has it helped my organization?

Monitoring multiple cloud environments is made easy with the Splunk Cloud Platform due to its fast ingestion and data recovery times.

Splunk's visibility into multiple environments is excellent. I have found that a hybrid environment works the best, as the login portion remains on-premises while the rest is in the cloud. This reduces the maintenance required on-premises.

There are two types of integration. The first involves bringing something into Splunk, while the second entails moving something out of Splunk. Bringing data into Splunk is relatively straightforward, with multiple options such as RAS, SysLog, and Splunk's built-in functions. However, exporting data from Splunk is more challenging and not as straightforward as the process of bringing data into Splunk.

Splunk Cloud Platform has influenced our decision-making processes. Splunk is primarily employed for security purposes; thus, it excels particularly in SIM. It encompasses an asset and identity framework that effectively gathers information about an organization's assets and individual identities, encompassing all users. Therefore, when considering Unified Business and SIM, Splunk proves to be highly proficient. 

What is most valuable?

The cloud performance is good.

Not having to perform any maintenance because it is handled by Splunk saves our administrators time which is valuable.

What needs improvement?

Splunk should offer various options for real-time monitoring. If we could enhance the speed of data ingestion or data retrieval, that would be an added advantage. Additionally, there is room for improvement in SaaS-to-SaaS integration. I believe that reintroducing HTML dashboards would be beneficial, as they provide dedicated web features. This, in turn, gives users the flexibility and freedom to create custom dashboards more easily.

For how long have I used the solution?

I have been using Splunk Cloud Platform for five years.

What do I think about the stability of the solution?

I would rate the stability of the Splunk Cloud Platform as an eight out of ten. We still encounter some lagging and errors, but not as much as with the on-premises deployment.

How are customer service and support?

I occasionally get in touch with Splunk technical support, usually regarding data onboarding. These include routine activities like installing or uninstalling applications, as well as making changes to existing ones. On average, we submit at least one ticket per week to them.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used many tools including Elastic, Grafana, Tableau, and Sumo Logic.

Splunk is indeed superior in many cases, but other tools are also making progress to catch up, with Elastic being one of them. They have begun developing their own SIM offering, complete with its own SIM features. Similar to Splunk Cloud, Elastic also has its Elastic Cloud Stack. Some of the features provided by Elastic seem to outperform Splunk. Therefore, there is room for Splunk to enhance these aspects. As for pricing, it could be more competitive, considering that other tools also provide the freedom to choose the Cloud Stack. Although Splunk offers this flexibility, the process often involves extensive discussions, making it less adaptable compared to other tools.

How was the initial setup?

The initial setup is somewhat complex regarding the CI/CD pipeline, and Splunk manages the deployment. Splunk provides a feature called ACS, which enables us to manage the deployment ourselves if desired, but it's simpler to have Splunk handle the deployment on our behalf.

The deployment took around one month and required ten people from Splunk's DevOps team.

What about the implementation team?

The implementation was completed by Splunk.

What's my experience with pricing, setup cost, and licensing?

The pricing is high for small organizations. The cost makes more sense for organizations that have a large amount of data ranges.

What other advice do I have?

I would rate Splunk Cloud Platform an eight out of ten.

There are numerous tools that offer real-time reporting and alerting capabilities. Splunk is indeed effective, but due to the prerequisite of registering logs beforehand, a delay is inevitably introduced. Therefore, while Splunk is suitable for real-time reporting alerts, it may not be as optimal as some alternative solutions.

Resilience has added value and contributed to the improvement of our organization. This is highly significant. In most cases, the SOC team relies on the tool for issue mitigation and ticket resolution. Therefore, it is crucial for Splunk to remain consistently up-to-date and respond as quickly as possible. This holds immense importance.

The extensibility is good, but there is room for improvement, especially in integrating certain logs. Enhancing the process of incorporating raised logs is possible. In most cases now there are limitations on log creation. Previously, a direct option existed to import logs. However, this process has been altered, requiring users to develop an add-on for log integration, leading to increased complexity. Furthermore, users are expected to have knowledge of Python. This can be problematic in cases where users lack such expertise. Therefore, this aspect could certainly be enhanced.

For those who want to evaluate Splunk, it comes down to the volume of data. If they are dealing with a substantial amount of data flowing into their SIM, Splunk would be the superior option. Splunk effectively manages extensive datasets in comparison to other technologies. It also offers numerous additional functionalities, such as an enterprise security suite, assets, and identity framework. Moreover, it has undergone industry testing and has been employed in the field for a considerable duration. In contrast to other organizations, they provide a wealth of features.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer2499690 - PeerSpot reviewer
Principal Site Reliability Engineer at a pharma/biotech company with 1,001-5,000 employees
Real User
Information is easier to get now that it is all aggregated and centralized in one place with one interface
Pros and Cons
  • "Previously when in our company, we had logs everywhere on multiple systems, it was a really big pain for me trying to find what I wanted. Now that it is all aggregated and centralized in one place with one interface, it is just a lot easier to get the information that I need."

    What is our primary use case?

    I use Splunk Cloud Platform to analyze our company's logs and the applications that we run.

    How has it helped my organization?

    Previously when in our company, we had logs everywhere on multiple systems, it was a really big pain for me trying to find what I wanted. Now that it is all aggregated and centralized in one place with one interface, it is just a lot easier to get the information that I need.

    What is most valuable?

    The most valuable feature of the solution stems from the fact that I just like having one single point where all of our logs are aggregated and then having one interface that I can query and find the information that I want out of it.

    My organization monitors multiple cloud environments and even the on-premises part. I would say that so far, it has been fine and easy to use to monitor multiple cloud environments using Splunk Cloud Platform. The tool works effectively, and it gets stuff from our on-premises servers into the cloud. It gets stuff from AWS into the cloud. I am able to, you know, use the single interface to access all the information I need.

    It is very important for our organization that Splunk Cloud Platform has end-to-end visibility into your cloud-native environment. It is important since it helps to be able to see all the aspects of what our services are doing and how they are operating.

    It helps with the mean time to resolve since it makes it easier to find the errors as they have occurred, so it has been a helpful tool.

    I don't know how much the product has helped my organization improve business resilience.

    I wouldn't know if my company has experienced any cost-efficiency by splitting to Splunk Cloud Platform.

    I know that Splunk's unified platform helps consolidate networking, security, and IT observability tools for our company. Our company has an InfoSec team using it for their SCIM stuff, and then we have IT using it for some of the things they need to gather. Multiple teams in my company have benefited from using the tool. The consolidation of tools does impact our organization since I think it is probably easier for everyone to get access to stuff because everything is in one place, and it is one of the biggest impacts of the product I can think of right now. Instead of having things spread out across multiple vendors and multiple tools, it is all kind of in one thing that we can get at, and so it is probably easier for us to train people, and we know, like, how to access the solution since it is just one thing we have to learn.

    What needs improvement?

    I am relatively new to the platform. So far, I have been able to use it to do what I need. I know that there are a lot more features and functionality that I don't even know yet, so I am still on the learning side. I don't really have any recommendations related to things that need to be improved in the tool.

    So far, it meets my needs, so I don't need to see any additional features in the tool.

    For how long have I used the solution?

    I have been using Splunk Cloud Platform for six months. My company is just a customer of the solution.

    What do I think about the stability of the solution?

    I have not had a problem with the tool's stability. It has been available every time I needed it, and it has captured every information we have sent to it. It has been not just a good but a great solution.

    What do I think about the scalability of the solution?

    I think the tool's scalability is fine. I have not run into any issues with the tool's scalability, so I guess it's good.

    How are customer service and support?

    I have not had the chance to interact with Splunk's customer service or support, so I can't really evaluate them.

    Which solution did I use previously and why did I switch?

    I don't know if there was some other solution used previously in my company. My company is just a customer of the tool.

    How was the initial setup?

    The product was deployed before I joined the organization.

    The solution is deployed on a hybrid cloud model, and my company has opted for AWS.

    What about the implementation team?

    I believe that my company approached an integrator to help with the deployment of the product, but I am not sure about it.

    What was our ROI?

    I don't know about the ROI part.

    What's my experience with pricing, setup cost, and licensing?

    I don't know about the pricing, setup cost, and licensing part.

    What other advice do I have?

    I rate the solution a ten out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer2238930 - PeerSpot reviewer
    Manager Cloud Operations at a computer software company with 201-500 employees
    Real User
    Top 20
    Makes searching for issues very easy
    Pros and Cons
    • "Splunk helped reduce our mean time to resolve by around 60%."
    • "Support is the bigger issue when we have a problem. When we need their help, it takes weeks or months to actually get resolved."

    What is our primary use case?

    My primary use cases are for troubleshooting, monitoring, and anomaly detection.

    How has it helped my organization?

    Splunk helped reduce our mean time to resolve by around 60%. We have realized these savings through it solving problems and the proactive monitoring. But it comes with a huge cost. We have to evaluate other products that are comparable to Splunk in the market and see if they offer the same value.

    It improved our business resilience.

    Splunk has improved my organization by troubleshooting issues. When we have an issue, if we didn't have Splunk, it could take hours or days to figure out where the problem is. With Splunk, it only takes hours or minutes sometimes.

    It saves us money by changing our product or process to work in a better way. Splunk is great. It has a lot of value ads and features. But overall, Splunk Cloud is expensive compared to other products in the market.

    What is most valuable?

    The most valuable feature is the search options. Our infrastructure is huge so if an issue happens, it's hard to find where it is. That's where Splunk comes in handy. You just go to their user interface and do a Google-type search. Just put in a keyword, search it, and you'll figure out where it is. If you have thousands of servers, it's very hard to see where the issue is and where the transaction is logged. Splunk makes it very easy. That's the best part of Splunk.

    I would rate Splunk's ability to provide business resilience by empowering oneself a seven out of ten. Whenever we have an issue, Splunk is handy. We have a lot of monitoring in place so if an issue happens, our monitoring helps proactively figure out the issue, and in that way, we can make sure that our environment and infrastructure are up and running, and our customers don't have any issues.

    What needs improvement?

    It's improved a lot since we began using it. We have been seeing issues, but they get resolved by working with the support. It's just getting expensive with time.

    Support is the bigger issue when we have a problem. When we need their help, it takes weeks or months to actually get resolved. To date, we have cases open for two or three months without a resolution. Support is the worst part.

    For how long have I used the solution?

    I have been using Splunk Cloud Platform for four years. 

    What do I think about the stability of the solution?

    It's stable and highly available. We had issues, but all of these types of platforms have. 

    What do I think about the scalability of the solution?

    Scalability depends on what kind of license you have. If you have ingest-based licenses and you hit your cap, I think they still let you ingest more, but then you have to work with your account team and buy more licenses so you don't lose data. It's scalable, but not automated because it has its own license limitations.

    How are customer service and support?

    I would rate support a four out of ten. The reason is that they are not proactive, they are reactive. If we notify them about an issue, they are supposed to monitor their infrastructure and tell us that there is an issue and that they are working on it. But rather than doing that, we have to do that, and after doing that, it takes time for them to work on it and solve the problem.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    My company previously used a custom, on-premises solution. Splunk was already implemented when I started at my company. 

    We're asking ourselves now why we use Splunk. Our next step is to go out and evaluate other products in the market that may be not as costly and offer the same feature set.

    How was the initial setup?

    It's a cloud, it's all managed service. The only thing we had to do is onboard our applications, which is something I do every day.

    It's very straightforward and very easy. You only need to configure and get data and you can be onboarded within minutes. We don't have to go through a lot of configurations, manual steps, or training.

    What other advice do I have?

    Its ability to predict, identify and solve problems in real time is looking promising. We're looking into it now. 

    I would rate Splunk an eight out of ten. It has a lot of features and enables us to focus only on our applications and logs. I don't need to worry about the infrastructure behind it.

    The best value I get from attending Splunk conferences is getting experts' help for specific use cases.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Darshan G Waghmare - PeerSpot reviewer
    Senior Project Engineer at Wipro Limited
    Real User
    Top 20
    Offers alert scheduling, dashboard creation, and log monitoring
    Pros and Cons
    • "It is a stable product."

      What is our primary use case?

      My primary use case is for monitoring security logs and system logs. Apart from that, we create monitoring alerts and dashboards. 

      We also use it for Splunk application configuration, troubleshooting, and server patching. We have many other operations.

      How has it helped my organization?

      Integration with other systems and applications in the environment is easy. For example, we have Fortinet analyzer. We have to pull the logs from network devices into Splunk. We use Cribl pipeline. 

      For Cribl pipeline, we get that data to the Splunk syslog servers. From Splunk syslog servers, we're getting it into the indexes.

      According to the license, suppose we have to onboard thousands of servers. Suppose a scenario, for thousands of servers, the user or client requires only specific events. So for that, we use props and cons and regex for specific events. And only specific events will be calculated in the license. That will consume the license also.

      What is most valuable?

      The incident response time depends on the query and alert configuration, and also on the environment and how the logs are streamed. By analyzing these factors, it takes a maximum of one to two days for one incident.

      Alert scheduling, dashboard creation, and log monitoring are the most valuable features. 

      Federated search depends on the data we pull. We have three types of searches. We use federated search for long-running queries.

      We have, like, 20% of MacBook Cloud environment. It is easy to monitor multiple cloud environments, but there are some onboarding challenges. We are onboarding from the back end and also using Hacktoken. Apart from that, we get data to Splunk using Cripple pipelines from Syslog servers.

      Reporting is like this: if critical data is used by the client, we send it to the data user according to the schedule.

      For log monitoring, we can definitely suggest Splunk is a good tool. And it helps with decision making processes.

      For monitoring security logs, it's the best tool.

      For how long have I used the solution?

      I use Splunk Cloud. Previously, I used Splunk Enterprise, but after that, we migrated to Splunk Cloud.

      I have been using Splunk Cloud for more than three years. 

      What do I think about the stability of the solution?

      It is a stable product. Right now, we are migrating from Datadog to Splunk, so I guess that's why Splunk is better than other tools.

      How was the initial setup?

      It's deployed across multiple locations.

      It does require maintenance. It depends on what Splunk vendor is being used.

      What's my experience with pricing, setup cost, and licensing?

      The pricing depends on the logs and how many logs we monitor. On a daily basis, it depends on the events. Those licenses will be calculated in Splunk Cloud.

      What other advice do I have?

      Overall, I would rate the solution a seven out of ten, with ten being best. 

      All the features for log monitoring, security, alerting, indexing of the data, parsing of the data are good. That feature makes sense and is helpful to everyone.

      I would recommend it to others. 

      Which deployment model are you using for this solution?

      Public Cloud
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
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      Software Engineer at Wipro Limited
      Real User
      Offers real-time monitoring, seamless integration, and improves security posture
      Pros and Cons
      • "I like the Cloud monitoring console feature."
      • "Splunk currently manages the components, which restricts our ability to access them directly."

      What is our primary use case?

      We leverage the Splunk Cloud Platform for log ingestion. This allows us to create dashboards, alerts, and reports from security and application log data.

      How has it helped my organization?

      Splunk Cloud Platform offers real-time monitoring capabilities. It continuously ingests data from various sources, allowing us to track its flow. We can set up alerts to be notified of any anomalies, such as spikes in CPU or memory usage. These alerts can be configured to trigger email notifications, keeping us informed of potential issues. Additionally, Splunk Cloud Platform provides real-time dashboards that visualize the data as it's collected.

      The federated search feature is useful for our cybersecurity team to complete their log analysis.

      Splunk Cloud Platform offers seamless integration with other systems and applications. This is achieved through apps and add-ons developed by Splunk.

      Splunk is a good reporting tool. It allows us to generate reports and attach them to emails in CSV or PDF format.

      Splunk Cloud Platform has been instrumental in helping our cybersecurity team continuously monitor our data for anomalies and attacks. Its usefulness extends beyond security, though. Teams that ingest their logs into Splunk can monitor various services. If a service goes down, Splunk will trigger an alert. Splunk offers a robust monitoring suite, including dashboards, alerts, and reports. We can monitor system resources like memory and CPU consumption, application logs, Azure logs, and even Office 365 logs. For example, Splunk can reveal who sent emails, who participated in group email threads, and who added or removed members from Active Directory groups. This audit log capability allows us to investigate activity even months or years later. Splunk provides a wide range of use cases for our organization. We noticed these benefits as soon as Splunk started ingesting data.

      Splunk has improved our decision-making process thanks to its clear dashboards that help us analyze information and make informed choices.

      Splunk has been valuable as a compliance tool because it centralizes log ingestion. Any tool generating logs should be configured to send them to Splunk. This allows us to easily identify compliant applications – those whose logs are collected. Conversely, uncollected logs raise security concerns, as they represent a potential attack surface.

      Splunk has significantly improved our organization's security posture. As a primary security tool, Splunk allows us to collect application logs, monitor activity for potential attacks, and conduct searches to identify suspicious behavior.

      What is most valuable?

      I like that Splunk Cloud Platform is managed by the vendor.

      I like the Cloud monitoring console feature.

      I like the support for all the apps and add-ons.

      What needs improvement?

      Splunk currently manages the components, which restricts our ability to access them directly. I would like to be granted read access to be able to review the components.

      For how long have I used the solution?

      I have been using Splunk Cloud Platform for one and a half years.

      What do I think about the stability of the solution?

      The Splunk Cloud Platform is stable as long as we perform proper maintenance to prevent bugs.

      What do I think about the scalability of the solution?

      This system is very scalable. That means it can be easily adapted to accommodate our needs. We can increase the number of licenses we use, or add more resources like CPU and memory. We can also request additional components, such as adding more user accounts if our team grows from four to eight members. Overall, the scalability of this system is a major advantage.

      I would rate the scalability of Splunk Cloud Platform nine out of ten.

      How are customer service and support?

      Splunk Cloud Platform offers excellent technical support that is both knowledgeable and responsive.

      How would you rate customer service and support?

      Positive

      How was the initial setup?

      The initial setup is straightforward but it takes a month or two to complete because of the applications that need to be onboarded.

      We first need to calculate the amount of data we need to ingest. Then, based on that amount, we can plan how much data we need to onboard and what components we'll need.

      Two experienced people were involved in the deployment.

      What about the implementation team?

      The implementation was completed in-house.

      What's my experience with pricing, setup cost, and licensing?

      Splunk Cloud Platform is more expensive than some of its competitors, but it offers a wider range of features.

      What other advice do I have?

      I would rate the Splunk Cloud Platform eight out of ten.

      Splunk Cloud Platform is deployed in multiple locations.

      Splunk Cloud Platform requires maintenance.

      I recommend the Splunk Cloud Platform to others.

      If you're using cloud services, Splunk Cloud Platform is a good option. It minimizes management overhead for you since Splunk handles the underlying infrastructure. Splunk Enterprise however requires more resources to manage.

      Which deployment model are you using for this solution?

      Hybrid Cloud
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      reviewer2239851 - PeerSpot reviewer
      Tech Support Supervisor at a government with 10,001+ employees
      Real User
      We can identify an issue in real time and save a few hours every day
      Pros and Cons
      • "The Splunk Cloud Platform has reduced our mean time to resolve. It has easily saved 20 to 30 minutes every time someone gets locked out. We get 10 or 15 instances per day where people get locked out. It definitely saves a few hours per day."
      • "I have not come across anything that I would consider missing as such. If anything, sometimes we have dashboards that would not go into the dark mode. It is a minor issue, but it is the only thing that I wish was there. The dark mode would definitely help."

      What is our primary use case?

      We have a lot of third-party contractors that come in on our network and do the work. We use it to pretty much check what they are doing and make sure they are not doing anything that they are not supposed to be doing.

      We do a lot of user interaction. We have users logging in, and we mainly look into failures and what is causing them to get locked out. We do a lot of that.

      We also have Duo. We use Splunk Cloud Platform to keep an eye on who is using Duo, where they have failures, and why. We have quite a few people who are not supposed to be using Duo, and then they end up, for whatever reason, on the Duo side of the house. We use it to keep an eye on them so that we can help them get back to where they are supposed to be.

      How has it helped my organization?

      The improvement is in terms of helping those users who get locked out because we have that happen quite often. Daily, we have users getting locked out, and using Splunk makes it so much easier to help them. Rather than trying to go to the server and find those logs, we can just go to Splunk and then the dashboard for that particular user and find out exactly which machine is causing the lockout.

      It helps us to easily find out which machine is causing the lockout. A lot of people know that customers can exaggerate. We can bring that back into perspective. They might say that they get locked out every day, whereas it might be once a week. We can see that. We do have a dashboard that tells us who is locked out right now. We do use that, and it helps us a lot because even before the user realizes it, we can go back and help. That helps us because they almost do not even know that it is happening. We can see it in real time, and we can fix it and unlock it. If it is something that is reoccurring, we can say, "You have been getting locked out multiple times in the same place for the last couple of hours. Go check this." We can also see why they were locked out. If somebody is putting in the wrong password, we can ignore that and unlock it. We, of course, are going to see where it is coming from. If we see some weird IP address or some weird computer that looks like it belongs to us, we will address that, but it helps us to help the user quickly. We are told what is happening as opposed to having to ask what is happening. We have definitely seen time to value. Instead of having to research, we are told it is there.

      The Splunk Cloud Platform has reduced our mean time to resolve. It has easily saved 20 to 30 minutes every time someone gets locked out. We get 10 or 15 instances per day where people get locked out. It definitely saves a few hours per day.

      Splunk Cloud Platform definitely frees us up to handle true problems and do true troubleshooting as opposed to handling lock-out issues. It is, of course, big for the user, but it is minute for us because it is answering a question that does not really matter to us. It matters to the user, but for us, we can just unlock their account, and we can figure out why at another time, whereas now, we can unlock their account and figure out why immediately. For example, if it was a machine that they logged into but they do not remember, or they have a cell phone that they logged into but they have not changed their password on, we can figure that out a lot quicker. That helps them quicker. It keeps us from having to go back to that user, and we can knock that out right then and there.

      We have not gone into its ability to predict, identify, and solve problems in real time because we use it more after the fact. We do have an MSP, and they handle more of the security side. Their software does real-time monitoring, and they get alerts. We use the Splunk Cloud Platform to see what has already happened.

      What is most valuable?

      All the features are very equal for me. I do not use any one feature more than the other. They all are pretty equal to me.

      What needs improvement?

      It works as needed, and it does everything that we want to do. I have not come across anything that I would consider missing as such. If anything, sometimes we have dashboards that would not go into the dark mode. It is a minor issue, but it is the only thing that I wish was there. The dark mode would definitely help.

      For how long have I used the solution?

      We have been using the Splunk Cloud Platform for about three years.

      What do I think about the stability of the solution?

      It has always worked when we needed it.

      What do I think about the scalability of the solution?

      We are a very small shop. We only have 150 gigs a day, and we are not anywhere near that 150. However, from what I see, if there is an easy transition from 150 gigs to 300 terabytes, that is easy scalability.

      Which solution did I use previously and why did I switch?

      We did not use any similar solution.

      How was the initial setup?

      I was not involved in its deployment. It was already implemented.

      What other advice do I have?

      Splunk Cloud Platform has been able to provide business resilience by empowering our staff, but currently, only two of us use it. One thing about coming to the Splunk conference is that we learn a lot. It is a lot more than what we probably can do. We also learned that for most people here, Splunk is a big part of their job. That is their main focus, whereas we have so many different things. We use Splunk; we do a little bit of networking. We do troubleshooting from swapping computers to the almost top level of moving cables.

      I would rate the Splunk Cloud Platform a ten out of ten.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user