No more typing reviews! Try our Samantha, our new voice AI agent.
Build Managememnt System lead at JLL
Real User
Sep 28, 2023
A platform for monitoring storage, CPU, RAM, Windows logs, and Cisco network logs on large machines
Pros and Cons
  • "Splunk Enterprise is a wireless enterprise application that can be customized based on training."
  • "It's not easy or feasible to reach out to Splunk directly."

What is our primary use case?

We have around 38 virtual machines, including the desktop. We have filled our gap network. Splunk Enterprise monitors all network layer traffic, starting with Cisco traffic port violations. We are monitoring Windows logs, CPU, RAM, and disk utilization in Windows.

What is most valuable?

Splunk Enterprise is a wireless enterprise application that can be customized based on training. We can add new machines, Spring Forwarders, and whatever else we need to complete the job.

What needs improvement?

We have an enterprise system that we can only use up to 70% capacity. We have no Internet access. To ensure our system runs optimally, we must configure specific rules, such as RAM, CPU, and space utilization alerts. Also, it is tough for us to reach out to Splunk. We have another software called Nessus, which can be used for vulnerability scans to improve and expand our vulnerability management capabilities. We can add a vulnerability management tool and back network traffic monitoring. This would allow us to add everything into a single platform since we currently use multiple applications for eight solutions.

For how long have I used the solution?

I have been using Splunk Enterprise Platform since 2020. We are using the latest version of the solution.

Buyer's Guide
Splunk Enterprise Platform
July 2026
Learn what your peers think about Splunk Enterprise Platform. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
909,647 professionals have used our research since 2012.

What do I think about the stability of the solution?

The product is stable.

What do I think about the scalability of the solution?

We have 43 users using this platform.

How was the initial setup?

The initial setup is easy. We manage the installation of Splunk Enterprise Platform. On the first installation day, there are extensive procedures from Splunk and Honeywell. They are explaining how to install the software using Honeywell automation. They have provided a lot of documentation, but it is incomplete. It takes them two days to complete the installation, and then they train us for another week.

What's my experience with pricing, setup cost, and licensing?

We are using 11GB per day. Since I did all the analysis to determine how much we are consuming, we are currently utilizing around 5GB out of 11 GB. Therefore, we can reduce our usage from 11GB/day to 5GB/day. We reached out to Splunk, and they confirmed that this is possible. They also mentioned that there are commercial benefits to signing a longer-term contract. We are currently working on reducing our usage from 11GB/day to 5GB/day.

What other advice do I have?

We have annual automation for our automated building and availability building. The maintenance is easy. We will do a vulnerability scan. Then, we need to ask someone from the Splunk team to confirm that upgrading to this version of Windows or applying monthly or weekly patches will not impact the Splunk application. It's not easy or feasible to reach out to Splunk directly. Splunk is an enterprise software platform that monitors storage, CPU, RAM, Windows logs, and Cisco network logs on large machine setups. I suggest Splunk to anyone with these needs. Overall, I rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Adrian-Mache - PeerSpot reviewer
Solution Architect at a tech vendor with 10,001+ employees
Real User
Sep 11, 2023
Versatile, adaptable, and applies to many use cases
Pros and Cons
  • "What I find the most valuable about the platform is its DB Connect and its versatility in general. I also like its adaptability to any use case when it comes to collecting and analyzing data."
  • "The platform is too expensive for small businesses. Splunk should focus more on delivering something for small businesses and entrepreneurs."

What is our primary use case?

I use the platform to collect data and report to the clients that need reporting from Splunk. I work on gathering big data from all over my company and exporting it into proper reports.

What is most valuable?

What I find the most valuable about the platform is its DB Connect and its versatility in general. I also like its adaptability to any use case when it comes to collecting and analyzing data.

What needs improvement?

It is hard to say in what areas the platform could be improved since it's very versatile and applies to many use cases. It already has the functioning vetted into the core architecture of the product. In my opinion, there is no need for additional features because it already has many, and I haven't used them all.

For how long have I used the solution?

I've been using Splunk Enterprise Platform for two and a half years. I am a Splunk software architect and Splunk is the only platform I use.

What do I think about the stability of the solution?

It's a very stable platform. A ten out of ten.

What do I think about the scalability of the solution?

The scalability of Splunk is ten out of ten. It's one of the best platforms on the market. Approximately 1,000-2,000 people use the platform at our company, but only two people are needed to maintain it and I'm one of them. Everything is automated and it is very easy to manage 2,000 users on my own.

Which solution did I use previously and why did I switch?

I would compare Splunk Phantom with RSA NetWitness and Elasticsearch. All three solutions give the same output but in a different way. They analyze data in different ways. Each product has its scalability, versatility, and appliances in the current business needs of the company that uses it.

How was the initial setup?

The initial setup is very easy. At our company, we deployed Splunk ourselves because we are a team of Splunk architects and we have done it before.

What's my experience with pricing, setup cost, and licensing?

The platform is too expensive for small businesses. If you choose the free plan, it only has 15 GB of data per day, and it may not be enough to run a small business. You need to pay a subscription based on data ingestion, and that's very expensive. Splunk should focus more on delivering something for small businesses and entrepreneurs. I give the pricing a three or four out of ten. Although the product is pricey, it's truly magnificent.

Which other solutions did I evaluate?


What other advice do I have?

Overall, I give Splunk a nine out of ten and not a solid ten just because there are new updates every day and we don't know exactly what we need to search for since it's not that viewable. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Splunk Enterprise Platform
July 2026
Learn what your peers think about Splunk Enterprise Platform. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
909,647 professionals have used our research since 2012.
Sudheer Kumar - PeerSpot reviewer
Lead Security Engineer at a tech services company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Aug 26, 2024
Helps with monitoring and incident management
Pros and Cons
  • "From a stability perspective, the tool is good."
  • "he product's initial setup phase needs to be made easy since it looks like it is very complex compared to the other tools in the market."

What is our primary use case?

I use the solution in my company to capture the events to deal with threat detection, incident response, and compliance reporting. For IT operation management, it gets complex to track the health and performance of IT infrastructure, including our network devices and applications, so Splunk Enterprise Platform can be used for centralized log management.

What is most valuable?

The most valuable feature of the tool for DevOps and from a continuous delivery perspective is that the tool is useful in areas like deployment, monitoring, and incident management.

What needs improvement?

If I compare Splunk Enterprise Platform with the other tools, the dashboard and the user interface need to be built at a console level and in a user-friendly mode. Sometimes, the tool looks a bit complex, and we can't find out the exact area where we need to make the changes in the configuration and changes for the log events monitoring. The dashboard and the console-level areas need to be made friendly.

The product's initial setup phase needs to be made easy since it looks like it is very complex compared to the other tools in the market.

For how long have I used the solution?

I have been using Splunk Enterprise Platform for three years.

What do I think about the stability of the solution?

From a stability perspective, the tool is good. If any breakdowns exist, remediation and support are provided, so it is not a problem.

What do I think about the scalability of the solution?

The tool is used by around 5,000 employees and servers in my company.

How are customer service and support?

I have interacted with the solution's technical support. I rate the technical support a seven and a half out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The solution is deployed in an on-premises version.

What's my experience with pricing, setup cost, and licensing?

The tool is expensive.

What other advice do I have?

To first-time users, I can say that proper analysis and bandwidth utilization, cloud resource monitoring, and cost optimization are the things I would ask one to check in the tool.

It is not easy for beginners to use, and for freshers, it will take time to understand the tool.

From a security perspective, I rate the tool a nine out of ten. From a user and the console perspective, I rate the tool a seven out of ten.

In general, I rate the tool an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mohan Battu - PeerSpot reviewer
Project Lead at a computer software company with 5,001-10,000 employees
Real User
Apr 30, 2024
Offers timestamp indexing and the easy-to-use visualization for data analysis
Pros and Cons
  • "Splunk's real-time processing capability has been pretty good for my use cases."
  • "There is room for improvement in terms of scalability."

What is our primary use case?

I have a variety of use cases. My company uses it for cloud-related operations, anomaly identification, and threat detection.

How has it helped my organization?

It's been very useful in regard to security information and threat management (SIEM). Splunk is a valuable tool for my organization.

What is most valuable?

The timestamp indexing and the easy-to-use visualization features are the most valuable features for data analysis.

Moreover, the dashboard and visualization features have made a big difference. We can quickly identify issues within the dashboards and easily generate insightful reports. If something goes down, we can easily detect the issue.

Splunk's real-time processing capability has been pretty good for my use cases.

What needs improvement?

There is room for improvement in terms of scalability. They can enhance the ability to handle increasing volumes of data. 

For how long have I used the solution?

I have been using it for four years now. 

What do I think about the stability of the solution?

There have been occasional issues, but nothing major.

I would rate the stability an eight out of ten.

What do I think about the scalability of the solution?

I never had issues with scalability. My organization has 8,000 end users. 

I would rate the scalability an eight out of ten.

How are customer service and support?

The customer service and support are good. 

How would you rate customer service and support?

Positive

How was the initial setup?

In general, the initial setup is fairly easy.

Not everyone can do it. Some knowledge and experience would likely be helpful to get the most out of the setup.

Typically, the deployment would take around 16 to 20 hours.

What's my experience with pricing, setup cost, and licensing?

The pricing is about average.

What other advice do I have?

Overall, I would rate the solution an eight out of ten.

I would recommend using this solution. Overall, Splunk is a good tool for analysis and for representing data in a short span of time. It helps minimize unnecessary noise in the data.  

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Kundan Nagare - PeerSpot reviewer
Senior Consultant at Infosys
MSP
Apr 17, 2024
Offers excellent data analysis and visualization capabilities
Pros and Cons
  • "The most valuable feature of Splunk for data analysis is its ability to search using SPL and SQL."
  • "There is room for improvement in introducing more AI capabilities onto Splunk Enterprise Platform."

What is our primary use case?

I use the Enterprise platform mainly to monitor infrastructure, applications, and some security logs.

What is most valuable?

The most valuable feature of Splunk for data analysis is its ability to search using SPL and SQL. With SPL commands, you can analyze both structured and unstructured data and build visualizations, dashboards, and reports. Additionally, Splunk offers alerting mechanisms for proactive monitoring.

What needs improvement?

There is room for improvement in introducing more AI capabilities onto Splunk Enterprise Platform. While they might exist in other platforms like ITSI, enhancing the Enterprise Platform with AI features would benefit many users who predominantly use it.

For how long have I used the solution?

I have been using Splunk Enterprise Platform for almost three years.

What do I think about the stability of the solution?

I would rate the stability of Splunk at around a seven out of ten. While it is generally good, in complex environments, issues may arise due to the increased number of components and dependencies. However, overall, the stability is good.

What do I think about the scalability of the solution?

I would rate Splunk's scalability as a nine out of ten. It is the best log analysis application currently available. Scalability has allowed us to handle increasing volumes of data, enabling us to onboard additional customers and share infrastructure monitoring on the same setup. We have approximately 20 people using Splunk Enterprise Platform in our company.

How are customer service and support?

The technical support team could improve by providing more direct assistance rather than primarily relying on community resources for issue resolution. While they do understand the issues, they often refer to existing communities for solutions instead of directly addressing system-specific concerns. Overall, I would rate the support as a six out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup of Splunk Enterprise is relatively complex compared to other monitoring applications in the market. There is a need to focus on simplifying key components and reducing dependencies for a smoother setup process. For a large environment, the deployment of Splunk Enterprise typically takes around three months to set up completely.

What's my experience with pricing, setup cost, and licensing?

Splunk Enterprise Platform is a bit expensive.

What other advice do I have?

I use the Platform to monitor my IT infrastructure. There are apps for Linux and Windows servers that capture performance metrics like CPU and memory usage. These metrics are collected and sent to the blank index through forwarders.

Splunk helps with security information and event management by detecting and monitoring network equipment and firewalls. It saves searches for specific terms, like threats, in firewall logs. When a match is found, it alerts about potential security breaches, helping to detect and address them.

The real-time processing capability in Splunk enhances data monitoring by centrally collecting all data. This allows for easy searching and scheduling of searches, reducing the need for manual intervention.

The dashboard and visualization features in Splunk impact data analysis by providing a clear status of data analysis. Users can create customized views for management, helping them understand what is happening within the infrastructure more effectively.

I would recommend Splunk to others, especially from the CIM perspective. Its data analysis and visualization capabilities are unmatched, making it an excellent choice for SIM.

Overall, I would rate Splunk Enterprise Platform as a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
ABBURI AJAY - PeerSpot reviewer
Splunk Software Developer at Tata Consultancy
Real User
Apr 15, 2024
Used for logging and monitoring purposes
Pros and Cons
  • "The most valuable features of the solution are the load balancing technique, the forwarding technique, and SSL certification."
  • "Sometimes, queries don't give proper results, and the indexes go down."

What is our primary use case?

We use the Splunk Enterprise Platform for logging and monitoring purposes. If users log into different databases and do something, we onboard database logs and other AWS logs to Splunk. Then, we create a dashboard alert report, and based on those dashboard alerts, we monitor users' actions. If they perform suspicious activities, we also send alerts. We use the solution to create dashboard alerts, reports, and some query language.

What is most valuable?

The most valuable features of the solution are the load balancing technique, the forwarding technique, and SSL certification.

What needs improvement?

Sometimes, queries don't give proper results, and the indexes go down.

For how long have I used the solution?

I have been using Splunk Enterprise Platform for seven years.

What do I think about the stability of the solution?

I rate the solution an eight out of ten for stability.

What do I think about the scalability of the solution?

I rate the solution’s scalability a nine out of ten.

How are customer service and support?

The solution’s technical support is good.

How was the initial setup?

The solution’s initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

I have heard from my managers that Splunk Enterprise Platform is an expensive solution.

What other advice do I have?

The solution has helped us with our security information and event management. If someone performs deletion operations, we get an automated alert informing us that a privileged activity has been performed. We forward the logs in real-time. We are ingesting 10GB of data into the solution daily. We have some input filters in the solution's dashboard.

Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
LeslieTaylor - PeerSpot reviewer
Consultant at Pyramid Consulting
Real User
Mar 12, 2024
Useful for cloud-based monitoring but improvement is needed for providing a shareable format
Pros and Cons
  • "I found the incident notification to be very helpful."
  • "The tool lacked in providing a shareable format. I had to use pivot tables and manually parse and edit the data to create a visualization-friendly format. It was helpful when we had an issue. What would make it stronger is if it were more proactive. For example, if it highlighted major incidents and their impact on users without digging through notifications, that would be better. Typically, the first question we get is, "Oh, we had an incident. How bad was it? How many customers were impacted?" So having that information pop up from the notification would be helpful."

What is our primary use case?

We used the product for cloud-based monitoring or systems monitoring. 

What is most valuable?

The key difference I noticed for my use case, which involved understanding user behaviors and responses to digital elements, was that I could obtain more detailed reporting than what was possible with Amplitude. I could download a file with very specific information, which was helpful.


I did not use it for real-time monitoring. My focus was on investigating incident reports to understand the extent of user impact. Primarily, I utilized the Splunk Enterprise Platform to analyze user behavior.

I found the incident notification to be very helpful. While Splunk Enterprise Platform provided detailed data, it didn't seem to check as many boxes for user behavior as Amplitude did. At the same time, I'm not sure if Amplitude offers features for monitoring or incident coverage.

Its ability to access granular details in Excel was beneficial. It's always helpful to transition from visualizations to detailed user reports. 

What needs improvement?

The tool lacked in providing a shareable format. I had to use pivot tables and manually parse and edit the data to create a visualization-friendly format. It was helpful when we had an issue. What would make it stronger is if it were more proactive. For example, if it highlighted major incidents and their impact on users without digging through notifications, that would be better. Typically, the first question we get is, "Oh, we had an incident. How bad was it? How many customers were impacted?" So having that information pop up from the notification would be helpful.

What do I think about the stability of the solution?

Splunk Enterprise Platform is stable. 

What do I think about the scalability of the solution?

I saw no issues or reasons to think that the product wouldn't scale over time. Our data is growing. 

How are customer service and support?

I haven't contacted the tool's support. 

What other advice do I have?

I rate the overall product a seven out of ten.

I would recommend it for incident management reporting. I would not advise it for understanding user behavior or usage. If I had to choose between Splunk Enterprise Platform and Amplitude, I would probably go with Amplitude, but I also have no familiarity with what their incident reporting is like.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Poorna Gopi - PeerSpot reviewer
Support Engineer at Wipro Limited
Real User
Sep 5, 2023
Good infrastructure and easy to maintain
Pros and Cons
  • "Easy setup and maintenance"
  • "Things have to be managed manually"

What is our primary use case?

We use Splunk Enterprise for data visualization.

We use Splunk administration rather than Splunk development.

We provide support to users so they can access our Splunk application and use it however they want. For example, if they are not able to view some of the logs that are coming from their servers in our Splunk, then we usually check all the logs here that have been missed and forward the ones that were not forwarded. 

Also, sometimes they use their access to install some apps. We have Splunk apps and they want us to create an app for their usage. We also need to create these apps in the Splunk application. Sometimes they aren't able to download or upload files into Splunk or other websites. They aren't able to download these reports as PDF files. We usually work on this and try to resolve it as quickly as possible.

How has it helped my organization?

We use Splunk for cyber security. We have a lot of teams who use Splunk for different purposes. The security team uses it to authorize log-ins, so in case something happens, Splunk monitors it. Also, the development team uses it to monitor data while they're creating a new application.

What is most valuable?

In the enterprise platform, all of the clusters and indexes are under our maintenance. If required, we can make changes and see the logs manually by getting into the servers.

What needs improvement?

Things have to be managed manually in Splunk Enterprise, which is not the case in Splunk Cloud, where the client could manage it on their own.

It would be useful if Splunk Enterprise Platform could monitor the application URL, to check whether it's responsive or not.

For how long have I used the solution?

I've been using it for a year and a half.

What do I think about the stability of the solution?

It is completely stable and the infrastructure is good. We have no issues with our Splunk Enterprise Platform.

How are customer service and support?

We contact technical support whenever there's an issue with logs and they work through it with us.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We use both Splunk Cloud and Splunk Enterprise. We might opt for Splunk Cloud in the future since it's less expensive, but we are currently using both.

How was the initial setup?

The deployment takes about a day. I would say that the initial setup is quite a complex thing to do because there are a lot of things that have to be done for clustering all the features and indexing and then forwarding data to the indexes. When it comes to applications, we have to replicate the data. The process takes time. Once everything is done, we still need to monitor the infrastructure constantly.

It is easy to maintain if you are familiar with the deployment model.

Which other solutions did I evaluate?

I have hands-on experience with AWS, Linux, Ansible, and Terraform and with programs like Python, Java, and SQL as well. I also use tools like Catchpoint, Nagios, and Grafana.

What other advice do I have?

I would suggest using Splunk Cloud first, and then Splunk Enterprise because the maintenance and the infrastructure management are easy. I would rate it an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Manager at PT Permata Anugerah Abadi
Real User
Top 20
Jul 14, 2026
A scalable tool that offers SIEM and SOAR functionalities to users
Pros and Cons
  • "It is a scalable solution."
  • "Integration is an area that can be considered as one of the challenges we face with the solution in our company"

What is our primary use case?

Splunk Enterprise Platform is useful as a tool for its SIEM and SOAR functionalities.

What is most valuable?

The most valuable features of the solution stem from the fact that it provides local support to users in Indonesia. The features that Splunk Enterprise Platform provides to users are the same as the ones provided by ArcSight, so I cannot compare both products.

What needs improvement?

The solution has certain shortcomings when it comes to APIs, making it in an area where improvements are required.

Integration is an area that can be considered as one of the challenges we face with the solution in our company. From an improvement perspective, the solution should make the integration of the product with other tools in the market possible.

For how long have I used the solution?

I have been using Splunk Enterprise Platform for almost three years.

What do I think about the stability of the solution?

It is a stable solution. The product stays stable from the development stage to the production environment. Stability-wise, I rate the solution an eight out of ten.

What do I think about the scalability of the solution?

It is a scalable solution.

Around 1,400 employees in our company use the solution.

My company does plan to increase the use of the solution.

How are customer service and support?

The SLA is consistently maintained.

Which solution did I use previously and why did I switch?

I have experience with ArcSight.

How was the initial setup?

The product's initial setup phase was very complex.

During the product's first time deployment, the product is dispatched to the user for assessment, after which a user can deploy it and take care of the areas from implementation to production.

The solution is deployed on a hybrid cloud.

The solution can be deployed in three to five months.

Around seven people are required to manage the deployment and maintenance of the product.

What about the implementation team?

The deployment can be carried out with the help of our company's in-house team.

What's my experience with pricing, setup cost, and licensing?

There are yearly payments to be made towards the licensing costs attached to the solution.

What other advice do I have?

I can recommend the product after considering the needs and budget of the customers, as well as the company's size.

I rate the overall tool an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jul 14, 2026
Flag as inappropriate
PeerSpot user
Bagi Vijender Reddy - PeerSpot reviewer
Splunk Admin at a consultancy with 10,001+ employees
MSP
May 14, 2024
Useful to set up alerts and reports to manage the logs and log metrics
Pros and Cons
  • "It's not just one feature I like the most. Every person wants to collect and rate logs, and I value how the Splunk Enterprise Platform handles this.The most valuable part for us is setting up the alerts and reports to manage the logs and log metrics. We use it to support every tool across the entire bank.We are the ones who manage all the data, and if there's any issue, everything depends on the Splunk Enterprise Platform."
  • "The Splunk Enterprise Platform has room for improvement, particularly in automating the permissions process during app promotions. Currently, permissions are manually set when different teams request an application move to production, which is time-consuming. Automating this process would streamline operations by automatically assigning the appropriate permissions and roles to specific services or teams, reducing the need to review each request ticket manually."

What is our primary use case?

We use the solution for patching. 

What is most valuable?

It's not just one feature I like the most. Every person wants to collect and rate logs, and I value how the Splunk Enterprise Platform handles this.The most valuable part for us is setting up the alerts and reports to manage the logs and log metrics. We use it to support every tool across the entire bank.We are the ones who manage all the data, and if there's any issue, everything depends on the Splunk Enterprise Platform. 

The tool uses upgraded rules restricting access to specific people, ensuring that only certain individuals can edit. Everyone else has read-only access. Splunk Enterprise Platform's dashboard and visualization features are good. These features are some of the best parts of the software because you can customize the dashboard however you need. The user interface is perfect and keeps getting better with new updates. It's very user-friendly, allowing everyone to create their dashboards easily.

What needs improvement?

The Splunk Enterprise Platform has room for improvement, particularly in automating the permissions process during app promotions. Currently, permissions are manually set when different teams request an application move to production, which is time-consuming. Automating this process would streamline operations by automatically assigning the appropriate permissions and roles to specific services or teams, reducing the need to review each request ticket manually.

For how long have I used the solution?

I have been using the tool for one year and five months. 

What do I think about the stability of the solution?

I would rate the tool's stability as ten out of ten. It provides outstanding security and is also very user-friendly.

What do I think about the scalability of the solution?

We have encountered issues with scaling up and handling increasing data volumes, but we address them according to customer requirements. As for scalability, I would rate it a nine out of ten.

How are customer service and support?

The solution's support uses a ticketing system to address dashboards, alerts, reports, etc. If server issues or alerts are triggered, they respond by raising a ticket. They investigate the problem by checking logs and assessing any impact on disk storage.

I handle smaller support tasks myself but escalate them to my head for high-priority issues.

What about the implementation team?

My company's senior SMEs help with the deployment process. 

What's my experience with pricing, setup cost, and licensing?

The solution's pricing increases with the amount of data used. This pricing model is acceptable because it aligns with the security features provided. It ensures that the price reflects the level of security and the amount of data we're managing.

What other advice do I have?

Currently, we are on-prem. However, we have started cloud migration in the last few months. I rate the overall solution a ten out of ten. In daily life, every IT company should use it to monitor its logs. It is an emerging tool. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Splunk Enterprise Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2026
Buyer's Guide
Download our free Splunk Enterprise Platform Report and get advice and tips from experienced pros sharing their opinions.