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Splunk Enterprise Platform vs Splunk On-Call comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk Enterprise Platform
Ranking in IT Alerting and Incident Management
4th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
47
Ranking in other categories
Data Visualization (6th)
Splunk On-Call
Ranking in IT Alerting and Incident Management
11th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
12
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the IT Alerting and Incident Management category, the mindshare of Splunk Enterprise Platform is 2.6%, up from 1.4% compared to the previous year. The mindshare of Splunk On-Call is 3.3%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
Splunk Enterprise Platform2.6%
Splunk On-Call3.3%
Other94.1%
IT Alerting and Incident Management
 

Featured Reviews

Vikas Pandita - PeerSpot reviewer
Global Head Of Security Architecture Digital & Technology at Aramex
Centralized analytics have transformed noc and soc operations and deliver faster threat response
Splunk Enterprise Platform's most valuable features include its integration with AI, as Cisco, which has taken Splunk Enterprise Platform recently, is building up AI functionalities, enhancing remediation capabilities and the orchestration part in the market. Additionally, Splunk Enterprise Platform shows the correct logs at the correct time, and inventory management is very good. I assess the effectiveness of Splunk Enterprise Platform in detecting anomalies and preventing system outages as very strong; for over two to three decades, it has provided centralized log visibility, real-time monitoring, and analytics correlation, which is robust for threat detection and incident investigation. Splunk Enterprise Platform's machine learning capability of the toolkit predicts trends and reduces many false positives, making Splunk Enterprise Platform an essential tool for both SOC and network operations, where it effectively detects anomalies that other SIEM tools cannot. Splunk Enterprise Platform's personalized dashboards are superb, as I have been experimenting with them extensively, and new features have enhanced their quality, making them particularly effective for presentations to leadership, including direct engagement with the CISO.
Ramani Happy - PeerSpot reviewer
Dev Ops Engineer at Data Elicit Solutions Pvt. Ltd.
Streamlined incident response has reduced downtime and improved on-call collaboration
A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of have to export data and build my own dashboard, which is not as out-of-the-box as I would prefer. The UI has improved, but it still feels a little chunky in certain areas, particularly when managing schedules. When I have a lot of teams, it can get messy. Additionally, the pricing model is per user, which starts to get expensive as the team scales.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product is very easy to use."
"I consider Splunk to be one of the best solutions available compared to other options."
"Overall, the features and aspects of Splunk Enterprise Platform are commendable, but the cost aspect could be improved."
"Splunk Enterprise Platform saves approximately 20 to 30 percent of my time without having to perform different actions separately."
"What I find the most valuable about the platform is its DB Connect and its versatility in general. I also like its adaptability to any use case when it comes to collecting and analyzing data."
"The most valuable feature of the solution is the analytics part."
"It is a scalable solution."
"The product's most valuable feature is the ability to explain the values and provide insights into transactions."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
"I would recommend VictorOps for global distributed support teams."
"Splunk On-Call has helped my organization to improve response times, reduce missed alerts, and coordinate teams more efficiently during incidents."
"It reduces the communication around CI/CD and production errors in about 90% of the cases and made our support tasks much easier."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"My VP of Operations is ecstatic about the VictorOps product."
"The alert calling feature is the best because notifications are delivered via phone messages."
"Since implementing Splunk On-Call, our mean time to acknowledge has dropped significantly, and we have fewer escalations to senior engineering for things that could have been caught earlier."
 

Cons

"Pricing is an area that needs improvement, as it is considered high."
"When concerning the cost of Splunk Enterprise Platform, the license cost can be a factor."
"The support offered by Splunk Enterprise Platform has certain shortcomings that need improvement."
"For Splunk Enterprise Platform improvement, I think it would be beneficial to focus on particular areas such as system performance, cost management, and detection accuracy."
"Splunk could improve by enhancing its graphical view functionality. Compared to other BI tools, Splunk's graphic features are limited; customers desire detailed, rich visual effects, like world maps showing threat attacks as animations."
"Splunk Enterprise Platform should include more integrations with other security tools."
"I think the machine learning toolkit is fine, but when I talk about threat intelligence, it is not that effective."
"Sometimes, queries don't give proper results, and the indexes go down."
"User management has to be improved and more user types need to be added as there is currently only Admin or User."
"Should have more YouTube webinars."
"The third-party configuration tool could be easier to use."
"Another example is that you cannot check the incidents created in VictorOps from the previous Friday."
"We chose to move away from the HP product as far as our monitoring goes and dealing with system-generated alerts, simply because it took too much time and effort to manage the APM platform."
"There could be improvements with communicating an incident or alert."
"A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
 

Pricing and Cost Advice

"There are yearly payments to be made towards the licensing costs attached to the solution."
"I rate the product's pricing a ten on a scale of one to ten, where one is cheap, and ten is expensive. It is a very pricey tool."
"If you exceed your licensed limit, the product will issue a warning, typically a five-license warning. Additionally, they send daily email notifications informing you about the breach. This prompts you to consider options such as minimizing logs or acquiring additional licensing to address the issue."
"The product is expensive, and the cost depends on the amount of data ingestion."
"The solution’s pricing is moderate."
"Splunk Enterprise Platform is an expensive solution."
"The tool is expensive."
"I have heard from my managers that Splunk Enterprise Platform is an expensive solution."
"The price of the solution could be less expensive."
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Top Industries

By visitors reading reviews
Construction Company
11%
Financial Services Firm
10%
Healthcare Company
8%
Comms Service Provider
7%
Construction Company
12%
Financial Services Firm
11%
Performing Arts
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise6
Large Enterprise29
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

What needs improvement with Splunk Enterprise Platform?
One thing I dislike is definitely the licensing cost, especially when our ingestion volume increases, so it is a bit costly. The second thing is that SPL query performance can slow down if searches...
What is your primary use case for Splunk Enterprise Platform?
Splunk Enterprise Platform is used mainly for monitoring and troubleshooting activities, and we work with SPL to query and filter logs. We identify patterns, and then we investigate issues around d...
What advice do you have for others considering Splunk Enterprise Platform?
I would give this solution an overall rating of 9 out of 10.
What is your experience regarding pricing and costs for VictorOps?
The pricing aspect is per-user licensing, which is standard for this category, making it competitive compared to PagerDuty. In the past, we used PagerDuty, but it is not cheap once you start adding...
What needs improvement with VictorOps?
A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of ha...
What is your primary use case for VictorOps?
I have been using Splunk On-Call for nearly about two years. Our main use is incident alerting and on-call scheduling for our engineering and DevOps team. Basically, whenever something goes down, a...
 

Also Known As

No data available
VictorOps
 

Overview

 

Sample Customers

Information Not Available
NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games
Find out what your peers are saying about Splunk Enterprise Platform vs. Splunk On-Call and other solutions. Updated: June 2026.
900,747 professionals have used our research since 2012.