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Splunk Enterprise Platform vs Splunk On-Call comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk Enterprise Platform
Ranking in IT Alerting and Incident Management
2nd
Average Rating
8.6
Reviews Sentiment
6.2
Number of Reviews
95
Ranking in other categories
Data Visualization (2nd)
Splunk On-Call
Ranking in IT Alerting and Incident Management
9th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the IT Alerting and Incident Management category, the mindshare of Splunk Enterprise Platform is 2.7%, up from 1.8% compared to the previous year. The mindshare of Splunk On-Call is 3.5%, down from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
Splunk Enterprise Platform2.7%
Splunk On-Call3.5%
Other93.8%
IT Alerting and Incident Management
 

Featured Reviews

Koyena Paul - PeerSpot reviewer
Managed Security Services Associate at Accenture
Centralized security monitoring has transformed our threat detection and incident response
While Splunk Enterprise Platform is widely regarded as a powerful SIEM and observability platform, users across enterprises commonly report recurring challenges including licensing and data ingestion costs. Splunk Enterprise Platform's licensing is often based on the volume of data ingested, and as our organization grows, costs can increase significantly, and our teams may need to carefully decide which logs to ingest, which can limit visibility. A suggested improvement would be more flexible licensing options, better built-in recommendations for optimizing data ingestion, and smarter data compression or tiered pricing. There is also a steep learning curve where beginners can find SPL difficult. A suggested improvement would be more AI-assisted SPL generation, interactive tutorials, and guided dashboard creation with additional pre-built templates for common SOC use cases. These are the main areas for improvement that I can see: licensing flexibility, reducing the learning curve for new users, simplifying development, improving performance for very large datasets, and providing more AI-assisted features to reduce manual effort. In terms of adding more improvements, there are frequently discussed areas including easier third-party integrations. While Splunk Enterprise Platform supports many integrations, onboarding new security tools sometimes requires custom configurations or add-ons. A suggested improvement would be more plug-and-play integrations, faster support for new vendors, and then simplified administration. Administrators often manage indexes, forwarders, user roles, and cluster health, so a suggested improvement would be easier administration dashboards and automated health checks. These are suggestions that acknowledge Splunk Enterprise Platform's strengths while highlighting areas where many enterprise users see opportunities for further improvement. The primary areas for improvement that I see are licensing flexibility, simplifying administration, expanding plug-and-play integrations, and adding more AI-driven assistance for searches and investigations. These improvements would significantly simplify our tasks and help us solve more incidents in a lesser amount of time, making it flexible even for beginners.
Ramani Happy - PeerSpot reviewer
Dev Ops Engineer at Data Elicit Solutions Pvt. Ltd.
Streamlined incident response has reduced downtime and improved on-call collaboration
A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of have to export data and build my own dashboard, which is not as out-of-the-box as I would prefer. The UI has improved, but it still feels a little chunky in certain areas, particularly when managing schedules. When I have a lot of teams, it can get messy. Additionally, the pricing model is per user, which starts to get expensive as the team scales.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Splunk Enterprise Platform has the Search Processing Language, which is the query language for the product, and the advantage is that I can log and monitor all of the microservices in a single location."
"Splunk Enterprise Platform is exceptional as a SIEM platform, with the breadth and depth built over the last 20 years."
"Splunk is very flexible in handling various formats of data as long as basic rules are adhered to."
"The personalized dashboards in Splunk Enterprise Platform are a good feature."
"Our downtime has been reduced to almost nothing for the area of Splunk that my team uses."
"Splunk Enterprise Platform has a positive impact on my company as it forms the backbone of the CDC services offered by my company; therefore, it is essential in order to offer this service."
"Splunk Enterprise Platform has positively impacted my organization by allowing us to gain a centralized monitoring platform where I can centralize all of my logs."
"Splunk Enterprise Platform is very integrated into my whole ecosystem, and I am able to catch even a simple blip with it, making it really beneficial."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
"The most valuable feature of the solution is helpdesk escalation."
"VictorOps has decreased the meantime to acknowledge an incident management process, our developers can be on-call faster when we are using this solution, and we can fix our incidents much quicker."
"We are very satisfied with the tool."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"The alert calling feature is the best because notifications are delivered via phone messages."
"Splunk On-Call has helped my organization to improve response times, reduce missed alerts, and coordinate teams more efficiently during incidents."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
 

Cons

"The product doesn’t have prebuilt dashboards."
"Splunk Enterprise Platform can be improved by addressing bugs and upgrades, as every time there is an upgrade, there is a bug that needs fixing."
"I see room for improvement with Splunk Enterprise Platform, particularly concerning costs, as many customers are considering switching to other SIEM platforms because the costs for the data are sometimes too high."
"I think Splunk Enterprise Platform can be improved with easier dashboards since dashboard building is incredibly complex."
"Pricing is an area that needs improvement, as it is considered high."
"I think the machine learning toolkit is fine, but when I talk about threat intelligence, it is not that effective."
"The number one area for improvement is cost; it is not cost-efficient for small organizations."
"Pricing for Splunk Enterprise Platform is actually very high, but at the same time, the value that it gives is highly beneficial."
"One area for improvement would be enhancing the mobile app experience."
"The only feature that we are currently waiting on right now is really kind of an annoyance factor: when we get on the timeline on the main dashboard, there’s an ACK All button."
"Should have more YouTube webinars."
"Many years ago, when VictorOps was a standalone company, when it was not part of Splunk, their support was more dedicated for us."
"User management has to be improved and more user types need to be added as there is currently only Admin or User."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"We chose to move away from the HP product as far as our monitoring goes and dealing with system-generated alerts, simply because it took too much time and effort to manage the APM platform."
"Another example is that you cannot check the incidents created in VictorOps from the previous Friday."
 

Pricing and Cost Advice

"I have heard from my managers that Splunk Enterprise Platform is an expensive solution."
"The product is expensive, and the cost depends on the amount of data ingestion."
"Splunk Enterprise Platform is an expensive solution."
"On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing around seven or eight out of ten."
"If you exceed your licensed limit, the product will issue a warning, typically a five-license warning. Additionally, they send daily email notifications informing you about the breach. This prompts you to consider options such as minimizing logs or acquiring additional licensing to address the issue."
"There are yearly payments to be made towards the licensing costs attached to the solution."
"I rate the product's pricing a ten on a scale of one to ten, where one is cheap, and ten is expensive. It is a very pricey tool."
"The solution is expensive, so I rate its pricing a four out of ten."
"The price of the solution could be less expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Outsourcing Company
12%
Construction Company
9%
Comms Service Provider
8%
Retailer
14%
Construction Company
10%
Outsourcing Company
10%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise12
Large Enterprise67
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise10
 

Questions from the Community

What needs improvement with Splunk Enterprise Platform?
I would like to see more flexible licensing, easier deployment and administration, enhanced AI-driven automation, and more built-in dashboards and detection content in Splunk Enterprise Platform. I...
What is your primary use case for Splunk Enterprise Platform?
Splunk Enterprise Platform serves as our primary solution for centralized log collection, real-time security monitoring, threat detection, incident investigation, and alert management. The cloud de...
What advice do you have for others considering Splunk Enterprise Platform?
My advice for others looking into using Splunk Enterprise Platform is to start with clear use cases, onboard the right data, train your team on Splunk Enterprise Platform, optimize the searches and...
What is your experience regarding pricing and costs for VictorOps?
I would say it is very affordable. I have compared Splunk On-Call internally with our own homemade solution. I have also compared it with other vendors such as PagerDuty, and it is really affordable.
What needs improvement with VictorOps?
I would say a little bit of the user experience and the user interface of Splunk On-Call can be improved. I have already started to gather metrics from the tool and started to analyze that. I would...
What is your primary use case for VictorOps?
I am currently working with Splunk Cloud, but I could review Splunk Enterprise as well because it is fundamentally the same product but with hosting being on-premises instead. Splunk Enterprise, Sp...
 

Also Known As

No data available
VictorOps
 

Overview

 

Sample Customers

Information Not Available
NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games
Find out what your peers are saying about Splunk Enterprise Platform vs. Splunk On-Call and other solutions. Updated: September 2026.
913,806 professionals have used our research since 2012.