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Splunk Enterprise Platform vs Splunk On-Call comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk Enterprise Platform
Ranking in IT Alerting and Incident Management
2nd
Average Rating
8.6
Reviews Sentiment
6.2
Number of Reviews
95
Ranking in other categories
Data Visualization (2nd)
Splunk On-Call
Ranking in IT Alerting and Incident Management
5th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the IT Alerting and Incident Management category, the mindshare of Splunk Enterprise Platform is 2.8%, up from 1.9% compared to the previous year. The mindshare of Splunk On-Call is 4.6%, up from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
Splunk Enterprise Platform2.8%
Splunk On-Call4.6%
Other92.6%
IT Alerting and Incident Management
 

Featured Reviews

Koyena Paul - PeerSpot reviewer
Managed Security Services Associate at Accenture
Centralized security monitoring has transformed our threat detection and incident response
While Splunk Enterprise Platform is widely regarded as a powerful SIEM and observability platform, users across enterprises commonly report recurring challenges including licensing and data ingestion costs. Splunk Enterprise Platform's licensing is often based on the volume of data ingested, and as our organization grows, costs can increase significantly, and our teams may need to carefully decide which logs to ingest, which can limit visibility. A suggested improvement would be more flexible licensing options, better built-in recommendations for optimizing data ingestion, and smarter data compression or tiered pricing. There is also a steep learning curve where beginners can find SPL difficult. A suggested improvement would be more AI-assisted SPL generation, interactive tutorials, and guided dashboard creation with additional pre-built templates for common SOC use cases. These are the main areas for improvement that I can see: licensing flexibility, reducing the learning curve for new users, simplifying development, improving performance for very large datasets, and providing more AI-assisted features to reduce manual effort. In terms of adding more improvements, there are frequently discussed areas including easier third-party integrations. While Splunk Enterprise Platform supports many integrations, onboarding new security tools sometimes requires custom configurations or add-ons. A suggested improvement would be more plug-and-play integrations, faster support for new vendors, and then simplified administration. Administrators often manage indexes, forwarders, user roles, and cluster health, so a suggested improvement would be easier administration dashboards and automated health checks. These are suggestions that acknowledge Splunk Enterprise Platform's strengths while highlighting areas where many enterprise users see opportunities for further improvement. The primary areas for improvement that I see are licensing flexibility, simplifying administration, expanding plug-and-play integrations, and adding more AI-driven assistance for searches and investigations. These improvements would significantly simplify our tasks and help us solve more incidents in a lesser amount of time, making it flexible even for beginners.
Ramani Happy - PeerSpot reviewer
Dev Ops Engineer at Data Elicit Solutions Pvt. Ltd.
Streamlined incident response has reduced downtime and improved on-call collaboration
A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of have to export data and build my own dashboard, which is not as out-of-the-box as I would prefer. The UI has improved, but it still feels a little chunky in certain areas, particularly when managing schedules. When I have a lot of teams, it can get messy. Additionally, the pricing model is per user, which starts to get expensive as the team scales.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The personalized dashboards in Splunk Enterprise Platform are a good feature."
"Splunk Enterprise enhances data analytics with its AI capabilities."
"Splunk Enterprise Platform has positively impacted our organization because it has helped us see the ones that we are alerting on, we are able to see and get alerts as quickly as possible, and we are able to act on them based on whatever the alert is saying."
"We use Federated Search, which allows us to search data across multiple Splunk Enterprise Platform deployments without moving all the data in a single instance, so it helps us very much to access and analyze distributed data sources from one central search interface."
"The most valuable feature of the solution is the analytics part."
"Splunk Enterprise Platform is very user-friendly, and our users love the ability to use the search interface, which helps determine issues when you know something is happening, but you do not know where it is happening in all of our various items that exist, all the systems that produce logging data."
"Splunk Enterprise Platform has a vast and versatile powerful search engine with which I can handle all queries, and creating use cases and the search and dashboard is the main selling point, allowing me to visualize live dashboards."
"Overall, I rate Splunk Enterprise Platform ten out of ten."
"The alert calling feature is the best because notifications are delivered via phone messages."
"The most valuable feature of the solution is helpdesk escalation."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"Its the best solution of its type out there, you should go for it."
"Splunk On-Call has helped my organization to improve response times, reduce missed alerts, and coordinate teams more efficiently during incidents."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"I would recommend VictorOps for global distributed support teams."
"Technical support is an A+ or a 10/10; if I could give an 11/10, I would, and it is what I love about them."
 

Cons

"Splunk is not an out-of-the-box solution like Micro Focus or Zabbix. You have to create your request to collect the data and add crucial components to the software."
"Splunk can be used primarily to port log files, allowing for easy and quick management of large amounts of logs. However, this can also be a drawback due to the configuration, parsing, and dashboard creation limitations. Communication is stream-based, which means you need to do a lot of pre-emptive setup to get a nice export."
"From my perspective, Splunk tends to be too expensive for smaller customers."
"To improve Splunk Enterprise Platform, it needs more AI capabilities."
"Splunk Enterprise Platform can be improved by addressing bugs and upgrades, as every time there is an upgrade, there is a bug that needs fixing."
"One area where Splunk Enterprise Platform could be improved is its licensing model, as costs can increase significantly with higher data ingestion volumes."
"I have not seen a return on investment and think we have some internal issues; we really just got Splunk Enterprise Platform for our SOC."
"There should be continuous customer engagement and training programs on the new features and capabilities introduced by the solution."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"The third-party configuration tool could be easier to use."
"User management has to be improved and more user types need to be added as there is currently only Admin or User."
"There could be improvements with communicating an incident or alert."
"Another example is that you cannot check the incidents created in VictorOps from the previous Friday."
"One area for improvement would be enhancing the mobile app experience."
"I would say a little bit of the user experience and the user interface of Splunk On-Call can be improved."
"We chose to move away from the HP product as far as our monitoring goes and dealing with system-generated alerts, simply because it took too much time and effort to manage the APM platform."
 

Pricing and Cost Advice

"The solution is expensive, so I rate its pricing a four out of ten."
"On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing around seven or eight out of ten."
"There are yearly payments to be made towards the licensing costs attached to the solution."
"I have heard from my managers that Splunk Enterprise Platform is an expensive solution."
"Splunk Enterprise Platform is an expensive solution."
"If you exceed your licensed limit, the product will issue a warning, typically a five-license warning. Additionally, they send daily email notifications informing you about the breach. This prompts you to consider options such as minimizing logs or acquiring additional licensing to address the issue."
"The solution’s pricing is moderate."
"The product is expensive, and the cost depends on the amount of data ingestion."
"The price of the solution could be less expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Outsourcing Company
12%
Manufacturing Company
8%
Construction Company
8%
Retailer
20%
Outsourcing Company
10%
Construction Company
9%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise10
Large Enterprise67
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise10
 

Questions from the Community

What needs improvement with Splunk Enterprise Platform?
I do not have any suggestions on how Splunk Enterprise Platform can be improved because I am happy with it. If I had to think of one area where Splunk Enterprise Platform could be better or easier ...
What is your primary use case for Splunk Enterprise Platform?
My main use case for Splunk Enterprise Platform is to monitor the video on demand success rate for our video platform. A specific example of how I use Splunk Enterprise Platform for monitoring the ...
What advice do you have for others considering Splunk Enterprise Platform?
My advice to others looking into using Splunk Enterprise Platform is to research the product and utilize all the support that Splunk provides. I have rated this review a ten out of ten.
What is your experience regarding pricing and costs for VictorOps?
I would say it is very affordable. I have compared Splunk On-Call internally with our own homemade solution. I have also compared it with other vendors such as PagerDuty, and it is really affordable.
What needs improvement with VictorOps?
I would say a little bit of the user experience and the user interface of Splunk On-Call can be improved. I have already started to gather metrics from the tool and started to analyze that. I would...
What is your primary use case for VictorOps?
I am currently working with Splunk Cloud, but I could review Splunk Enterprise as well because it is fundamentally the same product but with hosting being on-premises instead. Splunk Enterprise, Sp...
 

Also Known As

No data available
VictorOps
 

Overview

 

Sample Customers

Information Not Available
NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games
Find out what your peers are saying about Splunk Enterprise Platform vs. Splunk On-Call and other solutions. Updated: September 2026.
920,769 professionals have used our research since 2012.