Splunk Enterprise Platform vs Splunk On-Call comparison

Splunk Enterprise Platform and Splunk On-Call are both solutions in the IT Alerting and Incident Management category. Splunk Enterprise Platform is ranked #5 with an average rating of 8.3, while Splunk On-Call is ranked #13. Splunk Enterprise Platform holds a 2.4% mindshare in IMS, compared to Splunk On-Call’s 3.7% mindshare. Additionally, 94% of Splunk Enterprise Platform users are willing to recommend the solution, compared to 83% of Splunk On-Call users who would recommend it.

Splunk Enterprise Platform

Read 35 Splunk Enterprise Platform reviews

1,142 Views
377 Comparison Views

94% willing to recommend

Splunk On-Call

Read 11 Splunk On-Call reviews

822 Views
543 Comparison Views

83% willing to recommend

Splunk Enterprise Platform

Splunk On-Call

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Splunk Enterprise Platform and Splunk On-Call are key players in data analysis and incident management. While Splunk Enterprise excels in data analytics, Splunk On-Call has an upper hand in operational agility due to its real-time responsiveness.

Features: Splunk Enterprise Platform provides data indexing, real-time search, and machine learning tools, making it apt for large-scale data analysis. Splunk On-Call offers real-time alerting, tool integration, and collaboration features, enhancing team responses to incidents.

Room for Improvement: Splunk Enterprise could benefit from simplified deployment processes, cost transparency, and greater customization features. Splunk On-Call might improve with better incident tracking, enhanced SLA management, and more advanced reporting options.

Ease of Deployment and Customer Service: Splunk Enterprise requires a complex on-premise setup supported by comprehensive documentation. Splunk On-Call, deploying in the cloud, simplifies installation and integration, with noted responsive customer service for tailored support.

Pricing and ROI: Splunk Enterprise involves higher initial costs with value realized through data-driven decisions. Splunk On-Call has a steep price due to specialized features, yet delivers instant operational efficiencies and decreased incident response times, contributing positively to ROI.

To learn more, read our detailed Splunk Enterprise Platform vs. Splunk On-Call Report (Updated: December 2025).

Buyer's Guide

Splunk Enterprise Platform vs. Splunk On-Call

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk Enterprise Platform

Ranking in IT Alerting and Incident Management

5th

Average Rating

8.4

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Data Visualization (5th)

Splunk On-Call

Ranking in IT Alerting and Incident Management

13th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the IT Alerting and Incident Management category, the mindshare of Splunk Enterprise Platform is 2.4%, up from 1.3% compared to the previous year. The mindshare of Splunk On-Call is 3.7%, down from 7.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Market Share Distribution
Product	Market Share (%)
Splunk Enterprise Platform	2.4%
Splunk On-Call	3.7%
Other	93.9%

IT Alerting and Incident Management

Featured Reviews

FaisalKhan5

SOC A2 at Innodata-ISOGEN

Has streamlined data integration and enabled real-time dashboard visualizations through a powerful search engine

Splunk Enterprise Platform has a vast and versatile powerful search engine with which I can handle all queries, and creating use cases and the search and dashboard is the main selling point, allowing me to visualize live dashboards. The platform has a powerful search engine, allowing the integration of custom AI such as ChatGPT. Splunk Enterprise Platform also has its own Phantom as a SOAR, which is much more refined and gives more accurate results than any other AI integrated SIM tool. In anomaly detection, I can live track anomalies and change the registry. Splunk Enterprise Platform serves as a time-saving solution because integrating other sources such as Syslog or router switch firewall is much easier.

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Venda E

Cloud Option Engineer at a tech vendor with 10,001+ employees

Automated alert routing has improved incident response and now enables faster on-call collaboration

Some of the features of Splunk On-Call include automated alert routing and escalation that will ensure the right people get notified immediately. Also, on-call scheduling and rotation management. This feature makes managing shifts and coverage very easy. Another feature is real-time incident collaboration and communication. This will help bring the right team together fast. Another feature is alert de-duplication and suppression. This will reduce the noise, so only meaningful alerts reach the on-call staff. The feature I rely on the most in my daily work is automated alert routing and escalation. It ensures that critical issues go directly to the right engineer without delay, which saves time and prevents the incident from being missed. This has been the biggest contributor to improving our response times. The noise reduction feature is also very helpful. By filtering out non-critical or duplicate alerts, Splunk On-Call keeps our team focused on what actually matters and prevents alert fatigue. Splunk On-Call has helped my organization to improve response times, reduce missed alerts, and coordinate teams more efficiently during incidents. It also reduced alert fatigue and made our on-call process more reliable and predictable. Our average incident response time dropped by around 20% to 25%, mainly because alerts reached the right people faster. We also noticed fewer unnecessary escalations, and missed alerts almost completely stopped after we implemented automated routing and escalation policies.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product's most valuable feature is the ability to explain the values and provide insights into transactions."

"The solution is very good for monitoring compared to other tools."

"I found the incident notification to be very helpful."

"Splunk's real-time processing capability has been pretty good for my use cases."

"The most valuable features of Splunk Enterprise Platform include its performance, ease of implementation, and user interface, which are superior compared to other on-premises products."

"Splunk Enterprise Platform can be used for security, IT monitoring, and observability."

"Splunk is very flexible in handling various formats of data as long as basic rules are adhered to."

"Overall, I rate Splunk Enterprise Platform ten out of ten."

More Splunk Enterprise Platform pros

"The most valuable feature of the solution is helpdesk escalation."

"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."

"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."

"The alert calling feature is the best because notifications are delivered via phone messages."

"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."

"Splunk On-Call has helped my organization to improve response times, reduce missed alerts, and coordinate teams more efficiently during incidents."

Cons

"While Splunk Enterprise Platform is a good product, it is expensive. Additionally, it is complex for inexperienced cybersecurity engineers and requires experienced personnel to handle it effectively."

"Pricing is an area that needs improvement, as it is considered high."

"There should be continuous customer engagement and training programs on the new features and capabilities introduced by the solution."

"There is room for improvement in introducing more AI capabilities onto Splunk Enterprise Platform."

"The cost is the most significant area for improvement in Splunk Enterprise Platform, as it is quite expensive, causing many clients to differ due to this reason."

"Splunk Enterprise Platform should include more integrations with other security tools."

"From my perspective, Splunk tends to be too expensive for smaller customers."

"The solution's license cost is high and can be improved."

More Splunk Enterprise Platform cons

"The third-party configuration tool could be easier to use."

"Should have more YouTube webinars."

"One area for improvement would be enhancing the mobile app experience."

"The solution can be improved by including a wider list of permissions."

"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."

"There could be improvements with communicating an incident or alert."

Pricing and Cost Advice

"The solution is expensive, so I rate its pricing a four out of ten."

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing around seven or eight out of ten."

"I rate the product's pricing a ten on a scale of one to ten, where one is cheap, and ten is expensive. It is a very pricey tool."

"The tool is expensive."

"I have heard from my managers that Splunk Enterprise Platform is an expensive solution."

"There are yearly payments to be made towards the licensing costs attached to the solution."

"The solution's pricing increases with the amount of data used. This pricing model is acceptable because it aligns with the security features provided. It ensures that the price reflects the level of security and the amount of data we're managing."

"If you exceed your licensed limit, the product will issue a warning, typically a five-license warning. Additionally, they send daily email notifications informing you about the breach. This prompts you to consider options such as minimizing logs or acquiring additional licensing to address the issue."

More Splunk Enterprise Platform pricing and cost advice

"The price of the solution could be less expensive."

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Top Industries

By visitors reading reviews

Healthcare Company

11%

Hospitality Company

11%

Insurance Company

10%

Financial Services Firm

Performing Arts

13%

Manufacturing Company

11%

Computer Software Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	1
Large Enterprise	23

By reviewers
Company Size	Count
Midsize Enterprise	1
Large Enterprise	9

Questions from the Community

What do you like most about Splunk Enterprise Platform?

The most valuable features of the solution are the load balancing technique, the forwarding technique, and SSL certification.

See all answers

What needs improvement with Splunk Enterprise Platform?

From what I have noticed across all SIEM platforms, they are beginning to incorporate AI capabilities, which is an aspect that I think Splunk could enhance. Microsoft Sentinel, for example, feature...

See all answers

What is your primary use case for Splunk Enterprise Platform?

We have been working with Splunk Enterprise Platform for two years. Currently, we have been running Splunk in our SOC for two years, but we have not used the Machine Learning Toolkit yet. I believe...

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Comparisons

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Splunk ITSI (IT Service Intelligence) vs Splunk Enterprise Platform

Compared 12% of the time

Splunk Security Essentials vs Splunk Enterprise Platform

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Compared 28% of the time

ServiceNow vs Splunk On-Call

Compared 9% of the time

Zabbix vs Splunk On-Call

Compared 8% of the time

Everbridge IT Alerting vs Splunk On-Call

Compared 8% of the time

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Product Reports

Buyer's Guide

Splunk Enterprise Platform

January 2026

Download Splunk Enterprise Platform product report

Buyer's Guide

Splunk On-Call

January 2026

Download Splunk On-Call product report

Also Known As

No data available

VictorOps

Overview

Explore data of any type and value — no matter where it lives in your data ecosystem.
Drive business resilience by monitoring, alerting and reporting on your operations.
Create custom dashboards and data visualizations to unlock insights from anywhere — in your operations center, on the desktop, in the field and on the go.
Use data from anywhere across your entire organization so you can make meaningful decisions fast.

Splunk

Splunk On-Call offers seamless on-call scheduling and alert escalation with robust third-party integration, providing efficient incident management and resolution capabilities.

Splunk On-Call facilitates effective IT alert management by delivering on-call scheduling, alert escalation, and comprehensive integration with monitoring systems. The platform's capabilities include smooth third-party interactions and the transmogrifier feature, which enhances message customization. Users benefit from efficient alert notifications via phone or text, a user-friendly interface streamlining scheduling, and detailed timelines supporting root cause analysis. It is especially useful in IT environments where quick incident response and communication are critical. Users appreciate the aid in identifying responsible contacts during on-call rotations and deploying on-premises situations involving numerous team members.

What features enhance Splunk On-Call?

Seamless On-Call Scheduling: Organizes and simplifies duty rotations efficiently.
Effective Alert Escalation: Ensures critical issues reach the appropriate personnel swiftly.
Comprehensive Third-Party Integration: Connects easily with monitoring tools to streamline workflows.
Transmogrifier Feature: Customizes message content to improve communication clarity.
Automatic Solution Reporting: Aids in swift issue resolution through detailed reports.
Efficient Alert Notifications: Offers swift communication via phone and text notifications.
User-Friendly Interface: Simplifies management of schedules and overrides.

What benefits and ROI should users expect when utilizing Splunk On-Call?

Reduced Incident Response Time: Accelerates team reaction to critical alerts.
Enhanced Communication: Facilitates clearer and quicker interaction within teams.
Flexibility: Adapts to specific organizational requirements effortlessly.
Improved Root Cause Analysis: Provides comprehensive timelines and reports for deep dives.

Splunk On-Call is often implemented in IT departments of large organizations, where teams manage on-call operations and incident responses. Particularly beneficial in sectors requiring rapid reaction times, like tech companies or service providers, it aids developers in swiftly resolving service interruptions to maintain operational continuity and customer satisfaction.

Splunk

Sample Customers

Information Not Available

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games

Buyer's Guide

Splunk Enterprise Platform vs. Splunk On-Call

December 2025

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