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Splunk Enterprise Platform vs Splunk On-Call comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk Enterprise Platform
Ranking in IT Alerting and Incident Management
4th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
45
Ranking in other categories
Data Visualization (6th)
Splunk On-Call
Ranking in IT Alerting and Incident Management
12th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
12
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the IT Alerting and Incident Management category, the mindshare of Splunk Enterprise Platform is 2.6%, up from 1.5% compared to the previous year. The mindshare of Splunk On-Call is 3.4%, down from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
Splunk Enterprise Platform2.6%
Splunk On-Call3.4%
Other94.0%
IT Alerting and Incident Management
 

Featured Reviews

Vikas Pandita - PeerSpot reviewer
Global Head Of Security Architecture Digital & Technology at Aramex
Centralized analytics have transformed noc and soc operations and deliver faster threat response
Splunk Enterprise Platform's most valuable features include its integration with AI, as Cisco, which has taken Splunk Enterprise Platform recently, is building up AI functionalities, enhancing remediation capabilities and the orchestration part in the market. Additionally, Splunk Enterprise Platform shows the correct logs at the correct time, and inventory management is very good. I assess the effectiveness of Splunk Enterprise Platform in detecting anomalies and preventing system outages as very strong; for over two to three decades, it has provided centralized log visibility, real-time monitoring, and analytics correlation, which is robust for threat detection and incident investigation. Splunk Enterprise Platform's machine learning capability of the toolkit predicts trends and reduces many false positives, making Splunk Enterprise Platform an essential tool for both SOC and network operations, where it effectively detects anomalies that other SIEM tools cannot. Splunk Enterprise Platform's personalized dashboards are superb, as I have been experimenting with them extensively, and new features have enhanced their quality, making them particularly effective for presentations to leadership, including direct engagement with the CISO.
Ramani Happy - PeerSpot reviewer
Dev Ops Engineer at Data Elicit Solutions Pvt. Ltd.
Streamlined incident response has reduced downtime and improved on-call collaboration
A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of have to export data and build my own dashboard, which is not as out-of-the-box as I would prefer. The UI has improved, but it still feels a little chunky in certain areas, particularly when managing schedules. When I have a lot of teams, it can get messy. Additionally, the pricing model is per user, which starts to get expensive as the team scales.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Overall, Splunk Enterprise Platform impacts my organization positively, and I can see the benefit from using the product."
"It's not just one feature I like the most. Every person wants to collect and rate logs, and I value how the Splunk Enterprise Platform handles this.The most valuable part for us is setting up the alerts and reports to manage the logs and log metrics. We use it to support every tool across the entire bank.We are the ones who manage all the data, and if there's any issue, everything depends on the Splunk Enterprise Platform."
"Splunk's real-time processing capability has been pretty good for my use cases."
"The product helps monitor and visualize data. It allows you to handle various tasks. You can store, visualize, and analyze data with the Splunk Enterprise Platform. It offers features like virtual folders and heavy folders for filtering data. Additionally, you can create dashboards to showcase data to different teams and stakeholders. The tool also enables the creation of analytics and alerts and sends reports, making it a valuable tool for our system."
"Splunk Enterprise Platform is an easy-to-use and easy-to-configure solution."
"What I appreciate most about Splunk Enterprise Platform is that one of the best features is its ability to support customization."
"The most valuable feature I've found in the Splunk Enterprise Platform is its log readability and filtering capabilities. The filters on the left side are particularly useful, allowing me to quickly narrow down the data to what's relevant for any application or server service. The interesting fields feature helps me get the values I need most of the time."
"Splunk Enterprise Platform can be used for security, IT monitoring, and observability."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
"Its the best solution of its type out there, you should go for it."
"The alert calling feature is the best because notifications are delivered via phone messages."
"It reduces the communication around CI/CD and production errors in about 90% of the cases and made our support tasks much easier."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"Since implementing Splunk On-Call, our mean time to acknowledge has dropped significantly, and we have fewer escalations to senior engineering for things that could have been caught earlier."
"Splunk On-Call has helped my organization to improve response times, reduce missed alerts, and coordinate teams more efficiently during incidents."
"Technical support is an A+ or a 10/10; if I could give an 11/10, I would, and it is what I love about them."
 

Cons

"It's not easy or feasible to reach out to Splunk directly."
"When concerning the cost of Splunk Enterprise Platform, the license cost can be a factor."
"The number one area for improvement is cost; it is not cost-efficient for small organizations."
"For improvement, I do see a lot of issues with Splunk support, particularly with response times."
"Sometimes, queries don't give proper results, and the indexes go down."
"The solution's license cost is high and can be improved."
"The support offered by Splunk Enterprise Platform has certain shortcomings that need improvement."
"I consider Splunk Enterprise Platform an expensive tool because budget constraints from license-based data ingestion costs are significant."
"One area for improvement would be enhancing the mobile app experience."
"Should have more YouTube webinars."
"We chose to move away from the HP product as far as our monitoring goes and dealing with system-generated alerts, simply because it took too much time and effort to manage the APM platform."
"The solution can be improved by including a wider list of permissions."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"The only feature that we are currently waiting on right now is really kind of an annoyance factor: when we get on the timeline on the main dashboard, there’s an ACK All button."
"Many years ago, when VictorOps was a standalone company, when it was not part of Splunk, their support was more dedicated for us."
"There could be improvements with communicating an incident or alert."
 

Pricing and Cost Advice

"The tool is expensive."
"The product is expensive, and the cost depends on the amount of data ingestion."
"The solution's pricing increases with the amount of data used. This pricing model is acceptable because it aligns with the security features provided. It ensures that the price reflects the level of security and the amount of data we're managing."
"If you exceed your licensed limit, the product will issue a warning, typically a five-license warning. Additionally, they send daily email notifications informing you about the breach. This prompts you to consider options such as minimizing logs or acquiring additional licensing to address the issue."
"I rate the product's pricing a ten on a scale of one to ten, where one is cheap, and ten is expensive. It is a very pricey tool."
"The solution is expensive, so I rate its pricing a four out of ten."
"There are yearly payments to be made towards the licensing costs attached to the solution."
"Splunk Enterprise Platform is an expensive solution."
"The price of the solution could be less expensive."
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Top Industries

By visitors reading reviews
Healthcare Company
9%
Construction Company
9%
Financial Services Firm
8%
Hospitality Company
8%
Performing Arts
11%
Financial Services Firm
9%
Construction Company
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business27
Midsize Enterprise4
Large Enterprise27
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

What needs improvement with Splunk Enterprise Platform?
When concerning the cost of Splunk Enterprise Platform, the license cost can be a factor. The pricing is based on limited factors. There are two types of pricing where we have licensing based on th...
What is your primary use case for Splunk Enterprise Platform?
In terms of using Splunk Enterprise Platform, we use it for our SOC environment where we have an ES setup separately. We collect logs from various sources like AWS, EDR logs, firewall logs, WinEven...
What is your experience regarding pricing and costs for VictorOps?
The pricing aspect is per-user licensing, which is standard for this category, making it competitive compared to PagerDuty. In the past, we used PagerDuty, but it is not cheap once you start adding...
What needs improvement with VictorOps?
A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of ha...
What is your primary use case for VictorOps?
I have been using Splunk On-Call for nearly about two years. Our main use is incident alerting and on-call scheduling for our engineering and DevOps team. Basically, whenever something goes down, a...
 

Also Known As

No data available
VictorOps
 

Overview

 

Sample Customers

Information Not Available
NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games
Find out what your peers are saying about Splunk Enterprise Platform vs. Splunk On-Call and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.