Since implementing Splunk On-Call, our mean time to acknowledge has dropped significantly, and we have fewer escalations to senior engineering for things that could have been caught earlier.
Splunk On-Call reduces mean time to acknowledge alerts and minimizes senior engineering escalations with its effective alert calling feature. While technical support is rated highly, users seek improved incident reporting and analysis. VictorOps, effective in response time and escalation management, aids distributed teams with scheduling flexibility. However, Splunk On-Call could enhance user experience by expanding permissions and providing more educational webinars to better address incident management needs.
