I would recommend VictorOps for global distributed support teams.
Splunk On-Call efficiently enhances incident response times and team coordination by providing solutions and methods for issue resolution. VictorOps handles on-call escalations, while its helpdesk escalation proves valuable. The alert calling feature effectively delivers notifications via phone. However, improvement is needed in the mobile app experience, third-party configuration tools, incident communication, permissions list, and more YouTube webinars would be beneficial for further understanding.
