Splunk ITSI (IT Service Intelligence) vs Splunk On-Call comparison

Splunk ITSI (IT Service Intelligence) and Splunk On-Call are both solutions in the IT Alerting and Incident Management category. Splunk ITSI (IT Service Intelligence) is ranked #4 with an average rating of 8.6, while Splunk On-Call is ranked #10 with an average rating of 9.0. Splunk ITSI (IT Service Intelligence) holds a 2.0% mindshare in IMS, compared to Splunk On-Call’s 3.4% mindshare. Additionally, 98% of Splunk ITSI (IT Service Intelligence) users are willing to recommend the solution, compared to 85% of Splunk On-Call users who would recommend it.

Splunk ITSI (IT Service Int...

Read 64 Splunk ITSI (IT Service Intelligence) reviews

5,892 Views
943 Comparison Views

98% willing to recommend

Splunk On-Call

Read 13 Splunk On-Call reviews

1,950 Views
1,541 Comparison Views

85% willing to recommend

Splunk ITSI (IT Service Int...

Splunk On-Call

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Splunk ITSI and Splunk On-Call both aim to improve IT operations management but focus on different aspects. Splunk ITSI has the upper hand in analytics and visualization, providing thorough performance insights, whereas Splunk On-Call leads in incident response efficiency due to its streamlined communication tools.

Features: Splunk ITSI offers advanced analytics, predictive insights, and built-in dashboards that enhance IT management and visualization, while supporting integration with multiple applications. Splunk On-Call prioritizes team collaboration, featuring on-call rotations, incident escalations, and a reliable alerting system to improve incident response times and team connectivity.

Room for Improvement: Splunk ITSI could benefit from simplifying its complex setup and improving its ease of use for wider adoption. Its predictive analytics can create noise if not properly configured. Splunk On-Call may enhance its reporting features and integration with more external platforms beyond existing systems. It could also streamline its interface to be more intuitive for new users, and enhance the customization options for alerts.

Ease of Deployment and Customer Service: Splunk ITSI requires a more intricate implementation process, often needing professional services due to its extensive analytics capabilities, although it provides comprehensive service insights. Splunk On-Call is easier to deploy, integrating smoothly with existing systems, and is backed by robust customer support that simplifies implementation challenges.

Pricing and ROI: Splunk ITSI involves a significant initial investment, which is justified by long-term operational efficiencies and enhanced monitoring. It promises a higher strategic value over time. Splunk On-Call, while having a more accessible cost structure, delivers quicker ROI by reducing downtime and increasing response efficiency, catering to immediate operational needs.

To learn more, read our detailed Splunk ITSI (IT Service Intelligence) vs. Splunk On-Call Report (Updated: June 2026).

Buyer's Guide

Splunk ITSI (IT Service Intelligence) vs. Splunk On-Call

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk ITSI (IT Service Int...

Ranking in IT Alerting and Incident Management

4th

Average Rating

8.4

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (10th)

Splunk On-Call

Ranking in IT Alerting and Incident Management

10th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the IT Alerting and Incident Management category, the mindshare of Splunk ITSI (IT Service Intelligence) is 2.0%, down from 2.4% compared to the previous year. The mindshare of Splunk On-Call is 3.4%, down from 4.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
Splunk ITSI (IT Service Intelligence)	2.0%
Splunk On-Call	3.4%
Other	94.6%

IT Alerting and Incident Management

Featured Reviews

DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

Service health has been monitored and visual insights support proactive telecom operations

The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

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Ramani Happy

Dev Ops Engineer at Data Elicit Solutions Pvt. Ltd.

Streamlined incident response has reduced downtime and improved on-call collaboration

A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of have to export data and build my own dashboard, which is not as out-of-the-box as I would prefer. The UI has improved, but it still feels a little chunky in certain areas, particularly when managing schedules. When I have a lot of teams, it can get messy. Additionally, the pricing model is per user, which starts to get expensive as the team scales.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features are the service analyzer and Glass Tables."

"Whatever I have explored has been beneficial."

"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."

"ITSI's most valuable feature is that it's easy to integrate DLP."

"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."

"We can automate routine tasks. We're able to create alerts, reports, scheduled searches, et cetera. It's helping us to save time."

"The glass tables are very helpful."

"The best feature I found in Splunk ITSI (IT Service Intelligence) is the ability to organize raw data we receive in a very particular manner as per the client's requirement, including the device name and message body."

More Splunk ITSI (IT Service Intelligence) pros

"Its the best solution of its type out there, you should go for it."

"VictorOps has decreased the meantime to acknowledge an incident management process, our developers can be on-call faster when we are using this solution, and we can fix our incidents much quicker."

"Since implementing Splunk On-Call, our mean time to acknowledge has dropped significantly, and we have fewer escalations to senior engineering for things that could have been caught earlier."

"My VP of Operations is ecstatic about the VictorOps product."

"We are very satisfied with the tool."

"I would recommend VictorOps for global distributed support teams."

"The big benefit of using Splunk On-Call is that I know I have a high-performance team, but now I can really measure and prove it."

"It reduces the communication around CI/CD and production errors in about 90% of the cases and made our support tasks much easier."

More Splunk On-Call pros

Cons

"Splunk ITSI lacks out-of-the-box solutions for enterprise users."

"Currently, Glass tables in ITSI only display metrics related to KPIs."

"The solution should integrate more features in NEAP."

"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."

"The dashboard function inside the individual episodes, not at the ITSI Notable Event Aggregation Policy level but actually at the correlation search layer, is an area where improvements are required."

"I believe the refresh time should be faster."

"The problem becomes the price, as Splunk is an expensive product."

"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."

More Splunk ITSI (IT Service Intelligence) cons

"Should have more YouTube webinars."

"Many years ago, when VictorOps was a standalone company, when it was not part of Splunk, their support was more dedicated for us."

"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."

"The third-party configuration tool could be easier to use."

"The only feature that we are currently waiting on right now is really kind of an annoyance factor: when we get on the timeline on the main dashboard, there’s an ACK All button."

"The solution can be improved by including a wider list of permissions."

"One area for improvement would be enhancing the mobile app experience."

"Another example is that you cannot check the incidents created in VictorOps from the previous Friday."

More Splunk On-Call cons

Pricing and Cost Advice

"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."

"The licensing is based on data usage."

"Pricing has some room for improvement."

"Splunk ITSI is expensive."

"Splunk ITSI is expensive compared to other tools."

"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."

"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."

"The pricing of Splunk is a bit high."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

"The price of the solution could be less expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Manufacturing Company

10%

Outsourcing Company

Construction Company

12%

Financial Services Firm

10%

Performing Arts

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	8
Large Enterprise	46

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	1
Large Enterprise	10

Questions from the Community

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...

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What needs improvement with Splunk ITSI (IT Service Intelligence)?

In terms of improvements for Splunk ITSI (IT Service Intelligence), I would suggest adding more out-of-the-box plugins and adapters, especially as there is a high demand for observability and dashb...

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What is your primary use case for Splunk ITSI (IT Service Intelligence)?

I use Splunk ITSI (IT Service Intelligence) as a manager of the managers, a tool sitting on top of all the other observability tools. It gets the alerts feed from all the sources such as Splunk Ent...

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What is your experience regarding pricing and costs for VictorOps?

The pricing aspect is per-user licensing, which is standard for this category, making it competitive compared to PagerDuty. In the past, we used PagerDuty, but it is not cheap once you start adding...

See all answers

What needs improvement with VictorOps?

See all answers

What is your primary use case for VictorOps?

I have been using Splunk On-Call for nearly about two years. Our main use is incident alerting and on-call scheduling for our engineering and DevOps team. Basically, whenever something goes down, a...

See all answers

Comparisons

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Splunk AppDynamics vs Splunk ITSI (IT Service Intelligence)

Compared 6% of the time

BigPanda vs Splunk ITSI (IT Service Intelligence)

Compared 5% of the time

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PagerDuty Operations Cloud vs Splunk On-Call

Compared 18% of the time

Opsgenie vs Splunk On-Call

Compared 18% of the time

Everbridge IT Alerting vs Splunk On-Call

Compared 16% of the time

IBM Cloud Event Management vs Splunk On-Call

Compared 10% of the time

More Splunk On-Call Competitors

Product Reports

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

July 2026

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Buyer's Guide

Splunk On-Call

July 2026

Download Splunk On-Call product report

Also Known As

No data available

VictorOps

Overview

Splunk ITSI offers intelligent alerting, predictive analysis, customizable dashboards, and improves visibility and monitoring through Service Analyzer and Glass Tables. Event correlation enhances incident management, reducing alert fatigue, and improves mean time to resolution.

Splunk ITSI enables businesses to proactively monitor their IT environments by offering functionalities that reduce noise and provide enhanced visibility through sophisticated dashboards. Service Analyzer and Glass Tables facilitate the monitoring of KPIs, allowing for the prompt identification of potential issues. The platform's event correlation capabilities streamline incident management. Its scalability efficiently supports large data volumes, integrating diverse data resources while incorporating AI for predictive insights. Future improvements are sought in integration, documentation, and user-friendly interfaces, with an emphasis on simplifying configurations in expansive deployments.

What are the Key Features of Splunk ITSI?

Intelligent Alerting: Provides proactive monitoring and noise reduction.
Service Analyzer: Enables KPI monitoring and issue identification.
Glass Tables: Allows visual monitoring of crucial metrics.
Event Correlation: Simplifies incident management and reduces alert fatigue.
Scalability: Supports large data volumes and integrates vast data sources.

What Benefits and ROI can Users Expect from Splunk ITSI?

Proactive Monitoring: Enhances ability to foresee and mitigate IT issues.
Improved Resolution Time: Accelerates incident resolution and operational efficiency.
Enhanced Business Resilience: Strengthens IT operations through detailed insights.

Industries leverage Splunk ITSI to monitor infrastructure and applications effectively, employing its Service Analyzer and KPI models. Especially in sectors requiring stringent incident management and predictive analytics, integrations like ServiceNow enable visual health assessments and automated anomaly detection, positioning ITSI as a manager of managers by enhancing IT operations with comprehensive reporting and alert correlations.

Splunk

Splunk On-Call offers seamless on-call scheduling and alert escalation with robust third-party integration, providing efficient incident management and resolution capabilities.

Splunk On-Call facilitates effective IT alert management by delivering on-call scheduling, alert escalation, and comprehensive integration with monitoring systems. The platform's capabilities include smooth third-party interactions and the transmogrifier feature, which enhances message customization. Users benefit from efficient alert notifications via phone or text, a user-friendly interface streamlining scheduling, and detailed timelines supporting root cause analysis. It is especially useful in IT environments where quick incident response and communication are critical. Users appreciate the aid in identifying responsible contacts during on-call rotations and deploying on-premises situations involving numerous team members.

What features enhance Splunk On-Call?

Seamless On-Call Scheduling: Organizes and simplifies duty rotations efficiently.
Effective Alert Escalation: Ensures critical issues reach the appropriate personnel swiftly.
Comprehensive Third-Party Integration: Connects easily with monitoring tools to streamline workflows.
Transmogrifier Feature: Customizes message content to improve communication clarity.
Automatic Solution Reporting: Aids in swift issue resolution through detailed reports.
Efficient Alert Notifications: Offers swift communication via phone and text notifications.
User-Friendly Interface: Simplifies management of schedules and overrides.

What benefits and ROI should users expect when utilizing Splunk On-Call?

Reduced Incident Response Time: Accelerates team reaction to critical alerts.
Enhanced Communication: Facilitates clearer and quicker interaction within teams.
Flexibility: Adapts to specific organizational requirements effortlessly.
Improved Root Cause Analysis: Provides comprehensive timelines and reports for deep dives.

Splunk On-Call is often implemented in IT departments of large organizations, where teams manage on-call operations and incident responses. Particularly beneficial in sectors requiring rapid reaction times, like tech companies or service providers, it aids developers in swiftly resolving service interruptions to maintain operational continuity and customer satisfaction.

Splunk

Sample Customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games

Buyer's Guide

Splunk ITSI (IT Service Intelligence) vs. Splunk On-Call

June 2026

Free Report: Splunk ITSI (IT Service Intelligence) vs. Splunk On-Call

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