NinjaOne vs Splunk On-Call comparison

Why PeerSpot?

NinjaOne and Splunk are both solutions in the IT Alerting and Incident Management category. NinjaOne is ranked #7 with an average rating of 8.7, while Splunk is ranked #5 with an average rating of 9.0. NinjaOne holds a 2.8% mindshare in IMS, compared to Splunk’s 4.6% mindshare. Additionally, 96% of NinjaOne users are willing to recommend the solution, compared to 85% of Splunk users who would recommend it.

NinjaOne

Read 26 NinjaOne reviews

18,703 Views
1,122 Comparison Views

96% willing to recommend

Splunk On-Call

Read 13 Splunk On-Call reviews

3,887 Views
3,110 Comparison Views

85% willing to recommend

NinjaOne

Splunk On-Call

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

NinjaOne and Splunk On-Call compete in the IT management space. NinjaOne has an edge in pricing and customer support, but Splunk On-Call is often seen as superior due to its robust feature set that justifies the cost.

Features: NinjaOne includes comprehensive IT asset management, remote monitoring, and automation tools. Splunk On-Call offers advanced incident response tools, seamless integrations, and real-time alerts.

Room for Improvement: NinjaOne could expand its network device monitoring and offer more detailed configuration options for patch management. Greater customization for alerts and more extensive integration with third-party applications would benefit users. Splunk On-Call could improve by further simplifying its deployment process, enhancing customer support responsiveness, and reducing its reliance on intricate configurations.

Ease of Deployment and Customer Service: NinjaOne's deployment process is straightforward with excellent customer support. Splunk On-Call offers a more complex setup suitable for detailed IT infrastructures but lacks NinjaOne's immediacy in support.

Pricing and ROI: NinjaOne provides competitive pricing with notable ROI, especially for small to medium-sized businesses. Splunk On-Call's higher setup costs are balanced by strong ROI in enterprise-level incident management.

To learn more, read our detailed NinjaOne vs. Splunk On-Call Report (Updated: September 2026).

Buyer's Guide

NinjaOne vs. Splunk On-Call

September 2026

Download the complete report

Helped 920,769 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NinjaOne

Ranking in IT Alerting and Incident Management

7th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Help Desk Software (8th), Network Monitoring Software (12th), Server Monitoring (2nd), IT Service Management (ITSM) (8th), Remote Access (8th), Vulnerability Management (21st), Mobile Device Management (MDM) (4th), Remote Monitoring and Management (RMM) (1st), Patch Management (4th), MSP Backup (1st), Unified Endpoint Management (UEM) (3rd), Autonomous Endpoint Management (1st)

Splunk On-Call

Ranking in IT Alerting and Incident Management

5th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2026, in the IT Alerting and Incident Management category, the mindshare of NinjaOne is 2.8%, up from 2.6% compared to the previous year. The mindshare of Splunk On-Call is 4.6%, up from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
Splunk On-Call	4.6%
NinjaOne	2.8%
Other	92.6%

IT Alerting and Incident Management

Featured Reviews

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

Read full review

Ramani Happy

Dev Ops Engineer at Data Elicit Solutions Pvt. Ltd.

Streamlined incident response has reduced downtime and improved on-call collaboration

A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of have to export data and build my own dashboard, which is not as out-of-the-box as I would prefer. The UI has improved, but it still feels a little chunky in certain areas, particularly when managing schedules. When I have a lot of teams, it can get messy. Additionally, the pricing model is per user, which starts to get expensive as the team scales.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance."

"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."

"The installation is easy, it only took two minutes."

"If you're looking for a simple and cost-effective remote management tool, NinjaRMM is a good choice."

"NinjaOne is a great product. It is working and it is always developing."

"NinjaOne allows even small teams of three users to support over 400 desktops and keep them up to date and working at peak performance."

"NinjaOne helped us address our user complaints regarding the system as well as providing us the ability to push software updates directly from NinjaOne to the user's device."

"Good at managing updates and for remote support."

More NinjaOne pros

"We are very satisfied with the tool."

"My VP of Operations is ecstatic about the VictorOps product."

"Its the best solution of its type out there, you should go for it."

"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."

"The big benefit of using Splunk On-Call is that I know I have a high-performance team, but now I can really measure and prove it."

"VictorOps has decreased the meantime to acknowledge an incident management process, our developers can be on-call faster when we are using this solution, and we can fix our incidents much quicker."

"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."

"Splunk On-Call has helped my organization to improve response times, reduce missed alerts, and coordinate teams more efficiently during incidents."

More Splunk On-Call pros

Cons

"One area where I think NinjaOne could improve is in reporting and customization."

"I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed."

"The solution could improve by optimizing the internet connection being used."

"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne."

"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."

"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."

"The graphical user interface could be improved."

"The network monitoring needs to be improved."

More NinjaOne cons

"The third-party configuration tool could be easier to use."

"Many years ago, when VictorOps was a standalone company, when it was not part of Splunk, their support was more dedicated for us."

"I would say a little bit of the user experience and the user interface of Splunk On-Call can be improved."

"Should have more YouTube webinars."

"The only feature that we are currently waiting on right now is really kind of an annoyance factor: when we get on the timeline on the main dashboard, there’s an ACK All button."

"User management has to be improved and more user types need to be added as there is currently only Admin or User."

"A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak."

"There could be improvements with communicating an incident or alert."

More Splunk On-Call cons

Pricing and Cost Advice

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"We currently pay $1.20 per device on a monthly basis."

"The pricing is reasonable and cheaper than ConnectWise."

"We got a pretty good deal. It was fairly affordable."

"The product's pricing depends on the number of PCs or devices."

More NinjaOne pricing and cost advice

"The price of the solution could be less expensive."

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Top Industries

By visitors reading reviews

Comms Service Provider

11%

Manufacturing Company

Outsourcing Company

Financial Services Firm

Retailer

20%

Outsourcing Company

10%

Construction Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	18
Midsize Enterprise	3
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	1
Large Enterprise	10

Questions from the Community

What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing is that I think it is very reasonable for the product that we get.

See all answers

What needs improvement with NinjaOne?

To improve NinjaOne, there should be better integration between multiple different software including Cisco and Meraki.

See all answers

What is your primary use case for NinjaOne?

My main use case for NinjaOne is managing machines over multiple networks and locations. For managing machines across those networks or locations, we have NinjaOne deployed on all our machines, and...

See all answers

What is your experience regarding pricing and costs for VictorOps?

I would say it is very affordable. I have compared Splunk On-Call internally with our own homemade solution. I have also compared it with other vendors such as PagerDuty, and it is really affordable.

See all answers

What needs improvement with VictorOps?

I would say a little bit of the user experience and the user interface of Splunk On-Call can be improved. I have already started to gather metrics from the tool and started to analyze that. I would...

See all answers

What is your primary use case for VictorOps?

I am currently working with Splunk Cloud, but I could review Splunk Enterprise as well because it is fundamentally the same product but with hosting being on-premises instead. Splunk Enterprise, Sp...

See all answers

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Compared 13% of the time

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Compared 11% of the time

IBM Cloud Event Management vs Splunk On-Call

Compared 6% of the time

Resolver Incident Management vs Splunk On-Call

Compared 5% of the time

More Splunk On-Call Competitors

Product Reports

Buyer's Guide

NinjaOne

October 2026

Download NinjaOne product report

Buyer's Guide

Splunk On-Call

October 2026

Download Splunk On-Call product report

Also Known As

No data available

VictorOps

Overview

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

NinjaOne

Splunk On-Call offers seamless on-call scheduling and alert escalation with robust third-party integration, providing efficient incident management and resolution capabilities.

Splunk On-Call facilitates effective IT alert management by delivering on-call scheduling, alert escalation, and comprehensive integration with monitoring systems. The platform's capabilities include smooth third-party interactions and the transmogrifier feature, which enhances message customization. Users benefit from efficient alert notifications via phone or text, a user-friendly interface streamlining scheduling, and detailed timelines supporting root cause analysis. It is especially useful in IT environments where quick incident response and communication are critical. Users appreciate the aid in identifying responsible contacts during on-call rotations and deploying on-premises situations involving numerous team members.

What features enhance Splunk On-Call?

Seamless On-Call Scheduling: Organizes and simplifies duty rotations efficiently.
Effective Alert Escalation: Ensures critical issues reach the appropriate personnel swiftly.
Comprehensive Third-Party Integration: Connects easily with monitoring tools to streamline workflows.
Transmogrifier Feature: Customizes message content to improve communication clarity.
Automatic Solution Reporting: Aids in swift issue resolution through detailed reports.
Efficient Alert Notifications: Offers swift communication via phone and text notifications.
User-Friendly Interface: Simplifies management of schedules and overrides.

What benefits and ROI should users expect when utilizing Splunk On-Call?

Reduced Incident Response Time: Accelerates team reaction to critical alerts.
Enhanced Communication: Facilitates clearer and quicker interaction within teams.
Flexibility: Adapts to specific organizational requirements effortlessly.
Improved Root Cause Analysis: Provides comprehensive timelines and reports for deep dives.

Splunk On-Call is often implemented in IT departments of large organizations, where teams manage on-call operations and incident responses. Particularly beneficial in sectors requiring rapid reaction times, like tech companies or service providers, it aids developers in swiftly resolving service interruptions to maintain operational continuity and customer satisfaction.

Splunk

Sample Customers

Status Pros, Mitchell and Company

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games

Buyer's Guide

NinjaOne vs. Splunk On-Call

September 2026

Free Report: NinjaOne vs. Splunk On-Call

Find out what your peers are saying about NinjaOne vs. Splunk On-Call and other solutions. Updated: September 2026.

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