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Splunk Enterprise Security vs Splunk On-Call comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk Enterprise Security
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
418
Ranking in other categories
Log Management (1st), Security Information and Event Management (SIEM) (1st), IT Operations Analytics (1st)
Splunk On-Call
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
13
Ranking in other categories
IT Alerting and Incident Management (10th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Splunk Enterprise Security is designed for Security Information and Event Management (SIEM) and holds a mindshare of 7.6%, down 9.4% compared to last year.
Splunk On-Call, on the other hand, focuses on IT Alerting and Incident Management, holds 3.4% mindshare, down 4.4% since last year.
Security Information and Event Management (SIEM) Mindshare Distribution
ProductMindshare (%)
Splunk Enterprise Security7.6%
IBM Security QRadar5.5%
Wazuh4.1%
Other82.8%
Security Information and Event Management (SIEM)
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
Splunk On-Call3.4%
PagerDuty Operations Cloud8.3%
Opsgenie6.2%
Other82.1%
IT Alerting and Incident Management
 

Featured Reviews

Sathis-Kumar - PeerSpot reviewer
Senior Manager at Bank of America
Helps us detect cyber threats quickly and integrate multiple feeds effectively
Overall, the product is good, but when it comes to some infrastructure issues, we have to dig into more logs. There is no straightforward indication of an issue. Health check kind of dashboards are not available. More AI would help us, and more optimization, since security products run more queries. The AI module could suggest solutions, optimizing queries or workload balancing. If the product itself advises on running queries during peak times, it would be similar to what ChatGPT currently offers. We see quite a few issues on stability. Even last week, we faced something, and identifying bottlenecks is not easy. We need more SMEs, and there is no mechanism to tell us about indexer or search head issues. Self-monitoring dashboards could be beneficial. The technical support still requires more improvement. Often, primary support takes a lot of time and forwards most solutions to the engineering side. The primary support team has very limited knowledge to provide.
Ramani Happy - PeerSpot reviewer
Dev Ops Engineer at Data Elicit Solutions Pvt. Ltd.
Streamlined incident response has reduced downtime and improved on-call collaboration
A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of have to export data and build my own dashboard, which is not as out-of-the-box as I would prefer. The UI has improved, but it still feels a little chunky in certain areas, particularly when managing schedules. When I have a lot of teams, it can get messy. Additionally, the pricing model is per user, which starts to get expensive as the team scales.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The dashboard and reporting are very good... It provides very good visibility in a hybrid cloud environment, and you can build custom utilization APIs using Splunk."
"Splunk Enterprise Security allows us to create custom dashboards by changing fonts and modifying widgets."
"Splunk RBA or risk-based alerting definitely made our lives a lot easier; we went from hundreds of alerts having to be triaged a day, that generally could be false positives or just noise, and bubble them into one overall alert that we can look at on a per-day basis and see what's rising to the top and respond faster, have a higher rate of true positives and find evil a lot quicker."
"The data analysis part is good in Splunk, which is something that I like the most, and it is also quite easy to use, with dashboards, visualizations, and analytics that are good."
"I like Splunk's automated threat detection and orchestration capabilities. Splunk offers a single solution for analyzing, aggregating, correlating, monitoring, reporting, visualizing, etc. You can get all of these capabilities in one place. On top of that, it provides a cloud, testing, on-premise, and hybrid solution, giving customers more flexibility for their use cases."
"My favorite example of improving of organization is saving a $60k/mo in payroll fraud and $10k/mo in wasted API credits by using simple searches and clear reports."
"From a visibility perspective, the solution has significantly improved our organization by providing a single platform to visualize our entire IT landscape."
"The tool helps with advanced reports and keeps the system scalable and flexible. It provides a clear picture of the current status of any incidents. As a CISO, I see a lot of potential for future innovation, which is interesting. I've noticed better performance, especially with the reports."
"My VP of Operations is ecstatic about the VictorOps product."
"Technical support is an A+ or a 10/10; if I could give an 11/10, I would, and it is what I love about them."
"The big benefit of using Splunk On-Call is that I know I have a high-performance team, but now I can really measure and prove it."
"The most valuable feature of the solution is helpdesk escalation."
"VictorOps has decreased the meantime to acknowledge an incident management process, our developers can be on-call faster when we are using this solution, and we can fix our incidents much quicker."
"We are very satisfied with the tool."
"It reduces the communication around CI/CD and production errors in about 90% of the cases and made our support tasks much easier."
"Since implementing Splunk On-Call, our mean time to acknowledge has dropped significantly, and we have fewer escalations to senior engineering for things that could have been caught earlier."
 

Cons

"The analytics of Splunk could be improved."
"Most of my interaction is with the user community, which is how Splunk wants it. When I need help, that community is very hit or miss."
"Splunk's reporting functionality would benefit from enhanced customization capabilities, allowing users to tailor reports to their specific needs for better data visualization and analysis."
"One thing that I probably dislike the most about the Splunk product is their support."
"Splunk Enterprise Security can be improved with more ease of configuration."
"From time to time, there are some glitches with stability; some logs are missing, and whenever there is something wrong with Splunk Enterprise Security, our external SOC team needs to raise a ticket and it can be time-consuming to wait for them to reply."
"Splunk is such a large product. Allowing it to be more easily used by people who have not had a lot of training on it would be an improvement."
"Splunk Enterprise Security is a wonderful solution, however, the background configuration process could be better as the administration process is very complicated."
"User management has to be improved and more user types need to be added as there is currently only Admin or User."
"We chose to move away from the HP product as far as our monitoring goes and dealing with system-generated alerts, simply because it took too much time and effort to manage the APM platform."
"I would say a little bit of the user experience and the user interface of Splunk On-Call can be improved."
"The only feature that we are currently waiting on right now is really kind of an annoyance factor: when we get on the timeline on the main dashboard, there’s an ACK All button."
"Another example is that you cannot check the incidents created in VictorOps from the previous Friday."
"A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"The solution can be improved by including a wider list of permissions."
 

Pricing and Cost Advice

"Splunk Enterprise Security's pricing is pretty competitive."
"Splunk Enterprise Security is an expensive solution."
"The licensing costs are high for Splunk Enterprise Security."
"The pricing can be better. We are already considering Elastic because Splunk is too expensive. You have to pay based on per-day ingestion. There should be a more flexible model for the use cases where one day you have a huge amount, and on other days, it is quite less."
"Pricing is probably its weakest spot. As compared to some competitors, Splunk is really expensive."
"Pricing and licensing are quite high compared to other tools or SIEM tools, but the features justify it."
"Splunk is costly but it’s worth it due to the high-end features."
"Splunk licensing model might seem expensive but with all the gain in functionalities you will have compared to traditional SIEM solutions I think it’s worth the price."
"The price of the solution could be less expensive."
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Use our free recommendation engine to learn which Security Information and Event Management (SIEM) solutions are best for your needs.
908,834 professionals have used our research since 2012.
 

Comparison Review

VS
Manager, Enterprise Risk Consulting at a tech company with 1,001-5,000 employees
Feb 26, 2015
HP ArcSight vs. IBM QRadar vs. ​McAfee Nitro vs. Splunk vs. RSA Security vs. LogRhythm
We at Infosecnirvana.com have done several posts on SIEM. After the Dummies Guide on SIEM, we are following it up with a SIEM Product Comparison – 101 deck. So, here it is for your viewing pleasure. Let me know what you think by posting your comments below. The key products compared here are…
 

Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
8%
Outsourcing Company
8%
Construction Company
7%
Construction Company
12%
Financial Services Firm
10%
Performing Arts
10%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business129
Midsize Enterprise65
Large Enterprise285
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise10
 

Questions from the Community

What SOC product do you recommend?
For tools I’d recommend: -SIEM- LogRhythm -SOAR- Palo Alto XSOAR Doing commercial w/o both (or at least an XDR) is asking to miss details that are critical, and ending up a statistic. Also, rememb...
What is a better choice, Splunk or Azure Sentinel?
It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for ingestion of anything, but the charge per GB/Day Indexed and it gets expensive as log ...
How does Splunk compare with Azure Monitor?
Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we...
What is your experience regarding pricing and costs for VictorOps?
The pricing aspect is per-user licensing, which is standard for this category, making it competitive compared to PagerDuty. In the past, we used PagerDuty, but it is not cheap once you start adding...
What needs improvement with VictorOps?
A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of ha...
What is your primary use case for VictorOps?
I have been using Splunk On-Call for nearly about two years. Our main use is incident alerting and on-call scheduling for our engineering and DevOps team. Basically, whenever something goes down, a...
 

Also Known As

No data available
VictorOps
 

Overview

 

Sample Customers

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.
NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games
Find out what your peers are saying about Splunk, IBM, Wazuh and others in Security Information and Event Management (SIEM). Updated: August 2026.
908,834 professionals have used our research since 2012.