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Splunk Enterprise Security vs Splunk On-Call comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk Enterprise Security
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
403
Ranking in other categories
Log Management (1st), Security Information and Event Management (SIEM) (1st), IT Operations Analytics (1st)
Splunk On-Call
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
12
Ranking in other categories
IT Alerting and Incident Management (11th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Splunk Enterprise Security is designed for Security Information and Event Management (SIEM) and holds a mindshare of 7.3%, down 9.5% compared to last year.
Splunk On-Call, on the other hand, focuses on IT Alerting and Incident Management, holds 3.3% mindshare, down 4.6% since last year.
Security Information and Event Management (SIEM) Mindshare Distribution
ProductMindshare (%)
Splunk Enterprise Security7.3%
IBM Security QRadar5.3%
Wazuh4.4%
Other83.0%
Security Information and Event Management (SIEM)
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
Splunk On-Call3.3%
PagerDuty Operations Cloud9.7%
Opsgenie6.8%
Other80.2%
IT Alerting and Incident Management
 

Featured Reviews

Sathis-Kumar - PeerSpot reviewer
Senior Manager at Bank of America
Helps us detect cyber threats quickly and integrate multiple feeds effectively
Overall, the product is good, but when it comes to some infrastructure issues, we have to dig into more logs. There is no straightforward indication of an issue. Health check kind of dashboards are not available. More AI would help us, and more optimization, since security products run more queries. The AI module could suggest solutions, optimizing queries or workload balancing. If the product itself advises on running queries during peak times, it would be similar to what ChatGPT currently offers. We see quite a few issues on stability. Even last week, we faced something, and identifying bottlenecks is not easy. We need more SMEs, and there is no mechanism to tell us about indexer or search head issues. Self-monitoring dashboards could be beneficial. The technical support still requires more improvement. Often, primary support takes a lot of time and forwards most solutions to the engineering side. The primary support team has very limited knowledge to provide.
Ramani Happy - PeerSpot reviewer
Dev Ops Engineer at Data Elicit Solutions Pvt. Ltd.
Streamlined incident response has reduced downtime and improved on-call collaboration
A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of have to export data and build my own dashboard, which is not as out-of-the-box as I would prefer. The UI has improved, but it still feels a little chunky in certain areas, particularly when managing schedules. When I have a lot of teams, it can get messy. Additionally, the pricing model is per user, which starts to get expensive as the team scales.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Splunk Enterprise Security enhances business resilience and assists with threat detection by centralizing security data."
"The consolidated overview of all the events that come in through our environment and an easy-to-access interface for all our end users are valuable."
"Splunk simplifies real-time problem identification and resolution by seamlessly integrating existing customer and vendor systems."
"It is a one stop shop as a full monitoring and alerting solution for operations and application analysis for most of our back-end systems."
"I have noticed a return on investment with Splunk Enterprise Security, as it delivers substantial value for money."
"My security ops team takes around 30 minutes to one hour to remediate security incidents with Splunk Enterprise Security compared to a previous solution."
"We can easily configure things as required in relation to our use cases."
"Splunk Enterprise Security is probably one of the first products that actually could handle all the ingest and do all the correlation without crumbling under its own weight."
"Its the best solution of its type out there, you should go for it."
"Splunk On-Call has helped my organization to improve response times, reduce missed alerts, and coordinate teams more efficiently during incidents."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
"Since implementing Splunk On-Call, our mean time to acknowledge has dropped significantly, and we have fewer escalations to senior engineering for things that could have been caught earlier."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"We are very satisfied with the tool."
"The most valuable feature of the solution is helpdesk escalation."
"My VP of Operations is ecstatic about the VictorOps product."
 

Cons

"Free-floating panels in the dashboards are like a glass table. It needs more formatting control without having to be an admin."
"Splunk Enterprise Security would benefit from a more robust rule engine to reduce false positives."
"Splunk could add more ways to manage archiving and storage. There isn't a web interface. You can do this on the SaaS version, but the on-premise platform doesn't have this option. It has other things but no option for remote NAS. I would like to have a personal web interface where I can specify how long logs should be stored. To have this readily available on the web, you need to adjust some settings on the backend. That is tricky."
"When you get into large amounts of data, Splunk can get pretty slow. This is the same on-premise or AWS, it doesn't matter. The way that they handle large data sets could be improved."
"A few years ago, I would have definitely recommended Splunk, but nowadays, better alternatives are available."
"Inflexible and expensive and I do not have much faith in the people working there because if someone is asking for a test environment and is willing to spend up to €2,500 a year, I can't understand why they are unable to provide a license."
"The Enterprise Security app could be improved. We have had trouble with it working from the first day."
"Resource usage can probably be described as an area with shortcomings in the product where improvements are required."
"Many years ago, when VictorOps was a standalone company, when it was not part of Splunk, their support was more dedicated for us."
"A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak."
"One area for improvement would be enhancing the mobile app experience."
"Should have more YouTube webinars."
"Another example is that you cannot check the incidents created in VictorOps from the previous Friday."
"User management has to be improved and more user types need to be added as there is currently only Admin or User."
"There could be improvements with communicating an incident or alert."
"The only feature that we are currently waiting on right now is really kind of an annoyance factor: when we get on the timeline on the main dashboard, there’s an ACK All button."
 

Pricing and Cost Advice

"ROI is estimated at saving my team roughly 10 to 12 man hours per week in troubleshooting for our company as well as what our profits had been from our services of installing, configuring, and supporting other clients with the product."
"The price can always be lower, but it is fair at the moment. The cost efficiencies depend on the licensing and how much data we are bringing in. We have a fairly large footprint, so it is cost-effective."
"Pricing can be a limiting factor. You have to continuously tune what you are bringing in and make sure what you bring in is of value."
"The pricing of Splunk Enterprise Security is somewhat high, but comparing it with its benefits, it's acceptable. It depends on the type of business."
"We have seen ROI and improvements as we have continued to use the product, but they are more reactive."
"Further reductions would be fantastic, and I believe that more and more people would flock to it."
"Splunk Enterprise Security's pricing is based on data volume, which generally suits large enterprises."
"Splunk differs from other SIEM solutions by using a gigabyte-based pricing model, rather than the agent-based licenses common with its competitors."
"The price of the solution could be less expensive."
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Comparison Review

VS
Manager, Enterprise Risk Consulting at a tech company with 1,001-5,000 employees
Feb 26, 2015
HP ArcSight vs. IBM QRadar vs. ​McAfee Nitro vs. Splunk vs. RSA Security vs. LogRhythm
We at Infosecnirvana.com have done several posts on SIEM. After the Dummies Guide on SIEM, we are following it up with a SIEM Product Comparison – 101 deck. So, here it is for your viewing pleasure. Let me know what you think by posting your comments below. The key products compared here are…
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
9%
Computer Software Company
8%
Construction Company
6%
Construction Company
12%
Financial Services Firm
11%
Performing Arts
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business125
Midsize Enterprise59
Large Enterprise278
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

What SOC product do you recommend?
For tools I’d recommend: -SIEM- LogRhythm -SOAR- Palo Alto XSOAR Doing commercial w/o both (or at least an XDR) is asking to miss details that are critical, and ending up a statistic. Also, rememb...
What is a better choice, Splunk or Azure Sentinel?
It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for ingestion of anything, but the charge per GB/Day Indexed and it gets expensive as log ...
How does Splunk compare with Azure Monitor?
Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we...
What is your experience regarding pricing and costs for VictorOps?
The pricing aspect is per-user licensing, which is standard for this category, making it competitive compared to PagerDuty. In the past, we used PagerDuty, but it is not cheap once you start adding...
What needs improvement with VictorOps?
A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of ha...
What is your primary use case for VictorOps?
I have been using Splunk On-Call for nearly about two years. Our main use is incident alerting and on-call scheduling for our engineering and DevOps team. Basically, whenever something goes down, a...
 

Also Known As

No data available
VictorOps
 

Overview

 

Sample Customers

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.
NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games
Find out what your peers are saying about Splunk, IBM, Wazuh and others in Security Information and Event Management (SIEM). Updated: May 2026.
900,644 professionals have used our research since 2012.