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Splunk Enterprise Security vs Splunk On-Call comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk Enterprise Security
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
468
Ranking in other categories
Log Management (1st), Security Information and Event Management (SIEM) (1st), IT Operations Analytics (1st)
Splunk On-Call
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
13
Ranking in other categories
IT Alerting and Incident Management (5th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Splunk Enterprise Security is designed for Security Information and Event Management (SIEM) and holds a mindshare of 8.2%, down 9.1% compared to last year.
Splunk On-Call, on the other hand, focuses on IT Alerting and Incident Management, holds 4.6% mindshare, up 4.1% since last year.
Security Information and Event Management (SIEM) Mindshare Distribution
ProductMindshare (%)
Splunk Enterprise Security8.2%
IBM Security QRadar5.6%
Wazuh3.8%
Other82.4%
Security Information and Event Management (SIEM)
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
Splunk On-Call4.6%
PagerDuty Operations Cloud7.9%
Opsgenie5.7%
Other81.8%
IT Alerting and Incident Management
 

Featured Reviews

Sathis-Kumar - PeerSpot reviewer
Senior Manager at Bank of America
Helps us detect cyber threats quickly and integrate multiple feeds effectively
Overall, the product is good, but when it comes to some infrastructure issues, we have to dig into more logs. There is no straightforward indication of an issue. Health check kind of dashboards are not available. More AI would help us, and more optimization, since security products run more queries. The AI module could suggest solutions, optimizing queries or workload balancing. If the product itself advises on running queries during peak times, it would be similar to what ChatGPT currently offers. We see quite a few issues on stability. Even last week, we faced something, and identifying bottlenecks is not easy. We need more SMEs, and there is no mechanism to tell us about indexer or search head issues. Self-monitoring dashboards could be beneficial. The technical support still requires more improvement. Often, primary support takes a lot of time and forwards most solutions to the engineering side. The primary support team has very limited knowledge to provide.
Ramani Happy - PeerSpot reviewer
Dev Ops Engineer at Data Elicit Solutions Pvt. Ltd.
Streamlined incident response has reduced downtime and improved on-call collaboration
A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of have to export data and build my own dashboard, which is not as out-of-the-box as I would prefer. The UI has improved, but it still feels a little chunky in certain areas, particularly when managing schedules. When I have a lot of teams, it can get messy. Additionally, the pricing model is per user, which starts to get expensive as the team scales.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"After implementing Splunk Enterprise Security, we have seen the downtime reduced approximately 30 to 40%."
"It gives me notifications of notable events."
"The initial setup is simple, not very complex. Initial deployment takes around 10 to 15 minutes to set up the entire base for Splunk including all three tiers."
"Splunk is quite flexible for our customers. Splunk does not filter from a specific lock, you can define it later."
"Previously, it would take us days to properly analyze, triage, and respond to insider threats; now with risk-based alerting, we are able to reduce that to 10 minutes."
"Splunk Enterprise Security has helped speed up our security investigations."
"I very much enjoy Splunk's robust search nature, which enables me to find the data I want within the data I have."
"Splunk Enterprise Security streamlines the creation of what they call notables, which takes a lot of the effort that we would have to put into creating our own solution off the table and does it for us."
"We are very satisfied with the tool."
"I would recommend VictorOps for global distributed support teams."
"The most valuable feature of the solution is helpdesk escalation."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"VictorOps has decreased the meantime to acknowledge an incident management process, our developers can be on-call faster when we are using this solution, and we can fix our incidents much quicker."
"The alert calling feature is the best because notifications are delivered via phone messages."
"The big benefit of using Splunk On-Call is that I know I have a high-performance team, but now I can really measure and prove it."
"Since implementing Splunk On-Call, our mean time to acknowledge has dropped significantly, and we have fewer escalations to senior engineering for things that could have been caught earlier."
 

Cons

"Integrating tools and creating use cases could be easier. It's hard for a junior security engineer with only a couple of years of experience to write use cases. They can do it, but it's much easier in a solution like IBM QRadar. Setting conditions is like a multiple-choice type of thing. It's a more user-friendly process."
"Regarding customer service and technical support, their support is the worst I have ever run into in any industry."
"Regarding areas of Splunk Enterprise Security that I think could be improved or enhanced, I am continuously getting the task of upgrading the system. For example, we have multiple heavy forwarders, and every time we upgrade the system, there should be some issue after an upgrade."
"I find the process for customizing, developing, testing, deploying, and refining detections in Splunk Enterprise Security to be challenging at times. It takes some of our more advanced engineers to be able to work through a lot of those processes."
"My assessment of customer support is that it is terrible."
"Sometimes talking through email isn't the most effective method, as they go through troubleshooting steps we've already taken, which requires additional back-and-forth communication."
"It's difficult to set up initially, and their billing model is also a bit complicated."
"I have concerns about the architecture as well since I can see it is not very well defined."
"Many years ago, when VictorOps was a standalone company, when it was not part of Splunk, their support was more dedicated for us."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"Another example is that you cannot check the incidents created in VictorOps from the previous Friday."
"We chose to move away from the HP product as far as our monitoring goes and dealing with system-generated alerts, simply because it took too much time and effort to manage the APM platform."
"User management has to be improved and more user types need to be added as there is currently only Admin or User."
"The only feature that we are currently waiting on right now is really kind of an annoyance factor: when we get on the timeline on the main dashboard, there’s an ACK All button."
"The third-party configuration tool could be easier to use."
"A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak."
 

Pricing and Cost Advice

"I assume that the pricing is reasonable, because if it was too costly, there are other alternatives."
"It is expensive. That is why many customers have moved to IBM QRadar. The price is definitely a challenge for customers."
"Its pricing model can be improved."
"In addition to the licensing fee, there is also a support and maintenance charge."
"It's a little bit expensive for a small to medium enterprise."
"Luckily, we come under a large federal agency, and before the pandemic, they signed a large enterprise license agreement. It worked out great and to our advantage because we are a small organization. We got a 300 gig license, and we just did not have the buying power to be able to get products cheaply. Because we all partnered together under the agency umbrella, we were able to get Splunk Enterprise Security, UBA, and ITSI for cheap. This was good considering the fact that some of these premium apps require a minimum number of users, and we do not have the number of people needed to even justify buying it."
"Some of the insights that we have obtained as a part of using Splunk have greatly helped us in increasing our revenue in terms of selling our products."
"The pricing can be better. We are already considering Elastic because Splunk is too expensive. You have to pay based on per-day ingestion. There should be a more flexible model for the use cases where one day you have a huge amount, and on other days, it is quite less."
"The price of the solution could be less expensive."
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Comparison Review

VS
Manager, Enterprise Risk Consulting at a tech company with 1,001-5,000 employees
Feb 26, 2015
HP ArcSight vs. IBM QRadar vs. ​McAfee Nitro vs. Splunk vs. RSA Security vs. LogRhythm
We at Infosecnirvana.com have done several posts on SIEM. After the Dummies Guide on SIEM, we are following it up with a SIEM Product Comparison – 101 deck. So, here it is for your viewing pleasure. Let me know what you think by posting your comments below. The key products compared here are…
 

Top Industries

By visitors reading reviews
Outsourcing Company
12%
Financial Services Firm
11%
Manufacturing Company
9%
Comms Service Provider
7%
Retailer
20%
Outsourcing Company
10%
Construction Company
9%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business135
Midsize Enterprise74
Large Enterprise320
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise10
 

Questions from the Community

What SOC product do you recommend?
For tools I’d recommend: -SIEM- LogRhythm -SOAR- Palo Alto XSOAR Doing commercial w/o both (or at least an XDR) is asking to miss details that are critical, and ending up a statistic. Also, rememb...
What is a better choice, Splunk or Azure Sentinel?
It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for ingestion of anything, but the charge per GB/Day Indexed and it gets expensive as log ...
How does Splunk compare with Azure Monitor?
Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we...
What is your experience regarding pricing and costs for VictorOps?
I would say it is very affordable. I have compared Splunk On-Call internally with our own homemade solution. I have also compared it with other vendors such as PagerDuty, and it is really affordable.
What needs improvement with VictorOps?
I would say a little bit of the user experience and the user interface of Splunk On-Call can be improved. I have already started to gather metrics from the tool and started to analyze that. I would...
What is your primary use case for VictorOps?
I am currently working with Splunk Cloud, but I could review Splunk Enterprise as well because it is fundamentally the same product but with hosting being on-premises instead. Splunk Enterprise, Sp...
 

Also Known As

No data available
VictorOps
 

Overview

 

Sample Customers

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.
NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games
Find out what your peers are saying about Splunk, IBM, Microsoft and others in Security Information and Event Management (SIEM). Updated: October 2026.
920,769 professionals have used our research since 2012.