

BigPanda and Splunk On-Call compete in the IT operations space, specifically focusing on incident management and operations intelligence. BigPanda has the upper hand due to its robust features, favorable pricing, and customer support.
Features: BigPanda's strength lies in incident aggregation, automation, and operational visibility. It excels at integrating multiple monitoring sources through APIs and provides a user-friendly interface that enhances the monitoring process. Splunk On-Call is valued for its efficient alerting system, superior collaboration capabilities, and flexible scheduling that allows seamless communication during incidents.
Room for Improvement: BigPanda could improve in providing deeper insights into complex incidents, enhancing customization options for alerts, and streamlining the configuration process further. Splunk On-Call needs to enhance scalability for larger teams, improve integration with newer monitoring tools, and offer more intuitive user education resources to maximize feature utilization.
Ease of Deployment and Customer Service: BigPanda offers a streamlined deployment process with commendable support that assists organizations effectively through every step. Splunk On-Call provides swift deployment but places a stronger focus on operational support during incident resolutions, ensuring all client inquiries are promptly addressed.
Pricing and ROI: BigPanda's flexible pricing models are perceived as cost-effective, offering significant ROI through improved incident management and faster resolution times. Although Splunk On-Call might appear more costly, it delivers considerable ROI by enhancing team collaboration and maximizing platform capabilities, which many users believe justifies its pricing.
| Product | Mindshare (%) |
|---|---|
| BigPanda | 2.7% |
| Splunk On-Call | 3.4% |
| Other | 93.9% |


| Company Size | Count |
|---|---|
| Small Business | 6 |
| Large Enterprise | 12 |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 1 |
| Large Enterprise | 10 |
BigPanda enhances incident management through root cause analysis, alert deduplication, and event correlation. The AI-driven platform is designed for environments with high alert volumes, providing insights for data-driven decisions and seamless integration with tools like ServiceNow and Teams.
BigPanda addresses the complexities of incident management by offering an AI-focused approach to anomaly detection. Automation improves response times, while unified analytics supports informed decision-making. Despite AI integration and usability needing enhancement, the platform simplifies observability and ticketing through integrations with New Relic and Slack. Features like enrichment mapping and unified search improve functionality, though reporting and visualization aspects require development.
What are the key features of BigPanda?BigPanda is widely implemented in industries focusing on observability and predictive analysis, providing efficient alert processing and incident management. Users utilize its capabilities to seamlessly integrate with solutions like Dynatrace, particularly in environments that handle high volumes of alerts, ensuring effective notification delivery through various platforms.
Splunk On-Call offers seamless on-call scheduling and alert escalation with robust third-party integration, providing efficient incident management and resolution capabilities.
Splunk On-Call facilitates effective IT alert management by delivering on-call scheduling, alert escalation, and comprehensive integration with monitoring systems. The platform's capabilities include smooth third-party interactions and the transmogrifier feature, which enhances message customization. Users benefit from efficient alert notifications via phone or text, a user-friendly interface streamlining scheduling, and detailed timelines supporting root cause analysis. It is especially useful in IT environments where quick incident response and communication are critical. Users appreciate the aid in identifying responsible contacts during on-call rotations and deploying on-premises situations involving numerous team members.
What features enhance Splunk On-Call?Splunk On-Call is often implemented in IT departments of large organizations, where teams manage on-call operations and incident responses. Particularly beneficial in sectors requiring rapid reaction times, like tech companies or service providers, it aids developers in swiftly resolving service interruptions to maintain operational continuity and customer satisfaction.
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