We are a solution provider and this is one of the security products that we implement for our clients. Its primary use is as a security orchestration and administration tool.
Customizable and has good technical support, but the initial setup is complicated
Pros and Cons
- "The technical support from Swimlane is very good."
- "The initial setup and deployment are complex."
What is our primary use case?
What is most valuable?
The most valuable feature is the customization.
What needs improvement?
The initial setup and deployment are complex.
What do I think about the stability of the solution?
We have not experienced any problems with stability so far, although we have not yet completed the deployment.
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Security Orchestration Automation and Response (SOAR)
July 2025
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How are customer service and support?
The technical support from Swimlane is very good.
How was the initial setup?
The initial setup is complex because we have to connect to another SIEM. We are currently in the deployment stage for our customer and have not yet completed it. So far, we have been working on the deployment for about six months.
What about the implementation team?
We are implementing this solution for our clients.
What other advice do I have?
This is the best SOAR product available on the market right now and I recommend it. We are looking forward to a successful deployment, after which time we can share our use case with the public.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Buyer's Guide
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Updated: July 2025
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Buyer's Guide
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