Symantec Endpoint Detection and Response Reviews

We use Symantec EDR to protect users and endpoints. 

I like Symantec EDR's device control and USB security features. 

It should be easier to deploy Symantec's client for end-users. 

I have used Symantec EDR for more than 10 years. 

It isn't difficult to install Symantec EDR. We use the on-prem and the cloud versions. 

I rate Symantec Endpoint Detection and Response eight out of 10. 

The solution is easy to deploy on both on-cloud and on-premises infrastructures.

The solution's price could be better. Presently, it is expensive for basic functionality. Also, they should make its UI more user-friendly. It takes time to find the policies and analyze their effects. They should add a customization option for policies. In addition, they should add more scanning features to it.

We have been using the solution for a year.

It is a stable solution. I rate its stability as an eight.

We have around 150 solution users of the solution in our organization. It is scalable, and I rate its scalability as an eight.

The solution's customer service could be better.

Neutral

The solution's initial setup is straightforward. It takes a day to complete the process.

Our team of three executives deploys and maintains the solution.

The solution is expensive. I rate it as a five for pricing.

I rate the solution as an eight.

We primarily use the solution for endpoint detection and response. We recommend the product to clients. 

The endpoint detection and response is good. 

The setup is pretty straightforward. 

It's easy to use.

The solution is stable.

Technical support has been decent. 

Pricing is reasonable. 

I'm not sure if there are any features that need to be added. 

We'd like them to continuously improve their security posture to ensure they can protect customers from future threats. While they are quite dynamic, they need to ensure they are detecting threats faster in the future to keep people safer. 

I've been using the solution for seven years. 

The solution is stable. It is reliable, and the performance is good. There are no bugs or glitches. It doesn't crash or freeze. 

I've never scaled the solution. However, it shouldn't be a problem to extend the solution. 

It can be used for bigger companies as well as small or medium-sized companies. 

Technical support has been good. They are helpful and responsive. 

I also recommend Crowd Strike to clients if they are looking for a cloud solution. 

It is easy to set up. The implementation is not overly complex. 

We help our customers implement and manage the product.

The pricing is fine. It's not overly expensive. 

I'm a managed security provider. We're like integrators with an operation management arm. 

I'd recommend Symnentec for on-premises deployments. If it is for the cloud, I would recommend Cloud Strike.

Each and every user has a different business case. This may be a good option, depending on the company's needs. 

I'd rate the solution nine out of ten. 

We primarily use the solution for its powerful detection capabilities. 

It is very good at detection. The advanced threat protection is great.

The EDR and the events it is able to collect are quite helpful aspects a=of the solution. 

Its initial setup is fairly straightforward. 

The product is stable. 

The pricing is pretty reasonable. 

We are in Iran, so for some Symantec services, we face sanctions. 

The interface is very complicated. It needs to be simplified in future releases. 

It needs to offer better documentation around configurations during setup.

Scalability is limited. It needs more expansion capabilities and should offer more efficiency. 

I've used the solution for about three years. 

It's a stable solution. It's reliable and free of bugs and glitches. It doesn't crash or freeze.

I'd rate the stability seven out of ten. 

We have about 5,000 clients using the solution right now. It is something that is used on a daily basis. 

I'd rate the ability to scale five out of ten.

My understanding is the solution is not so scalable. I've never tried to scale it, however. That may be why XDR was suggested as an alternative.

Due to our location, there isn't official technical support available. We have some small businesses that can assist if necessary. 

We also work with Kaspersky.

We likely will switch from Symantec EDR to XTR.

The initial setup is not overly difficult.  However, the documentation sometimes does not make it clear about configurations. 

I'd rate the initial setup six out of ten in terms of ease of deployment. 

We have no official Symantec branch here, and so I did try to implement it myself. However, I did have assistance from a third party.

My understanding is the solution is cheaper than other options. I can't say what the exact price is for my company, however. 

I'd rate the affordability of the product at a six or seven out of ten. 

While I have no experience with the cloud and work mainly with on-premises deployments, I have heard the cloud is very good. 

I'd rate the solution seven out of ten. 

Symantec Endpoint Detection is used as an antivirus solution.

The solution does all that we expect it to do. 

The solution can always be more stable and more secure.

We have been using Symantec Endpoint Detection and Response for 10 years.

The solution is stable.

Symantec Endpoint Detection is scalable. We have over 10,000 users in our company.

The initial setup is easy.

Implementation of Symantec Endpoint Detection and Response was done in-house.

I recommend Symantec Endpoint Detection to anyone considering implementation of this solution.

Overall, I rate the solution a nine out of 10.

I've mainly found the antivirus and antispyware features valuable.

The documentation is okay as well.

I would like to see better scanning capabilities.

I've been dealing with this solution for nearly two years now.

Symantec Endpoint Detection and Response is a stable solution.

It is easy to scale it.

We have local support here, so we usually contact them, and they investigate the issue and solve it.

The initial setup was easy and took about a week.

The price is reasonable.

I would give this solution a seven out of ten.

Symantec Endpoint Detection and Response is used for the protection of endpoints.

I have been using Symantec Endpoint Detection and Response for approximately four years.

Symantec Endpoint Detection and Response is stable.

The scalability of Symantec Endpoint Detection and Response is good.

The technical support from Broadcom has given us some challenges. Previously, they had experienced people who handle the end user's query and escalate the problems within a good timeframe. Since Broadcom took over, we have not been satisfied by the way they are handling the end user's query or end-user support.

Symantec Endpoint Detection and Response

We have a partner that has helped us with the implementation, configuration, and policies.

Determining if this is the right solution for someone depends on the region or what type of partner they have. Broadcom user support might be different in your region but we are in the Asia Pacific region is not good. I don't know who is providing the proper support.

I rate Symantec Endpoint Detection and Response a seven out of ten.

It's part of the endpoint and is an EDR product. There are many use cases we're looking at, including power share and general detection.

The initial setup is quick and easy.

We found the product to be scalable.

The stability is good. It's reliable. 

The pricing is good.

Technical support is okay.

It's easy to add hash files. 

I have not picked up anything that is lacking in terms of features while using this tool. 

They do need to minimize the number of agents installed on a server.

The response time for technical support takes too long. 

I've been using the solution for two and four months years now. 

The solution is stable. There are no bugs or glitches and it doesn't crash or freeze. it's reliable. 

The solution is scalable. That's not a problem. 

We have about 2,500 endpoints. It's actually even more than that as it is deployed on the server as well. 

While technical support is great, it does take up to two days before I get a response. They are a bit slow.

The implementation process was quick and easy, and we didn't need a DBU, a database administrator.

Two people handled the initial setup it was done over one day.

Our team handled the deployment in-house. We didn't need any outside assistance. 

The cost of the solution is affordable and manageable. 

We are a customer and an end-user.

I'd rate the solution an eight out of ten.

Symantec Endpoint Detection and Response is used for threat protection.

There are times when Symantec Endpoint Detection and Response tags an executable as malicious when it is trying to get executed on the machine. In this case, it prevents the execution and it gives you a process view of things where you can look into what has happened and whether it is a genuine process trying to access some system activities, or it's a malicious one. Depending upon the process, it gives you a clear identification, and we can do the containment from the interface itself and isolate the machine from the network. The process review on network isolation is good.

Symantec Endpoint Detection and Response could improve the reporting. It is very difficult to create reports from the user interface.

I have been using Symantec Endpoint Detection and Response for approximately six months.

Symantec Endpoint Detection and Response is a stable solution.

The stability of Symantec Endpoint Detection and Response is good.

We have the solution running on 3,000 endpoints. After two years after we have more clients, we might increase usage.

I have not contacted support. The administrator of the platform is taking care of the support for us. They might have contacted the support but I have not.

I have not used another solution previously.

The initial setup of Symantec Endpoint Detection and Response is straightforward.

We have three people that are supporting the solution.

I have evaluated McAfee.

I would recommend this solution to others.

I rate Symantec Endpoint Detection and Response an eight out of ten.

Symantec Endpoint Detection and Response is mainly used for endpoint protection against malware and other threats.

The most valuable feature of Symantec Endpoint Detection and Response is its ability to conduct large scans on the endpoints without affecting the network.

In the future, it would be nice to have playbooks in the tool, to allow for some of the common activities to be automated. For example, some of the scannings of the malware can be too manual for a specific device. Additionally, a vulnerability manager would be beneficial.

I have been using Symantec Endpoint Detection and Response for approximately three years.

The stability of Symantec Endpoint Detection and Response is good.

Symantec Endpoint Detection and Response scalability depends on the agents. You have to discover the devices. It's scalable, but it's not as flexible as one would like.

We have approximately 10,000 endpoints using this solution. We use the solution every day.

I rate the support from Symantec Endpoint Detection and Response a four out of five.

They have given quick resolutions to our questions.

I have not used other solutions. However, if you compare what Microsoft may provide to Symantec Endpoint Detection and Response, the integration with other systems, such as AD, Microsoft EDR solution treats it much better than Symantec Endpoint Detection and Response.

Symantec Endpoint Detection and Response advantages are the ease of use, quick introduction of new technicians, and it's much faster. It doesn't require a lot of training. In terms of usability, it's something that you can deploy and run quickly.

The initial setup of Symantec Endpoint Detection and Response was not complex, it was easy.

We had access to the Symantec Endpoint Detection and Response consultant to assist us with the implementation.

I rate the price of Symantec Endpoint Detection and Response a three out of five.

The more devices we have the more expensive it becomes, which is where the challenge is.

I rate Symantec Endpoint Detection and Response a seven out of ten.