I use it as an antivirus.
IT System and Storage Administrator at a financial services firm with 51-200 employees
A stable antivirus product used for security and protection
Pros and Cons
- "The initial setup is straightforward."
- "I would like to see fileless attack protection."
What is our primary use case?
How has it helped my organization?
For protection use only.
What needs improvement?
I would like to see fileless attack protection. Also, the version could be lighter.
For how long have I used the solution?
Three to five years.
Buyer's Guide
Symantec Endpoint Security
March 2025

Learn what your peers think about Symantec Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
846,617 professionals have used our research since 2012.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
No scalability issues.
How are customer service and support?
We have not used it.
Which solution did I use previously and why did I switch?
We switched to a new solution because we wanted more security and protection features.
How was the initial setup?
The initial setup is straightforward. Though, make sure to check the system requirements before deploying it.
Which other solutions did I evaluate?
The vendors on our shortlist were Trend Micro and Kaspersky.
What other advice do I have?
We are satisfied with it.
Most important criteria when selecting a vendor:
- The support team
- Good reviews/reputation.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Service Manager with 51-200 employees
Reliable, easy to use antivirus tool
Pros and Cons
- "It is very easy to use and keeps us secure."
- "It would be nice to see more antivirus features for USB control."
What is our primary use case?
I use this for antivirus and email security.
How has it helped my organization?
It is very easy to use and keeps us secure.
What needs improvement?
It would be nice to see more antivirus features for USB control.
For how long have I used the solution?
I have been using this solution for over 20 years.
What do I think about the stability of the solution?
Is it stable product, no issues so far.
What do I think about the scalability of the solution?
It is highly scalable.
How are customer service and support?
Symantec does not have local support.
How was the initial setup?
Initial setup was straightforward and varies depending on machine type. I only require two engineers to maintain this tool.
What about the implementation team?
I was able to implement this with one other team member.
What other advice do I have?
I recommend this product and would rate it a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
Buyer's Guide
Symantec Endpoint Security
March 2025

Learn what your peers think about Symantec Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
846,617 professionals have used our research since 2012.
Manager IT & Infrastructure at a energy/utilities company with 201-500 employees
Robust, stable, and scalable
Pros and Cons
- "Symantec is very user-friendly, the interface and functions are very simple for everyone to understand. Additionally, it's a very robust system."
- "The solution could improve by adding encryption. If it had encryption along with antivirus it would be better."
What is our primary use case?
Symantec End-User Endpoint Security came with our antivirus protection as a package. Additionally, Symantec Endpoint Protection Manager comes with it by default and it is a wonderful tool.
What is most valuable?
Symantec is very user-friendly, the interface and functions are very simple for everyone to understand. Additionally, it's a very robust system.
What needs improvement?
The solution could improve by adding encryption. If it had encryption along with antivirus it would be better.
For how long have I used the solution?
I have been using Symantec End-User Endpoint Security for approximately 15 years.
What do I think about the stability of the solution?
Symantec End-User Endpoint Security is stable.
What do I think about the scalability of the solution?
The solution is scalable.
I would rate the scalability of Symantec End-User Endpoint Security an eight out of ten.
How are customer service and support?
The technical support of Symantec was very good earlier, but it has merged with Broadcom. There are some delays happening and I hope they are resolved soon.
What's my experience with pricing, setup cost, and licensing?
The price of Symantec End-User Endpoint Security is okay. When comparing the price of this solution is not expensive.
What other advice do I have?
I rate Symantec End-User Endpoint Security a nine out of ten because of the endpoint protection and its antivirus capability. It takes care of all the requirements of its customers. If the solution had encryption I would have rated it a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Systems Supervisor at a insurance company with 51-200 employees
Antivirus with built-in firewall and device control, but lacks advanced malware detection capabilities
Pros and Cons
- "Some important features that are included are the built-in firewall and device control."
- "They are lacking the visibility that you get in a heuristical, next-generation AI product."
What is our primary use case?
The primary use case of this solution is as an antivirus.
What is most valuable?
Some important features that are included are the built-in firewall and device control.
What needs improvement?
They are lacking the visibility that you get in a heuristical, next-generation AI product.
In the next release, I would like to see any of the features the next generation antivirus and GAV products have, especially the heuristical and the behavioral analysis. It looks at the behavior of the endpoint, and that is how it identifies something that is not to your normal pattern of working.
For how long have I used the solution?
I have been using it for a year.
What do I think about the stability of the solution?
There are no issues in rolling it out. Rather, it's more in reporting.
One time we had an issue with knowing a true endpoint time and the reporting. There was a conflict with what was in the console. I think that it was a glitch in verifying the device count.
How are customer service and technical support?
I have not contacted technical support.
What other advice do I have?
It's a great product at what it does, but it's lacking the advanced malware detection capabilities.
I would rate this solution a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Engineer at a healthcare company with 10,001+ employees
Symantec Endpoint Protection and VDI
A few months ago we started getting storage latency alarms coming from vCenter. This would happen every day around 6am, and as we scaled our production environment this became worse and worse. I think the record latency was 19,000ms (no joke…. 19 seconds of storage latency). Now one would immediately think, “Well that’s what you get for using scheduled scanning”…. Hold your horses partner, this has nothing to do with scanning.
We soon learned that SEPM was pushing virus definition updates to our linked clones all at the same time. Obviously, the disk could not keep up with the demand. Many could argue that we should be looking at vShield with TrendMicro. However, when you’re part of an organization with 70,000+ endpoints (non-VDI), changing your antivirus vendor is not a decision you should take lightly. We took the position of, “Hey, Symantec is an industry leader in endpoint protection, they ‘have’ to have a solution!”.
They are “getting there”… Last March, they officially announced that Symantec Endpoint Protection adds vShield Integration & Increases Security Effectiveness. However, this does nothing for your environment in regards to virus definition updates. As a matter of fact, as far as I can tell, the only thing this version does is offload your active scanning from the VM. What about organizations that do not use active scanning, rather use real-time scanning?
If you’re rolling out VDI and you’re seeing extra storage demand due to definition updates, here’s a solution that I believe works well.
- On your parent image, clean off the client identifiers by running ClientSideClonePrep.exe
- Exclude your base image from scanning by executing “vietool.exe c: –generate”
- In conjunction with running vietool.exe, you need to have the “Enable Virtual Image Exception for Auto-Protect” and “Enable Virtual Image Exception for Administrator-Defined Scans” enabled on the SEPM server (see image 1).
- You should consider placing your linked clones into a different collection on the SEPM console and change the randomization interval. An interval that seems to work well in VDI is 12 hours (see image 2). This setting of course is something that you need to adjust for your environment. Smaller environments may be able to get away with six hours. I personally think that it’s best to be safe and keep this setting at 12 hours.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director for Cybersecurity Solutions at a tech services company with 11-50 employees
Best support, easy to deploy and update, but needs more advanced features and more integration with other vendors
Pros and Cons
- "Its ease of use in deploying it and regular updates are most valuable."
- "It can be improved in terms of features and integration. It should have more advanced features and more integration. Currently, it is just talking to their own solutions. They could add more artificial intelligence, more XDR, and more integration with other vendors so that we can do sharing of information with other vendors."
What is our primary use case?
We use it for endpoint security.
How has it helped my organization?
We no longer have to deal with day-to-day threats, and we can focus more on work. Whenever there are some problems, our operations don't stop. So, we can continue our work knowing that there is a good security solution protecting us.
What is most valuable?
Its ease of use in deploying it and regular updates are most valuable.
What needs improvement?
It can be improved in terms of features and integration. It should have more advanced features and more integration. Currently, it is just talking to their own solutions. They could add more artificial intelligence, more XDR, and more integration with other vendors so that we can do sharing of information with other vendors.
For how long have I used the solution?
I have been using this solution for more than five years.
What do I think about the stability of the solution?
It is not stable in terms of the company. They have already been bought many times. A lot of people are changing brands because of the acquisition of Broadcom. So, it is not much stable.
How are customer service and technical support?
They are the best. There is no problem in regards to response time. You can easily get technical support.
How was the initial setup?
Its initial setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
They're on the reasonable side. They are at mid-level. They're not too expensive as compared to their competitors. They're also not too cheap. In terms of price structure, hopefully, they could do a subscription.
What other advice do I have?
If you are looking for regular endpoint security, you can count on Symantec, but if you're looking for more advanced security or have advanced requirements, or if you have a big company that has different security products in place, you might as well look for another one. I could suggest Symantec if your security appetite is not that big.
I would rate Symantec End-User Endpoint Security a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
IT Systems Supervisor at a insurance company with 51-200 employees
Great product at what it does but it's lacking advanced malware detection capabilities
Pros and Cons
- "Some of the features that were important were a built-in firewall and device control."
- "They lack the visibility you get in a heuristical, artificial, AI type of product, like a next-gen antivirus."
What is most valuable?
Some of the features that were important were a built-in firewall and device control.
What needs improvement?
They lack the visibility you get in a heuristical, artificial, AI type of product, like a next-gen antivirus. They lack the visibility of what's happening that your next-gen solutions offer.
For how long have I used the solution?
I have been using Symantec for a year. My company has had it for a while, but I don't know exactly how long.
How are customer service and technical support?
My staff has used support but I personally have not.
What other advice do I have?
I don't think there's really any issues rolling it out, it's more in the reporting. The one time we had an issue was with knowing a true endpoint count and the reporting. There was a conflict with what was in the console, I think it was a glitch.
In the next release, I would like to see any of the features that the next generation antivirus and GAV products have, like the heuristical, the behavioral analysis. Because it will set the behavior of the endpoint and that's how it identifies something that is not normal to your pattern of working.
I will give it a seven out of ten because it's a great product at what it does, but it's lacking the advanced malware detection capabilities.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Information Security Manager at a energy/utilities company with 201-500 employees
It has excellent intrusion prevention features. It has an intuitive management GUI.
What is most valuable?
- Fast deployment, even for highly distributed companies with centralized IT management using a distributed architecture.
- Intuitive management GUI and very easy to learn.
- Excellent intrusion prevention features.
How has it helped my organization?
It has been a time saver for operational and reporting tasks related to key security controls.
SEP provided visibility on threats and security incidents.
What needs improvement?
SEP could improve on virus detection, specially on Zero-Day threats.
For how long have I used the solution?
I have used this for five years.
What do I think about the stability of the solution?
We haven’t had stability issues. After finishing the product, customizing it worked as expected.
What do I think about the scalability of the solution?
We have had no scalability issues at all. Actually, it is far more scalable than other similar products.
How are customer service and technical support?
The technical support is acceptable.
Which solution did I use previously and why did I switch?
We didn’t have a previous solution.
How was the initial setup?
It was a very fast deployment using the client detection features and a transparent Active Directory integration.
Which other solutions did I evaluate?
We evaluated Trend Micro and Kaspersky.
What other advice do I have?
I would advice choosing this product because it is very easy to deploy, has a performance host IPS and antivirus engine, and it provides a key source for security metrics.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: March 2025
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