Network Manager at a local government with 51-200 employees
Horrible antivirus. Slows down clients. Management console isn't very useful.
Pros and Cons
- "The management console is mostly useful."
- "Doesn't protect against viruses."
What is most valuable?
I have used Symantec Endpoint Protection for 5 years. The guy who's job I replaced bought a 5 year contract. The management console is mostly useful. It shows monitoring and conditions of computers. Mostly eye candy.
What needs improvement?
Doesn't protect against viruses. I have spent a lot of time cleaning up computers from malware and viruses using other tools. I usually use Avira, Malwarebytes, and Combofix to fix issues SEP couldn't detect. It usually detected 5/10 viruses. The management console wasn't very powerful. Sometimes I would have to manually update computers because SEP would error out. SEP is mostly a virus in itself. It's detection engine uses so much processor and RAM, it's faster to uninstall it than use it as anti-virus.
What other advice do I have?
Use this if you need to keep yourself busy by running around fixing viruses. Right now I am using a combination of Immunet and Vipre antivirus. Much cheaper and easier to use.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Executive at a tech company with 51-200 employees
Has predefined rules which helps to know which actions to block or allow
Pros and Cons
- "The tool has predefined rules, like which actions to block or allow. This makes it easy because I don't have to figure out what policies to deploy."
- "The tool switches off automatically, and I have to restart it. Also, we had to manually fix some issues that cropped up while using the tool."
What is our primary use case?
We use the solution for endpoint protection.
What is most valuable?
The tool has predefined rules, like which actions to block or allow. This makes it easy because I don't have to figure out what policies to deploy.
What needs improvement?
The tool switches off automatically, and I have to restart it. Also, we had to manually fix some issues that cropped up while using the tool.
For how long have I used the solution?
I have been working with the product for five to six years.
What do I think about the stability of the solution?
The tool is stable.
What do I think about the scalability of the solution?
My company has one administrator for the role.
How are customer service and support?
Symantec Endpoint Security's support is slow and inconvenient.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
My company used Trend Micro before Symantec Endpoint Security. We chose Symantec Endpoint Security for endpoint protection.
What's my experience with pricing, setup cost, and licensing?
Symantec Endpoint Security's pricing is okay. It is cheaper compared to other products.
What other advice do I have?
My organization is small, and we don't use other security tools. I rate Symantec Endpoint Security a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Symantec Endpoint Security Report and get advice and tips from experienced pros
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Updated: April 2026
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Buyer's Guide
Download our free Symantec Endpoint Security Report and get advice and tips from experienced pros
sharing their opinions.
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