I used it mainly for clients that worked in the school industry, taking their educators through content or a course concept.
What is our primary use case?
What is most valuable?
It had options where you could create quizzes and assessments and upload PDFs. These features were beneficial in structuring educational content.
What needs improvement?
Some of the limitations are the lack of gamification and automation, which we considered important. These were areas where I felt the product could improve.
For how long have I used the solution?
I have been using the solution for about five years.
What do I think about the stability of the solution?
The product is decent and was stable, rating it a seven or eight out of ten. However, if your needs are for a platform to support a large number of users, it might not suffice.
What do I think about the scalability of the solution?
We moved off it to Cypher Learning because the scalability didn't meet our needs. I would rate it a four out of ten for scalability.
How are customer service and support?
Customer service was automated and took time for responses, which were not immediate and sometimes needed urgently.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We moved to Cypher Learning, which is more scalable and offers more options, such as gamification and automation.
How was the initial setup?
The initial setup was straightforward.
What about the implementation team?
I did the deployment myself.
What was our ROI?
There was no true ROI for my organization as I built courses for clients. They would be better able to answer regarding their specific ROI.
What's my experience with pricing, setup cost, and licensing?
It's affordable, but along with that affordability comes a lower level of quality.
What other advice do I have?
Overall, I would rate Thinkific a three or four out of ten. With the affordability, you get a lower level of quality.

