Torq Reviews

We utilize Torq as our central hyperautomation hub to bridge the gap between detection and remediation. Our primary use case involves ingesting alerts from our SIEM and Cloud Detection & Response (CDR) tools via webhooks. Once an alert is received, Torq triggers automated end-user interviews using HyperAgents to validate the activity. If confirmed, the system automatically generates Jira tickets for tracking. Beyond basic alerting, we use Torq to correlate high-fidelity threat intelligence from CrowdStrike and AWS GuardDuty, and to automate critical IT workflows such as user deprovisioning and group management.

We have used Torq to automate triage, investigation, and remediation actions across multiple attack surfaces including endpoint security, identity, and cloud. The initial deployment of Torq was straightforward.

Torq's Agentic AI has increased alert handling capability and capacity for our SecOps staff. Torq's unified platform approach to AI, SOAR, automation, and case management is superior compared to my experience managing multiple point solutions. Torq has changed the day-to-day experience for our security team.

There are areas where Torq could improve, and the solution does have some downsides that could be addressed.

I have been using Torq for approximately three years.

Torq has maintained good stability. I have not experienced lagging, crashing, or downtime with the solution.

Torq's support team is responsive with a speed rating of seven out of ten. The quality of their answers is satisfactory.

I have used alternatives to Torq.

I would rate my overall experience with Torq as a eight out of ten.

Initially, we were using Slack for small automations, such as creating pipelines or shutting down servers. For example, I could shut down one of our Angular services on one of our servers through a slash command in Slack. To automate this process, we migrated everything from Slack to Torq. Currently, we are in the migration phase, with most of it completed, though some portions are still pending.

We use Torq for identity management. For identity purposes, we create user accounts and have a workflow that creates a user account, adds that user into Slack, and grants Git access. This workflow handles user additions, deletions, and modifications related to identity, and it is working very well.

We are not using Torq extensively for security purposes, as we have limited use cases for security. However, we are using it for day-to-day activities and general automations, which are also working well.

Feature-wise, I appreciate the Torq UI because of its drag-and-drop functionality. Everything is drag-and-drop, and I can accomplish whatever I want to do directly without writing any code. In Slack, there are many things that require writing code and familiarity with automation tools, but Torq is no-code. This is very good compared to all other solutions I have seen.

The workload has been reduced quite a bit. Initially, onboarding a new user would take four or five hours for one person to create a user account everywhere, remember everything, and follow Confluence documentation. After implementing Torq, we only need to provide the name, user ID, and email, submit it, and then it creates everything. Almost four or five hours of work is now completed in four or five minutes. This represents a very good time saving.

I do not dislike anything about Torq because it has satisfied all of our use cases and requirements. We contacted support as well, and support is very good. I believe everything is good now. However, one thing I can mention is that if Torq provided more templates on the development side, that would be beneficial.

As of now, Torq satisfies our use cases. A template would be helpful for someone who does not know anything about Torq and is starting to use it for the first time. After conducting a POC on Torq, I can implement solutions without needing templates as much, but templates would serve as a reference for new users. For example, templates would show what is possible with Torq. We faced this issue when we were new to Torq. We were considering use cases but wondering whether they were possible with Torq. At that time, we asked support if it was possible, and they explained how to implement it. If there were default templates available, we could see the templates and understand what is possible and doable with Torq.

I have used Torq for about one and a half year.

I have not faced any issues until now. Torq is working very well without any problems and no downtime. Whenever I access the Torq URL, it is working. This is very good.

There is no downtime at all. We have been using Torq for one and a half years, but we have experienced no downtime.

Torq is very scalable. Whenever we require any new use cases, we simply need to create a new workflow. If we need to update something, we can update the workflow as well. Torq is fully scalable.

The support team is very quick. Within 24 hours, they will send an email or come on a call if something is critical. Support is provided within 24 hours.

We used Slack previously. I do not have experience with other tools. We used only Slack. However, Slack is used primarily for chatting and communication purposes in all organizations. While Slack is not similar to Torq, we were able to accomplish our automation through it somehow.

The initial deployment was very easy. I did not face any issues. We purchased a SaaS product that is cloud-based, so there were no issues at all. The process was very straightforward with simple steps.

At least one or two people are needed. One to two people are enough for this. It is a one-time setup where we create workflows based on our use cases. However, if we want to add more workflows, we need some support. For that purpose, one or two people who know Torq are more than enough.

After we created a workflow and tested it, we started using it, and the return was immediate. After creating the workflow, we were immediately getting results.

The pricing is cheap. Although I did not purchase the product myself, my manager and others were discussing it. This is a very cheap product, and it is very helpful.

I have been working for five years with experience in the IT field. Torq is very good. It manages everything. I would rate this product 10 out of 10.