Trend Micro Email Security Reviews

Our customers use it for policy compliance. 

The solution provides anti-malware protection.

Trend Micro constantly releases new versions and patches based on evolving needs.

Moreover, it's easy to use and configure. 

There is room for improvement in the support. The response time could be faster. 

We have enterprise level businesses as our customers. It can handle big amounts of data. 

The customer service and support are good. 

There is a complete escalation metric available. We can log a case, and they assign an engineer who communicates through email. They might request additional information depending on the issue.

Positive

We work exclusively with one OEM product and don't sell competitive solutions.

The initial setup is a straightforward process. We haven't faced any difficulties.

The entire thing takes a couple of hours. 

We are the system integrator, we sell Trend Micro to our customers.  

It's a bit expensive compared to other options, but the customer values the support, quality, and brand reputation offered by Trend Micro.

Overall, I would rate the solution a nine out of ten. The product and implementation are good, and customers are satisfied. However, sometimes resolving issues takes longer than expected.

Our company uses the solution to provide email protection services to customers. 

The performance is great.

Function checks for reputation, vaccine, and email systems are better than what is offered by other products. 

The interface is really good. 

The send box needs improvement to match other products.

The solution does not check scam emails which is a critical need for our customers. 

It would be beneficial to deepen the ASM and ATO. Phishing emails are really dangerous and steal information so we want to tag them as scams. 

I have been using the solution for three years. 

The solution is mid-range for stability so I rate it a five out of ten. 

The solution is scalable. 

I have not used technical support. Our company has an analyst engineer who handles any hardware or malware issues. 

I also use FireEye EX. 

The initial setup is simple.

We implement the solution for our customers. 

The solution is inexpensive so we recommend it to small to mid-sized businesses. 

I distribute the solution to customers because it is inexpensive and will deepen their APT protections. It is appropriate for small or medium-sized businesses. 

I recommend FireEye EX to customers in the mid-priced category because it is SaaS and can be used at the same time as APT for send box management. The mirror feature can run many tests at the same time with good performance. 

I rate the solution a six out of ten. 

We use Trend Micro Email Security for customers who need spam protection.

The most valuable features of the solution are spam protection and email continuity. Even when the customer email servers are down, we can still send emails through Trend Micro Email Security. Trend Micro Email Security is a reliable solution.

The solution's multi-tenancy could be improved. I would like to see more integration of Trend Micro Email Security with different platforms.

I have been using Trend Micro Email Security for a couple of years.

Trend Micro Email Security is a stable solution.

I rate the solution’s stability a nine out of ten.

Trend Micro Email Security is a scalable solution. We have 20 customers for Trend Micro Email Security, and they have about 10,000 emails.

I rate the solution a nine out of ten for scalability.

We need to get a small downtime and deploy the solution.

Trend Micro Email Security can be deployed within 15 to 30 minutes. I can deploy the solution by myself. The customer needs to route their emails to the given metrics.

Trend Micro Email Security is not an expensive solution. Our customers need to pay an annual licensing fee for Trend Micro Email Security.

Trend Micro supports both on-premises and cloud deployment of the solution. The advanced threat protection of Trend Micro Email Security has the certificate of the latest reports. The solution's user interface is good, and we can export the UI interfaces as PDFs. Trend Micro Email Security has user-friendly dashboards.

I would recommend Trend Micro Email Security for customers who need spam protection.

Overall, I rate the solution a 9 out of 10.

From an email security standpoint, the best features are that it is very convenient to configure new rules onto it and it gives very good insight on what has entered my system and what the email security solution has taken action upon. It has future analytical insight on what kind of attacks it could come across which would have already penetrated your system that you should be aware of. If there is anything which has already propagated inside the system, we can look into the other email security solutions to get that validated and then it gets things under control.

There is a lot of room for improvement towards the phishing kind of email filtering, with the different hijacking attacks, and with the kind of password attacks which these phisher attackers do. The engine is intelligent enough to block any link which is coming in the email because it checks the quality of the reputation of the link. But it is written by a very intelligent person using a very localized domain so it lacks that functionality. There are other solutions available in the market, such as Proofpoint and Barracuda, that have slightly better intelligence around that, maybe they have more attack feeds coming in or maybe they are working a little harder on the resource side. Their response towards such emails is very granular whereas Trend Micro's is higher.

Maybe email security is not the goal for Trend Micro, because the other players like Proofpoint, Barracuda and Microsoft are working essentially on the email security. So they are very focused and since the products are completely driven towards email security they give a better posture and have better performance there. But from a threat prevention point of view and as the first wall of anti-virus defense, Trend Micro tends to be a superior product.

I have been using Trend Micro Email Security for two and a half to three years.

Stability-wise, we have not found any challenges so far.

I don't know if I can fully comment on that, because we have a limited base, a limited number of users, and maybe our organization is not the organization which should ideally comment on the stability. But the solution has been available all the time, there was no downtime in our service period and we are not facing any challenges regarding availability.

In India they provide very good support.

We have not faced any kind of challenges here. I'm not sure about other regions and their services there. For us, it has been a very good experience, because the vendor we work with has very good expertise in Trend Micro. The OEM itself is there and they are available most of the time, even 100% of the time. So it's good.

Whenever we had some issues with our email services, they were all available.

The initial setup was very straightforward. I think it took us 15 days.

It was very, very quick because we were on the cloud setup. It was just a few steps so that our emails go there, get filtered and then come back to us. Then a few fine tunings so that we don't block legitimate emails.

I think the email security domain is a very mature domain now. If you look at Gartner, for example, they have stopped publishing their quadrants for email security because they have declared that it's a very mature market and players which are in email security already know that they are very deep into the services.

On a scale of one to ten, I would give Trend Micro Email Security a seven.

Some of their features should focus more on preventing the emails which are malicious in nature from entering into the user mailbox and they should have a feature to completely remove it from the entire email system. For example Microsoft has an option where if there is a malicious email you can just identify it and with one click you can delete every email in the system in the organization for whoever has received it. Similarly, there must be some kind of awareness mechanism for the user, even for whoever is not receiving it. They should be able to send out some kind of email or some kind of awareness to the user not to respond to any malicious services. In my experience throughout my career, making your users aware of email threats helps to get control of the threat by almost 70%.

If you receive 10 emails out of which four to five would be spams, one or two may be malicious. If you are aware of it you will not respond to it. But in the initial stages, you might have clicked on the link or responded to their request. But eventually, when you learn about these malicious things, you automatically hesitate responding to them, or maybe you just don't read them. Those kinds of responsive behavior comes with time. If you teach your people they will not respond and your email security solution will look better because people will not get into the wrong traps.

For small to medium sized business, Trend Micro Email Security fits very well because cost-wise it is effective and because their technical resources are widely available in India, the Asia Pacific region, and in Europe. However, when we look at it from an enterprise user perspective, where the number of users can be huge, we take more of a risk opting for a less expert solution. In terms of email security, I would not rate Trend Micro as an expert solution. There are others available which are doing this better than Trend Micro. Once Trend Micro is at their scale, at that point only would I recommend Trend Micro. But for the small and medium industries, I would recommend it because they have limited budgets and they work in a different sector of the market.

But for the enterprise customers, I think they should look at some better solutions which are dedicated for email security. Email is the most critical part of the organization, so you should always choose the expert.

We use it for email security, to protect against email threats like spam, phishing, and malware. This helps keep our email communications safe and secure.

The most valuable features include email filtering to block spam and phishing attempts, the use of DMARC for email authentication, and robust malware scanning. Trend Micro Email Security is highly effective and user-friendly. It is automated, requires minimal manual intervention, and provides useful notifications.

The only negative thing about Trend Micro Email Security is its price. It could be less expensive.

I have been using Trend Micro Email Security for about 10 months.

Trend Micro Email Security is quite stable. We have not had any issues with its stability.

It is a highly scalable solution.

The Trend Micro technical team was highly responsive and provided good support.

We used a different solution before but switched to Trend Micro because they offered more comprehensive solutions and better integration capabilities. Trend Micro provides a wider range of features and services, making it a more attractive choice for our email security needs.

My experience with the initial setup of Trend Micro Email Security was quite straightforward. It is user-friendly and works seamlessly with agents. The deployment took a few days. The key part of the setup is getting the agent installed on all endpoint devices for complete email security.

Trend Micro Email Security is a bit expensive. I would give it a seven out of ten in terms of costliness.

Overall, I would rate Trend Micro Email Security as an eight out of ten.

We have implemented the solution for a few clients.

The Email Security solution from Trend Micro is quite a strong solution. The antivirus engine is quite strong, which is one thing the partners and clients prefer.  

The biggest selling point is the GUI. The administration is very easy. For anyone who knows a little bit about IT, or is a little bit technical, can run the solution easily and administer it as well.

The initial setup is not overly complex. 

It is a product that offers good stability.

We can scale the solution if we need to.

Sometimes, especially when you are hit by ransomware, there are issues. The hardest thing to deal with is spam email, which you can actually protect your network from. They could improve the database or the engine to make it more robust to stop those kinds of emails. Even if an end user tries to open those emails, normally, they will send you the zip file or a website address or something like that, and the end user will get in trouble if they try to open anything. Therefore, if Trend Micro can improve its engine to stop those kinds of new ransomware, that would be a big plus for them. While they are good, not 100% of email is protected just yet.

It's quite pricey.

In Email Security, they basically pretty much cover everything. They can't add anything else. If they try to add something in, it might also slow down the computers and the process. I don't think they will add anything in the near future.

I've used the solution for a while. It's been four to five years. 

The solution is very stable and reliable. It's not overly complex or difficult. 

The solution can scale. They have a few products you can add on with Email Security, which can help you secure your network using other security products. Therefore, it is very much scalable.

We've dealt with technical support. They are great. They're on-time and very quick.

I am also familiar with Kaspersky. 

I would rate Trend Micro better than Kaspersky.

The solution is very straightforward and simple. It's not overly complex. It takes about an hour or two to have everything set up.

You only need two people to manage the solution if you have around 1,000 users.

The cost can be pretty high. Due to their cost, it's okay for the enterprise and the corporate level companies. They are the ones who go for Trend Micro Email Security. A small company does not go for it due to the cost. 

I'd rate the solution two out of five in terms of affordability.

I'm a Trend Micro reseller.

The solution could be deployed either on the cloud or on-premises. It depends on the client what he actually requires. Both of them have similar kinds of features. No one is better than the other, however, personally, I prefer on-premises.

I'd rate the solution eight out of ten. 

This solution is used for email security like spam filtering, spam protection from spam fishing, and protection from fraudulent content.

The solution can be on-prem or on cloud. We implement it as a cloud solution.

There is a limitation when customers are using their email from a third-party solution that isn't from Trend Micro.

It's stable.

It's cloud-built, so it's scalable.

There is a local team, and they're responsive. I would rate them 4 out of 5.

Trend Micro Email Security has a feature for secure protection of OneDrive, Google Drive, and CloudApp security. With Barracuda, these features are not available for protection of OneDrive or Google Drive.

It's not easy, but it's not very difficult.

I would rate the setup for implementation 4 out of 5.

Everything is hosted on the Trend Micro Cloud. They provide an agent, and the agent installs the solution on the user's PC. There is no hardware required for implementation.

The cost is about $6,000 for 300 users for one year. Compared to Barracuda, it's not expensive.

I would rate this solution 7 out of 10.

We are using the product for email security and email protection.

I like the solution’s dashboard. We can manage the configuration and everything else from the dashboard.

The product must provide better customization features.

I have been using the solution for one year. I am using the latest version of the solution.

I rate the tool’s stability an eight out of ten.

We have more than a hundred customers.

The technical support is good.

We are also working with FortiGate, Check Point, and Palo Alto.

The initial setup is not difficult. The solution is deployed on the cloud. The product can be deployed in a couple of minutes.

We need some agent to install the solution in the endpoint security. In security, we must open services on the firewall and communicate with the local exchange. Then, we need to whitelist a couple of URLs and IP addresses. We also provide support maintenance to our customers. We have a dedicated team of five people for cyber security and six people in the firewall and network team. Nine of these people are engineers.

The tool must improve its pricing.

I have a background in network and firewall security. We provide devices according to our customers’ needs. There are multiple system integration companies available in Bahrain. I would recommend the solution to others. Overall, I rate the solution a seven out of ten.