Trend Micro Email Security Reviews

Customers have specific needs regarding the use cases of Trend Micro Email Security. They require a solution to manage email onboarding and offboarding, allowing them to filter out spam and other unwanted content from their Outlook mailbox. They need a solution that can integrate with on-premises solutions to manage security and policies to block bad IPs, domains, and files. The solution should also be able to analyze files and scan them from outside sources. These features are essential to meet the needs of the clients.

In our company, we require IT engineers who can execute integration procedures. For this, they need a clear guide. I had an issue when I worked on another project involving FortiWeb and web gateway, where web gateway also works with Trend Micro Email Security. In our company, we found out that the solution wasn't well-tested by Trend Micro, resulting in a performance and bandwidth problem. Sometimes, we discovered that support from the solution's end was occupied with cloud-related activities on a specific day. However, some customers require a gateway in their country due to cybersecurity regulations that force companies to comply with specific regulations. Therefore, for the cloud solution, they need to choose a location near their country or in their country if possible. If a data center is located in another country that has political conflicts, it can create issues for engineers and top management. In my experience, they didn't test the solution for performance and lacked simple guides to assist engineers without the need for a support ticket, especially for longer projects.

My company is an IT enterprise. So, we work with the final customer. We provide our customers with services like integration and providing solutions, like antivirus, EDR, privacy management, and so on.

I have been using Trend Micro Email Security for three years. Also, I am using the solution's latest version.

The stability of the solution is good, but the web proxy and web gateway solutions are not stable. We had to perform some patching and configuration setup after a long time due to issues we encountered during the six-month integration process. It was problematic because Trend Micro did not test the solution thoroughly before making it available to the public. Stability-wise, I rate the solution an eight out of ten.

Certain skills are required, such as understanding email workflow from the exchange server to the client's laptop and to the firewall and image gateway. Troubleshooting skills are also necessary in case of deployment issues. Additionally, since the image gateway is cloud-based, knowledge of cloud computing may be beneficial.

Most of our clients using the solution are medium-sized businesses.

The technical support for Trend Micro Email Security is okay. However, for other solutions, I believe they need to improve their support because even when I open a ticket, the response is slow, and sometimes we have to work with the development team and wait for troubleshooting, which takes a lot of time. It depends on the support engineer who handles the tickets. I rate the technical support a six out of ten.

Neutral

Previously, I worked with Fortinet FortiWeb and FortiGate. The managers in charge of selecting partners decided to work with the partner we have for FortiGate, which we use for firewalls. However, for other needs, we work with different partners, like Sophos or others.

The solution's initial setup process was easy since it was deployed on the cloud. However, the guide for the initial setup didn't provide us with a proper explanation. The issue we face with Trend Micro is that they do not provide us with the necessary information on how to integrate their solution into our system. Their guide only provides a general overview, and we must contact them whenever we encounter a problem. It is up to us to search and find the best architecture for implementing and deploying the solution, determine where it should be deployed, and what level of access we need to grant it in the firewall. This kind of specific information is crucial for system and security engineers in order to meet the requirements for successful implementation.

The deployment process can be carried out in two weeks. Four people are needed for the deployment process, including an engineer to manage the solution, an engineer to manage the exchange with the editor, and an engineer to integrate the solution.

For maintenance and support, we have a contract with Trend Micro that provides us with support, and we pass on this support to our customers. As we are not the end customer but a partner providing IT services to enterprises, it is important that we have the support of Trend Micro to ensure that we can meet the needs of our customers effectively.

Price-wise, it is a cheap solution. I rate the solution's pricing a one on a scale of one to ten, where ten is expensive. Annual payments are made for the licensing.

Before selecting a solution, it's important to work on the email policy. This is because a problematic policy can result in email blocking, which can negatively impact email communication. If there are some trusted partners or domains, they should be added to the whitelist so that the policy does not affect their emails. However, it's crucial to ensure that important emails are not blocked, especially those crucial for top management or business purposes. Therefore, policy management is essential, and companies should make sure that their policies are well-optimized to avoid blocking important emails.

I rate the overall solution a nine out of ten.

This solution is used for email security like spam filtering, spam protection from spam fishing, and protection from fraudulent content.

The solution can be on-prem or on cloud. We implement it as a cloud solution.

There is a limitation when customers are using their email from a third-party solution that isn't from Trend Micro.

It's stable.

It's cloud-built, so it's scalable.

There is a local team, and they're responsive. I would rate them 4 out of 5.

Trend Micro Email Security has a feature for secure protection of OneDrive, Google Drive, and CloudApp security. With Barracuda, these features are not available for protection of OneDrive or Google Drive.

It's not easy, but it's not very difficult.

I would rate the setup for implementation 4 out of 5.

Everything is hosted on the Trend Micro Cloud. They provide an agent, and the agent installs the solution on the user's PC. There is no hardware required for implementation.

The cost is about $6,000 for 300 users for one year. Compared to Barracuda, it's not expensive.

I would rate this solution 7 out of 10.

From an email security standpoint, the best features are that it is very convenient to configure new rules onto it and it gives very good insight on what has entered my system and what the email security solution has taken action upon. It has future analytical insight on what kind of attacks it could come across which would have already penetrated your system that you should be aware of. If there is anything which has already propagated inside the system, we can look into the other email security solutions to get that validated and then it gets things under control.

There is a lot of room for improvement towards the phishing kind of email filtering, with the different hijacking attacks, and with the kind of password attacks which these phisher attackers do. The engine is intelligent enough to block any link which is coming in the email because it checks the quality of the reputation of the link. But it is written by a very intelligent person using a very localized domain so it lacks that functionality. There are other solutions available in the market, such as Proofpoint and Barracuda, that have slightly better intelligence around that, maybe they have more attack feeds coming in or maybe they are working a little harder on the resource side. Their response towards such emails is very granular whereas Trend Micro's is higher.

Maybe email security is not the goal for Trend Micro, because the other players like Proofpoint, Barracuda and Microsoft are working essentially on the email security. So they are very focused and since the products are completely driven towards email security they give a better posture and have better performance there. But from a threat prevention point of view and as the first wall of anti-virus defense, Trend Micro tends to be a superior product.

I have been using Trend Micro Email Security for two and a half to three years.

Stability-wise, we have not found any challenges so far.

I don't know if I can fully comment on that, because we have a limited base, a limited number of users, and maybe our organization is not the organization which should ideally comment on the stability. But the solution has been available all the time, there was no downtime in our service period and we are not facing any challenges regarding availability.

In India they provide very good support.

We have not faced any kind of challenges here. I'm not sure about other regions and their services there. For us, it has been a very good experience, because the vendor we work with has very good expertise in Trend Micro. The OEM itself is there and they are available most of the time, even 100% of the time. So it's good.

Whenever we had some issues with our email services, they were all available.

The initial setup was very straightforward. I think it took us 15 days.

It was very, very quick because we were on the cloud setup. It was just a few steps so that our emails go there, get filtered and then come back to us. Then a few fine tunings so that we don't block legitimate emails.

I think the email security domain is a very mature domain now. If you look at Gartner, for example, they have stopped publishing their quadrants for email security because they have declared that it's a very mature market and players which are in email security already know that they are very deep into the services.

On a scale of one to ten, I would give Trend Micro Email Security a seven.

Some of their features should focus more on preventing the emails which are malicious in nature from entering into the user mailbox and they should have a feature to completely remove it from the entire email system. For example Microsoft has an option where if there is a malicious email you can just identify it and with one click you can delete every email in the system in the organization for whoever has received it. Similarly, there must be some kind of awareness mechanism for the user, even for whoever is not receiving it. They should be able to send out some kind of email or some kind of awareness to the user not to respond to any malicious services. In my experience throughout my career, making your users aware of email threats helps to get control of the threat by almost 70%.

If you receive 10 emails out of which four to five would be spams, one or two may be malicious. If you are aware of it you will not respond to it. But in the initial stages, you might have clicked on the link or responded to their request. But eventually, when you learn about these malicious things, you automatically hesitate responding to them, or maybe you just don't read them. Those kinds of responsive behavior comes with time. If you teach your people they will not respond and your email security solution will look better because people will not get into the wrong traps.

For small to medium sized business, Trend Micro Email Security fits very well because cost-wise it is effective and because their technical resources are widely available in India, the Asia Pacific region, and in Europe. However, when we look at it from an enterprise user perspective, where the number of users can be huge, we take more of a risk opting for a less expert solution. In terms of email security, I would not rate Trend Micro as an expert solution. There are others available which are doing this better than Trend Micro. Once Trend Micro is at their scale, at that point only would I recommend Trend Micro. But for the small and medium industries, I would recommend it because they have limited budgets and they work in a different sector of the market.

But for the enterprise customers, I think they should look at some better solutions which are dedicated for email security. Email is the most critical part of the organization, so you should always choose the expert.

The email and the signature-based protection is the most valuable feature. 

The enterprise security feature needs improvement. 

I have been using Trend Micro Email Security for five years. 

It is a stable solution. 

It is a scalable solution.

The technical support team is good. 

Positive

I have worked with Sophos, Fortinet and Kaspersky. The solution choosing depends a lot on the customers. Also since we want to carry everything together so Trend Micro was a good option for us.

It's a VPN solution. Trend Micro is reasonably priced. 

It is a good solution for the security and protection channel. I rate the overall solution an eight out of ten. 

We are using the product for email security and email protection.

I like the solution’s dashboard. We can manage the configuration and everything else from the dashboard.

The product must provide better customization features.

I have been using the solution for one year. I am using the latest version of the solution.

I rate the tool’s stability an eight out of ten.

We have more than a hundred customers.

The technical support is good.

We are also working with FortiGate, Check Point, and Palo Alto.

The initial setup is not difficult. The solution is deployed on the cloud. The product can be deployed in a couple of minutes.

We need some agent to install the solution in the endpoint security. In security, we must open services on the firewall and communicate with the local exchange. Then, we need to whitelist a couple of URLs and IP addresses. We also provide support maintenance to our customers. We have a dedicated team of five people for cyber security and six people in the firewall and network team. Nine of these people are engineers.

The tool must improve its pricing.

I have a background in network and firewall security. We provide devices according to our customers’ needs. There are multiple system integration companies available in Bahrain. I would recommend the solution to others. Overall, I rate the solution a seven out of ten.

We primarily use the solution to protect against phishing attempts and for ant-spam. 

The protection against phishing is great.

It is mostly stable.

The product can scale.

Technical support is helpful.

Sometimes malicious email gets past the email gateway. This needs to be improved. 

It would be nice if they offered an extra layer of security. They could, for example, have multi-factor authentication or encryption. 

Pricing is high.

I've been using the solution for a half year. 

The solution is stable and reliable. The only issue is when emails get through the gateway. However, for the most part, it is reliable. 

I'd rate the general stability eight out of ten. 

The solution is scalable and easy to expand. 

More than 100 people are using the solution right now. 

We have contacted technical support. They are good. They are helpful and responsive. 

I did not previously use a different solution.

The initial setup was a bit complex as it was the first time I attempted to use the tool.

I'm not sure how long the deployment took. The implementation was mostly completed when I joined the company. 

This is a POC. We're still in the middle of the assessment. We're not sure f we will continue with this solution or try something new. 

The maintenance is pretty minimal at this time. 

The solution is a bit expensive. I'm not sure what the licensing terms for the product are. 

We've looked into other options; however, we haven't started using anything else. 

We're a customer and end-user. 

I've been using the latest version of the solution. 

I'd rate the solution eight out of ten. It's pretty good email security overall.

We primarily use the solution for email security. We use it to stop malicious threats, such as phishing emails, spam, et cetera. We help our organization protect its users and email from suspicious IPs. We can block things like suspicious emails and certain IPs. Even if one email is compromised, we can stop anything from spreading. 

The spam protection has been great. 

It helps us from attacks.

We can block certain domains.

It does a good job of ensuring users are not compromised via email.

If anyone is sending company data, we are able to monitor that. 

When a Microsoft mailbox is down, we can still get the email content. 

The product is stable and reliable. 

It can scale well. 

We have had to deal with some spam. They need to adjust the spam filtering and make it stronger. 

It would be ideal if they had even better protection on offer to keep users even safer. 

I've been using the solution for one year and five months. 

It's a stable solution. It's reliable. There are no bugs or glitches. It doesn't crash or freeze. It's easy to manage and understand everything. 

It's a scalable product. It's easy to expand the license at any time. 

We have seven customers using the solution at this time. 

Technical support is very quick. They are helpful and responsive. We're happy about this, as email can be very sensitive and we appreciate they act fast. They have a support number you can call if you run into issues. 

The initial setup of the solution is straightforward. There are two types of configurations: inbound and outbound. We can easily deploy both and manage everything once it is set up. 

It might take about 30 minutes to implement the solution, depending on the requirements and if any settings need to be adjusted. The configurations might take about ten minutes. 

The solution has an annual license that users must pay. 

I'd recommend the product to others. 

I'd rate the solution nine out of ten. It's a good product. 

We use the solution for gateway security protection for inbound and outbound emails from the organization.

The most valuable features of this solution are the antivirus, antispam, and integration with cloud services. This is a multifunctional solution.

The solutions manufacturer tries to upgrade the customer to move from on-premises to the cloud. They plan to replace virtual appliances with hardware appliances. I think that this is not a good idea. A virtual appliance is more flexible in implementation and usage, and they think that it is not a good idea to leave the development as is.

It is a very powerful and stable solution and is one of the leaders in the market.

The solution is scalable.

The technical support is good.

The initial setup was straightforward. This is a virtual appliance, it takes a short time to deploy the solution. However, it is not difficult if you understand the technology. You must have good knowledge of the email security area to set up the product correctly. There are many features in this solution and a high risk of having mistakes with the configuration.

I rate Trend Micro Email Security a ten out of ten.