Trend Micro Email Security Reviews

We use Email Security to protect our email accounts. We have about 20,000 users. 

Trend Micro has inter-domain security features that solutions from other vendors like Forcepoint lack. 

I have used Email Security for six years.  

We haven't seen any issues from Trend Micro, and we've also been fine-tuning the performance. 

I rate Trend Micro Email Security nine out of 10 for scalability. 

I rate Trend Micro support four out of 10. The support in our region isn't very good. They do not respond quickly when we open up a case. 

Neutral

Implementing Trend Micro is straightforward. We have a hybrid deployment. The cloud-based version is plug-and-play. The on-prem component is a bit more difficult, but it's manageable. 

Trend Micro is considerably more expensive than other solutions.

I rate Trend Micro Email Security eight out of 10. 

We are using Trend Micro Email Security for overall email security from threats, such as anti-phishing, anti-spam, and fraud prevention.

Our organization's protection has been improved thanks to Trend Micro Email Security. Their focus has now expanded to include not only stopping phishing and malware but also enhancing their response to fraud and targeted attacks. They have deepened their expertise in infiltration and provide enterprise-level security, with a centralized posture for added convenience. Additionally, Trend Micro Email Security offers file storage and endpoint security.

The most valuable feature of Trend Micro Email Security is effective phishing prevention.

The patch management could improve in Trend Micro Email Security.

I have been using Trend Micro Email Security for approximately one year.

The performance of Trend Micro Email Security is good compared to other solutions.

I rate the stability of Trend Micro Email Security a ten out of ten.

The solution is able to scale. It is flexible.

We have a large team using the solution, approximately 100.

I rate the scalability of Trend Micro Email Security a ten out of ten.

The support could improve the ground-level support. There are some delays in the support requiring the customers to have partners for assistance.

I rate the support from Trend Micro Email Security an eight out of ten.

Positive

I have used Check Point Email Security and it was good. We were able to apply the agents needed easily.

Comparing Check Point Email Security and Trend Micro Email Security, Trend Micro is a more well know company and endpoint security. Check Point is new to email security. Trend Micro Email Security has more phishing and malicious detection prevention capabilities than Check Point Email Security.

The initial setup of Trend Micro Email Security is simple.

The solution was deployed in-house.

The price of Trend Micro Email Security is more than Sophos' similar solution.

I rate the price of Trend Micro Email Security an eight out of ten.

I would recommend others try Trend Micro Email Security, as without doing a POC, you may not be able to access certain features, despite a lot of existing material being available online. However, experiencing something practically can make a significant difference in understanding and using Trend Micro, as it can alter the user's mindset.

I rate Trend Micro Email Security a ten out of ten.

Deploying and integrating it is very simple, and even users with minimal experience with the software can easily manage it. They can start using and getting familiar with the tool within a week, allowing them to train and become comfortable with it.

Customers have specific needs regarding the use cases of Trend Micro Email Security. They require a solution to manage email onboarding and offboarding, allowing them to filter out spam and other unwanted content from their Outlook mailbox. They need a solution that can integrate with on-premises solutions to manage security and policies to block bad IPs, domains, and files. The solution should also be able to analyze files and scan them from outside sources. These features are essential to meet the needs of the clients.

In our company, we require IT engineers who can execute integration procedures. For this, they need a clear guide. I had an issue when I worked on another project involving FortiWeb and web gateway, where web gateway also works with Trend Micro Email Security. In our company, we found out that the solution wasn't well-tested by Trend Micro, resulting in a performance and bandwidth problem. Sometimes, we discovered that support from the solution's end was occupied with cloud-related activities on a specific day. However, some customers require a gateway in their country due to cybersecurity regulations that force companies to comply with specific regulations. Therefore, for the cloud solution, they need to choose a location near their country or in their country if possible. If a data center is located in another country that has political conflicts, it can create issues for engineers and top management. In my experience, they didn't test the solution for performance and lacked simple guides to assist engineers without the need for a support ticket, especially for longer projects.

My company is an IT enterprise. So, we work with the final customer. We provide our customers with services like integration and providing solutions, like antivirus, EDR, privacy management, and so on.

I have been using Trend Micro Email Security for three years. Also, I am using the solution's latest version.

The stability of the solution is good, but the web proxy and web gateway solutions are not stable. We had to perform some patching and configuration setup after a long time due to issues we encountered during the six-month integration process. It was problematic because Trend Micro did not test the solution thoroughly before making it available to the public. Stability-wise, I rate the solution an eight out of ten.

Certain skills are required, such as understanding email workflow from the exchange server to the client's laptop and to the firewall and image gateway. Troubleshooting skills are also necessary in case of deployment issues. Additionally, since the image gateway is cloud-based, knowledge of cloud computing may be beneficial.

Most of our clients using the solution are medium-sized businesses.

The technical support for Trend Micro Email Security is okay. However, for other solutions, I believe they need to improve their support because even when I open a ticket, the response is slow, and sometimes we have to work with the development team and wait for troubleshooting, which takes a lot of time. It depends on the support engineer who handles the tickets. I rate the technical support a six out of ten.

Neutral

Previously, I worked with Fortinet FortiWeb and FortiGate. The managers in charge of selecting partners decided to work with the partner we have for FortiGate, which we use for firewalls. However, for other needs, we work with different partners, like Sophos or others.

The solution's initial setup process was easy since it was deployed on the cloud. However, the guide for the initial setup didn't provide us with a proper explanation. The issue we face with Trend Micro is that they do not provide us with the necessary information on how to integrate their solution into our system. Their guide only provides a general overview, and we must contact them whenever we encounter a problem. It is up to us to search and find the best architecture for implementing and deploying the solution, determine where it should be deployed, and what level of access we need to grant it in the firewall. This kind of specific information is crucial for system and security engineers in order to meet the requirements for successful implementation.

The deployment process can be carried out in two weeks. Four people are needed for the deployment process, including an engineer to manage the solution, an engineer to manage the exchange with the editor, and an engineer to integrate the solution.

For maintenance and support, we have a contract with Trend Micro that provides us with support, and we pass on this support to our customers. As we are not the end customer but a partner providing IT services to enterprises, it is important that we have the support of Trend Micro to ensure that we can meet the needs of our customers effectively.

Price-wise, it is a cheap solution. I rate the solution's pricing a one on a scale of one to ten, where ten is expensive. Annual payments are made for the licensing.

Before selecting a solution, it's important to work on the email policy. This is because a problematic policy can result in email blocking, which can negatively impact email communication. If there are some trusted partners or domains, they should be added to the whitelist so that the policy does not affect their emails. However, it's crucial to ensure that important emails are not blocked, especially those crucial for top management or business purposes. Therefore, policy management is essential, and companies should make sure that their policies are well-optimized to avoid blocking important emails.

I rate the overall solution a nine out of ten.

The email and the signature-based protection is the most valuable feature. 

The enterprise security feature needs improvement. 

I have been using Trend Micro Email Security for five years. 

It is a stable solution. 

It is a scalable solution.

The technical support team is good. 

Positive

I have worked with Sophos, Fortinet and Kaspersky. The solution choosing depends a lot on the customers. Also since we want to carry everything together so Trend Micro was a good option for us.

It's a VPN solution. Trend Micro is reasonably priced. 

It is a good solution for the security and protection channel. I rate the overall solution an eight out of ten. 

We use the solution for email protection. 

Trend Micro Email Security is a robust solution with quick performance. It works autonomously without the need for an administrator. 

The tool's dashboard is old. 

I have been working with the product for more than 10 years. 

I rate the tool's stability a ten out of ten. 

My company has 50 users. I rate Trend Micro Email Security's scalability an eight out of ten. 

Trend Micro Email Security's deployment is straightforward. It can be done in a few hours. We have three resources to help with the maintenance. 

I rate the product a nine out of ten. 

Trend Micro Email Security’s most valuable feature is spam filtering.

There needs to be more documentation for the product.

We have been using Trend Micro Email Security for about two years.

I rate its stability a seven out of ten.

It is a scalable product.

Trend Micro Email Security’s technical support team is good.

Neutral

Trend Micro Email Security is easy to implement. We help our customers deploy it. It takes around two days to complete the process.

The product is easy to use. It is easy to integrate with other vendors as well.

I rate it an eight out of ten.

We primarily use the solution to protect against phishing attempts and for ant-spam. 

The protection against phishing is great.

It is mostly stable.

The product can scale.

Technical support is helpful.

Sometimes malicious email gets past the email gateway. This needs to be improved. 

It would be nice if they offered an extra layer of security. They could, for example, have multi-factor authentication or encryption. 

Pricing is high.

I've been using the solution for a half year. 

The solution is stable and reliable. The only issue is when emails get through the gateway. However, for the most part, it is reliable. 

I'd rate the general stability eight out of ten. 

The solution is scalable and easy to expand. 

More than 100 people are using the solution right now. 

We have contacted technical support. They are good. They are helpful and responsive. 

I did not previously use a different solution.

The initial setup was a bit complex as it was the first time I attempted to use the tool.

I'm not sure how long the deployment took. The implementation was mostly completed when I joined the company. 

This is a POC. We're still in the middle of the assessment. We're not sure f we will continue with this solution or try something new. 

The maintenance is pretty minimal at this time. 

The solution is a bit expensive. I'm not sure what the licensing terms for the product are. 

We've looked into other options; however, we haven't started using anything else. 

We're a customer and end-user. 

I've been using the latest version of the solution. 

I'd rate the solution eight out of ten. It's pretty good email security overall.

The tool provides a strong defense against attacks. It is also easy to use. Trend Micro Email Security's integration capabilities are great. 

The solution's configuration policy should be easier. 

I rate the tool's stability a ten out of ten. 

I rate Trend Micro Email Security's scalability as seven out of ten. My company has 1000 users. 

The solution is worth its money. 

I rate the overall product a seven out of ten.