Director of Client Support at a healthcare company with 51-200 employees
Sep 1, 2016
If your core team of support and content managers adopts this platform and works within its structure, they'll benefit from a clean, easy-to-handle interface that grows quickly and makes their lives much easier!
Director of Client Support at a healthcare company with 51-200 employees
Sep 1, 2016
We were told by UserVoice that there was not a way to control who could see what content on a KB at the article level, and so parts of the information available on the KB (for example, the article about logging in and password setup) was not applicable to a large section of our clients (who had a custom login screen), and therefore caused lots of confusion.
Customer Care Associate at a marketing services firm with 51-200 employees
May 5, 2016
Right now, I can only respond to customers. I really want the ability to compose and send a message to individual customers prior to them contacting us.
