UserVoice Reviews

Name: UserVoice
Brand: UserVoice
Rating: 4.3 (5 reviews)

Vendor: UserVoice

4.3 out of 5

5 reviews
100% willing to recommend

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What is UserVoice?

UserVoice offers an effective platform for collecting and integrating user feedback into business processes to enhance product development and customer satisfaction.

Get the UserVoice Buyer's Guide and find out what your peers are saying about UserVoice, Qualtrics XM Platform, Sprinklr and more!

UserVoice is the #6 ranked solution in top Customer Feedback Management solutions. PeerSpot users give UserVoice an average rating of 8.6 out of 10. UserVoice is most commonly compared to Qualtrics XM Platform: UserVoice vs Qualtrics XM Platform.

Buyer's Guide

Qualtrics XM Platform vs. UserVoice

April 2026

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Helped 893,221 peers since 2012

Featured UserVoice reviews

it_user494850

Director of Client Support at a healthcare company with 51-200 employees

I would like to see more flexibility in UserVoice when it comes to content sharing / privacy. We have clients with custom builds, and I would like to have an easy way to host all of their custom content in the same KB and maintain those articles that are only visible to those clients. When I was with ReadyPoint, we had public content (applicable to every client) and private content (applicable only to one client's customizations, etc.). We were told by UserVoice that there was not a way to control who could see what content on a KB at the article level, and so parts of the information available on the KB (for example, the article about logging in and password setup) was not applicable to a large section of our clients (who had a custom login screen), and therefore caused lots of confusion.

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it_user456540

Customer Care Associate at a marketing services firm with 51-200 employees

When we have periods of high traffic, sometimes we receive a lot of inquiries asking for help regarding the same topic. That is why I love the ability to create a "canned response" and customize it based on specifics the customer may have mentioned. It saves tons of time I can respond to…

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it_user245436

Digital Marketing Apprentice at a tech services company with 51-200 employees

Ticket insights The knowledge base It has helped us to improve our response time to users, thus giving them a better experience from support. The idea forum is lacking in features, it doesn’t allow you to attached files when commenting on an idea. I've used it for one year. No issues…

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UserVoice mindshare

As of May 2026, the mindshare of UserVoice in the Customer Feedback Management category stands at 4.1%, down from 8.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Customer Feedback Management Mindshare Distribution
Product	Mindshare (%)
UserVoice	4.1%
Qualtrics XM Platform	13.4%
Sprinklr	10.0%
Other	72.5%

Customer Feedback Management

Key learnings from peers

Last updated Mar 25, 2026

Valuable Features

"If your core team of support and content managers adopts this platform and works within its structure, they'll benefit from a clean, easy-to-handle interface that grows quickly and makes their lives much easier!"
"I can respond to customers extremely fast, which helps reinforce our company's image and culture as a friendly and responsive startup."
"It has helped us to improve our response time to users, thus giving them a better experience from support."

Room for Improvement

"We were told by UserVoice that there was not a way to control who could see what content on a KB at the article level, and so parts of the information available on the KB (for example, the article about logging in and password setup) was not applicable to a large section of our clients (who had a custom login screen), and therefore caused lots of confusion."
"Right now, I can only respond to customers. I really want the ability to compose and send a message to individual customers prior to them contacting us."
"The idea forum is lacking in features, it doesn’t allow you to attached files when commenting on an idea."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our UserVoice Buyer's Guide for additional reliable information.

Compare UserVoice with alternative products

Learn more about UserVoice

Many organizations utilize UserVoice to manage customer feedback and improve decision-making. Its ability to consolidate user input allows businesses to prioritize features and updates. UserVoice transforms user suggestions into actionable insights that drive product innovation. Its scalable nature and integration capabilities make it suitable for teams of all sizes, supporting a customer-centric approach to product improvement.

What features make UserVoice valuable?

Feedback Management: Centralizes feedback collection to streamline user suggestions.
Prioritization: Allows businesses to prioritize features based on user demand.
Integration: Compatible with other systems to enhance workflow and data analysis.
Customizable Dashboards: Provides tailored insights through user-specific dashboards.

What benefits should users consider?

Enhanced Decision-Making: Data-driven insights improve strategic planning.
Increased Customer Satisfaction: Aligns product development with user needs.
ROI Improvements: Efficient feedback handling leads to resource savings.
Scalable Solutions: Grows with your company to meet evolving requirements.

UserVoice is implemented in sectors like tech, retail, and customer service, where businesses seek to harness user insights effectively. Companies in these industries use UserVoice to capture feedback seamlessly, drive product roadmaps, and foster a user-focused development cycle. Its flexibility and power make it a choice solution for enterprises prioritizing customer engagement.

UserVoice customers

PicCollage, FullContact, Bing Ads, zynga, Microsoft, Zillow, hootsuite, Sephora

Product Categories

Customer Feedback Management

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UserVoice Reviews Summary
Author info	Rating	Review Summary
Director of Client Support at a healthcare company with 51-200 employees	4.0	I found UserVoice's ticketing and knowledge base invaluable for client self-help and documentation. It's a great value, but I wish it offered more granular content privacy controls for clients with custom builds, as current limitations cause confusion.
Customer Care Associate at a marketing services firm with 51-200 employees	3.5	I find this solution intuitive and quick, especially with canned responses saving time. It helps me respond fast. However, I really need the ability to proactively message customers; that feature is currently absent and a pain for me.
Digital Marketing Apprentice at a tech services company with 51-200 employees	4.5	I found it improved our response times with ticket insights and a knowledge base. Setup was initially complex, but it’s stable, though the idea forum needs attachment features. Customer support is decent.
Director at a leisure / travel company with 51-200 employees	5.0	No summary available
Product Manager at a tech services company with 51-200 employees		No summary available