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VMware Carbon Black Cloud Logo

VMware Carbon Black Cloud pros and cons

Vendor: Broadcom
4.1 out of 5
Badge Leader

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

VMware Carbon Black Cloud efficiently isolates endpoints remotely and performs forensic analysis without extra scripts.
Incident response features provide enhanced logging and data analysis for quick identification and resolution of security issues.
Context and scope understanding during incident response allows for rapid containment to minimize impact.
Carbon Black ensures ransomware is stopped before spreading, enhancing security posture.
Lightweight design and real-time protection offer minimal impact on end-users while securing PCs worldwide.

CONS

VMware Carbon Black Cloud's threat intelligence feed could use some fine-tuning, including difficulty in integrating FS-ISAC threat indicators into alliance feeds.
Adding custom watchlists is complicated, and the software should embrace YARA for rule creation.
Setup is complex and poorly documented, often necessitating Professional Services for troubleshooting during upgrades, especially with certificates and web services on a Linux platform.
There are concerns about deployment compatibility, specifically that VMware Carbon Black Cloud's latest version wasn't compatible with the latest Red Hat version, posing updates challenges.
Technical support, particularly in regions like the Middle East, is lacking, requiring more effective and timely assistance.
 

VMware Carbon Black Cloud Pros review quotes

reviewer2771742 - PeerSpot reviewer
Sec consultant at a tech services company with 5,001-10,000 employees
Oct 29, 2025
I would usually recommend this product for big companies, because it's not cheap, so only big companies would I expect to pay for that.
Tom Kar - PeerSpot reviewer
Senior Security Specialist at Sopra
Sep 5, 2023
VMware Carbon Black Cloud is a user-friendly solution that can isolate machines from the rest of the network.
GS
Information Technology System Administrator at General Assembly Space, Inc.
Jun 8, 2023
It is nice when you're in a situation where you think someone's device is compromised and that there's some malware getting into your fleet.
Learn what your peers think about VMware Carbon Black Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
896,034 professionals have used our research since 2012.
PB
Vice President (Head Information Security & Compliance) at INFINX SERVICES PVT LTD
Nov 28, 2023
Threat hunting is the most valuable feature of VMware Carbon Black Cloud.
reviewer2310093 - PeerSpot reviewer
IT Architect at a healthcare company with 1,001-5,000 employees
Nov 15, 2023
The most valuable features are its lightweight design, ensuring minimal impact on end-users, and its real-time protection.
Matthew Weisler - PeerSpot reviewer
Sole Proprietor at Core-Infosec
Feb 16, 2023
The solution does very well as a baseline EDR and provides good process-level management.
Nhut Vu - PeerSpot reviewer
Presales Project Manager at FPT
Jan 18, 2022
Setting up and managing the setup for this solution is okay. It is stable, scalable, and it runs just fine. No issues with technical support.
reviewer1166325 - PeerSpot reviewer
Sales Engineer at a computer software company with 201-500 employees
Oct 12, 2021
Probably the most valuable feature of CB Response is its ability to isolate a host and take it off the network, so it's not spreading anything. We have two security operations centers around the globe. When an SOC analyst sees something on an endpoint, they can use Carbon Black Response to isolate that host from the customer's environment and prevent any kind of lateral spread.
reviewer1259415 - PeerSpot reviewer
Senior Manager at a financial services firm with 1,001-5,000 employees
Feb 13, 2020
The detection response and quarantining are very good features.
MA
Senior Software Developer Engineer at Diyar United Company
Aug 7, 2019
The most valuable feature is its ability to seek out abnormal activity and to create alerts.
 

VMware Carbon Black Cloud Cons review quotes

reviewer2771742 - PeerSpot reviewer
Sec consultant at a tech services company with 5,001-10,000 employees
Oct 29, 2025
I recall we couldn't upgrade because the sensor was not compatible, and the latest VMware Carbon Black Cloud version was not compatible with the latest Red Hat version, so we couldn't actually update since it's a security tool, and it does not allow us to update.
Tom Kar - PeerSpot reviewer
Senior Security Specialist at Sopra
Sep 5, 2023
Additionally, it is complex to use, and the pricing should be improved.
GS
Information Technology System Administrator at General Assembly Space, Inc.
Jun 8, 2023
The support team of Carbon Black CB Response needs improvement. At present, they need a lot of information. Then they give you an answer that they already gave you. You tell them it didn't work, and then they take a long time.
Learn what your peers think about VMware Carbon Black Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
896,034 professionals have used our research since 2012.
PB
Vice President (Head Information Security & Compliance) at INFINX SERVICES PVT LTD
Nov 28, 2023
Technical support for the solution should be improved because there is a scarcity of support teams in the Middle East.
reviewer2310093 - PeerSpot reviewer
IT Architect at a healthcare company with 1,001-5,000 employees
Nov 15, 2023
One area for improvement is the maturity of its vulnerability features.
Matthew Weisler - PeerSpot reviewer
Sole Proprietor at Core-Infosec
Feb 16, 2023
The solution can only handle about 500 bans or blocks.
Nhut Vu - PeerSpot reviewer
Presales Project Manager at FPT
Jan 18, 2022
Training and education for both partner and customer, including product marketing need to be improved.
reviewer1166325 - PeerSpot reviewer
Sales Engineer at a computer software company with 201-500 employees
Oct 12, 2021
There have been some performance issues when deploying on Windows Server, but I believe Carbon Black is working on that.
reviewer1259415 - PeerSpot reviewer
Senior Manager at a financial services firm with 1,001-5,000 employees
Feb 13, 2020
The product detects too many false positives initially and it could integrate better with other security solutions.
MA
Senior Software Developer Engineer at Diyar United Company
Aug 7, 2019
It's not highly available, so you have to have a core server. If the primary server goes down, you need a new one. It's not available at the same time, however. It's not automatically swapped from one server to another.