We use the solution for DR.
Senior advisor at a government with 501-1,000 employees
A user-friendly hybrid solution for DR
What is our primary use case?
What is most valuable?
We use the LDM component within our government. Additionally, SRM, a leading VMware product, is user-friendly and supports all our requirements.
What needs improvement?
There could be an integration between VMware SRM and Nutanix products, which can benefit many users.
For how long have I used the solution?
I have been using VMware SRM since last year.
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What do I think about the stability of the solution?
There is a minimum downtime.
I rate the solution’s stability a ten out of ten.
What do I think about the scalability of the solution?
The solution’s scalability is good.
2000 users are using this solution.
I rate the solution’s scalability a ten out of ten.
How are customer service and support?
Whenever we have an issue or need help, we raise it directly to VMware.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is simple.
What's my experience with pricing, setup cost, and licensing?
I rate the product’s pricing a five out of ten, where one is cheap, and ten is expensive.
What other advice do I have?
We have a cloud environment that requires disaster recovery capabilities. We utilize HZX to extend layer two connectivity and leverage Site Recovery Manager (SRM) for replication.
I recommend the solution to other users.
Overall, I rate the solution a ten out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Customer Success Engineer at a tech consulting company with 11-50 employees
An easy-to-deploy solution for synchronous replication and asynchronous replication
Pros and Cons
- "It is a very stable solution...I was involved in VMware SRM's deployment phase two years ago, and it was an easy process."
- "The technical support is not quick enough to respond when a user tries to contact them."
What is our primary use case?
In my company, we use VMware SRM for synchronous replication.
What is most valuable?
The most valuable feature of the solution is that vMotion is possible in VMware SRM, making it a great tool, especially when doing a DR drill. Synchronous replication and asynchronous replication are also some of the good features of the solution.
What needs improvement?
The weakness in VMware SRM is visible when, in our company, we try to do some cross-platform programming. For cross-platform programming, we might need some external tools, like Veeam or Commvault, for cross-hypervisor replication. It is not so easy to integrate it with other solutions. The aforementioned details can be considered for improvement of the solution.
The technical support is not quick enough to respond when a user tries to contact them. For improvement, the support should respond quickly to a user.
Cross-hypervisor restoration support or multi-platform support would be some of the best traditional features I would like to see in VMware SRM's future releases.
For how long have I used the solution?
I have been using VMware SRM for two to three years. My organization functions as a cloud service provider. My company uses the product as well as recommends the product to the company's customers.
What do I think about the stability of the solution?
It is a very stable solution.
What do I think about the scalability of the solution?
We haven't found any issues with VMware SRM's scalability.
In my company, most of the machines have been replicated through VMware SRM, which consists of very few and not many in numbers. We also use Veeam as a backup for external storage, making VMware SRM a handy tool for our company.
One or two administrators are enough to handle the solution.
Speaking about the product's future usage, our company doesn't have much of a requirement for VMware SRM because we majorly need it only for testing purposes. For our company, VMware SRM is not an important tool. Our company recommends VMware SRM to our customers since VMware has been putting out all these features, making its product better.
How are customer service and support?
The solution's technical support is not bad since they are responsive. My company successfully resolved most issues we faced while working with the product. My company had raised only one or two issues with VMware, and they had successfully resolved our issues.
I rate the technical support a seven to eight out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
In our company, we use Nutanix Leap, which is similar to VMware SRM.
VMware SRM is available to users as a separate package from VMware, while Leap comes with Nutanix allowing users to use it anytime. In terms of utility, Nutanix Leap and VMware SRM are the same.
How was the initial setup?
I was involved in VMware SRM's deployment phase two years ago, and it was an easy process.
The solution is deployed on-premises.
The setup phase of VMware SRM can be done within a day, and then the planning and all policies that need to be set up would take four to five days or even a week.
What's my experience with pricing, setup cost, and licensing?
VMware SRM is expensive when compared to Veeam and makes Veeam look cheaper. For support, some additional payments need to be made over the licensing costs of the solution. Even with Veeam, additional payments must be made over the licensing costs.
What other advice do I have?
VMware SRM is a handy solution since it does what it is told to do by its user while staying stable.
I rate the overall product an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Presales at a computer software company with 501-1,000 employees
Reasonably priced solution with good automation
Pros and Cons
- "SRM's best feature is automation."
- "An improvement for SRM would be better interface compatibility with other products."
What is most valuable?
SRM's best feature is automation.
What needs improvement?
An improvement for SRM would be better interface compatibility with other products.
For how long have I used the solution?
I've been using VMware SRM for ten years.
What do I think about the stability of the solution?
I've never faced any issues with SRM's stability.
What's my experience with pricing, setup cost, and licensing?
SRM is reasonably priced for the functionality it provides.
What other advice do I have?
I'd rate SRM as eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Sr . IT Infrastructure Manager at a computer software company with 201-500 employees
Reliable, easy to use, and scales well
Pros and Cons
- "VMware is one of the best products in the industry when it comes to virtualization."
- "Technical support needs improvement, they are not very responsive."
What is most valuable?
It's user-friendly, for those who have learned and experienced the technology.
VMware is one of the best products in the industry when it comes to virtualization.
What needs improvement?
Technical support needs improvement, they are not very responsive.
You should be technically skilled enough so that you don't have to rely on its support. It's not easy when you don't get the support that you would expect to receive from VMware.
For how long have I used the solution?
I have been working with this solution for more than five years.
What do I think about the stability of the solution?
VMware SRM is a stable solution. It's very reliable.
What do I think about the scalability of the solution?
VMware SRM is a scalable solution.
How are customer service and support?
We have always had trouble reaching out to support and connecting with their support engineers.
I would rate the technical support a three out of five.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
In terms of VMware, we use a variety of solutions, such as VMware vSAN, VxRail, Center, and SRM.
What other advice do I have?
I would rate VMware SRM an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Founder at a comms service provider with 11-50 employees
Quick to deploy, stable, and works without issues
Pros and Cons
- "If you want to do failover, it works without any problem."
- "Sometimes it can cause a bit of downtime during switchovers."
What is our primary use case?
SRM is implemented as part of VMware.
We use it for failover between geographical locations from one location to another location. Sometimes for maintenance purposes, we can failover services to another location so that we can maintain the technology at another location.
What is most valuable?
The solution works well. If you want to do failover, it works without any problem.
The product is stable.
The deployment process is fast.
What needs improvement?
The challenge it has is with the speed of failing over. Sometimes it can cause a bit of downtime during switchovers. Sometimes you realize that when you are failing over you can have downtime due to the fact that you're stepping down on one side and powering up on another side.
For how long have I used the solution?
We've used the solution since 2012. It's been almost ten years.
What do I think about the stability of the solution?
The stability is great. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The scalability is just a function. Whether you can scale or not depends on your resources. It depends on your bandwidth. The scalability will depend on the infrastructure it is using.
We have three people who work with the solution directly.
How was the initial setup?
The deployment doesn't take long. It also takes just a couple of hours as long as you have prepared and long as you have a design.
For the implementation process, we needed three people, however, for implementation, we need a trained engineer. Just one engineer is fine.
What about the implementation team?
If you have trained people who are certified, you can do it yourself. The most important thing is to make sure that it is done by a trained engineer.
What's my experience with pricing, setup cost, and licensing?
We do have to pay a licensing fee in order to use the solution. We have an annual subscription.
What other advice do I have?
I don't remember the version of SRM that we're using now.
I'd recommend the solution to others.
I would rate it at an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
VMware Technician Manager at a tech services company with 51-200 employees
Effective disaster recover, stable, and scalable
Pros and Cons
- "VMware SRM is a very nice tool for disaster recovery for virtual environments."
- "The solution could improve by removing some of the limitations we have been facing. There could be better integrated."
What is our primary use case?
VMware SRM is used for disaster recovery automation.
What is most valuable?
VMware SRM is a very nice tool for disaster recovery for virtual environments.
What needs improvement?
The solution could improve by removing some of the limitations we have been facing. There could be better integrated.
For how long have I used the solution?
I have been using VMware SRM for approximately 10 years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
VMware SRM is scalable.
We have approximately 25 people using this solution in my company.
How are customer service and support?
The support could be improved, they are slow.
How was the initial setup?
The installation is of a moderate difficulty level. The time it takes to implement depends on what vendor you are integrating it with, such as HP. The typical duration of implementation including the configuration is approximately five days.
What about the implementation team?
We have one engineer for the maintenance and support of VMware SRM.
What's my experience with pricing, setup cost, and licensing?
There is an annual license to use this solution.
What other advice do I have?
I would recommend this solution to others.
I rate VMware SRM an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Consultant at a tech services company with 51-200 employees
UI is very user-friendly and it doesn't require a lot of resources; lacking in stability
Pros and Cons
- "The UI is very user-friendly and testing is easy."
- "Lacks stability and as a result requires continuous monitoring."
What is our primary use case?
Our primary use case of this solution is for testing.
What is most valuable?
The UI is very user-friendly and testing is easy, it doesn't require a lot of resources or a SAN team to enable testing, a single person can do it and get results.
What needs improvement?
Unfortunately, SRM is not stable and it therefore requires continuous monitoring. If there are any issues associated with the Center, SRM doesn't work well and as a result, it generates a lot of tickets and productivity drops.
For how long have I used the solution?
I've been using this solution for five years.
What do I think about the stability of the solution?
Although this solution is a good tool, it lacks stability. We have five users in our team.
What do I think about the scalability of the solution?
The overall advantage of VMware is its scalability. But when it comes to SRM, scalability is not really relevant. It's only relevant in terms of the DR solution because SRM is a component of VMware, which requires vCenter.
How are customer service and support?
The technical support is quite good.
How was the initial setup?
Setup of SRM required the architectural team. The SAN team plays a very important role here because there's not enough stability. The DR test can fail because of the associated orchestration issues with regard to the SAN.
Which other solutions did I evaluate?
I've never used Zerto, but from my training and my personal analysis, I think it's better than SRM.
What other advice do I have?
I rate this product six out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Unified Communications Consultant at a tech services company with 1,001-5,000 employees
Exceptional customer service, effective backup feature, and simple installation
Pros and Cons
- "The most valuable features are the backup and disaster recovery services."
- "VMware Cloud Disaster Recovery could improve by enhancing the network bandwidth from the storage."
What is our primary use case?
We use VMware Cloud Disaster Recovery as a disaster recovery service and backup as a service.
What is most valuable?
The most valuable features are the backup and disaster recovery services.
What needs improvement?
VMware Cloud Disaster Recovery could improve by enhancing the network bandwidth from the storage.
In a future release, I would like to see new functionality or current feature enhancements.
For how long have I used the solution?
I have been using VMware Cloud Disaster Recovery for a few years.
What do I think about the stability of the solution?
I have found VMware Cloud Disaster Recovery to be stable.
What do I think about the scalability of the solution?
The scalability of VMware Cloud Disaster Recovery is very good.
We have customers in the medium to large-scale enterprise companies.
How are customer service and support?
The technical support provided by VMware is one of the best I have used.
Which solution did I use previously and why did I switch?
I have used many similar solutions to VMware Cloud Disaster Recovery, such as Veeam and Citrix.
How was the initial setup?
The installation is normally simple for users to fully implement.
What's my experience with pricing, setup cost, and licensing?
The price of VMware Cloud Disaster Recovery should be lowered in order to compete better in the market.
What other advice do I have?
I rate VMware Cloud Disaster Recovery a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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