Our primary use is for our client. It's a system integrator frame. I have clients for whom we manage their data centers. Or, we do their integration and implementation. Basically, we use it to replicate their virtual machines, their user site, and their company site, and maybe to configure it and schedule their recovery. We use it for doing recovery tests from time to time, quarterly or yearly, for some of our clients. To test for a situation whereby a danger or a disaster could be affecting their data that is being replicated. This is good to do. Periodically, we run those tests and recover those virtual machines, and they try to work from their recovery sites to ascertain that everything is okay.
Infrastructure Administrator - Server, Storage & Virtualization at MicroAccess Ltd
Has the ability to schedule, write and configure the recovery and scheduled steps
Pros and Cons
- "Its capability to schedule, write and configure the recovery and scheduled steps, such that you don't have to come in and start manually trying to recover the entire machine. You just push a button to recover the VMware and everything is done."
- "What I think can be improved is the data replication aspect."
What is our primary use case?
What is most valuable?
What I like about VMware is its capability to schedule, write and configure the recovery and scheduled steps, such that you don't have to come in and start manually trying to recover the entire machine. You just push a button to recover the VMware and everything is done.
What needs improvement?
What I think can be improved is the data replication aspect. For example, I know of another repetition solution called RP for VM. I don't really know how to use it since I've never used it before, but I've read about it. I know its features and I've spoken to some IT practitioners who have experience with RP for VM, who work with Dell EMC, and they gave me the feeling that RP for VM is better than VMware replication technology. The argument is that RP for VM has the ability to get your application going even when there is a loss of connectivity. Whereas in VMware you have to have something like 50% connectivity for the configuration. So in that respect, RP for VM has that feature which makes it better than VMware solutions. I guess VMware should make sure they are on top of their virtualization and data replication solution, more than every other company.
Overall, I can't point to any other thing, apart from whatever feature makes some people think artificial DNE is better than the replication application and SRM. If they can just take care of that then I don't think there's anything else.
For how long have I used the solution?
I have been using VMware SRM for close to 6 years now.
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What do I think about the stability of the solution?
I would say that it's stable. I think everything depends on how you design and manage your environment. For example, when it comes to data replication on the disaster recovery side, part of the challenge that most of our clients have is the link between the production site and the APR site. Sometimes the link will be having challenges and data replication won't work for a few minutes, or something like that. But I don't really think it's an issue with the VMware solution. So, I don't really have challenges with it. If you properly take care of your environment the virtual machines will not have issues. In your scenario, maybe you didn't configure your cluster very well, or your GRS is not working properly, or some virtual machines are not giving results - then most likely you are going to have challenges.
What do I think about the scalability of the solution?
I have not scaled it before so I am not able to give feedback on that.
The environments we have deployed it on are enterprise environments, like the fashion wear industry, dotcom companies, and some other companies also.
How are customer service and support?
The only time we've contacted VMware support was in a case where we had some virtual machines mistakenly deleted and they needed someone who was very experienced in VMware virtualization, someone who understood working from the command line in the process. They needed to do some troubleshooting from the command line. I was very new to VMware virtualization solutions at that point, so I had to contact support. But anyway, that was a long time ago, about 4 -5 years back, and I have not been in contact with them at support.
How was the initial setup?
The initial setup is not that difficult. I would not say it's difficult because you just experience it when deploying some VMware solutions, especially a replication plan. The first time it's not always easy. But once you get the hang of it and get it right the first time, then you don't really have issues. Such as, do you need to go there and provide a key? I wouldn't say it's that difficult - it's not so straightforward but it's not that difficult. It's not complex for me.
I've done the deployment for different clients. So I would say the first time was not easy. But, for me to do it right now wouldn't take time.
What other advice do I have?
My advice to people considering this solution is that they should just go ahead and get it. I think that is the best virtualization solution out there. Some people say Nutanix is better. I think VMware is the best.
I would also advise making sure your virtual environment is well taken care of. I don't think there are any other challenges that you're going to have. It's necessary that when you see it side by side, to have an operations manager help you find problematic areas and possible issues you are going to encounter in the future.
On a scale of 1 - 10, I give it a 9.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

Application Architect at a manufacturing company with 1,001-5,000 employees
You can set up VMs quickly
Pros and Cons
- "Setting up VMs can be done quickly. It is easy to use."
- "The improvements should be as per customer requirements."
What is our primary use case?
We have three different VMs. During long business hours, we can shift from PR to DR. It has high availability.
What is most valuable?
Setting up VMs can be done quickly. It is easy to use.
What needs improvement?
The improvements should be as per customer requirements.
For how long have I used the solution?
I have experience with VMware Cloud Disaster Recovery.
What do I think about the stability of the solution?
The stability of the solution is a nine out of ten, as it is highly stable.
What do I think about the scalability of the solution?
Two hundred users are using the solution at present.
How was the initial setup?
I would rate the initial setup an eight out of ten.
What other advice do I have?
Overall, I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Customer Success Engineer at Digital Network Solution (DNS)
An easy-to-deploy solution for synchronous replication and asynchronous replication
Pros and Cons
- "It is a very stable solution...I was involved in VMware SRM's deployment phase two years ago, and it was an easy process."
- "The technical support is not quick enough to respond when a user tries to contact them."
What is our primary use case?
In my company, we use VMware SRM for synchronous replication.
What is most valuable?
The most valuable feature of the solution is that vMotion is possible in VMware SRM, making it a great tool, especially when doing a DR drill. Synchronous replication and asynchronous replication are also some of the good features of the solution.
What needs improvement?
The weakness in VMware SRM is visible when, in our company, we try to do some cross-platform programming. For cross-platform programming, we might need some external tools, like Veeam or Commvault, for cross-hypervisor replication. It is not so easy to integrate it with other solutions. The aforementioned details can be considered for improvement of the solution.
The technical support is not quick enough to respond when a user tries to contact them. For improvement, the support should respond quickly to a user.
Cross-hypervisor restoration support or multi-platform support would be some of the best traditional features I would like to see in VMware SRM's future releases.
For how long have I used the solution?
I have been using VMware SRM for two to three years. My organization functions as a cloud service provider. My company uses the product as well as recommends the product to the company's customers.
What do I think about the stability of the solution?
It is a very stable solution.
What do I think about the scalability of the solution?
We haven't found any issues with VMware SRM's scalability.
In my company, most of the machines have been replicated through VMware SRM, which consists of very few and not many in numbers. We also use Veeam as a backup for external storage, making VMware SRM a handy tool for our company.
One or two administrators are enough to handle the solution.
Speaking about the product's future usage, our company doesn't have much of a requirement for VMware SRM because we majorly need it only for testing purposes. For our company, VMware SRM is not an important tool. Our company recommends VMware SRM to our customers since VMware has been putting out all these features, making its product better.
How are customer service and support?
The solution's technical support is not bad since they are responsive. My company successfully resolved most issues we faced while working with the product. My company had raised only one or two issues with VMware, and they had successfully resolved our issues.
I rate the technical support a seven to eight out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
In our company, we use Nutanix Leap, which is similar to VMware SRM.
VMware SRM is available to users as a separate package from VMware, while Leap comes with Nutanix allowing users to use it anytime. In terms of utility, Nutanix Leap and VMware SRM are the same.
How was the initial setup?
I was involved in VMware SRM's deployment phase two years ago, and it was an easy process.
The solution is deployed on-premises.
The setup phase of VMware SRM can be done within a day, and then the planning and all policies that need to be set up would take four to five days or even a week.
What's my experience with pricing, setup cost, and licensing?
VMware SRM is expensive when compared to Veeam and makes Veeam look cheaper. For support, some additional payments need to be made over the licensing costs of the solution. Even with Veeam, additional payments must be made over the licensing costs.
What other advice do I have?
VMware SRM is a handy solution since it does what it is told to do by its user while staying stable.
I rate the overall product an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Presales at a computer software company with 501-1,000 employees
Reasonably priced solution with good automation
Pros and Cons
- "SRM's best feature is automation."
- "An improvement for SRM would be better interface compatibility with other products."
What is most valuable?
SRM's best feature is automation.
What needs improvement?
An improvement for SRM would be better interface compatibility with other products.
For how long have I used the solution?
I've been using VMware SRM for ten years.
What do I think about the stability of the solution?
I've never faced any issues with SRM's stability.
What's my experience with pricing, setup cost, and licensing?
SRM is reasonably priced for the functionality it provides.
What other advice do I have?
I'd rate SRM as eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Sr . IT Infrastructure Manager at a computer software company with 201-500 employees
Reliable, easy to use, and scales well
Pros and Cons
- "VMware is one of the best products in the industry when it comes to virtualization."
- "Technical support needs improvement, they are not very responsive."
What is most valuable?
It's user-friendly, for those who have learned and experienced the technology.
VMware is one of the best products in the industry when it comes to virtualization.
What needs improvement?
Technical support needs improvement, they are not very responsive.
You should be technically skilled enough so that you don't have to rely on its support. It's not easy when you don't get the support that you would expect to receive from VMware.
For how long have I used the solution?
I have been working with this solution for more than five years.
What do I think about the stability of the solution?
VMware SRM is a stable solution. It's very reliable.
What do I think about the scalability of the solution?
VMware SRM is a scalable solution.
How are customer service and support?
We have always had trouble reaching out to support and connecting with their support engineers.
I would rate the technical support a three out of five.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
In terms of VMware, we use a variety of solutions, such as VMware vSAN, VxRail, Center, and SRM.
What other advice do I have?
I would rate VMware SRM an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Founder at a comms service provider with 11-50 employees
Quick to deploy, stable, and works without issues
Pros and Cons
- "If you want to do failover, it works without any problem."
- "Sometimes it can cause a bit of downtime during switchovers."
What is our primary use case?
SRM is implemented as part of VMware.
We use it for failover between geographical locations from one location to another location. Sometimes for maintenance purposes, we can failover services to another location so that we can maintain the technology at another location.
What is most valuable?
The solution works well. If you want to do failover, it works without any problem.
The product is stable.
The deployment process is fast.
What needs improvement?
The challenge it has is with the speed of failing over. Sometimes it can cause a bit of downtime during switchovers. Sometimes you realize that when you are failing over you can have downtime due to the fact that you're stepping down on one side and powering up on another side.
For how long have I used the solution?
We've used the solution since 2012. It's been almost ten years.
What do I think about the stability of the solution?
The stability is great. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The scalability is just a function. Whether you can scale or not depends on your resources. It depends on your bandwidth. The scalability will depend on the infrastructure it is using.
We have three people who work with the solution directly.
How was the initial setup?
The deployment doesn't take long. It also takes just a couple of hours as long as you have prepared and long as you have a design.
For the implementation process, we needed three people, however, for implementation, we need a trained engineer. Just one engineer is fine.
What about the implementation team?
If you have trained people who are certified, you can do it yourself. The most important thing is to make sure that it is done by a trained engineer.
What's my experience with pricing, setup cost, and licensing?
We do have to pay a licensing fee in order to use the solution. We have an annual subscription.
What other advice do I have?
I don't remember the version of SRM that we're using now.
I'd recommend the solution to others.
I would rate it at an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
VMware Technician Manager at VAS
Effective disaster recover, stable, and scalable
Pros and Cons
- "VMware SRM is a very nice tool for disaster recovery for virtual environments."
- "The solution could improve by removing some of the limitations we have been facing. There could be better integrated."
What is our primary use case?
VMware SRM is used for disaster recovery automation.
What is most valuable?
VMware SRM is a very nice tool for disaster recovery for virtual environments.
What needs improvement?
The solution could improve by removing some of the limitations we have been facing. There could be better integrated.
For how long have I used the solution?
I have been using VMware SRM for approximately 10 years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
VMware SRM is scalable.
We have approximately 25 people using this solution in my company.
How are customer service and support?
The support could be improved, they are slow.
How was the initial setup?
The installation is of a moderate difficulty level. The time it takes to implement depends on what vendor you are integrating it with, such as HP. The typical duration of implementation including the configuration is approximately five days.
What about the implementation team?
We have one engineer for the maintenance and support of VMware SRM.
What's my experience with pricing, setup cost, and licensing?
There is an annual license to use this solution.
What other advice do I have?
I would recommend this solution to others.
I rate VMware SRM an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Consultant at Daniyals Inc
UI is very user-friendly and it doesn't require a lot of resources; lacking in stability
Pros and Cons
- "The UI is very user-friendly and testing is easy."
- "Lacks stability and as a result requires continuous monitoring."
What is our primary use case?
Our primary use case of this solution is for testing.
What is most valuable?
The UI is very user-friendly and testing is easy, it doesn't require a lot of resources or a SAN team to enable testing, a single person can do it and get results.
What needs improvement?
Unfortunately, SRM is not stable and it therefore requires continuous monitoring. If there are any issues associated with the Center, SRM doesn't work well and as a result, it generates a lot of tickets and productivity drops.
For how long have I used the solution?
I've been using this solution for five years.
What do I think about the stability of the solution?
Although this solution is a good tool, it lacks stability. We have five users in our team.
What do I think about the scalability of the solution?
The overall advantage of VMware is its scalability. But when it comes to SRM, scalability is not really relevant. It's only relevant in terms of the DR solution because SRM is a component of VMware, which requires vCenter.
How are customer service and support?
The technical support is quite good.
How was the initial setup?
Setup of SRM required the architectural team. The SAN team plays a very important role here because there's not enough stability. The DR test can fail because of the associated orchestration issues with regard to the SAN.
Which other solutions did I evaluate?
I've never used Zerto, but from my training and my personal analysis, I think it's better than SRM.
What other advice do I have?
I rate this product six out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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