In my company, we use VMware SRM for virtual machine replication.
Information Technology Specialist at ARC ONE (PVT) LTD
An expensive and complex product that offers scalability and stability to its users
Pros and Cons
- "It is a stable solution...The solution's technical support is excellent."
- "In general, the drawbacks of VMware SRM, where improvements can be made, stem from the fact that it is an expensive and complex product."
What is our primary use case?
What is most valuable?
The most valuable feature of VMware SRM is RTO, better described as recovery time. In most places, my company uses SRM along with backup software since SRM cannot be used as a backup product as it is just a replication tool.
What needs improvement?
VMware SRM is not a popular product anymore since all the other backup products can provide the same functions as SRM. With Veritas, Arcserve, or Commvault, you can take care of the replication part. VMware SRM is not a popular choice among users anymore since it is a highly costly product while also being complex to configure. When it comes to backup products, you can use RTO and RPO, so there is no need to have a separate solution like SRM. In general, the drawbacks of VMware SRM, where improvements can be made, stem from the fact that it is an expensive and complex product.
For how long have I used the solution?
I have been using VMware SRM for six to seven years. My company has a partnership with VMware.
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What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution.
At the moment, just one of our company's customers uses the solution since we have replaced the native backup software used in our company. We need to take care of the renewal of SRM since, right now, we only take care of the renewal of vSphere in our company.
How are customer service and support?
The solution's technical support is excellent.
How was the initial setup?
The solution's initial setup was easy, but if you try to integrate it with other storage solutions, then it gets complex and difficult.
The solution is deployed on an on-premises model.
What other advice do I have?
For first-time users, VMware SRM can be a very difficult tool to use, especially considering the product's configuration part. The configuration is very difficult.
With VMware SRM, you have to download the separate appliance and think about Windows to build a separate native appliance while also having knowledge about ESXi, making it a difficult process. When it comes to VMware SRM, the technical things are very difficult to start in the first place.
I rate the overall tool a five out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
Customer Success Engineer at Digital Network Solution (DNS)
An easy-to-deploy solution for synchronous replication and asynchronous replication
Pros and Cons
- "It is a very stable solution...I was involved in VMware SRM's deployment phase two years ago, and it was an easy process."
- "The technical support is not quick enough to respond when a user tries to contact them."
What is our primary use case?
In my company, we use VMware SRM for synchronous replication.
What is most valuable?
The most valuable feature of the solution is that vMotion is possible in VMware SRM, making it a great tool, especially when doing a DR drill. Synchronous replication and asynchronous replication are also some of the good features of the solution.
What needs improvement?
The weakness in VMware SRM is visible when, in our company, we try to do some cross-platform programming. For cross-platform programming, we might need some external tools, like Veeam or Commvault, for cross-hypervisor replication. It is not so easy to integrate it with other solutions. The aforementioned details can be considered for improvement of the solution.
The technical support is not quick enough to respond when a user tries to contact them. For improvement, the support should respond quickly to a user.
Cross-hypervisor restoration support or multi-platform support would be some of the best traditional features I would like to see in VMware SRM's future releases.
For how long have I used the solution?
I have been using VMware SRM for two to three years. My organization functions as a cloud service provider. My company uses the product as well as recommends the product to the company's customers.
What do I think about the stability of the solution?
It is a very stable solution.
What do I think about the scalability of the solution?
We haven't found any issues with VMware SRM's scalability.
In my company, most of the machines have been replicated through VMware SRM, which consists of very few and not many in numbers. We also use Veeam as a backup for external storage, making VMware SRM a handy tool for our company.
One or two administrators are enough to handle the solution.
Speaking about the product's future usage, our company doesn't have much of a requirement for VMware SRM because we majorly need it only for testing purposes. For our company, VMware SRM is not an important tool. Our company recommends VMware SRM to our customers since VMware has been putting out all these features, making its product better.
How are customer service and support?
The solution's technical support is not bad since they are responsive. My company successfully resolved most issues we faced while working with the product. My company had raised only one or two issues with VMware, and they had successfully resolved our issues.
I rate the technical support a seven to eight out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
In our company, we use Nutanix Leap, which is similar to VMware SRM.
VMware SRM is available to users as a separate package from VMware, while Leap comes with Nutanix allowing users to use it anytime. In terms of utility, Nutanix Leap and VMware SRM are the same.
How was the initial setup?
I was involved in VMware SRM's deployment phase two years ago, and it was an easy process.
The solution is deployed on-premises.
The setup phase of VMware SRM can be done within a day, and then the planning and all policies that need to be set up would take four to five days or even a week.
What's my experience with pricing, setup cost, and licensing?
VMware SRM is expensive when compared to Veeam and makes Veeam look cheaper. For support, some additional payments need to be made over the licensing costs of the solution. Even with Veeam, additional payments must be made over the licensing costs.
What other advice do I have?
VMware SRM is a handy solution since it does what it is told to do by its user while staying stable.
I rate the overall product an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Senior Information Technology Manager at a retailer with 5,001-10,000 employees
Good failover time and excellent support
Pros and Cons
- "Our systems fail over using SRM. So, we do a big bang DR, which is biannual, and we fail over our fairly massive Epic electronic health record (EHR) and our core applications. It takes us about 30 minutes to fail over using SRM, which is pretty good. In most hospitals that have Epic installed, Epic does the audit to make sure that we can fail over if something were to happen. Normally, sites will have a DR solution specific to the EHR, but right now, our pain point is the third-party tier-one clinical applications."
- "We've had configuration issues on occasion. We start to fail over, and then we have to call it off because the configuration is not right, or the data stores aren't configured correctly in the secondary data center. Oftentimes, it is just the experience level of the team, and we have to bring in the vendor to help and validate our configuration."
What is our primary use case?
We use SRM for our failover strategy. It is for disaster recovery on failover.
What is most valuable?
Our systems fail over using SRM. So, we do a big bang DR, which is biannual, and we fail over our fairly massive Epic electronic health record (EHR) and our core applications. It takes us about 30 minutes to fail over using SRM, which is pretty good. In most hospitals that have Epic installed, Epic does the audit to make sure that we can fail over if something were to happen. Normally, sites will have a DR solution specific to the EHR, but right now, our pain point is the third-party tier-one clinical applications.
What needs improvement?
We've had configuration issues on occasion. We start to fail over, and then we have to call it off because the configuration is not right, or the data stores aren't configured correctly in the secondary data center. Oftentimes, it is just the experience level of the team, and we have to bring in the vendor to help and validate our configuration.
For how long have I used the solution?
I have been using this solution for probably five years.
How are customer service and technical support?
Their support is excellent.
What other advice do I have?
I would rate it an eight out of 10. There is some complexity there, and that's where I would bring it down from a 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior BCDR Professional at a computer software company with 1,001-5,000 employees
Reliable, easy to implement, and has good support
Pros and Cons
- "It is easy to implement for my clients."
- "I would like to see this solution be more scalable."
What is our primary use case?
We are consultants in disaster recovery software. We implement VMware products for our clients.
What is most valuable?
It is easy to implement for my clients.
It's a very nice product.
What needs improvement?
I would like to see this solution be more scalable.
We currently use our security in addition to VMware SRM.
For how long have I used the solution?
I am certified in VMware and VCloud.
I have been using VMware SRM for ten years.
What do I think about the stability of the solution?
We have no issues with the stability of VMware SRM.
What do I think about the scalability of the solution?
VMware SRM is scalable, but it can be improved.
We have 15 to 20 customers who are using SRM. We have customers not only in the US but in the UK also.
How are customer service and technical support?
They provide very good technical support that is affordable.
Which solution did I use previously and why did I switch?
We are also using Zerto.
How was the initial setup?
It is very easy when it comes to integrating with a data center or an appliance, but it's a bit complicated.
The length of time it takes to deploy depends on the database we are accessing. It can take two hours to deploy.
We have two senior persons to deploy and maintain it.
What's my experience with pricing, setup cost, and licensing?
I am not involved with the pricing.
We have a procurement team and sales team that work with the vendors.
What other advice do I have?
I would definitely recommend this solution to others who are interested in using it.
I would rate VMware SRM an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Director Of Service Delivery at Kinetic IT
A good solution for those with a VMware footprint
Pros and Cons
- "This SRM solution can improve your footprint within a data center."
- "The product functionality is fairly high-quality."
- "This product is not appropriate for those moving to a broader cloud footprint."
- "The technical support is not very good and needs to make an effort to improve."
What is our primary use case?
We vetted out that data center a number of years ago. We were told SRM would improve our footprint within the data center and that was attractive to us at the time so we went with it.
We are using VMware SRM but we are also currently looking into alternatives that could replicate the benefits that SRM currently provides for our on-premises installation. Once we are in the cloud, we are looking at whether or not we need dual availability zones. We also are looking at what functionality we could get from not having to change RPs (Recovery Point) as we do now with SRM.
What is most valuable?
I would not be able to tell you the features and benefits that are best for the Engineering Teams. That would be more a question for my Engineering Manager and those guys. I am in service delivery and I am familiar with the product but not with hands-on use.
What needs improvement?
The decision to move to another product is a matter of room for improvement around functionality and requirements that we had with AWS and moving to the cloud. We are not going to be procuring any more licensing for SRM when we make the move to the cloud. We were looking at a cloud-native solution in order to provide the same functionality as the SRM provides but in the cloud. That is just a matter of the changing environment.
If the functionality of SRM could be replicated in the cloud, that would be the improvement we are looking for in the product.
For how long have I used the solution?
I have been using SRM (Site Recovery Manager) for probably six years.
How are customer service and technical support?
I have contacted technical support multiple times. I would not say that I am satisfied. They are not very good and need to make an effort to improve.
How was the initial setup?
The initial setup and installation were pretty straightforward. It was ten plus years ago so I do not remember the exact details, but I do not remember it being difficult at all.
What's my experience with pricing, setup cost, and licensing?
The cost of SRM is on par with market rates. So I think the costs for this product are fine.
What other advice do I have?
I personally will not continue using the VMware SRM solution. That is not a question of what is best. Our position moving forward is that we will not be having a footprint in the VMware space. If someone had the ability to focus on lots of things with using VMware in the cloud then there no issues at all with the product and this is a good solution for that purpose. The product functionality is fairly high-quality. Our decision is more based around the direction that we are taking. We will be cloud-based and we will be using AWS predominantly as our cloud-provider solution.
On a scale from one to ten (where one is the worst and ten is the best), I would rate this solution overall as an eight-out-of-ten. It would not be closer to a ten because there is still some work that we need to carry out with regular maintenance and then there are the increasing license costs. An eight seems about right.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
VMware NSX T/V Consulting Engineer /Solutions Architect at Onebox Solutions
The solution allows organizations to have a solid business continuity plan but some research needed for configuration
What is most valuable?
Integrated replication / recovery plan ease of use and creation.
Running Production out of DR site
How has it helped my organization?
This product allows organizations to have a solid BC business continuity plan in place in case of disaster. By running regularly scheduled simulated test fail overs a business can realistically plan accordingly and customize their DR strategy.
What needs improvement?
Perhaps the array replication or vm guest customization features. Perhaps more features are needed to allow
For recovering VMs in situations where replication on production site has been paused for (ie: 1 week or more)
For how long have I used the solution?
4 years.
What was my experience with deployment of the solution?
Deployment is fairly straight forward but it still requires a good amount of VMware experience on the architecture side to properly deploy and scale.
What do I think about the stability of the solution?
No issues. Product is fairly stable.
What do I think about the scalability of the solution?
No issues. This product scales according to licenses purchased.
SRM 5.8 scales very well as compared to v5.5
How are customer service and technical support?
Customer Service:
VMware customer service is great.
Technical Support:VMware technical support really delivers.
Which solution did I use previously and why did I switch?
Previously used Netbackup and Avamar.
How was the initial setup?
Initial setup is straight-forward but you need to really do some research on prerequisite environment config needed for this product to work as developed.
What about the implementation team?
It was implemented in-house and on-site in customer environments.
What was our ROI?
100% ROI.
Which other solutions did I evaluate?
Other options evaluated were EMC Avamar and Symantec Netbackup.
What other advice do I have?
You should aspire to be really well versed on supporting this product you need to have in-house engineers that are well rounded in the networking, storage and operational aspects of vSphere/vCenter/SRM. I would recommend getting hands-on training through a VMware a Partner before implementing this product in your environment.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Application Architect at a manufacturing company with 1,001-5,000 employees
You can set up VMs quickly
Pros and Cons
- "Setting up VMs can be done quickly. It is easy to use."
- "The improvements should be as per customer requirements."
What is our primary use case?
We have three different VMs. During long business hours, we can shift from PR to DR. It has high availability.
What is most valuable?
Setting up VMs can be done quickly. It is easy to use.
What needs improvement?
The improvements should be as per customer requirements.
For how long have I used the solution?
I have experience with VMware Cloud Disaster Recovery.
What do I think about the stability of the solution?
The stability of the solution is a nine out of ten, as it is highly stable.
What do I think about the scalability of the solution?
Two hundred users are using the solution at present.
How was the initial setup?
I would rate the initial setup an eight out of ten.
What other advice do I have?
Overall, I rate the solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Consultant at Daniyals Inc
Effective automation, easy to use, but stability needs improvement
Pros and Cons
- "The solution is simple to use and has effective automation."
- "There needs to be better stability during heavy capacity in future releases."
What is our primary use case?
I use VMware SRM for DR testing and VR.
What is most valuable?
The solution is simple to use and has effective automation.
What needs improvement?
VMware SRM does not have the capacity to do DR tests. We had issues whenever we were doing tests with the root cause analysis. We had 70 to 80 percent successful results because the vCenters were overloaded and that was the reason that we were having capacity issues.
We have been experiencing an additional problem when adding a regular VM in the replicated storage. By default, it will show an error. However, there is not any monitoring mechanism that would show you are not supposed to have a regular VM which is non-VR in the replicated SRM storage. Whenever we used to do testing we had to figure out that a regular VM is there and remove it manually.
For how long have I used the solution?
I have been using this solution for approximately seven years.
What do I think about the stability of the solution?
The stability should be smooth, and as for the capacity, we should be able to run the test successfully. However, from our research and DR test results, we came to the conclusion that we have to run the DR test during the non-production hours. Logically, they should be able to be done during the production hours, but that is not the case. We have to ensure that the vCenters are free and are not doing regular work for us not to have any issues during the DR test.
There needs to be better stability during heavy capacity in future releases.
What do I think about the scalability of the solution?
The solution is easy to scale.
The solution is used extensively in our large organization.
How are customer service and technical support?
When we first started out using this solution we encountered a few issues and used the support but we now know how to fix most of the issues and have not used them. Additionally, we have our own team for support.
How was the initial setup?
The installation is logically simple and in the medium range of difficulty. However, you need to make sure you have the proper infrastructure.
Which other solutions did I evaluate?
I have evaluated Veritas and Zerto.
What other advice do I have?
I would advise others looking into implementing VMware SRM not to totally be dependent upon it. Review other solutions, such as Veritas regulatory platform and Zerto. There are newer VM DR options coming out regularly and they should not have only one solution.
I rate VMware SRM a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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I found implementation very straightforward and configuration as well. This is a great product and has helped us to further our DR strategy. Array based replication is great with our Nimbles.