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reviewer1296561 - PeerSpot reviewer
Sr . IT Infrastructure Manager at a computer software company with 201-500 employees
Real User
Top 20
Apr 30, 2022
Reliable, easy to use, and scales well
Pros and Cons
  • "VMware is one of the best products in the industry when it comes to virtualization."
  • "Technical support needs improvement, they are not very responsive."

What is most valuable?

It's user-friendly, for those who have learned and experienced the technology.

VMware is one of the best products in the industry when it comes to virtualization.

What needs improvement?

Technical support needs improvement, they are not very responsive.

You should be technically skilled enough so that you don't have to rely on its support. It's not easy when you don't get the support that you would expect to receive from VMware.

For how long have I used the solution?

I have been working with this solution for more than five years.

What do I think about the stability of the solution?

VMware SRM is a stable solution. It's very reliable.

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What do I think about the scalability of the solution?

VMware SRM is a scalable solution.

How are customer service and support?

We have always had trouble reaching out to support and connecting with their support engineers.

I would rate the technical support a three out of five.

Which solution did I use previously and why did I switch?

In terms of VMware, we use a variety of solutions, such as VMware vSAN, VxRail, Center, and SRM.

What other advice do I have?

I would rate VMware SRM an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Rajasekaran Thiyagarajan - PeerSpot reviewer
Virtualization Consultant at Abu Dhabi Investment Authority
Real User
Apr 28, 2022
Can create custom steps to make recovery more granular
Pros and Cons
  • "In terms of recovery, if you have a test job script, you can put it on top of it, you can create custom steps so that it will be more granular, and it will be an easy, one click solution when it comes to the recovery application."
  • "It would be good if this solution could integrate configuration management software such as Chef Infra."

What is most valuable?

In terms of recovery, if you have a test job script, you can put it on top of it. You can create custom steps so that it will be more granular. It will be an easy, one click solution when it comes to the recovery application.

What needs improvement?

It would be good if this solution could integrate configuration management software such as Chef Infra.

For how long have I used the solution?

I've been using VMware SRM for more than a year.

What do I think about the stability of the solution?

The stability is always good because we replicate daily. I have never seen any issues because the replication is always 100% successful.

What do I think about the scalability of the solution?

You can add multiple appliances, and it supports enterprise environments.

How are customer service and support?

Technical support is very good.

How was the initial setup?

The initial setup is straightforward.

The deployment takes about three hours.

What other advice do I have?

VMware SRM is the best sustainability solution, I would rate it at nine on a scale from one to ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
VMware Live Recovery
July 2026
Learn what your peers think about VMware Live Recovery. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,858 professionals have used our research since 2012.
Kunle Oyetola - PeerSpot reviewer
Head Of Business at Zeta-Web Nigeria Limited
Real User
Apr 6, 2022
Is easy to set up and is stable and scalable
Pros and Cons
  • "I like how VMware SRM is able to automate and orchestrate disaster recovery."
  • "The price, in general, could be lower."

What is our primary use case?

We use it for disaster recovery.

What is most valuable?

I like how VMware SRM is able to automate and orchestrate disaster recovery.

What needs improvement?

The price, in general, could be lower.

For how long have I used the solution?

I've been using this solution for probably three years now.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and support?

My experience with technical support has been fine.

How was the initial setup?

The installation is straightforward if you have the required skill level. It took about a week for the initial setup.

What's my experience with pricing, setup cost, and licensing?

The price could be lower, in general. My clients pay for an annual license.

What other advice do I have?

I recommend VMware SRM and rate it at eight on a scale from one to ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1126809 - PeerSpot reviewer
Founder at a comms service provider with 11-50 employees
Real User
Dec 11, 2021
Quick to deploy, stable, and works without issues
Pros and Cons
  • "If you want to do failover, it works without any problem."
  • "The stability is great, there are no bugs or glitches, it does not crash or freeze, and it is reliable."
  • "Sometimes it can cause a bit of downtime during switchovers."

What is our primary use case?

SRM is implemented as part of VMware.

We use it for failover between geographical locations from one location to another location. Sometimes for maintenance purposes, we can failover services to another location so that we can maintain the technology at another location.

What is most valuable?

The solution works well. If you want to do failover, it works without any problem.

The product is stable.

The deployment process is fast.

What needs improvement?

The challenge it has is with the speed of failing over. Sometimes it can cause a bit of downtime during switchovers. Sometimes you realize that when you are failing over you can have downtime due to the fact that you're stepping down on one side and powering up on another side.

For how long have I used the solution?

We've used the solution since 2012. It's been almost ten years.

What do I think about the stability of the solution?

The stability is great. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The scalability is just a function. Whether you can scale or not depends on your resources. It depends on your bandwidth. The scalability will depend on the infrastructure it is using.

We have three people who work with the solution directly.

How was the initial setup?

The deployment doesn't take long. It also takes just a couple of hours as long as you have prepared and long as you have a design.

For the implementation process, we needed three people, however, for implementation, we need a trained engineer. Just one engineer is fine.

What about the implementation team?

If you have trained people who are certified, you can do it yourself. The most important thing is to make sure that it is done by a trained engineer.

What's my experience with pricing, setup cost, and licensing?

We do have to pay a licensing fee in order to use the solution. We have an annual subscription. 

What other advice do I have?

I don't remember the version of SRM that we're using now.

I'd recommend the solution to others.

I would rate it at an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
VMware Technician Manager at VAS
Real User
Nov 15, 2021
Effective disaster recover, stable, and scalable
Pros and Cons
  • "VMware SRM is a very nice tool for disaster recovery for virtual environments."
  • "The solution could improve by removing some of the limitations we have been facing. There could be better integrated."
  • "The support could be improved, they are slow."

What is our primary use case?

VMware SRM is used for disaster recovery automation.

What is most valuable?

VMware SRM is a very nice tool for disaster recovery for virtual environments.

What needs improvement?

The solution could improve by removing some of the limitations we have been facing. There could be better integrated.

For how long have I used the solution?

I have been using VMware SRM for approximately 10 years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

VMware SRM is scalable.

We have approximately 25 people using this solution in my company.

How are customer service and support?

The support could be improved, they are slow.

How was the initial setup?

The installation is of a moderate difficulty level. The time it takes to implement depends on what vendor you are integrating it with, such as HP. The typical duration of implementation including the configuration is approximately five days.

What about the implementation team?

We have one engineer for the maintenance and support of VMware SRM.

What's my experience with pricing, setup cost, and licensing?

There is an annual license to use this solution.

What other advice do I have?

I would recommend this solution to others.

I rate VMware SRM an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Consultant at Daniyals Inc
Real User
Nov 7, 2021
UI is very user-friendly and it doesn't require a lot of resources; lacking in stability
Pros and Cons
  • "The UI is very user-friendly and testing is easy."
  • "The UI is very user-friendly and testing is easy, it doesn't require a lot of resources or a SAN team to enable testing, a single person can do it and get results."
  • "Lacks stability and as a result requires continuous monitoring."
  • "Unfortunately, SRM is not stable and it therefore requires continuous monitoring."

What is our primary use case?

Our primary use case of this solution is for testing. 

What is most valuable?

The UI is very user-friendly and testing is easy, it doesn't require a lot of resources or a SAN team to enable testing, a single person can do it and get results. 

What needs improvement?

Unfortunately, SRM is not stable and it therefore requires continuous monitoring. If there are any issues associated with the Center, SRM doesn't work well and as a result, it generates a lot of tickets and productivity drops. 

For how long have I used the solution?

I've been using this solution for five years.

What do I think about the stability of the solution?

Although this solution is a good tool, it lacks stability. We have five users in our team. 

What do I think about the scalability of the solution?

The overall advantage of VMware is its scalability. But when it comes to SRM, scalability is not really relevant. It's only relevant in terms of the DR solution because SRM is a component of VMware, which requires vCenter. 

How are customer service and support?

The technical support is quite good. 

How was the initial setup?

Setup of SRM required the architectural team. The SAN team plays a very important role here because there's not enough stability. The DR test can fail because of the associated orchestration issues with regard to the SAN.

Which other solutions did I evaluate?

I've never used Zerto, but from my training and my personal analysis, I think it's better than SRM. 

What other advice do I have?

I rate this product six out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1693599 - PeerSpot reviewer
Unified Communications Consultant at a tech services company with 1,001-5,000 employees
Real User
Oct 29, 2021
Exceptional customer service, effective backup feature, and simple installation
Pros and Cons
  • "The most valuable features are the backup and disaster recovery services."
  • "The technical support provided by VMware is one of the best I have used."
  • "VMware Cloud Disaster Recovery could improve by enhancing the network bandwidth from the storage."

What is our primary use case?

We use VMware Cloud Disaster Recovery as a disaster recovery service and backup as a service.

What is most valuable?

The most valuable features are the backup and disaster recovery services.

What needs improvement?

VMware Cloud Disaster Recovery could improve by enhancing the network bandwidth from the storage.

In a future release, I would like to see new functionality or current feature enhancements.

For how long have I used the solution?

I have been using VMware Cloud Disaster Recovery for a few years.

What do I think about the stability of the solution?

I have found VMware Cloud Disaster Recovery to be stable.

What do I think about the scalability of the solution?

The scalability of VMware Cloud Disaster Recovery is very good.

We have customers in the medium to large-scale enterprise companies.

How are customer service and support?

The technical support provided by VMware is one of the best I have used.

Which solution did I use previously and why did I switch?

I have used many similar solutions to VMware Cloud Disaster Recovery, such as Veeam and Citrix.

How was the initial setup?

The installation is normally simple for users to fully implement.

What's my experience with pricing, setup cost, and licensing?

The price of VMware Cloud Disaster Recovery should be lowered in order to compete better in the market.

What other advice do I have?

I rate VMware Cloud Disaster Recovery a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Solutions Architect at a tech services company with 11-50 employees
Real User
Sep 10, 2021
Straightforward to set up with good components and good scalability
Pros and Cons
  • "Technical support is very proactive and helpful."
  • "All of its components are very competitive compared to other solutions."
  • "It would be ideal if they added advanced analytics or AI to the solution."
  • "It is impossible to acquire Datrium data nodes, unfortunately."

What is our primary use case?

We are not an end-user. We are a solutions provider to companies.

What is most valuable?

All of its components are very competitive compared to other solutions. The application, the DR health check, and the scale-out file system are all great. They tailored a lot of technology in the VCDR, which is good. It's a very good solution overall.

The initial setup is very straightforward. 

The solution is stable. 

Technical support is very proactive and helpful.

The solution has proven to be easily scalable. 

What needs improvement?

They need to have their own cloud, however, unfortunately, since the solution has been acquired by VMware, I doubt that will be happening.

It is impossible to acquire Datrium data nodes, unfortunately.

It would be ideal if they added advanced analytics or AI to the solution.

For how long have I used the solution?

We've been working with the solution since before Datrium was acquired by VMware. 

What do I think about the stability of the solution?

In terms of stability, recently, we encountered an issue, however, it has been addressed immediately by support. It's now resolved. For the most part, the solution is stable. 

What do I think about the scalability of the solution?

The scalability is pretty good. We just have to ask for additional space. Eventually, it will be guaranteed on demand.

There are many users on the solution. It's a big organization.

How are customer service and technical support?

One of the good things about the solution is that it has very proactive support there. They are helpful and responsive and we are pleased with the level of assistance they offer.

Which solution did I use previously and why did I switch?

We did not previously use a different solution. 

How was the initial setup?

The solution is very straightforward and easy to set up. The deployment is quick and easy. In our experience, the solution only takes four hours to deploy. 

What about the implementation team?

We're integrators and therefore can implement the solution for our clients. 

Which other solutions did I evaluate?

We looked at other solutions, however, the product is a very good technology. We have seen its many advantages as compared to other solutions. For example, the solution has been HCI disaggregated.

What other advice do I have?

I'm not sure which version of the solution we're using. 

We're an integrator. Our clients use the solution. We are not end-users. 

I'd rate the solution at a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Consultant at Daniyals Inc
Real User
Jul 16, 2021
Effective automation, easy to use, but stability needs improvement
Pros and Cons
  • "The solution is simple to use and has effective automation."
  • "There needs to be better stability during heavy capacity in future releases."
  • "VMware SRM does not have the capacity to do DR tests."

What is our primary use case?

I use VMware SRM for DR testing and VR.

What is most valuable?

The solution is simple to use and has effective automation.

What needs improvement?

VMware SRM does not have the capacity to do DR tests. We had issues whenever we were doing tests with the root cause analysis. We had 70 to 80 percent successful results because the vCenters were overloaded and that was the reason that we were having capacity issues.

We have been experiencing an additional problem when adding a regular VM in the replicated storage. By default, it will show an error. However, there is not any monitoring mechanism that would show you are not supposed to have a regular VM which is non-VR in the replicated SRM storage. Whenever we used to do testing we had to figure out that a regular VM is there and remove it manually.

For how long have I used the solution?

I have been using this solution for approximately seven years.

What do I think about the stability of the solution?

The stability should be smooth, and as for the capacity, we should be able to run the test successfully. However, from our research and DR test results, we came to the conclusion that we have to run the DR test during the non-production hours. Logically, they should be able to be done during the production hours, but that is not the case. We have to ensure that the vCenters are free and are not doing regular work for us not to have any issues during the DR test.

There needs to be better stability during heavy capacity in future releases.

What do I think about the scalability of the solution?

The solution is easy to scale.

The solution is used extensively in our large organization.

How are customer service and technical support?

When we first started out using this solution we encountered a few issues and used the support but we now know how to fix most of the issues and have not used them. Additionally, we have our own team for support.

How was the initial setup?

The installation is logically simple and in the medium range of difficulty. However, you need to make sure you have the proper infrastructure.

Which other solutions did I evaluate?

I have evaluated Veritas and Zerto.

What other advice do I have?

I would advise others looking into implementing VMware SRM not to totally be dependent upon it. Review other solutions, such as Veritas regulatory platform and Zerto. There are newer VM DR options coming out regularly and they should not have only one solution.

I rate VMware SRM a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1619832 - PeerSpot reviewer
Senior BCDR Professional at a computer software company with 1,001-5,000 employees
MSP
Jul 11, 2021
Reliable, easy to implement, and has good support
Pros and Cons
  • "It is easy to implement for my clients."
  • "They provide very good technical support that is affordable."
  • "I would like to see this solution be more scalable."

What is our primary use case?

We are consultants in disaster recovery software. We implement VMware products for our clients.

What is most valuable?

It is easy to implement for my clients. 

It's a very nice product.

What needs improvement?

I would like to see this solution be more scalable.

We currently use our security in addition to VMware SRM.

For how long have I used the solution?

I am certified in VMware and VCloud. 

I have been using VMware SRM for ten years.

What do I think about the stability of the solution?

We have no issues with the stability of VMware SRM.

What do I think about the scalability of the solution?

VMware SRM is scalable, but it can be improved.

We have 15 to 20 customers who are using SRM. We have customers not only in the US but in the UK also.

How are customer service and technical support?

They provide very good technical support that is affordable.

Which solution did I use previously and why did I switch?

We are also using Zerto.

How was the initial setup?

It is very easy when it comes to integrating with a data center or an appliance, but it's a bit complicated.

The length of time it takes to deploy depends on the database we are accessing. It can take two hours to deploy.

We have two senior persons to deploy and maintain it.

What's my experience with pricing, setup cost, and licensing?

I am not involved with the pricing. 

We have a procurement team and sales team that work with the vendors.

What other advice do I have?

I would definitely recommend this solution to others who are interested in using it.

I would rate VMware SRM an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free VMware Live Recovery Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2026
Buyer's Guide
Download our free VMware Live Recovery Report and get advice and tips from experienced pros sharing their opinions.