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Kunle Oyetola - PeerSpot reviewer
Head Of Business at Zeta-Web Nigeria Limited
Real User
Apr 6, 2022
Is easy to set up and is stable and scalable
Pros and Cons
  • "I like how VMware SRM is able to automate and orchestrate disaster recovery."
  • "The price, in general, could be lower."

What is our primary use case?

We use it for disaster recovery.

What is most valuable?

I like how VMware SRM is able to automate and orchestrate disaster recovery.

What needs improvement?

The price, in general, could be lower.

For how long have I used the solution?

I've been using this solution for probably three years now.

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What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and support?

My experience with technical support has been fine.

How was the initial setup?

The installation is straightforward if you have the required skill level. It took about a week for the initial setup.

What's my experience with pricing, setup cost, and licensing?

The price could be lower, in general. My clients pay for an annual license.

What other advice do I have?

I recommend VMware SRM and rate it at eight on a scale from one to ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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ESLAM ELSAYAAD - PeerSpot reviewer
Senior Solution Architect at ICT Misr
Reseller
Top 20
Jan 10, 2022
Effective disaster recovery, two site synchronization, and cost effective
Pros and Cons
  • "VMware SRM is very effective between two sites with identical twin storage, you can have synchronization between the two sites."
  • "We have had an issue when some customers have traditional designs and sites. For example, on one another site, they are using hyper-converged, using VMware, or Nutanix. We have a problem with the synchronization between the storage for site to site. This is the main issue. We are adding some other tools to support the synchronization to allow the movement of the workload from site to site easily."

What is our primary use case?

We are using this solution to serve our customers in different sectors.

We are using VMware SRM as a disaster recovery solution for our customers. We are working with vSphere, vSAN, and other infrastructure VMware solutions. VMware SRM is completing the solution.

What is most valuable?

VMware SRM is very effective between two sites with identical twin storage, you can have synchronization between the two sites. 

What needs improvement?

We have had an issue when some customers have traditional designs and sites. For example, on one another site, they are using hyper-converged, using VMware, or Nutanix. We have a problem with the synchronization between the storage for site to site. This is the main issue. We are adding some other tools to support the synchronization to allow the movement of the workload from site to site easily.

Not all customers have VMware in all workloads. Some customers have a difference, VMware environments, such as Red Hat or Nutanix. VMware SRM is very effective for VMware customers. However, when you have other workflows with other vendors, you can not always use this solution.

For how long have I used the solution?

I have been using VMware SRM for approximately 12 years.

What do I think about the scalability of the solution?

VMware SRM we mainly use for our mid-size business customers. For small business-sized customers, we have different solutions we can deliver, such as Veeam. If they are a small customer that does not have a professional DR site we have a variety of solutions we can deliver depending on the customer's needs.

Enterprise businesses have many VM and the amount depends on the design of the data centers, which storage is being used, or is it hyper-converged or converged. We are choosing the best solution depending on the customer's need.

Which solution did I use previously and why did I switch?

When comparing the difference between VMware SRM and Dell EMC RecoverPoint there are many differences between them both. VMware SRM is an automated tool for disaster recovery, RecoverPoint can do a similar job but it has better protection more than an automated tool for moving VMs. 

With our customers, we are delivering both solutions, Recovery Point and SRM, because they already had the Dell EMC storage and owned Dell Recovery Point, we only added the VMware SRM tool for moving the VMs and storing them from site to site, as an automated tool.

Dell RecoverPoint has the edge over VMware SRM in one area because they can work with other vendors, not only Dell EMC. Some customers have workloads on the cloud, Dell RecoverPoint is very effective for them.

I have used Veeam and other solutions.

What's my experience with pricing, setup cost, and licensing?

The price of VMware SRM depends on how many VMs the customer has to move. There is a difference between the standard and enterprise license. I'm presenting the standard license to my customers because the total of VMs is not more than 50. The customer needs only the standard license and the cost is very effective for him.

What other advice do I have?

I rate VMware SRM an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
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February 2026
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reviewer1656048 - PeerSpot reviewer
Senior Information Technology Manager at a retailer with 5,001-10,000 employees
Real User
Aug 30, 2021
Good failover time and excellent support
Pros and Cons
  • "Our systems fail over using SRM. So, we do a big bang DR, which is biannual, and we fail over our fairly massive Epic electronic health record (EHR) and our core applications. It takes us about 30 minutes to fail over using SRM, which is pretty good. In most hospitals that have Epic installed, Epic does the audit to make sure that we can fail over if something were to happen. Normally, sites will have a DR solution specific to the EHR, but right now, our pain point is the third-party tier-one clinical applications."
  • "We've had configuration issues on occasion. We start to fail over, and then we have to call it off because the configuration is not right, or the data stores aren't configured correctly in the secondary data center. Oftentimes, it is just the experience level of the team, and we have to bring in the vendor to help and validate our configuration."

What is our primary use case?

We use SRM for our failover strategy. It is for disaster recovery on failover.

What is most valuable?

Our systems fail over using SRM. So, we do a big bang DR, which is biannual, and we fail over our fairly massive Epic electronic health record (EHR) and our core applications. It takes us about 30 minutes to fail over using SRM, which is pretty good. In most hospitals that have Epic installed, Epic does the audit to make sure that we can fail over if something were to happen. Normally, sites will have a DR solution specific to the EHR, but right now, our pain point is the third-party tier-one clinical applications.

What needs improvement?

We've had configuration issues on occasion. We start to fail over, and then we have to call it off because the configuration is not right, or the data stores aren't configured correctly in the secondary data center. Oftentimes, it is just the experience level of the team, and we have to bring in the vendor to help and validate our configuration.

For how long have I used the solution?

I have been using this solution for probably five years.

How are customer service and technical support?

Their support is excellent.

What other advice do I have?

I would rate it an eight out of 10. There is some complexity there, and that's where I would bring it down from a 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Consultant at Daniyals Inc
Real User
Jul 16, 2021
Effective automation, easy to use, but stability needs improvement
Pros and Cons
  • "The solution is simple to use and has effective automation."
  • "There needs to be better stability during heavy capacity in future releases."

What is our primary use case?

I use VMware SRM for DR testing and VR.

What is most valuable?

The solution is simple to use and has effective automation.

What needs improvement?

VMware SRM does not have the capacity to do DR tests. We had issues whenever we were doing tests with the root cause analysis. We had 70 to 80 percent successful results because the vCenters were overloaded and that was the reason that we were having capacity issues.

We have been experiencing an additional problem when adding a regular VM in the replicated storage. By default, it will show an error. However, there is not any monitoring mechanism that would show you are not supposed to have a regular VM which is non-VR in the replicated SRM storage. Whenever we used to do testing we had to figure out that a regular VM is there and remove it manually.

For how long have I used the solution?

I have been using this solution for approximately seven years.

What do I think about the stability of the solution?

The stability should be smooth, and as for the capacity, we should be able to run the test successfully. However, from our research and DR test results, we came to the conclusion that we have to run the DR test during the non-production hours. Logically, they should be able to be done during the production hours, but that is not the case. We have to ensure that the vCenters are free and are not doing regular work for us not to have any issues during the DR test.

There needs to be better stability during heavy capacity in future releases.

What do I think about the scalability of the solution?

The solution is easy to scale.

The solution is used extensively in our large organization.

How are customer service and technical support?

When we first started out using this solution we encountered a few issues and used the support but we now know how to fix most of the issues and have not used them. Additionally, we have our own team for support.

How was the initial setup?

The installation is logically simple and in the medium range of difficulty. However, you need to make sure you have the proper infrastructure.

Which other solutions did I evaluate?

I have evaluated Veritas and Zerto.

What other advice do I have?

I would advise others looking into implementing VMware SRM not to totally be dependent upon it. Review other solutions, such as Veritas regulatory platform and Zerto. There are newer VM DR options coming out regularly and they should not have only one solution.

I rate VMware SRM a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1619832 - PeerSpot reviewer
Senior BCDR Professional at a computer software company with 1,001-5,000 employees
MSP
Jul 11, 2021
Reliable, easy to implement, and has good support
Pros and Cons
  • "It is easy to implement for my clients."
  • "I would like to see this solution be more scalable."

What is our primary use case?

We are consultants in disaster recovery software. We implement VMware products for our clients.

What is most valuable?

It is easy to implement for my clients. 

It's a very nice product.

What needs improvement?

I would like to see this solution be more scalable.

We currently use our security in addition to VMware SRM.

For how long have I used the solution?

I am certified in VMware and VCloud. 

I have been using VMware SRM for ten years.

What do I think about the stability of the solution?

We have no issues with the stability of VMware SRM.

What do I think about the scalability of the solution?

VMware SRM is scalable, but it can be improved.

We have 15 to 20 customers who are using SRM. We have customers not only in the US but in the UK also.

How are customer service and technical support?

They provide very good technical support that is affordable.

Which solution did I use previously and why did I switch?

We are also using Zerto.

How was the initial setup?

It is very easy when it comes to integrating with a data center or an appliance, but it's a bit complicated.

The length of time it takes to deploy depends on the database we are accessing. It can take two hours to deploy.

We have two senior persons to deploy and maintain it.

What's my experience with pricing, setup cost, and licensing?

I am not involved with the pricing. 

We have a procurement team and sales team that work with the vendors.

What other advice do I have?

I would definitely recommend this solution to others who are interested in using it.

I would rate VMware SRM an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Solution Architect at KIAN company
Real User
Feb 9, 2021
Good replication and integration capabilities with a straightforward setup
Pros and Cons
  • "The solution is very flexible."
  • "If you create a proper primary recovery plan, you have good protection."
  • "The biggest issue for us is that this product does not have any demo for customers."
  • "The biggest issue for us is that this product does not have any demo for customers."

What is our primary use case?

We have implemented SRM to replicate around the 800 virtual machines to the data recovery files. Due to the fact that we implemented to data centers as well as the primary and secondary data center, we use SRM to replicate around most of the virtual machines in order to be the secondary site.

How has it helped my organization?

If you can plan and create a recovery plan correctly, it will do and replicate virtual machines and when a disaster occurs, you can easily replicate off the secondary site. If you create a proper primary recovery plan, you have good protection.

What is most valuable?

The most important features that we're using are the replication of VMs as well as the integration with the EMC recovery platform. The replication solutions to replicate the LAN and data storage to the secondary external storage.

The solution is quite stable. We haven't had an issue with the performance.

The solution is very flexible. 

What needs improvement?

VMware introduced the two next versions of the solution. They are SRM 6.5 and 6.7. I don't have any experience with these two products. However, if I was to talk about version 6, which we are using, at that time we faced a problem specifically when we create recovery plans. After the creation of the recovery plan, sometimes an issue happened in the GUI, in the Center. I'm not sure if that has since been resolved.

We've faced issues with the licensing. If you don't choose a specific license, you can only cover around five or ten virtual machines.

The biggest issue for us is that this product does not have any demo for customers. They should offer demos so that clients can try it out before they commit to buying a license.

For how long have I used the solution?

At this point, I have been using the solution for about two or three years.

What do I think about the stability of the solution?

The stability of the solution is very good. There aren't bugs or glitches. It doesn't crash or freeze. It is reliable.

What do I think about the scalability of the solution?

In terms of scalability, you can integrate the POC and you can distribute SRM on three sites. At our project, we use VPLEX architecture to distribute storage between two data centers and therefore we could publish an important file related to SRM virtual machines and the active LANs, which is distributed between two data centers. In terms of scalability and holding of data storage, we can put a doc online whenever we need to.

Our team has around six members for virtual support and maintenance of the VMware infrastructure. In terms of the customers that are related to using the VMware services, there are around 800 people.

How are customer service and technical support?

Due to the sanctions in my country, in Iran, we can not use direct support from VMware and there is not a partner in my country. Therefore, we need to study, we need to design, we need to support everything directly and focus on providing maintenance service to our customers ourselves.

How was the initial setup?

The initial setup is very straightforward. It's not too complex. 

Deployments can typically take two months.

In the first month, I dedicate focus on learning and conducting POC sessions. For around two or three weeks, I also spend some time implementing SRM at the site.

What about the implementation team?

I am responsible directly for installations.

I work with a specific team that includes three members. I'm responsible as a team lead and VMware engineer. I have two other team members, one member has a specific focus on its storage concept and another is working on the networking.

What's my experience with pricing, setup cost, and licensing?

We are always looking for solutions that are more affordable. SRM is more expensive than, for example, VirtualBox.

Which other solutions did I evaluate?

I have looked into Zerto. I attended a seminar two years ago. If we ever moved off of this solution, we may switch to that. It is quite affordable and is very hands-on. It may even be easier in terms of deployment. They are very similar solutions overall.

What other advice do I have?

We are using two product versions. We are using product versions 6.0 and 6.5.

We need to use only on-premises deployment models. This due to the fact that there are sanctions in my country. We cannot use the cloud services directly as there is no support.

For customers who are using VMware infrastructure, I recommend using VMware SRM due to the fact that it has the ability to integrate with other products like HP, SRA, or even CSRA. It has good features that integrate well with a storage concept.

Overall, I would rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1271802 - PeerSpot reviewer
Operations Engineer at a government with 5,001-10,000 employees
Real User
Sep 30, 2020
Disaster recovery that works quickly, is stable, and has excellent technical support
Pros and Cons
  • "The installation and initial setup are straightforward."
  • "VMware's tech support gets a nine-out-of-ten. They are responsive and get you a useful reply."
  • "The stability of SRM has been excellent. It gets a nine-out-of-ten."
  • "I would say SRM's ability to recover my virtual machines in a timely manner and to perform bi-annual testing are the two things it has provided that are really valuable."
  • "The version we are currently using is not the latest and greatest but it has buggy behavior in some browsers."
  • "I would say VMware has room for improvement with this product."

What is our primary use case?

VMware SRM is used for our disaster recovery site, which is an on-premises colo (Colocation) facility. The general use case is for disaster recovery for three of our applications those being imaging, payroll, and real estate.  

What is most valuable?

I would say SRM's ability to recover my virtual machines in a timely manner and to perform bi-annual testing are the two things it has provided that are really valuable.  

What needs improvement?

I would say VMware has room for improvement with this product. I am sure it is probably better in their 7.0 version, but there are still some bugs in the 6.O version that relates to using it with different browsers. I think a lot of what I run into is related to the 6.0 version. I believe a lot of those bugs have been fixed in the UI once you upgrade to 7.0.  

For how long have I used the solution?

We have been using the VMware SRM solution for about six years.  

What do I think about the stability of the solution?

The stability of SRM has been excellent. I would give it a nine-out-of-ten. It is a pretty solid solution.  

What do I think about the scalability of the solution?

I believe it would probably scale just fine. I only protect 25 VMs based on our licensing and I do it that way even though I actually have about 200 virtual servers. I can not really say I have done a lot to test scalability. In the six years that I have been dealing with SRM, I have just been protecting those 25 VMs. I do not have hands-on experience as to how well it would scale out.  

How are customer service and technical support?

I have dealt with the technical support at times in the last year. I would give VMware's tech support a nine-out-of-ten. They are responsive and get you a useful reply.  

Which solution did I use previously and why did I switch?

Disaster recovery was completely done with physical servers prior to when we started using VMware. When we went to VMware, we started using SRM. So the first time we went with the virtual environment we deployed SRM. We just went straight with SRM just because it is a VMware product. It was already well-integrated and did what we needed it to do.  

How was the initial setup?

The installation and initial setup were pretty straightforward. The deployment, overall, was pretty straightforward. There was a little implementation structure we had to factor in related to my storage array. But besides that, it was pretty straightforward and easy enough all the way around.  

What's my experience with pricing, setup cost, and licensing?

I pay for SRM per year. It is about $3,000 a year for the 25 pack. The package gives you the ability to protect up to 25 virtual machines.  

What other advice do I have?

From what I have seen, a lot of these new hyper-converged systems come with certain components that do a lot of what SRM does. My opinion and advice to people considering SRM would be to look to your hardware vendor or consultant. They may have some replication pieces in there that allow you to possibly not use SRM or go ahead and stay with what you already have. Depending on your situation, different combinations might prove more beneficial either within the architecture or by cost-benefit. There are a lot of options out there now for disc replication and bringing machines up at other locations.  

On a scale from one to ten (where one is the worst and ten is the best), I would rate the SRM as about an eight-out-of-ten.  

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1796370 - PeerSpot reviewer
Application Architect at a manufacturing company with 1,001-5,000 employees
Real User
Mar 26, 2024
You can set up VMs quickly
Pros and Cons
  • "Setting up VMs can be done quickly. It is easy to use."
  • "The improvements should be as per customer requirements."

What is our primary use case?

We have three different VMs. During long business hours, we can shift from PR to DR. It has high availability.

What is most valuable?

Setting up VMs can be done quickly. It is easy to use. 

What needs improvement?

The improvements should be as per customer requirements. 

For how long have I used the solution?

I have experience with VMware Cloud Disaster Recovery.

What do I think about the stability of the solution?

The stability of the solution is a nine out of ten, as it is highly stable. 

What do I think about the scalability of the solution?

Two hundred users are using the solution at present. 

How was the initial setup?

I would rate the initial setup an eight out of ten. 

What other advice do I have?

Overall, I rate the solution an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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Download our free VMware Live Recovery Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2026
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Download our free VMware Live Recovery Report and get advice and tips from experienced pros sharing their opinions.