

Infrascale Backup & Disaster Recovery and VMware Live Recovery compete in the backup and disaster recovery category. Infrascale is seen as having the upper hand in pricing and customer support, while VMware leads in feature robustness for complex IT environments.
Features: Infrascale stands out with its ease of use, quick virtual machine boot-up in both local and cloud environments, and the Critical Server Insurance feature for comprehensive server protection. VMware's strengths include automation, non-disruptive disaster recovery testing, and array-based integration, offering zero RPO and RTO.
Room for Improvement: Infrascale can improve in licensing flexibility, geographic data diversity, and dashboard usability. VMware could benefit from better integration with other platforms, enhanced automation, and a more intuitive interface.
Ease of Deployment and Customer Service: Infrascale offers hybrid cloud flexibility and improved customer service with responsive support. VMware provides strong on-premises solutions with knowledgeable account teams, though Infrascale's personalized support enhances its deployment experience.
Pricing and ROI: Infrascale's competitive and flexible pricing model offers substantial ROI, especially for smaller enterprises. VMware is considered more expensive due to its complex licensing, providing significant ROI mainly for larger organizations with substantial disaster recovery needs.
The right expertise, a timely response, and being able to get to the right person to help you resolve the problem are very important.
Their average mean time to resolve open tickets is an hour.
The most valuable aspects of Infrascale’s support for my company are the turnaround time and the resolution time.
They are knowledgeable.
Our team has dedicated personnel for support who engage with the supporting teams.
The technical support from VMware is very good and operates based on a service level.
One person can manage hundreds and hundreds of endpoints without any issues.
I would rate the stability a ten out of ten.
There was a recent announcement in terms of moving Infrascale to the cloud, which makes it easier for the customer in terms of usability.
For our test labs, dev labs, and production, it is very stable.
Many customers do not rely on just one cloud provider and want to work with multiple clouds.
When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.
It's important for the cost to be justified based on the features used in production.
I would like to see improved integration services with other solutions, such as SIEM management or security monitoring.
They follow their SOP, but they initially engage very low-level personnel who are not able to answer or resolve the issue, so they escalate or take a very long time to resolve the issue.
To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.
We recently renewed one of our agreements with them, and even though we were going to renew anyway, they added more margin in terms of a discount for us for renewing early.
The per-terabyte pricing is very competitive compared to the others.
Previously, when acquiring a license for Ethiopian drug supply chains, the price was significantly high, especially after Broadcom joined VMware.
For cloud-based solutions, the cost seems quite pricey, so we stick to on-premises deployment.
We mostly prefer to recommend this to customers due to ease of use, abundant features, and support.
Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution.
What I like the most about it is that backups and restores are simple, straightforward, and clean.
It is used for data replication between data centers and allows for quick response in times of failure, ensuring data availability.
If I talk about vCenter and the auto failover of the VMs, such as live migration, that is a very cool feature that we require in our environment because we have different data centers, and if some of the servers fail, they automatically failover and move the VM from one side to another.
The capability and the functionality of the features are very helpful for us.
| Product | Mindshare (%) |
|---|---|
| VMware Live Recovery | 7.0% |
| Infrascale Backup & Disaster Recovery | 2.1% |
| Other | 90.9% |


| Company Size | Count |
|---|---|
| Small Business | 18 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 36 |
| Midsize Enterprise | 12 |
| Large Enterprise | 41 |
Infrascale Backup & Disaster Recovery enables quick disaster recovery with features like centralized management, fast recovery, and Critical Server Insurance. Its platform ensures data security and operational resilience, appealing to businesses needing reliable disaster recovery.
Infrascale Backup & Disaster Recovery offers an efficient, transparent backup process with a robust platform that provides data security through deduplication, compression, and encryption. It supports easy deployment, manages backups under a unified dashboard, and allows businesses to spin up VMs locally or in the cloud without additional fees. While it provides a user-friendly interface, opportunities exist for modernizing interfaces and enhancing reporting. Users desire scalable analytics, better alerts, simplified pricing, diverse replication, and improved tech support.
What are the most important features of Infrascale Backup & Disaster Recovery?Infrascale Backup & Disaster Recovery is employed by businesses to protect critical data, including file servers and cloud environments. Managed service providers leverage its capabilities for virtual server protection, ensuring no service disruption and fast recovery from accidental deletions or ransomware. Industries such as publishing and healthcare rely on its rapid recovery capabilities to maintain critical operations and manage sensitive data effectively.
VMware Live Recovery offers seamless disaster recovery with automation, ease of use, and integration with VMware environments. It supports a wide array of storage vendors, ensuring business continuity with effective replication and recovery of VMs.
VMware Live Recovery is recognized for its automation in disaster recovery, valuable integration with extensive VMware environments, and its ability to support a multitude of storage vendors. The platform provides features like re-protect, automated recovery, and non-disruptive testing with a user-friendly interface simplifying management tasks. Users benefit from policy-based protection and centralized management, boosting operational efficiency. The ability to replicate and recover virtual machines with minimal intervention facilitates business continuity across different sites. However, there's room for improvement in database integration, virtual appliance offerings for SRM, and a less complex licensing model. Enhancements in stability, technical support, clearer setup documentation, and broader integration with third-party tools are equally important.
What are VMware Live Recovery's standout features?Organizations leverage VMware Live Recovery primarily for disaster recovery, enabling data replication and continuity across multiple locations. Essential in facilitating failover automation, it helps maintain critical services and execute disaster recovery drills effectively. It supports data center migrations, site replication, and testing recovery processes. Through protecting virtual machines and applications, it guarantees service reliability even during outages or planned maintenance, serving industries focused on data security and operational uptime.
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