Overall, I am generally happy with VMware's customer support; they are responsive and I have no reason to complain.
VMware vSphere Foundation determines configuration adequacy and prompts user questions when issues arise. Praised for licensing, scalability, and user-friendliness, it's resilient and supports vast virtual environments. While customer support is responsive, accessibility affects efficacy. Managing support cases and cost efficiency, especially post-Broadcom acquisition and in regions like Pakistan, pose issues. Licensing models raise compliance concerns, notably with Oracle databases, and confusion in quoting processes affects Brazil and LATAM areas.
