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WalkMe pros and cons

Vendor: WalkMe

4.3 out of 5

26 reviews
100% willing to recommend

WalkMe Pros review quotes

Product Manager, Digital Experience Analytics at a manufacturing company with 10,001+ employees

Jul 13, 2026

WalkMe has been implemented as part of the key digital transformations related to the core technology of our organization, such as SAP, bringing visibility to our IT organization around the usage of applications and helping us ensure that the ROI of the applications is being maximized so users get the technology they need and know how to use it in a way that ensures company success.

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Technical Lead at Coforge Growth Agency

Apr 6, 2026

WalkMe has impacted my organization overall by reducing the ticket volume and turnaround time by approximately 7%.

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Kellyandrade Andrade

Global Change Management at Alchemist Adivisor H2H

Jul 22, 2026

I have already obtained return on investment, with productivity increased by 60%, a time and training cost savings of almost 80%.

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AI Director of Creative Technology | CCO at Motion Chamber Studios, LLC

Jul 14, 2026

WalkMe has positively impacted organizations, as from an enterprise level, it deals with software that employees use daily, particularly in a financial setting where a lot of client and data management happens.

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Lead Developer at Elevate Digital Adoption

Jul 14, 2026

We implemented Workday on all three major pieces: HCM, finance, and SCM, which was a huge company-wide implementation, reducing support tickets by eighty percent in the first two weeks after going live with WalkMe.

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Product Manager at a computer software company with 501-1,000 employees

Jan 13, 2026

WalkMe has positively impacted my organization with better change management, quicker onboarding, and fewer support tickets sent through from users using the product.

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reviewer2870961

CEO & SAP Trainer

Jul 13, 2026

WalkMe has positively impacted my customers or their organizations because they save significantly more time, and because employees can find information exactly where they need it, they can devote themselves to other tasks thanks to this time savings.

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UM

WalkMe specialist at a manufacturing company with 10,001+ employees

Jul 15, 2026

WalkMe has positively impacted my organization by making employees more efficient.

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Naveenkumar Lakshman

Presales Engineer at Crayon AS

Nov 7, 2025

In my opinion, the best features WalkMe offers are mainly the faster route of onboarding users, since the use of WalkMe reduces support tickets, it gives us user context and we get natively integrated with the software we are using and all the platforms we have.

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Veronica Reilly

Program Dxp Program Lead at BSP Financial Group

Jul 13, 2026

We recently worked with a banking client where we were able to reduce the amount of time a new home loan takes from 20 minutes to 4 minutes.

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WalkMe Cons review quotes

Product Manager, Digital Experience Analytics at a manufacturing company with 10,001+ employees

Jul 13, 2026

Because it is not a perfect product, there is definitely room for improvement when it comes to the development of new features and the further development of the key capabilities.

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Technical Lead at Coforge Growth Agency

Apr 6, 2026

There is always scope to improve WalkMe. The interactions and the UI interaction could improve somewhat.

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Kellyandrade Andrade

Global Change Management at Alchemist Adivisor H2H

Jul 22, 2026

WalkMe's customer support has some flaws.

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Free Report: WalkMe Reviews and More

Learn what your peers think about WalkMe. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.

908,800 professionals have used our research since 2012.

AI Director of Creative Technology | CCO at Motion Chamber Studios, LLC

Jul 14, 2026

I found a flaw, and nobody believed me.

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Lead Developer at Elevate Digital Adoption

Jul 14, 2026

I would rate WalkMe a nine, maybe an eight due to some price features.

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Product Manager at a computer software company with 501-1,000 employees

Jan 13, 2026

I have not kept up with WalkMe over the years between 2019 and now, so I am not quite sure how it can be improved.

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reviewer2870961

CEO & SAP Trainer

Jul 13, 2026

WalkMe is not capable of running everywhere, and there is a very high—or comparatively high—manual effort required.

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UM

WalkMe specialist at a manufacturing company with 10,001+ employees

Jul 15, 2026

While I am working with WalkMe, sometimes the application is crashing and it is not stable.

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Naveenkumar Lakshman

Presales Engineer at Crayon AS

Nov 7, 2025

WalkMe can be improved, particularly for larger enterprises, as there are challenges regarding audience targeting for lower-level SMB sectors.

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Veronica Reilly

Program Dxp Program Lead at BSP Financial Group

Jul 13, 2026

WalkMe is complex to implement, and that would probably be the only area that could be improved, making the implementation and enablement a little easier.

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Product Categories

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Digital Adoption Platforms

Popular Comparisons

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Oracle Guided Learning vs WalkMe

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