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WalkMe pros and cons

Vendor: WalkMe

4.4 out of 5

13 reviews
100% willing to recommend

WalkMe Pros review quotes

Innovative Learning Coach with 51-200 employees

Jul 1, 2015

Onboarding alone has saved our Implementation and Subject Matter Expert teams countless hours of work in demos and training calls.

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Technical Writer at a hospitality company with 501-1,000 employees

Jul 1, 2015

WalkMe gives us the ability to develop user assistance directly in our software, without redirecting users to online content or videos.

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Director of Customer Success with 51-200 employees

Jul 1, 2015

Overall, WalkMe has helped support our customers and get them doing the things they should be doing in our app.

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Founder & Facilitator at a think tank with 51-200 employees

Jul 2, 2015

Overall, WalkMe exceeded our expectations.

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Manager, Customer Success with 51-200 employees

Jul 1, 2015

If you have a lot of steps to on-board your users and have a web product that is fairly complex to grasp, I highly recommend WalkMe.

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HRO Training Programs Leader with 501-1,000 employees

Jul 1, 2015

WalkMe has made important contributions toward our ability to offer our customers an integrated solution!

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SFDC Solutions Architect at a pharma/biotech company with 1,001-5,000 employees

Jul 6, 2015

WalkMe takes the focus off the admin to provide training and empowers the users to click on the walk-thru's.

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Customer Success Manager at a tech vendor with 51-200 employees

Jul 2, 2015

With Walkme installed we were able to simplify and expedite the customer on-boarding and adoption process.

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Naveenkumar Lakshman

Presales Engineer at Crayon AS

Nov 7, 2025

In my opinion, the best features WalkMe offers are mainly the faster route of onboarding users, since the use of WalkMe reduces support tickets, it gives us user context and we get natively integrated with the software we are using and all the platforms we have.

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Product Manager at a computer software company with 501-1,000 employees

Jan 13, 2026

WalkMe has positively impacted my organization with better change management, quicker onboarding, and fewer support tickets sent through from users using the product.

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WalkMe Cons review quotes

Innovative Learning Coach with 51-200 employees

Jul 1, 2015

Occasionally the system runs a little slowly, which can be frustrating to some of our fast paced end users, but that is more due to the robust number of Walk Thrus our team has created.

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Technical Writer at a hospitality company with 501-1,000 employees

Jul 1, 2015

WalkMe is not an inexpensive tool, so it should be implemented broadly to make the investment worthwhile.

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Director of Customer Success with 51-200 employees

Jul 1, 2015

The next thing I'm looking for from WalkMe is better analytics and reporting tools to make the data they track more actionable to allow our team to create better processes and debug the things that are not working.

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Free Report: WalkMe Reviews and More

Learn what your peers think about WalkMe. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.

885,789 professionals have used our research since 2012.

Founder & Facilitator at a think tank with 51-200 employees

Jul 2, 2015

The biggest area for improvement is the onboarding and training.

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Manager, Customer Success with 51-200 employees

Jul 1, 2015

The app is sometimes sluggish and has a steep learning curve for users who are trying to build WalkMes and are not tech savvy.

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HRO Training Programs Leader with 501-1,000 employees

Jul 1, 2015

The time needed to get started was far beyond what the sales team described in the sales process.

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SFDC Solutions Architect at a pharma/biotech company with 1,001-5,000 employees

Jul 6, 2015

The admin tools can be a little confusing, so I understand registering for the training.

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Customer Success Manager at a tech vendor with 51-200 employees

Jul 2, 2015

The platform is quite complex for a non-technical person, so it takes a while to fly on the platform on your own without constantly bothering CSMs.

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Naveenkumar Lakshman

Presales Engineer at Crayon AS

Nov 7, 2025

WalkMe can be improved, particularly for larger enterprises, as there are challenges regarding audience targeting for lower-level SMB sectors.

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Product Manager at a computer software company with 501-1,000 employees

Jan 13, 2026

I have not kept up with WalkMe over the years between 2019 and now, so I am not quite sure how it can be improved.

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Show 1 more reviews (out of 11)

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Product Categories

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Digital Adoption Platforms

Popular Comparisons

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