WatchGuard AuthPoint MFA Reviews

We were using WatchGuard AuthPoint for our MFA users. Those using WatchGuard AuthPoint are connecting to the WatchGuard firewall.

The WatchGuard firewall includes many security features, such as UDP, block filters, web filtering, and GeoBlock. It's advantageous for us to have the roles in place to block people where we want to have them connected.

The solution should implement a tagging process, which will provide an extra layer of security for the devices connected to the VPN. This will help us determine which Windows Firewall feature or Windows version we need to connect to the VPN. We need to improve these things because we cannot restrict those features right now.

I have been working with WatchGuard AuthPoint in the company for the past 15 years.

WatchGuard AuthPoint is a stable solution.

I rate the solution a nine out of ten for stability.

I don't see any issue with the solution’s scalability.

I rate the solution’s scalability an eight out of ten.

Technical support needs more people who have good technical skills and knowledge instead of just sharing documentation. We can refer to the documentation from our end. It will be easy for us to troubleshoot if they have someone with knowledge of how these boxes work. We contact technical support when we can't find the issue after referring to the documentation. So, when they offer us documentation, it makes no sense.

We need someone with that knowledge level to understand the issue and at least recommend what needs to be done. Documentation sharing is something I can agree with. However, they share the document for any issue and ask us to refer to it. Having a TAC in place doesn't make sense if they don't want to resolve something in real time.

Neutral

The solution's initial setup is not complicated, and we can do it on our own.

We got the product at a low price.

WatchGuard AuthPoint works well in securing remote access for our organization. It's helping the organization a lot in terms of people. Regarding remote connectivity, we have configured the solution with all the users using it.

The AuthPoint mobile app is used for AuthPoint authentication and push notifications. It's quite good in terms of performance, and I didn't find many issues with that. You get notifications on time, and it's working well.

The solution's push notification feature has provided a good user experience. I didn't find many delays in the notification process. It is quite reliable, and the notifications are coming on time to the users who didn't find any issues.

The product has limited next-generation firewall features. The solution has basic features but must improve and add many features to benefit the organization. That's something they need to develop.

I would recommend WatchGuard AuthPoint to people who have budget constraints and need a pretty standard solution with all the features that will benefit an organization. However, the solution has some limitations. People who want a higher level of packet capturing and something better in terms of deep-level inspection should choose some other tool.

Overall, I rate the solution an eight out of ten.

We had a client needing strong security measures for their VPN users. They already used WatchGuard VPN, so to add extra security, we recommended upgrading their basic subscription to include multi-factor authentication (MFA) with AuthPoint. It was seamless, applying the license, adding users, syncing with the local gateway, then Active Directory, and the user groups. And it was as easy as that.

I primarily use AuthPoint for the authentication feature, and it can also do mobile device authentication and more.

The token-based two-factor verification (2FA) for user logins is valuable. It's the primary reason we use AuthPoint, and I find it very effective.

I did reach out to WatchGuard for some features I'd like to see. I have a security license where AuthPoint could be used as a secondary authenticator for Office 365 users.

It would be great to leverage AuthPoint for external authentication for Office 365, especially since some users prefer familiar tools, even with Microsoft's recent 2FA rollout.

Additionally, I'm currently testing WatchGuard EDR, and I'd love to see full visibility into the cybersecurity status of assets, including vulnerabilities. 

I have been using it since August this year. 

I faced no issue whatsoever. AuthPoint has been incredibly stable, with no lag, crashes, or downtime.

Scaling is very simple. When I need to add users for our MFA (multi-factor authentication), I just purchase additional licenses from WatchGuard directly or through partners like Amazon. Entering the license key updates my subscription and expands my user base. We recently scaled from one user to ten, and I expect to have at least twenty in the near future.

I have a couple of open cases right now as I explore the full potential of WatchGuard solutions and how they can help us. 

Their accuracy has been impeccable, and their speed is fantastic. They're very responsive and technically competent. When I faced an issue configuring my CMITsec (local machines not pulling licenses from the IPSec server), it was a simple fix. The support technician walked me through the steps, and identified a missing firewall rule on port 22, and it was resolved within 15 minutes. Case open, case closed! The issue was fixed quickly. 

Positive

The initial setup with AuthPoint was very easy. I simply logged into WatchGuard Cloud, entered the license, and attached it to the necessary firewall. The wizards were clear and straightforward, with no guesswork involved. 

Once I configured the gateway and put it on a server, the configuration for specific features, like the Redis server, was clearly outlined. Everything went seamlessly.

It only took me around three hours! I needed a couple of support calls for questions that weren't explicitly covered in the instructions for advanced features, but the overall process was smooth and quick.

I handled the deployment entirely in-house. As an SSP supporting our clients, we take care of these things ourselves.

It was just me for the deployment process. I'm the head IT assistant, so I manage these kinds of deployments.

We saw a very high ROI. Since we started reselling and using WatchGuard as our flagship, it's evolved beyond firewalls to a SaaS platform offering comprehensive cybersecurity. 

This allows us to sell its value and market the products to customers, earning profit through our markups. Additionally, WatchGuard's excellent support and service quality contribute to our company's overall return on investment. We trust them and they are reliable.

The pricing seems great. It's tied to the firewall subscriptions, with one-year and three-year options available. 

My only concern is the segmentation of services, which I understand is common in SaaS. If I want most security features, like vulnerability scanning, it's not included in the basic package. It requires purchasing EDR, which gives endpoint detection but only limited asset management (physical hardware and software info, user list, malware) and no performance scanning. To get full features, I need Total Security, which combines everything into one payment.

I'd suggest to read the documentation carefully. Reading the manuals is crucial. WatchGuard is detailed and clear, even for non-technical users. Its support team is also fantastic if you need further assistance. 

The manuals cover everything from basic setup to advanced features like Intrudy WebUI and console monitoring. It's truly simple and straightforward.

Overall, I would rate the solution a nine out of ten.

We use the solution for MFA. 

Integration with mobile application is working fine.

It's so simple to configure. We have integration with the WatchGuard firewall.

I have been using WatchGuard AuthPoint for two years.

I rate the solution’s stability an eight out of ten.

50 users are using this solution.

I rate the solution’s scalability a nine out of ten.

I compared the specifications and tried some implementations. After I decided to choose Watchguard AuthPoint.

The initial setup is very simple. They have good tutorials and good support from vendors.

The solution is a little expensive.

Overall, I rate the solution a nine out of ten.

We use the solution for multi-factor authentication.

The solution helps with workforce authentication. The security provided by the product is valuable. It is easy to use the push notifications. They improve user experience. The integrations are good.

The product must enable administrators to restrict the privileges of remote users.

I have been using the solution for three months.

Support is very good.

Positive

The initial setup is easy. The deployment took two hours. I deployed the tool myself. I took a course on WatchGuard AuthPoint to configure it.

I will recommend the product to others. We can integrate the tool with a firewall and secure it. Overall, I rate the solution an eight out of ten.

We mainly use this solution to provide security for the devices on our clients network in the banking sector; to stop credential theft, or virus transfer from staff working remotely.

The approvals feature of this solution is very good; it is operated by just one button, and can be controlled from a mobile device if needed.

We would like the zero trust feature of this solution to be completed, with more details added and more laptop management capability.

We would also like more functionality to be given to the admin role of this product, with less permissions assigned to the end-user roles.

We have been using this solution for around two years.

We have found this product to be stable, in our experience.

This is an easily scalable solution.

The support for this solution is very good.

The initial setup of this solution was very easy, and the deployment only took 10 to 15 minutes.

Licenses for this product are available in either 1, or 3 year terms. There is only one license option for this solution, and it is not customizable.

We would recommend that businesses considering this solution make sure that they know the business needs that apply to this product, in detail. They should also ensure that they have set up the policies before activating the hardware tokens, and before activating the MFA's that will be in place.

I would rate this solution a nine out of ten.

WatchGuard AuthPoint is the multifactor authentication solution for our VPN. It gets used on a regular basis. It is our multifactor authentication piece to connect to our VPN back into our network.

We are using its latest version. It is a cloud solution, and it is probably on
WatchGuard's cloud. We don't control it.

Personal notifications are very easy to use.

It has been really great. We don't have any complaints about it at all. We've only had one or two very minor glitches, and they were just in passing.

We implemented AuthPoint last year.

It has been very stable. 

It scales easily. We have about 25 people.

I used their technical support one time. They were very good. I would rate them at least a nine out of 10.

Positive

This is the only one we've used.

It is fairly straightforward. You need to have some general knowledge of networking and networking functions, but other than that, it is pretty straightforward.

The pricing, I believe, is around $3 a user a year. It is quite reasonable.

It is very easy to use once it is set up and going.

I would rate it a nine out of 10.

We use the product for multi-factor authentication in-house. We also expect our suppliers to implement the solution because we're dealing with sensitive data, personal data, and need to use two-factor authentication. So it can be integrated with remote support. We use well-prepared templates to integrate the AWS, Office 365, and so it's very, very easy to implement for our needs. I'm the General Manager of our company and we partner with WatchGuard.

Push authentication is very, very compatible and a valuable feature. You only need a smart phone, Android, or iOS and then it can be implemented as an app on the phone, rather than with a hardware token. There's no need to wear a hardware token so you're always secure. Your smart phone is by your side and so is your token. If it were a hardware token you would have a big problem.

Documentation on cloud could be improved. For example, they could introduce video tutorials for implementation. 

In the next release, they could perhaps enhance the locking as an additional feature. For now, it's limited to 90 days. Maybe it should be enhanced to be GDPR-compliant.

I've been using the solution for about two years. 

It's a very stable solution because it's on-premise. You have the RADIUS server that's easy for Windows implementation. You can also integrate Active Directory You must look for your stability concerning RADIUS on premise and also on Active Directory. The cloud is also very stable. 

The solution is very scalable, it can be scaled to over 100 users. You can start with five user licenses and can expand as necessary. For now, we have 15 users in the company. We also integrate our suppliers and get them to use the two-factor authentication for additional security. We also expect them to be GDPR compliant.

We've used technical support very rarely - reaction time is somewhere between two to four hours by email. You need a good reseller or system integrator because WatchGuard support is in English. We are in Germany so it's a bit of a disadvantage for native German speakers. But in the IT field it's normal to have to speak English. 

Initial setup is quite straightforward. The customer just needs to instal the gateway software on premise. It's a RADIUS emulation. Deployment takes about half an hour. The time it takes depends on the number of users that you want to implement. Every user needs a token and implementation is on the smart phone so it can take more time, but for one end user deployment takes half an hour.

Test the solution before you buy. There is a 30-day free trial period with full functionality, and it's easy to test. It's very, very important to use a multifactor authentication, and AuthPoint offers two-factor authentication with the various options.

I would rate the product an eight out of 10.