I use it for running various applications, like Office 365.
Application Development Specialist at Field consulting Ltd.
Easy installation and the initial setup time is reasonable
Pros and Cons
- "Windows is so widely used that almost every problem has been encountered by someone else. There are usually multiple solutions or workarounds available online. So, in that sense, the support is pretty good."
- "Stability can be an issue. I have to restart it every two days. And the boot time is quite long."
What is our primary use case?
What is most valuable?
Compared to earlier versions I've used, it's certainly an improvement in some ways. I started with Windows way back, maybe even before 3.0, though that was the first widely used.
I was already using Windows 2.0 during university, then was required to use 3.0, 3.1, and Windows 95. I skipped 98 and switched to XP.
So, it's hard to pinpoint a specific "business case" for Windows 10. There's Linux as an alternative, but compatibility with the applications I use just wasn't there, making it a poor choice for me. In that sense, it's mostly just a one-way street.
What needs improvement?
Stability can be an issue. I have to restart it every two days. And the boot time is quite long. My laptop's old, has no SSD, and is just a traditional Winchester. Had desktops with Windows 11 and SSDs, much better performance. But hardware limitations on my current laptop lead to stability and response issues.
It's more like the whole reinstall every two years thing. It makes cleaning a pain. Performance improves significantly after a fresh install, then slowly deteriorates as I add more programs.
But my biggest concern with Windows 10 is actually bigger than my situation. I'm replacing my laptop anyway, but I read that Windows 10 support ends in a year or so. And with hardware limitations, many other computers won't run Windows 11. So it's not just me. A lot of people with decent, still-working Windows 10 machines will lose support and be unable to switch to 11.
This will be a significant problem for individuals and institutions. Large companies with thousands of computers don't replace them every three years, and they might face issues with many computers unable to run Windows 11 and lacking support for 10.
For how long have I used the solution?
I've been using Windows 10 for several years. It's the core system on my current laptop. So, I've been using it for over five years, basically since its introduction.
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What do I think about the stability of the solution?
Windows 10 is definitely more stable, not like the earlier versions with those constant blue screens when the system crashed. I've been using it for years and maybe seen the blue screen only two or three times. So, it's really stable.
The problem isn't the stability, but the performance definitely degrades over time.
What do I think about the scalability of the solution?
If you add more RAM, Windows will use it and provide better performance. But otherwise, it's not easy to interpret scalability in this context.
I work in a small organization. Maybe 10 to 15 people use Windows 10, but individually not centrally managed.
How are customer service and support?
We get support mostly from internet searches. Windows has some built-in diagnostics for network issues, printing problems, and so on. Sometimes, the analysis results or even failures from these tools lead you to different support homepages. I've found some helpful answers there, but it's not always clear whether it's an official Microsoft page or just a general support site.
On the other hand, Windows is so widely used that almost every problem has been encountered by someone else. There are usually multiple solutions or workarounds available online. So, in that sense, the support is pretty good. I've never actually had to contact a technical support rep directly.
How was the initial setup?
The full setup takes about an hour and a half. Naturally, installing all your programs after that can take two days, but that's a separate issue.
The process was pretty simple. I prepped an installation flash drive with the necessary components from the Windows homepage, stuck it in, and the setup started.
I gave some parameters and entered my license key, and that was pretty much it. There were some choices along the way, but they were all straightforward.
It was on-premises for me, but I know larger organizations can deploy Windows remotely with disk images or over the network. That's a different process, though.
What's my experience with pricing, setup cost, and licensing?
I paid for a license, but there's no monthly fee. It was a one-time purchase, maybe around $100, with my laptop. Not a huge expense.
Which other solutions did I evaluate?
I didn't evaluate other options. When Windows 10 came out, I was still on Windows 7, and I switched pretty quickly within a year. Didn't really explore alternative options. I did try Linux as a possibility, but the software I use isn't compatible.
What other advice do I have?
Overall, I would rate the solution a nine out of ten. I would advise not to install too many unnecessary programs because it will definitely slow down Windows, especially those with resident components running in the background.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Analyst at a comms service provider with 10,001+ employees
Useful for emails, reading books, and watching movies—for work and entertainment
Pros and Cons
- "I've used different Windows releases for many years, so it's the preferred operating system that I'm used to. I don't use the tiled interface that Microsoft introduced to unify laptop and mobile interfaces, but I find it inconvenient on laptops. I prefer the more classical, conservative interface like Windows 7 and XP."
- "I think there are too many unnecessary questions when installing the solution. I try to do it as quickly as possible, answering "no" or "I don't want" to most questions. I don't remember the questions because I just try to skip them all. I don't pay attention to particular questions as I don't need them. I know I'll get Windows at the end, which I need. Compared to years ago, the installation process now has many more non-technical questions about usage and family members, which I don't like."
What is our primary use case?
I use Windows 10 for everything in my IT job. I use it for different tools, programs, and client software in a client environment. I also use it for emails, reading books, and watching movies—for work and entertainment.
What is most valuable?
I've used different Windows releases for many years, so it's the preferred operating system that I'm used to. I don't use the tiled interface that Microsoft introduced to unify laptop and mobile interfaces, but I find it inconvenient on laptops. I prefer the more classical, conservative interface like Windows 7 and XP.
What needs improvement?
I think there are too many unnecessary questions when installing the solution. I try to do it as quickly as possible, answering "no" or "I don't want" to most questions. I don't remember the questions because I just try to skip them all. I don't pay attention to particular questions as I don't need them. I know I'll get Windows at the end, which I need. Compared to years ago, the installation process now has many more non-technical questions about usage and family members, which I don't like.
For how long have I used the solution?
I have been using the product for six to seven years.
How are customer service and support?
I've never directly contacted Microsoft support, but I've found answers on their support website through Google searches.
What other advice do I have?
I don't personally manage the security features; corporate administrators handle that. I don't control the default Windows security services.
Our company plans to upgrade to Windows 11 in a few months, replacing Windows 10. I'm unsure about performance compared to Linux, but I'm more used to Windows, so I don't plan to switch.
We have OneDrive integration, but I don't use it much. For security and privacy reasons, I prefer keeping my files locally on hard disks rather than in the cloud. I also don't like distributing my files across cloud networks to make them more available to others.
I'd rate Windows 10 as eight out of ten. It's not a ten because of unnecessary features like the tiled interface and installation questions. Also, a controversial feature in Windows 11 would automatically take screenshots every few seconds, including passwords and secret information. After complaints, Microsoft made this feature off by default. They presented it as an advantage for retrieving lost information, but people feared privacy implications. That's why I don't rate it a ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Solution Consulting Manager at Lenovo PCCW Solutions
Has a straightforward setup phase but needs to ensure that it doesn't work slow for the users
Pros and Cons
- "The tool is easy to use."
- "Sometimes, I need to reboot it when it slows down."
What is our primary use case?
I use the solution in my company for general office usage purposes, including areas like emails, Excel, or PowerPoint.
What is most valuable?
The most valuable feature of the solution stems from the fact that since it is the most common platform, many applications are available on it to support our company's needs. The tool is easy to use.
What needs improvement?
Sometimes, I need to reboot it when it slows down. When a patch is installed, it will have to be rebooted several times. The aforementioned area can be considered for improvement in the tool.
For how long have I used the solution?
I have been using Windows 10 for a couple of years.
What do I think about the stability of the solution?
It is a stable solution. Stability-wise, I rate the solution a seven out of ten.
What do I think about the scalability of the solution?
I don't think it is a scalable solution.
My company has over 1,000 product users.
My company has no plans to increase the number of users.
How are customer service and support?
My company just uses internal IT support, and I don't know whether they use some kind of Microsoft support.
How was the initial setup?
The product's initial setup phase is pretty straightforward.
The installation usually involves some patch deployment with some kind of tools. Generally, I just use the tool by myself, and I just need a USB to install the solution.
My company has an internal IT team to take care of the tool's deployment and maintenance.
The solution can be deployed in 30 minutes.
What's my experience with pricing, setup cost, and licensing?
I think my company has acquired a license from the OEM. I believe that the product is cheaply priced.
What other advice do I have?
Whether I would recommend the product to others or not depends on their use cases. The security part of the product may be an issue, and it might be quite serious.
Compared to the previous version of the products, the hardware compatibility offered by Windows 10 is okay right now since I haven't faced any application issues lately.
I rate the tool a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Design engineer at a construction company with 201-500 employees
Integration capabilities and user interface drive operational efficiency
Pros and Cons
- "Windows 10 provides integration capabilities and operational efficiency."
- "Windows is considered overpriced, especially given the normal software functionalities."
What is our primary use case?
Windows 10 is the operating system for our entire organization.
What is most valuable?
Windows 10 provides integration capabilities and operational efficiency. The user interface, ease of deployment, and pricing are appreciated. It is the most common operating system, and people like it as there are no particular problems or issues.
What needs improvement?
The areas of firewall, antivirus, and similar features could be improved as they are not very strong.
For how long have I used the solution?
I have been using Windows for many years.
What was my experience with deployment of the solution?
No major problems; right now, deployment is pretty good.
What do I think about the stability of the solution?
I haven't faced any major downtime issues.
How are customer service and support?
Our organization is quite satisfied with Microsoft's support.
How would you rate customer service and support?
Positive
How was the initial setup?
Installation is pretty good with no big problems.
What's my experience with pricing, setup cost, and licensing?
Windows is considered overpriced, especially given the normal software functionalities.
Which other solutions did I evaluate?
Apple products are much better, but they are more expensive.
What other advice do I have?
I would prefer to remain anonymous. I would rate the overall solution an 8 out of 10.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Functional Consultant at DXC Technology
User-friendly, has good security features, and provides patches for vulnerabilities
Pros and Cons
- "The tool is user-friendly."
- "The product must provide AI features in future releases."
What is our primary use case?
The solution is the back-end operating system for almost all my activities. I use it to connect with the client network and open the files in the system.
What is most valuable?
I like the file structure and the ability to search is valuable.
I like the ability to create documents. The tool is user-friendly. The security is great. The vendor provides patches for the vulnerabilities in the solution. We have had no issues with the security.
The newer versions are better than the older ones. I haven't personally faced any issues.
What needs improvement?
The product must provide AI features in future releases.
For how long have I used the solution?
I have been using the solution for five years.
What do I think about the stability of the solution?
I rate the tool’s stability a ten out of ten.
What do I think about the scalability of the solution?
The tool is highly scalable. We have almost one lakh users in our organization.
How are customer service and support?
The support is good. We do not contact support often. Our in-house support team can manage the issues by themselves.
How was the initial setup?
The IT team does the setup for us. One administrator is enough to deploy the product.
What was our ROI?
The ROI is good. We have got a 100% return on investment.
What's my experience with pricing, setup cost, and licensing?
I rate the pricing a seven out of ten. The price could be improved. There are no additional costs associated with the product.
Which other solutions did I evaluate?
I have also used Windows 8. Windows 10 is more user-friendly, and the response time is higher. Windows 10 has more features. For high-volume operations, organizations prefer Linux.
What other advice do I have?
Windows 10 is a good operating system for technical and IT personnel. It is a stable system. It has security features. It’s good for individual users. Overall, I rate the solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Product manager at Tata Communications Ltd
User-friendly, easy to setup and manage domain
Pros and Cons
- "It's user-friendly, and you can toggle between all your UI and features, which is good."
- "I would just recommend that they focus more on security."
What is our primary use case?
My use case is related to the corporate office.
What is most valuable?
It is user-friendly, and its features are good. It's user-friendly, and you can toggle between all your UI and features, which is good.
What needs improvement?
There is a little bit room for improvement in UI. I would just recommend that Windows 10 focus more on security. Windows 10 should update patches promptly as they become available for normal security purposes to prevent hacking and other issues.
For how long have I used the solution?
I have been using it for more than ten years. I am a Microsoft lover. I've been using it since Windows XP, so it's been quite a few years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Scalability depends on the customer's requirements, like storage needs. It's flexible.
If it's a virtual machine (VM), scalability is good. But for physical devices, it depends on the specific setup.
All of our employees, over 5,000, are using Windows products. The number has been increasing over the past 20 years. All of our users are on Windows systems.
Mostly engineers use Windows. Some use Linux, depending on client requirements. But Windows is used extensively.
How are customer service and support?
How was the initial setup?
The initial setup is very easy. It took less than half an hour.
What about the implementation team?
We didn't take anyone's help. I did it myself. I deployed it myself.
The process is quite simple. Since CDs and all the necessary materials are available, you just follow the on-screen instructions. It's not complicated at all.
What's my experience with pricing, setup cost, and licensing?
Windows 10 has a good subscription. But, Microsoft should work on making the OS more affordable to compete with other operating systems like Linux, which is known for its security and is used on many servers. They could also add new features and support more applications.
The licensing is yearly. I think the license is only available on a yearly basis. It would be nice if they offered some one-time license options where you could procure it for a lifetime.
It's not expensive or cheap, but it's in a mediocre range. They could make it a little bit cheaper.
What other advice do I have?
Overall, I would rate the product an eight out of ten. The benefits are more related to software users or people who use Windows in organizations. It's easy to manage domains and configure it. That's a major benefit.
Even if the OS gets corrupted or compromised, users can easily format the system and start over. That can be done very easily.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager at Reliance Industries Ltd
Though it is an easy-to-use solution with a straightforward setup phase, the support needs to be improved
Pros and Cons
- "This solution is easy to use. I am satisfied with the solution."
- "I want the solution's support to be improved. I want the support to be faster."
What is our primary use case?
I use the solution to run some applications. I also use it for normal browsing purposes.
What is most valuable?
This solution is easy to use. I am satisfied with the solution.
What needs improvement?
I want the solution's support to be improved. I want the support to be faster.
For how long have I used the solution?
I have been using Windows 10 for a few years.
What do I think about the stability of the solution?
It's a stable product.
What do I think about the scalability of the solution?
The solution's scalability is good. A lot of people are using the solution in my company. The usage of the solution is increasing day by day. Its usage may increase by 50% in the next two years.
How are customer service and support?
I have contacted technical support. Though it is not as good as expected, it is reasonable.
How was the initial setup?
The setup phase was straightforward. I deployed the solution in 2016.
The deployment process involves us taking the software from Forcepoint, then Hitachi personnel install it for the first time. After that, we upgraded it. We got it when it was Windows Version 1.0, and now we are at Windows Version 5.3. The upgrading part was done by my in-house team members.
For the deployment and maintenance, we need around 10-20 people.
What about the implementation team?
For the first time, I implemented it with help from a Hitachi vendor.
What other advice do I have?
I recommend the solution to smaller companies. But for larger companies, I cannot recommend it.
Overall, I rate the solution a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solutions Engineer at a tech services company with 1,001-5,000 employees
Easy to use and offers good performance
Pros and Cons
- "The product's initial setup phase is pretty straightforward."
- "My problem with the product stems from the fact that it does not ask for your opinion or time when going for an upgrade."
What is our primary use case?
I use the solution in my company just to run my applications, especially the ones that are compatible with Windows 10. In our office work, we use the tool for emails, presentations, browsing the internet, and some other similar stuff.
What is most valuable?
The most valuable feature of the solution is the notepad.
What needs improvement?
My problem with the product stems from the fact that it does not ask for your opinion or time when going for an upgrade. I feel that the product just starts the upgrade abruptly. The aforementioned area can be considered for improvement in the product. I would like the product to reduce the frequency of updates.
For how long have I used the solution?
I have been using Windows 10 for about six years.
What do I think about the stability of the solution?
It is a stable solution. Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
It is a very scalable solution.
In the APEC region, around 1,000 people use the product in the company. At a global level, there are around 2,000 people using the product.
Whether there are plans to increase the use of the product or not is something that depends on the plans that come out from our company's headquarters.
Which solution did I use previously and why did I switch?
Previously, I have used Windows 7. In the past, my company used to use Apple macOS, but since we wanted to standardize everything, we moved to Windows OS.
How was the initial setup?
The product's initial setup phase is pretty straightforward.
The solution is deployed on the cloud.
The solution can be deployed and can be up and running in 30 minutes, after which I can directly use the tool.
What's my experience with pricing, setup cost, and licensing?
My company has opted for a volume-based license.
What other advice do I have?
The performance offered by Windows 10 is better compared to the one offered by Windows 7.
The security framework offered by the product is not good enough for our company, and this is one of the reasons why we are using an additional product for endpoint protection.
One thing that I don't like about the product is when I present the product to our company's client. The clients find that they need to update without any dialogue box appearing for them asking whether they want to update it or not.
To those who plan to use the product, I would say that they need to be careful while using free Wi Fi access.
With regards to whether the solution supports hardware compatibility compared to its previous versions, I would say that one of the reasons why my company moved to the cloud was for compatibility, but in general I know that there is a need to refresh technology after five to eight years of its initial purchase.
In terms of the benefits offered by the product, I would say that it is very easy to use and is very user-friendly.
I rate the tool an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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