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reviewer1320186 - PeerSpot reviewer
Project Manager at a computer software company with 11-50 employees
Real User
Nov 23, 2020
Straightforward to set up, and works well for monitoring our internal network
Pros and Cons
  • "The initial setup was not complex."
  • "The graphical user interface could be customized a little bit more, and also the dashboard could be more friendly."

What is our primary use case?

Primarily we are using an on-premise installation, and just now we are exploring the cloud installation. It's basically the same one. It's a pre-production and production environment. We use the on-premises for testing, and we have the one with the cloud installation also.

We are using this solution for monitoring our internal network and infrastructure in the company, and also for monitoring a couple of our customers' installations. Not only their network but also their services, and to reduce consumption.

What needs improvement?

The graphical user interface could be customized a little bit more, and also the dashboard could be more friendly.

I would like to recommend the possibility of being integrated for the monitoring of the Micro Strategy System environment and clusters of machine Micro Services.

For how long have I used the solution?

I have been using Zabbix for perhaps six months

What do I think about the stability of the solution?

This solution is stable.

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Zabbix
January 2026
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What do I think about the scalability of the solution?

It's a scalable product. We have 20 users in our organization who are using it.

How are customer service and support?

We don't have any experience with technical support. We haven't had any reason to contact them because we have been able to address any issues on our side.

How was the initial setup?

The initial setup was not complex. It took two hours to install.

What about the implementation team?

My colleague, along with one other internal team member deployed this solution. We did not use anyone externally.

What other advice do I have?

We have only just started using this solution a couple of months ago, but we plan to continue using it in the future.

I can recommend this product to others who are interested in using it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1195575 - PeerSpot reviewer
Managing Director at a tech services company with 1-10 employees
Real User
Oct 25, 2020
A free enterprise monitoring solution
Pros and Cons
  • "It's a very reliable platform and we've never had any issues regarding the scalability or the stability of Zabbix."
  • "Zabbix technical support is sold separately."

What is our primary use case?

The primary use case is the cost. Typically speaking, our customers have a plethora of tools and they find it very difficult to manage their business services with a selection of tools. In most cases, they're able to replace all of their tools with one — Zabbix. 

We counsel groups and we recommend using Zabbix — we're a reseller.

We focus on Zabbix. When a customer needs it integrated with Microsoft, or ServiceNow, or other solutions, then we help them out from a consulting perspective. We focus on and we recommend Zabbix. Which is an enterprise monitoring solution.

I take care of sales and marketing.

If the customer requires integration, then there are easy ways of integrating Zabbix with JIRA, ServiceNow, ITSM, and all other sorts of different solutions.

What is most valuable?

The most valuable aspect of this solution is the fact that it is enterprise-level, scalable, and free.

Just being free isn't enough, obviously. You have to be able to respond to a considerable number of enterprise requirements and be secure. Security is part of the enterprise requirements. The fact that Zabbix can offer those things, and it's free, is why our customers choose it.

What needs improvement?

When our customers don't choose to go with Zabbix, it's usually been because they're looking for a solution that also contains mainstream AI, AIOps, if you wish. AIOps is a fully noted marketing buzzword, which can mean all sorts of things for different people. When I use that term, I'm talking about the requirement to analyze in-depth enterprise data. Zabbix is not an analytics platform.

We've never had any issue at all integrating Zabbix with any of the existing enterprise tools, whether it be ITSM, JIRA, or an analytics tool like Splunk — it's never been an issue. Their design team does a very good job allowing people to get access to the Zabbix database and to the Zabbix Schema, which defines the data that's stored in.

In the latest version, which is just about to be deployed, they are adding the capability of doing APM (Application Performance Monitoring). That's a feature that has currently been lacking — we'll have to see how it goes.

For how long have I used the solution?

I have been using Zabbix for one year.

What do I think about the scalability of the solution?

It's a very reliable platform and we've never had any issues regarding the scalability or the stability of Zabbix. We've seen customers (not our customers) that have got huge implementations of millions of objects which are being managed. We've never had any issues with scalability.

How are customer service and technical support?

Zabbix is not a licensed software. People don't buy licenses for Zabbix. Technically, we are a reseller. So what is it that we resell from Zabbix? The answer is their service. Either their contractual support, their annuity based support, or their technical support. We can get them involved in certain implementations if the customer requirements require that.

Zabbix technical support is sold separately.

How was the initial setup?

The initial setup is straightforward. It's a powerful tool; it's applicable to many different domains, through networks, through infrastructure, through applications, through containers, virtual resources, and cloud-based applications — it can be applied to all of them. The initial implementation is usually something we never have an issue with. It's a very easy-to-download package. Implementation requires experience. Deploying Zabbix is very easy, but if you don't know what you're doing, you can make an awful mess. That's where and why we offer our consultancy — to help people to make sure that they don't end up with petabytes of monitoring information on the first day. Which of course no one has any time to go through and handle. 

What other advice do I have?

Speak to a Zabbix expert before you get started because there are so many options in terms of architecture for deployment that you really need to understand relating to how Zabbix can give you those options and why they're useful. Options might include encryption or distributed architecture, so delegating monitoring responsibilities close to the objects that have been managed using proxies is a good idea. There are choices to be made so if you don't know the product and you are speaking to someone who does, then listen, because they can advise you properly to get the best benefit out of the software. Zabbix is a free package, you're not paying for any licensed software; the expense of Zabbix over time is related to how it's deployed and used. If you don't deploy it right, then you'll spend more time fixing your mistakes than actually using the software.

On a scale from one to ten, I would give Zabbix a rating of eight.

I am not giving them a higher rating because they don't have analytics. They're getting there. They're becoming more and more proactive. They just added something which was very important called 'application performance monitoring'. From an enterprise perspective, they still lack the analytics capabilities, but that's not necessarily an issue unless you're looking to choose one tool that does everything.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Zabbix
January 2026
Learn what your peers think about Zabbix. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,665 professionals have used our research since 2012.
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IT Assistant at a hospitality company with 201-500 employees
Real User
Oct 20, 2020
Open-source, reliable monitoring that helped solve my connection problems
Pros and Cons
  • "During my testing, the features that I like the most are that it can be integrated with my system, and it provides me with reports of all of my servers."
  • "I would like to remotely connect to the computer, and Zabbix doesn't have this capability."

What is our primary use case?

The primary use case is to resolve connection issues for my YouTube access.

What is most valuable?

I am still exploring all of the features that this solution offers. At this time, I have only downloaded the system log and scripts. 

During my testing, the features that I like the most are that it can be integrated with my system, and it provides me with reports of all of my servers. This allows me to know what is going on with my servers.

Also, I can create a script to download all of my configurations.

What needs improvement?

I don't know if I can remotely restart my servers or to know how a guest is doing on the server. I would like to remotely connect to the computer, and Zabbix doesn't have this capability. 

I have to use another software such as Emperor to log into the computer to see what is going on with the servers.

I would like to see a RAS integrated with Zabbix for monitoring, also to be able to check the server and to have an automatic display to do what we need to do.

For how long have I used the solution?

We are in the testing phases of Zabbix. I have been testing it for three months.

We are currently deploying it on my VMware to test the product and see how it works. Once I have all of the skills and requirements, I can process it into a real deployment.

What do I think about the stability of the solution?

Zabbix is a stable solution.

What do I think about the scalability of the solution?

I am currently the only user in my organization.

I plan to use Zabbix in the future, as it has helped me resolve my connection issue.

How are customer service and technical support?

I have not contacted technical support. When I have an issue, I research their YouTube channel and watch their videos. 

You have to be patient. It helped to resolve the issues.

Which solution did I use previously and why did I switch?

Previously, I was using the PRTG Network Monitor. It's an expensive solution. 

I chose Zabbix because it's a free edition, and I don't require a lot of monitoring. Also, I was limited.

How was the initial setup?

The initial setup was fine, it was simple.

For a proper installation, it can take up to two weeks.

What about the implementation team?

I completed the installation myself.

I installed the server, and then the client on the Windows machine to make the link.

What's my experience with pricing, setup cost, and licensing?

It's an open-source solution that can be used free of charge.

Which other solutions did I evaluate?

I have not tested any other solutions. I looked at most of the other products, but we have to pay for them. 

To resolve a fixed problem, I would have asked the management to purchase the product, which would take time. Instead, I read the review and installed Zabbix directly to resolve my connection issue.

What other advice do I have?

I am also using this solution to help me with writing my master examination. I need to write something about this solution.

I would recommend this product to anyone who is interested in using it.

I would rate Zabbix an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1428687 - PeerSpot reviewer
Deputy Manager - Infrastructure at a retailer with 1,001-5,000 employees
Real User
Oct 13, 2020
Good for monitoring but complicated to configure and it needs to be more customizable
Pros and Cons
  • "The most valuable feature is monitoring."
  • "Having a more customizable interface and dashboard would be an improvement."

What is our primary use case?

We primarily use Zabbix for monitoring our infrastructure.

What is most valuable?

The most valuable feature is monitoring.

What needs improvement?

Having a more customizable interface and dashboard would be an improvement.

The interface could be more user-friendly because it is can be really complicated if an end-user has to configure it. The administrator usually has to take care of that.

I would like to see more SNMP and storage support.

Application monitoring should be included in the future. I would like to see voice telephony monitoring and database monitoring.

The reporting functionality is limited.

For how long have I used the solution?

I have been working with Zabbix for the past four years.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

We have had no problem with scalability. The only people who use it are the IT staff, which is between 10 and 12 people.

How are customer service and technical support?

As we are using the free version, we do not have a support contract.

What's my experience with pricing, setup cost, and licensing?

We are using the free, open-source version.

What other advice do I have?

This is not a product that I recommend. Instead, I recommend using SolarWindows or ManageEngine for monitoring because there are more features on Zabbix with limited usability. Reports are also limited. Basically, you get more features in SolarWinds or ManageEngine.

I would rate this solution a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1382850 - PeerSpot reviewer
ICT Network Infrastructure & Architect at a transportation company with 1-10 employees
Real User
Sep 10, 2020
A straightforward setup, stable, and offers flexible licensing
Pros and Cons
  • "The flexible licensing model is one of the solution's most valuable aspects. It really allows for great flexibility for companies."
  • "The documentation could be improved."

What is our primary use case?

The solution can be used to monitor both on-premises and cloud infrastructure.

What is most valuable?

The flexible licensing model is one of the solution's most valuable aspects. It really allows for great flexibility for companies.

The initial setup is very straightforward.

What needs improvement?

The NetFlow integration really could be improved upon. In general, integration with other solutions and services needs to be worked on.

The documentation could be improved. I find that it's a bit limited.

It runs on a Linux backend, and we're using it to monitor our Windows platforms. For people who are not familiar with Linux, there may be issues. You do need to have a bit of Linux knowledge before beginning, otherwise, you may have problems working with it.

For how long have I used the solution?

We've been using the solution for two months at this point. It hasn't been a very long period of time.

What do I think about the stability of the solution?

The stability of the solution is good. It's reliable. There aren't glitches or bugs. It doesn't crash or freeze. We haven't had any issues.

What do I think about the scalability of the solution?

The scalability is quite good. If you need to scale the solution up, you can do so. It's pretty straightforward. We haven't had any issues so far.

In our organization, we have about 1,600 users on the product.

We most likely will increase usage in the future.

How are customer service and technical support?

We've used technical support in the past. They have different platforms that handle requests at different levels. The gold platform, for example, offers support but is slightly limited. 

How was the initial setup?

The initial setup isn't complex at all. It was very straightforward.

In terms of deployment, it takes about a day, however, you have to add in all the other items that you're monitoring. We deployed everything and then rolled it out over the course of a couple of weeks.

What about the implementation team?

I handled the implementation myself. I didn't need to solicit the help of a vendor, consultant, or integrator. 

What's my experience with pricing, setup cost, and licensing?

The licensing is great on Zabbix. It's very flexible and great for various types of businesses.

What other advice do I have?

We're just a customer. We don't have a business relationship with Zabbix.

I'd recommend the solution. It's easy to use and it's been quite useful. New users do have to be pretty comfortable with Linux, however, otherwise, they may have a hard time adapting to the system.

I'd rate the solution eight out of ten overall.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
D6B8 - PeerSpot reviewer
District Technology at a educational organization with 201-500 employees
User
Sep 8, 2020
Being able to monitor almost any device in one location is extremely convenient

What is our primary use case?

Monitoring systems and services that don't have their own solution in our environment. Single place to monitor multiple systems and processes. We monitor servers, websites, key card devices, etc..

How has it helped my organization?

Before we didn't really have a centrally managed monitoring solution, so adding this product has been a blessing as we are able to actively monitor and react accordingly. Being able to monitor almost any device in one location is extremely convenient.

What is most valuable?

The feature which I like the most would have to be the GUI. At first, I was put off, as I felt it was too complex or busy. Upon using it to setup devices, I found it was well laid out and has come a long way.

The agents are also very easy to install and manage, making this more of a turnkey solution for most.

What needs improvement?

I wish it had more options for personalizing the product, such as being able to include your company's logo without editing text files. More templates for specific devices.

For how long have I used the solution?

More than three years.

What do I think about the stability of the solution?

None yet. Runs solid on very light resources.

What do I think about the scalability of the solution?

Not yet, but as of now, it's a single server - might have to dive in at some point with the proxy configuration.

How are customer service and technical support?

I have used publicly available resources. I can't comment on their customer service.

Which solution did I use previously and why did I switch?

We used Cacti, which worked well for our uses. We moved because we needed a more updated solution that had support for a myriad of devices. The community is also active in development of plugins.

How was the initial setup?

It's a decently complex system to get setup, it's not a simple package based system (well technically it is, but not as easy as others). It's also not as extreme as Nagios or Prometheus. We added Grafana, which made it a little more complex.

What about the implementation team?

In-house team.

What was our ROI?

Time and knowledge. Without it, we wouldn't have known of current issues in our environments. It allows us to deep dive and get to the core issues quicker.

What's my experience with pricing, setup cost, and licensing?

It's open source, so no cost/licensing needed.

Which other solutions did I evaluate?

Nagios, Prometheus, Check_MK, Adagios, Icinga 2, Zenoss, PRTG, and Cacti.

What other advice do I have?

Zabbix coupled with Grafana (there's a plugin for Zabbix, very easy to setup), is a great monitoring stack. Leveraging "Let's Encrypt for SSL" is also a must!

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Infrastructure Automation Lead at a computer software company with 5,001-10,000 employees
Vendor
Aug 20, 2020
Has good stability and scalability
Pros and Cons
  • "Zabbix is both stable and scalable."
  • "For us, the initial setup was complex"

What is our primary use case?

I implement Zabbix for large companies with over 5,000 employees.

What needs improvement?

In the near future, we are going to see integration with its cloud platform.

We would like to use it for RBI, for service and credibility reports for our manager and management staff, and we also hope to use it to deliver customer scripts, etc. Currently, because we monitor over 5,000 hosts and servers, we need to use open source. 

For how long have I used the solution?

I have used Zabbix for the last five years.

What do I think about the scalability of the solution?

Zabbix is both stable and scalable. As I mentioned earlier, we scale more than 5,000 hosts.

How are customer service and technical support?

Currently, our own team provides support, but in the future, we may use Zabbix support.

Which solution did I use previously and why did I switch?

We also use Nagios, but we are going to stop using this solution as it has specific limitations that we require. 

How was the initial setup?

For us, the initial setup was complex. We plan on integrating Zabbix with Prometheus and Grafana for a smooth relationship between dashboards. 

What's my experience with pricing, setup cost, and licensing?

We purchased Zabbix for a good price, including support. It's cheaper than Datadog and ScienceLogic.

What other advice do I have?

On a scale from one to ten, I would give Zabbix a rating of nine, strictly because we would like to see better integration with mobile TeleCloud.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1339749 - PeerSpot reviewer
Consultant at a tech services company with 51-200 employees
Consultant
Aug 9, 2020
Scales well, provides good visibility, and the alarm monitoring is helpful
Pros and Cons
  • "The most valuable feature is the alert and alarm monitoring."
  • "If Zabbix had a better dashboard then it would be nice."

What is our primary use case?

I was using Zabbix as a monitoring tool at my previous job, although I have left that company and am no longer using this type of product. We were using it for monitoring routers and a few thousand other devices. We had visibility as to their status.

What is most valuable?

The most valuable feature is the alert and alarm monitoring.

What needs improvement?

If Zabbix had a better dashboard then it would be nice.

For how long have I used the solution?

I had been working with Zabbix for three years.

What do I think about the stability of the solution?

The stability is very good.

What do I think about the scalability of the solution?

We had between 20 and 30 users and more than 2,000 devices.

How are customer service and technical support?

I have not personally been in contact with technical support.

Which solution did I use previously and why did I switch?

Prior to using Zabbix, we used Nagios. We switched because it became unstable and clumsy when we grew to have more than 2,000 devices. Zabbix was much better in terms of scalability.

How was the initial setup?

I don't recall all of the details related to the initial setup, although I remember that it was not quite easy. We had to conduct quite a few searches on Google during the process in order to properly understand how to install it. If I remember correctly, there were a couple of errors.

What about the implementation team?

We had two engineers who were responsible for maintenance.

What other advice do I have?

Overall, I think that Zabbix is an awesome tool and I would use it again, rather than another one. For us, Nagios was a disaster and Zabbix was the savior. We didn't require any functionality that it didn't already have. My only complaint is that the dashboard needs to be improved.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Zabbix Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free Zabbix Report and get advice and tips from experienced pros sharing their opinions.