Try our new research platform with insights from 80,000+ expert users
PeerSpot user
Director at a tech services company with 1-10 employees
Real User
Integration With Other Open Source Solutions Expand Possibilities For Data Visualization

What is most valuable?

Highly adaptable to almost any environment and technology. The use of features, like Low Level Discovery, Templates, and Macros, allow an easy and customizable deployment over large environments.

Regarding notifications, the ability to use different media types and custom scripts gives Zabbix virtually no limits (mail, SMS, Telegram, Slack, etc.). Integration with other Open Source solutions, like Grafana, expand the possibilities for data visualization.

How has it helped my organization?

Availability problems are easily detected, minimizing downtime. Performance problems are detected before having an impact in customer experience. There is a centralized view of the whole IT system (HW to apps), and new devices services are easily integrated.

What needs improvement?

Reporting and SLA customization.

For how long have I used the solution?

Five years.

Buyer's Guide
Zabbix
July 2025
Learn what your peers think about Zabbix. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,384 professionals have used our research since 2012.

What was my experience with deployment of the solution?

None.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How are customer service and support?

Customer Service:

We are partners, so customer service does not apply to us.

Technical Support:

We are partners with Zabbix. The response whenever we needed their technical assistance was excellent.

Which solution did I use previously and why did I switch?

We used Cacti for data visualization. We switched because of the benefits of using Zabbix as a central monitoring solution instead of having multiple tools to manage.

How was the initial setup?

Straightforward. Documentation on the initial setup is available at Zabbix's website and easy to follow.

What about the implementation team?

We are Zabbix's partners.

What was our ROI?

Being truly Open Source, the only investment is in the time needed to get to know Zabbix and all the features it brings. This time is later gained in downtime minimization, easy scalability, and overall system status visualization.

What's my experience with pricing, setup cost, and licensing?

Zabbix is Open Source, there is no licensing or pricing. As with any monitoring tool, there is a time cost which is required to learn how to use it well.

Which other solutions did I evaluate?

We evaluated Nagios. We preferred Zabbix for the easy to use GUI and because it is 100% Open Source.

What other advice do I have?

In our opinion Zabbix is an amazing monitoring solution which allows for any service or device to be monitored. In most cases, integration is supported out-of-the-box. In some cases, additional scripting or minor development is required.

Disclosure: My company has a business relationship with this vendor other than being a customer. We are Zabbix resellers.
PeerSpot user
PeerSpot user
Head of computer network and telecommunications division at a financial services firm
Real User
with Zabbix and some programming experience, you can monitor absolutely everything

What is most valuable?

  • Stability
  • Flexibility
  • Expandability

My favorite features are auto-discovery and LLD (low-level discovery) with Zabbix (and with some programming experience), you can monitor absolutely everything.

Also, it is worth mentioning the good quality of documentation and great community support.

How has it helped my organization?

Before we implemented Zabbix, we were blind.

What needs improvement?

I'd like it if they'd have implemented some sort of SNMP auto-discovery.

For how long have I used the solution?

Almost seven years (from version 1.8.2).

What do I think about the stability of the solution?

There were some issues, then I made an upgrade from version 1.8 to 2.4.
I had to migrate existing MySQL DB (that is sitting under the hood) from one engine to another.

What do I think about the scalability of the solution?

Yes. But again, it was an upgrade issue.

From the very beginning, I used distributed monitoring that was based on the Zabbix nodes conception, but they got rid of the nodes since version 3.0.0.

So, I had to change Zabbix Nodes with Zabbix Proxies. Finally, I have found out that the Proxies have better performance, stable matching, and are easier to configure than the Nodes.

How are customer service and technical support?

I know they have one but I never had a chance to use it.

Which solution did I use previously and why did I switch?

Before Zabbix, It was another Open Source solution: Nagios. Actually, I set them both up simultaneously.

So, I had a chance to compare them side-by-side. Finally, I chose Zabbix.

How was the initial setup?

Setup is the very first step. This step you have to perform just once. The process is easy and straightforward, but the product itself is not easy to use.

I would suggest reading documentation before the installation. It has a steep learning curve.

What about the implementation team?

The monitoring of IT infrastructure is not a piece of cake. Don't think you can install it with a couple of clicks and be done.

To implement have a good implementation, you have to read the documentation thoroughly.

What's my experience with pricing, setup cost, and licensing?

Like any other Open Source product, you can spend some money on support, but the product itself is free of charge.

Which other solutions did I evaluate?

No, I did not evaluate other options before choosing this product.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Zabbix
July 2025
Learn what your peers think about Zabbix. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,384 professionals have used our research since 2012.
PeerSpot user
Senior Consultant at a tech services company
Consultant
The most valuable features are the monitoring and the ease in which we can set it up at customer sites.
Pros and Cons
  • "The most valuable features are the monitoring and the ease with which we can set it up at customer sites with our custom Zabbix proxy and tools."
  • "The dashboard and the graph section could be a little bit more professional."

What is most valuable?

The most valuable features are the monitoring and the ease with which we can set it up at customer sites with our custom Zabbix proxy and tools. It is very agile and it is easy to do custom setups.

What needs improvement?

The dashboard and the graph section could be a little bit more professional.

For how long have I used the solution?

We have been using Zabbix for about five years.

What do I think about the stability of the solution?

There were no issues with stability, but we needed to adjust some of the standard values in the configuration. However, that was to be expected.

What do I think about the scalability of the solution?

I haven't scaled yet, but we plan to do this with two front-ends, two Zabbix cores, and HA MySQL.

How are customer service and technical support?

We haven't used technical support yet. I have attended a course with one of the employees at Zabbix, and he was very good.

Which solution did I use previously and why did I switch?

We did not use a solution previous to this one.

How was the initial setup?

The initial setup and the subsequent upgrade were both very easy.

What's my experience with pricing, setup cost, and licensing?

There are no licenses.

What other advice do I have?

Just go for it. The possibilities are endless and very large.

Disclosure: My company has a business relationship with this vendor other than being a customer. We have teamed up with Zabbix and have become a partner.
PeerSpot user
PeerSpot user
System Integrator at a tech services company with 11-50 employees
Consultant
Scalability is extremely valuable.

What is most valuable?

Scalability, everything can be monitored.

What needs improvement?

Reporting is weak, if you want something better you must write your own SQL scripts/

For how long have I used the solution?

3 years.

What do I think about the stability of the solution?

Sometimes.

What do I think about the scalability of the solution?

Yes, web-page Zabbix server, database can be separate machine.

How are customer service and technical support?

Never used the technical support.

Which solution did I use previously and why did I switch?

Yes, previously used Cacti or Nagios but Zabbix has node communication.

How was the initial setup?

Straightforward, if you understand basic things about databases or web services, it's easy.

What other advice do I have?

All data is stored in the database. If you have more than 200 hosts you need a fast disk or good tuning of the OS/database.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Consulting System Engineer at ENEA
Real User
We value the auto-host discovery, template import, and bulk import/export features.
Pros and Cons
  • "We value the auto-host discovery, template import, bulk import/export features. Newer versions also add nice features, such as multi-IP per host."
  • "We had some scalability issues with a large number of nodes."

What is most valuable?

We value the auto-host discovery, template import, bulk import/export features. Newer versions also add nice features, such as multi-IP per host.

How has it helped my organization?

We operate an HPC cluster. On several occasions, the datacenter(s) counted above 1000 hosts. An easily scalable solution is most valued against other solutions which are simpler to operate and have a smoother learning curve, such as Nagios.

The design of Zabbix allows the user to change metrics and check on the server side, instead of changing them on the client side, via a configuration file.

What needs improvement?

I use an older version of the product, so I cannot answer this question.

For how long have I used the solution?

We have been using the solution for seven years.

What do I think about the stability of the solution?

The underlying database needs proper tuning and maintenance to avoid table fragmentation.

What do I think about the scalability of the solution?

We had some scalability issues with a large number of nodes. It was as if the underlying relational database is on the same machine and has fragmented tables. The server CPU could ramp up to 100% and the metrics are not refreshed properly.

Which solution did I use previously and why did I switch?

We switched in order to get the benefit of the ability to redefine metrics server-side, nested templates, and the really powerful graphs available at the time.

How was the initial setup?

The initial setup was really straightforward. However, as soon as you reach 100 monitored clients, the default MySQL configuration doesn't scale up. I'm sure that a newer Zabbix version relies on better backend solutions for data storage.

What's my experience with pricing, setup cost, and licensing?

It's free software released under the GNU/GPL license.

Which other solutions did I evaluate?

We evaluated Nagios.

What other advice do I have?

It is unnecessary if you have below 100 hosts. Otherwise, it's a great tool, with a nice web interface.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
IT Administrator at a retailer with 501-1,000 employees
Real User
The dashborad helps us to anticipate problems.
Pros and Cons
  • "Dashboard and the customization of the items and triggers are the most valuable features."
  • "It should be easy to modify the front end."

What is most valuable?

Dashboard and the customization of the items and triggers are the most valuable features.

How has it helped my organization?

With just one look at the dashboard every morning, we can anticipate problems.

What needs improvement?

It should be easy to modify the front end.

For how long have I used the solution?

I have used this solution for five years (started out with v1.8).

What do I think about the stability of the solution?

There were no stability issues.

What do I think about the scalability of the solution?

There were no scalability issues.

Which solution did I use previously and why did I switch?

Previously, we were using Nagios. The front end was poor so we switched over to Zabbix.

What's my experience with pricing, setup cost, and licensing?

The product is an open source and free solution.

What other advice do I have?

It's a complete solution. There is a learning curve but it is worth it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Associate Solutions Engineer with 501-1,000 employees
Vendor
By proactively monitoring, it helped us to fix problems before any major disaster. Dashboards and reports can be improved.
Pros and Cons
  • "It provides high scalability, alerting, notification, templating, and end-to-end security."
  • "There are a lot of areas for improvement, specifically in the dashboards and reports functionalities."

What is most valuable?

It monitors almost everything.

It provides high scalability, alerting, notification, templating, and end-to-end security.

How has it helped my organization?

By proactively monitoring, it helped us to fix problems before any major disaster.

What needs improvement?

There are a lot of areas for improvement, specifically in the dashboards and reports functionalities.

For how long have I used the solution?

I have used this solution for four years.

What do I think about the stability of the solution?

There were no stability issues.

What do I think about the scalability of the solution?

There were no scalability issues.

How is customer service and technical support?

I haven’t used technical support yet.

How was the initial setup?

The initial setup is a bit complex, as lots of things need to be planned carefully during the implementation of the solution, such as the hardware sizing, customizing templates for monitoring the customer's environment, and much more.

What's my experience with pricing, setup cost, and licensing?

It is a true open-source solution, so there are no licensing costs.

Which other solutions did I evaluate?

We evaluated many products such as HPE SiteScope, Nagios etc.

What other advice do I have?

An in-depth knowledge of the product is needed to customize it, according to your customer's needs.

It is advisable to hire a consultant and do a PoC (proof of concept) before arriving at conclusion.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user692547 - PeerSpot reviewer
it_user692547Lead - Solution Specialist at a tech services company with 1,001-5,000 employees
Consultant

Zabbix is good solution considering open source platform. It meets customer basic needs . Inbuilt dashboard and report capabilities needs to improve more.

Regards
Sameer

PeerSpot user
IT Infrastructure Manager at a tech services company with 501-1,000 employees
Real User
I like its versatility the most. Its template is another valuable feature as hosts can be easily added.
Pros and Cons
  • "It not only provides the preconfigured item monitoring feature, but it is also easy to configure custom items."
  • "Even though it’s such a powerful monitoring system, it would be more helpful if it had a flexible UI."

What is most valuable?

It has various features, I like its versatility the most.

It not only provides the preconfigured item monitoring feature, but it is also easy to configure custom items.

The template is another valuable feature, because hosts can be easily added.

How has it helped my organization?

My organization can get a proper alarm when some issues occur on a system.

What needs improvement?

Even though it’s such a powerful monitoring system, it would be more helpful if it had a flexible UI.

For how long have I used the solution?

I have used this solution for more than three years.

What do I think about the stability of the solution?

There were no stability issues experienced, it’s so stable.

What do I think about the scalability of the solution?

There were no scalability issues.

How is customer service and technical support?

I’ve never used technical support because it is free.

How was the initial setup?

I did the setup by referring to its documentation and that was enough.

What's my experience with pricing, setup cost, and licensing?

It’s free of cost.

Which other solutions did I evaluate?

I checked Nagios, but I didn’t seriously evaluate it.

What other advice do I have?

The documentation has all the information you need.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Zabbix Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2025
Buyer's Guide
Download our free Zabbix Report and get advice and tips from experienced pros sharing their opinions.