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Infrastructure Automation Lead at SoftServe Ltd.
Vendor
Has good stability and scalability
Pros and Cons
  • "Zabbix is both stable and scalable."
  • "For us, the initial setup was complex"

What is our primary use case?

I implement Zabbix for large companies with over 5,000 employees.

What needs improvement?

In the near future, we are going to see integration with its cloud platform.

We would like to use it for RBI, for service and credibility reports for our manager and management staff, and we also hope to use it to deliver customer scripts, etc. Currently, because we monitor over 5,000 hosts and servers, we need to use open source. 

For how long have I used the solution?

I have used Zabbix for the last five years.

What do I think about the scalability of the solution?

Zabbix is both stable and scalable. As I mentioned earlier, we scale more than 5,000 hosts.

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How are customer service and support?

Currently, our own team provides support, but in the future, we may use Zabbix support.

Which solution did I use previously and why did I switch?

We also use Nagios, but we are going to stop using this solution as it has specific limitations that we require. 

How was the initial setup?

For us, the initial setup was complex. We plan on integrating Zabbix with Prometheus and Grafana for a smooth relationship between dashboards. 

What's my experience with pricing, setup cost, and licensing?

We purchased Zabbix for a good price, including support. It's cheaper than Datadog and ScienceLogic.

What other advice do I have?

On a scale from one to ten, I would give Zabbix a rating of nine, strictly because we would like to see better integration with mobile TeleCloud.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user1339749 - PeerSpot reviewer
Consultant at a tech services company with 51-200 employees
Consultant
Scales well, provides good visibility, and the alarm monitoring is helpful
Pros and Cons
  • "The most valuable feature is the alert and alarm monitoring."
  • "If Zabbix had a better dashboard then it would be nice."

What is our primary use case?

I was using Zabbix as a monitoring tool at my previous job, although I have left that company and am no longer using this type of product. We were using it for monitoring routers and a few thousand other devices. We had visibility as to their status.

What is most valuable?

The most valuable feature is the alert and alarm monitoring.

What needs improvement?

If Zabbix had a better dashboard then it would be nice.

For how long have I used the solution?

I had been working with Zabbix for three years.

What do I think about the stability of the solution?

The stability is very good.

What do I think about the scalability of the solution?

We had between 20 and 30 users and more than 2,000 devices.

How are customer service and technical support?

I have not personally been in contact with technical support.

Which solution did I use previously and why did I switch?

Prior to using Zabbix, we used Nagios. We switched because it became unstable and clumsy when we grew to have more than 2,000 devices. Zabbix was much better in terms of scalability.

How was the initial setup?

I don't recall all of the details related to the initial setup, although I remember that it was not quite easy. We had to conduct quite a few searches on Google during the process in order to properly understand how to install it. If I remember correctly, there were a couple of errors.

What about the implementation team?

We had two engineers who were responsible for maintenance.

What other advice do I have?

Overall, I think that Zabbix is an awesome tool and I would use it again, rather than another one. For us, Nagios was a disaster and Zabbix was the savior. We didn't require any functionality that it didn't already have. My only complaint is that the dashboard needs to be improved.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Zabbix
April 2025
Learn what your peers think about Zabbix. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
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reviewer1282104 - PeerSpot reviewer
IT Manager at a tech services company with 51-200 employees
Real User
Poor server monitoring, does not scale well, and lacks performance
Pros and Cons
  • "The implementation process is very straightforward."
  • "The server monitoring could be better."

What is our primary use case?

Our company works with the health ministry in our country. We implement the solution for them and they use it as a monitoring solution in order to watch trends and server patterns, etc.

What is most valuable?

The solution works well for monitoring our on-site server.

Sometimes, the server can go down. When this happens, the solution has the capability to alert us to problems and will automatically notify us of any issues via email.

The implementation process is very straightforward.

What needs improvement?

The server monitoring could be better.

I'm not well versed in Zabbix, so it's difficult for someone like me to handle the setup. They should work to make the implementation much easier. It would improve the useability of the solution.

The solution needs to have a higher quality of performance. Performance is very important to our clients, and this solution doesn't perform very well. The quality and code are difficult.

The solution does not scale well.

For how long have I used the solution?

We've been using the solution for one year.

What do I think about the stability of the solution?

HIgh performance is important to us, and this solution just doesn't offer it. It's unreliable. The quality just isn't there right now.

What do I think about the scalability of the solution?

Our company needs a solution that can scale, and this product does not offer good scalability. It's one of its biggest downsides. If a company needs to expand the solution, they'll find that they won't be able to effectively.

How are customer service and technical support?

We haven't had any issues with technical support. They've satisfied our needs to far. We don't have any complaints about the service they offer their clients.

How was the initial setup?

The initial setup isn't too complex. It's fairly easy to implement and set up.

What other advice do I have?

We're just a Zabbix user. We don't have a special relationship with the company.

I would rate the solution three out of ten. I would rate it higher if there was better scalability potential and the performance was of a much higher quality. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
David Collier - PeerSpot reviewer
David CollierCo-Founder at Nobius IT
Reseller

I'm surprised that you believe that scalability and performance are an issue. Having said that, much depends on the configuration that is implemented. I'm not suggesting that this is the case with your implementation, but we have often seen customers simply implementing the Zabbix "appliance" (a single VM) as a production instance. A full Zabbix implementation is highly scalable and performant with many hundreds of thousands of "values per second" possible. Of course, as with any monitoring software it does require a degree of administration. For example, if you are using only a single server for Zabbix you may wish to consider splitting the web server, zabbix server and database across multiple VM's. We also implement multiple web server front-end which are load balanced.


It's also possible to tune the number of pollers that are running to further improve performance.


I hope that gives you some ideas.

reviewer1340520 - PeerSpot reviewer
VP of IT Infrastructure at a tech services company with 11-50 employees
Real User
Cost-effective and works well for Cisco switches, but the setup is difficult and time-consuming
Pros and Cons
  • "The most valuable feature is the support for monitoring Cisco switches."
  • "The main problem with Zabbix is that you have to spend time writing templates for all of the products that you have."

What is our primary use case?

This is a network monitoring solution that I was playing around with to see if it would meet my needs.

How has it helped my organization?

Zabbix helped me to identify issues on the system, as well as ports that were open.

What is most valuable?

The most valuable feature is the support for monitoring Cisco switches. It is easy to use because there is a free template for it included.

What needs improvement?

The main problem with Zabbix is that you have to spend time writing templates for all of the products that you have. It would work great if I had the time to do it, but considering that I have all kinds of different devices, I don't want to spend the time doing it.

If they included more prebuilt templates of devices that are in use today, then it would be very helpful. For example, they have a template for a SonicWall 3600, but they don't have one for a SonicWall Tz300. They do have some base templates but they are not customized for these specific products. For some products, I was able to download one, but not for all of them.

The documentation needs to be improved.

The deployment is complex and should be simpler to complete.

For how long have I used the solution?

I have been using Zabbix for about a month.

What do I think about the stability of the solution?

Once the product is started, it is stable.

What do I think about the scalability of the solution?

I didn't really test the scalability. For me, it wasn't scalable because I only used it for the devices for which I had templates. I was the only person who was using it.

How are customer service and technical support?

I did not contact technical support.

Which solution did I use previously and why did I switch?

I was using Kaseya Traverse, which I bought because I have a large Kaseya installation. I thought that it would monitor sFlow, but it didn't, so I returned it and then replaced it with LogicMonitor.

Basically, the problem was that in order to support sFlow, I would have to have a virtual machine for each of the network switches that I wanted to monitor. So if I had 50 switches then I would need 50 virtual machines to monitor sFlow. When they told me that it supports sFlow, then technically, they are correct. However, what they didn't tell me was that for each switch, you have to create a separate collector, which didn't make any sense.

With SolarWinds NetFlow, you can have multiple switches with one collector.

How was the initial setup?

After I downloaded Zabbix, it was a pain to set up. I would say that it is complex in terms of the instructions. I was getting errors, and apparently, I was not the only one. I had to look at two or three different websites to get it set up. I found that if you follow the steps that come with it, which were not very detailed, it did not work. I had to search through different forums in order to figure out the error that I was getting. By the time I had finished, it took me three or four hours to figure out why I was getting the errors, and I had to reinstall it four times in the process.

In total, I would say that the deployment took at least 12 hours.

What about the implementation team?

I completed the deployment myself.

What's my experience with pricing, setup cost, and licensing?

I was using the free, Community Edition.

What other advice do I have?

My advice for anybody who is implementing Zabbix is to seek the help of somebody who has actually done it before. Otherwise, it's not worth their time. Also, find somebody who can provide you with the templates that you need, or who's got familiarity with building them. It is a good solution if you have the time to build the templates and figure it all out. This requires knowledge of SNMP, as well as all of the devices. Then, you have to put it into XML and create a template that Zabbix can use. It is not a straightforward solution.

The reason that I stopped using Zabbix and bought LogicMonitor is not that it didn't work well. Rather, I needed a solution that was complete, where I didn't have to do the development.

I would rate this solution a four out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer290277 - PeerSpot reviewer
IT Administrator at a aerospace/defense firm with 501-1,000 employees
Real User
Reasonable network monitoring which works okay if you don't mind the glitches
Pros and Cons
  • "Simple network monitoring that is easy to install and manage."
  • "The product delivers false positives during reporting because of flapping. Other reasonably priced alternatives may have better performance."

What is our primary use case?

Our primary use for the solution was to monitor the network and servers.

How has it helped my organization?

We used this solution for monitoring our applications and our internal web applications, which we couldn't do with Icinga (the previous software we used). That product was very good but the application monitoring of it wasn't good at all. Now I hear that application monitoring is very good in Icinga EN, so we might try it again.

What is most valuable?

The most valuable thing about the Zabbix product is that it was easy to install and manage.

What needs improvement?

There are a lot of things that can use improvement which is why we are seeking a new solution. Network monitoring is a problem. It gives too many false positives. For example, it notifies us that a server is down while I'm using that server — the server it claims is down — to do the search. A moment after the search is complete, everything is OK again. It's called flapping. It has some flapping control, but it's not as good as other products. I used to use Icinga and it is a better product in that respect.

For how long have I used the solution?

We had been using this product for about four years or more.

What do I think about the stability of the solution?

I know it doesn't just go dead on me, so the stability is okay I guess. 

What do I think about the scalability of the solution?

I don't really know how the product scales as I haven't tried to scale it up or I haven't had the need. Considering that we will be moving away from the product, I don't need to bother with that right now.

How are customer service and technical support?

Their online help is okay, but not as amazingly good as Icinga, for example. Icinga has the largest user base as far as I can tell and I use IRC for help a lot and there's a lot of people in it. There are few helping with Zabbix. The forums are pretty up-to-date.

As far as tech support itself, I have emailed them about the flapping issue, but the main issue that bothers me is the flapping and infrastructure monitoring which is not very good. The support team suggested a few tricks which would help but not as much as I want. The support team is responsive, but nothing was resolved.

Which solution did I use previously and why did I switch?

We are actually looking for another solution that meets our needs better. That is not because Zabbix is necessarily a bad solution. Our needs changed and there are better solutions available.

I previously used ManageEngine OpManager in another organization, so I guess the reason as to why I switched was that I changed jobs. That product was excellent, but it is also out of the reach of my current budget.

How was the initial setup?

Installation was not hard and it was very straightforward. The initial deployment without any complex setup took a few hours. Then the setup took an additional three days to a week. In total about a week to be completely deployed with all the servers monitored and everything working.

I did the deployment alone. I set it up and everything, and left it to other people to monitor as per their responsibility. I have 10 admins monitoring it. I've stopped monitoring it at this point, or in the half past year or so, as I am looking for a better solution.

The admins use it daily. Even now, I'm getting all the emails and I'm a little bit bothered from the continued flapping. Every admin is responsible for a different aspect of the monitoring so they get their dedicated reports. For example, one admin is responsible for the ELP servers, so he's getting only the email for the ELP related stuff.

What about the implementation team?

We did not implement through a vendor. I did the implementation myself. It's very easy, you don't need anyone just to install it. For more complicated stuff that I was not sure of, I asked around on forums. I did the entire implementation myself and it's very easy.

What was our ROI?

Any product that is saving you from a network meltdown is really worth more than you pay for it. This product did its job and some are still using it in the organization while we search for a better solution.

What other advice do I have?

I would rate this product a 7 out of 10. This is because it needs better flapping control and better infrastructure monitoring. Other products provide this already. I don't think I have much to say that isn't answered elsewhere. The product's benefit is that it is easy to get up and running. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Damien Finette - PeerSpot reviewer
Damien FinetteVP Sales APAC, EMEA at Argent Software
User

Hi Dror

Please feel free to contact me should I be of assistance.

Regards
Damien
DamienF@argsoft.com
Www.argent.com

See all 4 comments
Monitoring Manager at SkyToll, a. s.
Real User
DBforBIX and auto-discovery are valuable features

What is our primary use case?

To monitoring our prod, pre-prod, and test environments.

How has it helped my organization?

Simple, we know everything about our infrastructure, problems, etc.

What is most valuable?

  • DBforBIX
  • Auto-discovery.

What needs improvement?

It's OK for me as is, but some frontend improvements would be nice.

For how long have I used the solution?

More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Tchidat Linda - PeerSpot reviewer
Tchidat LindaEngineer of Telecommunication at Gold Telecom
Top 5Real User

Very interesting your Zabbix review,
For me, i have not yet test DBforBIX,
and, if you want, i would like to share your experience in some points.

it_user1005354 - PeerSpot reviewer
Works at Fujitsu
MSP
The auto-config feature is invaluable

What is our primary use case?

Infrastructure monitoring.

How has it helped my organization?

Excellent monitoring tool.

What is most valuable?

Auto-config.

What needs improvement?

Multitenancy.

For how long have I used the solution?

Still implementing.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Network Security Specialist at SON Corporate Group
Real User
Enables the ability to execute a custom script on devices to solve problems in seconds.

What is our primary use case?

  • OS monitoring with SNMP or Zabbix agent (Windows(server and client), Linux and mac)
  • Database monitoring with Zabbix agent (mariadb-oracle)
  • Device monitoring whit SNMP (Cisco devices, Mikrotik and firewalls like sophos nad juniper)

How has it helped my organization?

Creating a trigger to get alarmed on it and take action to solve them (automatically), and get management info to improve performance.

What is most valuable?

Zabbix scripts is the most valuable feature because you can execute a custom script on devices to solve problems in seconds.

What needs improvement?

It is a little complex to config and implement so I'd like for them to make it easier to config, for example, a configuration for SNMPv3 or trap listener on it.

For how long have I used the solution?

Still implementing.

What do I think about the stability of the solution?

We still do not have this software completely under the stress, but it has worked well so far.

What do I think about the scalability of the solution?

Like other software, its efficiency and scalability depend on a variety of circumstances, one of the most important is to allocate enough resources to it and its database.

How are customer service and technical support?

There are good resources to help with fixing your needs.

And while this is an open source software but has a good support team, however, we have not had the support needed before.

Which solution did I use previously and why did I switch?

Because zabbix is a open source NMS however it is very powerful and highly scalable.

How was the initial setup?

Its launch is more complicated than other software and requires more steps for settings. But when it comes to how it works and how to categorize the information in the database, you'll have a better idea of what you can say.

What about the implementation team?

We did this ourselves.

What was our ROI?

Of course, as with other network management software, the return on investment depends entirely on management responses to the information that is available from these systems.

What's my experience with pricing, setup cost, and licensing?

This is definitely a free software (it's open source), and You just need to allocate some resources to launch it

Which other solutions did I evaluate?

Of course, we compared it with similar tools like Nagios, Zenoss, PRTG and OP Manager , and we chose it based on the benefits

What other advice do I have?

When you learn how to work with it, you will love it.

It is a complete network management system that will meet all your needs.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Zabbix Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
Buyer's Guide
Download our free Zabbix Report and get advice and tips from experienced pros sharing their opinions.