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Zendesk Messaging pros and cons

Vendor: Zendesk
4.5 out of 5
 

Zendesk Messaging Pros review quotes

Jairo Vega - PeerSpot reviewer
Technical Support Engineer/ QA at a computer software company with 11-50 employees
Dec 23, 2025
On the chat, we automated it, and we actually get really great results with Zendesk.
JohanSkibdahl - PeerSpot reviewer
CEO at Etcetera Networks
Nov 19, 2025
Zendesk Messaging would be recommended to other companies.
ManishArora - PeerSpot reviewer
Vice President at Zix
Mar 3, 2021
We like the mobile application, which allows us to provide a faster response to the customer.
 

Zendesk Messaging Cons review quotes

Jairo Vega - PeerSpot reviewer
Technical Support Engineer/ QA at a computer software company with 11-50 employees
Dec 23, 2025
I believe they could implement AI in a better way for Zendesk Messaging.
JohanSkibdahl - PeerSpot reviewer
CEO at Etcetera Networks
Nov 19, 2025
AI capabilities could be improved, as that is something everyone is trying to integrate now to automate more effectively.
ManishArora - PeerSpot reviewer
Vice President at Zix
Mar 3, 2021
We would like to have auto-templates for TT closure and TT updates.