I did track specific metrics and numbers regarding reduction in ticket volume, faster response times, and improvements in customer satisfaction. Accenture Conversational AI has improved our customer satisfaction rate by ninety-five percent because we are always resolving queries. What pushes partners to give complete satisfaction is when their request is resolved in less than five minutes, in less than ten minutes, or is resolved within the SLA resolution time. It also sped up our full-time resolution time. Even new employees who were not well-trained were supported by this tool. We noticed a ninety-five percent improvement in customer satisfaction rate. We achieved one hundred percent full-time resolution for the different queries the AI was able to resolve, such as transaction status checks and many other issues we trained the AI to tackle. We also noticed a very significant improvement in customer retention because all our customers remained with us because they were happy. I can say we achieved one hundred percent retention rate. Regarding acquisition, I cannot quantify this because I do not work in the commercial department, but I have seen many partners joining because of word-of-mouth marketing. I give Accenture Conversational AI a rating of eight out of ten because the application is very good and is working for the services we are paying for. I removed two points because there is room for improvement regarding onboarding and personalization of the application according to the company. They have much to do in these areas. Additionally, we are not getting timely support from them, which is something they should consider. Accenture Conversational AI's AI capabilities demonstrate strong governance and security, and we felt safe using the application. We did not notice any data breach or privacy issues. I could give a rating of nine out of ten for security because the application is very good, only authorized people can access it, and we did not experience any security concerns. During these three years, we felt confident about privacy and compliance, ensuring that everything was secure. I will give Accenture Conversational AI a rating of ten out of ten for accuracy because the responses are very accurate. All responses given to customers are correct and are based on our FAQ. I have never seen Accenture Conversational AI providing a wrong response. Accuracy is one hundred percent. For a company that does not have a large budget for designing support based on AI, Accenture Conversational AI is an excellent choice because it is very affordable and very reliable. I do not see any downtime, and even though the support team is not fast when we need them, they are there and eventually solve the issues raised. It is very good and integrates well. For a company with five hundred members and one thousand customers, this tool would be a very good fit. What I can tell them is that Accenture Conversational AI is trainable and easy to train so that it can adapt to your industry terms and language and react as needed. My overall rating for Accenture Conversational AI is eight out of ten.
I would advise anyone with a startup or if it is an SME to definitely prefer using Accenture Conversational AI, as the integration is very easy to do, and there are obviously a lot of other features which I have mentioned.
Head of IT Operations at NWAXITLHUMANI PROJECTS (PTY) LTD
Real User
Top 5
Jun 18, 2026
I rate Accenture Conversational AI an eight out of ten because, while it helps a lot, it is not an out-of-the-box product where you can just learn and implement on your own. You still need a lot of help from the Accenture team, plus the implementation cost plays a role. My overall review rating for Accenture Conversational AI is eight out of ten.
We started using Accenture Conversational AI, and feature-wise, it is great, but the engineering side of this platform is really heavy, and the cost is very substantial. We had to switch to a cheaper platform, and right now we have built our own internal tool. We started with Accenture Conversational AI, but because of the UX issues, the bugs, and some issues with the engineering side, we had to move away. I would rate this product an eight out of ten.
My advice to others looking into using Accenture Conversational AI is do not use it. I would rate Accenture Conversational AI a seven out of ten. I chose seven out of ten because while most of the things are nice, there is still room for improvement. My overall review rating for Accenture Conversational AI is seven.
I would suggest investing time in designing conversation flows properly from the start. Additionally, make sure your back-end integrations are clean and well-structured. It really helps maximize the value of Accenture Conversational AI. Overall, Accenture Conversational AI is a solid platform for building scalable conversational systems. It is especially useful for enterprise use cases where reliability and integration matter a lot. I gave this product a rating of eight out of ten.
Learn what your peers think about Accenture Conversational AI. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
Accenture Conversational AI delivers intelligent conversational experiences to enterprises, streamlining interactions and improving user engagement through advanced AI technologies.Accenture Conversational AI is designed to integrate seamlessly into business operations, offering tailored solutions that address unique challenges in communication and customer interaction. Leveraging cutting-edge AI algorithms, it enables efficient processing of customer queries, ultimately enhancing...
I did track specific metrics and numbers regarding reduction in ticket volume, faster response times, and improvements in customer satisfaction. Accenture Conversational AI has improved our customer satisfaction rate by ninety-five percent because we are always resolving queries. What pushes partners to give complete satisfaction is when their request is resolved in less than five minutes, in less than ten minutes, or is resolved within the SLA resolution time. It also sped up our full-time resolution time. Even new employees who were not well-trained were supported by this tool. We noticed a ninety-five percent improvement in customer satisfaction rate. We achieved one hundred percent full-time resolution for the different queries the AI was able to resolve, such as transaction status checks and many other issues we trained the AI to tackle. We also noticed a very significant improvement in customer retention because all our customers remained with us because they were happy. I can say we achieved one hundred percent retention rate. Regarding acquisition, I cannot quantify this because I do not work in the commercial department, but I have seen many partners joining because of word-of-mouth marketing. I give Accenture Conversational AI a rating of eight out of ten because the application is very good and is working for the services we are paying for. I removed two points because there is room for improvement regarding onboarding and personalization of the application according to the company. They have much to do in these areas. Additionally, we are not getting timely support from them, which is something they should consider. Accenture Conversational AI's AI capabilities demonstrate strong governance and security, and we felt safe using the application. We did not notice any data breach or privacy issues. I could give a rating of nine out of ten for security because the application is very good, only authorized people can access it, and we did not experience any security concerns. During these three years, we felt confident about privacy and compliance, ensuring that everything was secure. I will give Accenture Conversational AI a rating of ten out of ten for accuracy because the responses are very accurate. All responses given to customers are correct and are based on our FAQ. I have never seen Accenture Conversational AI providing a wrong response. Accuracy is one hundred percent. For a company that does not have a large budget for designing support based on AI, Accenture Conversational AI is an excellent choice because it is very affordable and very reliable. I do not see any downtime, and even though the support team is not fast when we need them, they are there and eventually solve the issues raised. It is very good and integrates well. For a company with five hundred members and one thousand customers, this tool would be a very good fit. What I can tell them is that Accenture Conversational AI is trainable and easy to train so that it can adapt to your industry terms and language and react as needed. My overall rating for Accenture Conversational AI is eight out of ten.
I would advise anyone with a startup or if it is an SME to definitely prefer using Accenture Conversational AI, as the integration is very easy to do, and there are obviously a lot of other features which I have mentioned.
I rate Accenture Conversational AI an eight out of ten because, while it helps a lot, it is not an out-of-the-box product where you can just learn and implement on your own. You still need a lot of help from the Accenture team, plus the implementation cost plays a role. My overall review rating for Accenture Conversational AI is eight out of ten.
We started using Accenture Conversational AI, and feature-wise, it is great, but the engineering side of this platform is really heavy, and the cost is very substantial. We had to switch to a cheaper platform, and right now we have built our own internal tool. We started with Accenture Conversational AI, but because of the UX issues, the bugs, and some issues with the engineering side, we had to move away. I would rate this product an eight out of ten.
My advice to others looking into using Accenture Conversational AI is do not use it. I would rate Accenture Conversational AI a seven out of ten. I chose seven out of ten because while most of the things are nice, there is still room for improvement. My overall review rating for Accenture Conversational AI is seven.
I would suggest investing time in designing conversation flows properly from the start. Additionally, make sure your back-end integrations are clean and well-structured. It really helps maximize the value of Accenture Conversational AI. Overall, Accenture Conversational AI is a solid platform for building scalable conversational systems. It is especially useful for enterprise use cases where reliability and integration matter a lot. I gave this product a rating of eight out of ten.