Best AI-Powered Chatbots Solutions

What are AI-Powered Chatbots?

AI-Powered Chatbots revolutionize customer interaction by leveraging natural language processing and machine learning. These advanced tools can engage users in real-time, providing accurate information and handling inquiries efficiently, making them essential for modern businesses seeking automation.

To learn more, read our AI-Powered Chatbots Buyer's Guide (Updated: January 2026).

The top 5 AI-Powered Chatbot solutions are ServiceNow Virtual Agent, Moveworks, DeepSeek, Grok and Claude for Enterprise, as ranked by PeerSpot users in January 2026. ServiceNow Virtual Agent received the highest rating of 9.0 among the leaders. Claude for Enterprise is the most popular solution in terms of searches by peers, and DeepSeek holds the largest mind share of 5.8%.

AI-Powered Chatbots utilize sophisticated algorithms to understand and respond to user inputs. They can seamlessly integrate with various communication platforms, offering 24/7 support. Businesses can customize chatbots to reflect their brand personality and improve customer satisfaction through personalized interaction. These chatbots continuously learn from interactions, enhancing their performance over time.

What are the critical features of AI-Powered Chatbots?

Natural Language Processing: Enables understanding of user inputs in various languages.
Machine Learning: Continuously improves responses based on user interactions.
Integration Capabilities: Seamlessly connects with CRM, social media, and other platforms.
Customization: Allows businesses to personalize chatbot behavior and appearance.
24/7 Availability: Provides round-the-clock support to users.

What are the benefits and ROI of using AI-Powered Chatbots?

Improved Customer Engagement: Enhances user experience through quick, personalized responses.
Cost Reduction: Saves on labor costs by automating routine inquiries.
Scalability: Handles large volumes of inquiries without additional resources.
Data Collection: Gathers valuable insights from user interactions to inform business strategies.
Efficiency: Reduces response times and improves service quality.

In healthcare, AI-Powered Chatbots manage patient appointments, provide medical advice, and answer FAQs. In e-commerce, they assist with product recommendations, order tracking, and customer support. Financial services use them for account management, fraud detection, and personalized financial advice. Educational institutions implement chatbots to offer academic support and administrative assistance.

AI-Powered Chatbots enhance organizational efficiency by automating customer interactions and providing scalable, cost-effective solutions. They allow businesses to deliver consistent, high-quality service, fostering improved customer relationships and boosting operational productivity.

Buyer's Guide

AI-Powered Chatbots

January 2026

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Helped 881,665 peers since 2012

AI-Powered Chatbots solutions mindshare

As of February 2026, in the AI-Powered Chatbots category, the mindshare of ServiceNow Virtual Agent is 5.3%, down from 19.1% compared to the previous year. The mindshare of Poe is 8.7%, up from 1.1% compared to the previous year. The mindshare of DeepSeek is 5.8%. It is calculated based on PeerSpot user engagement data.

AI-Powered Chatbots Market Share Distribution
Product	Market Share (%)
Poe	8.7%
DeepSeek	5.8%
ServiceNow Virtual Agent	5.3%
Other	80.2%

AI-Powered Chatbots

Top AI-Powered Chatbots products

Rankings through

#1 Ranked

ServiceNow Virtual Agent

Make it easy for employees and customers to resolve issues quickly and get what they need, when they need it, with an enterprise conversational experience powered by AI.

9.0

Rating

Reviews

1,746

Words/ Review

1,960

Views

547

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Leader

Moveworks

Moveworks is a cloud-based AI platform purpose-built for large enterprises that solves one, big, frustrating problem: Resolving employees' IT support issues. Instead of tracking issues, we use advanced AI to solve them, instantly and automatically—with no human intervention.

8.3

Rating

Reviews

714

Words/ Review

875

Views

654

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Find out what your peers are saying about ServiceNow, Moveworks, DeepSeek AI and others in AI-Powered Chatbots. Updated: January 2026.

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881,665 professionals have used our research since 2012.

DeepSeek

DeepSeek enhances data discovery with its advanced search capabilities, making information retrieval more efficient. Users appreciate its intuitive navigation and comprehensive analytics but note that integration with existing systems could be improved. Some also mention that real-time update features could benefit from enhancement.

3.0

Rating

Review

352

Words/ Review

1,224

Views

550

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Grok

Introducing Grok: an advanced artificial intelligence model sculpted to comprehend and generate human language with extraordinary finesse. Grok is engineered to engage in rich, nuanced conversations, providing insightful answers across a vast expanse of subjects. Its robust neural network architecture mimics the complexity of the human intellect, endowing it with the ability to learn, adapt, and enhance its conversational skills over time.

7.0

Rating

Review

493

Words/ Review

639

Views

479

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Claude for Enterprise

Claude for Enterprise streamlines task automation and data analysis, providing enhanced collaboration features. Its intuitive design improves workflow efficiency. Some users suggest that customization options and integration capabilities could be expanded to better meet diverse business requirements.

7.0

Rating

Reviews

431

Words/ Review

494

Views

356

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Perplexity

Perplexity aids in data analysis with powerful visualization and flexibility. Users appreciate its integration capabilities and reliable performance. It simplifies complex data patterns and supports informed decision-making. Some users find its learning curve steep and suggest enhancements for easier navigation and accessibility.

3.0

Rating

Review

315

Words/ Review

671

Views

485

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881,665 professionals have used our research since 2012.

Poe

Poe aids in data management with real-time analytics and customizable dashboards. Its integration capability enhances productivity. Users appreciate flexible configurations but highlight a need for improved customer support. Navigating extensive features can be complex, indicating potential for enhanced usability and simplified learning curves.

967

Views

496

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Espressive Barista

Barista, Espressive’s innovative virtual support agent (VSA) platform, takes on the role of the service agent, bringing the best of human experience with the best of artificial intelligence. Leveraging a proprietary and domain-specific large language model (LLM), the Employee Language Cloud, as well as integration with generalized LLMs, Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 50% to 70%.

Reviews

950

Views

375

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Voiceflow

The collaborative platform to build AI agents. Teams use Voiceflow to design, test, and launch chat or voice AI agents — together, faster, at scale.

491

Views

356

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AirgapAI Chat Trial

10.0

Rating

Review

217

Words/ Review

Views

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Ada

With a no-code builder and a suite of out-of-the-box integrations, Ada’s brand interaction platform has everything you need for every team — support, marketing, sales, and IT. Using AI and advanced NLU, Ada automates thousands of conversation topics across the most popular digital channels within a single platform.

6.0

Rating

Review

194

Words/ Review

273

Views

173

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LivePerson

LivePerson is a provider of online engagement solutions that facilitate real-time assistance. Connecting businesses and experts with consumers seeking help on the Web, our hosted software creates more relevant, compelling and personalized online experiences. More than 8,000 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest, and Verizon, rely on LivePerson to maximize the impact of the online channel.

Reviews

365

Views

206

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Parloa

Engage in high-quality phone conversations by making AI part of your team. Flexible, human-like and enterprise-ready — backed by generative AI to continuously improve your services. Create complex dialogues easily with drag-and-drop functionality. Use multiple customization features to design the most helpful customer conversations. Deliver outstanding customer experiences with automated services across all relevant channels while leveraging your existing infrastructure.

356

Views

204

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Sierra

Enable your customers to get answers, solve problems, and take action through a natural, conversational experience. Deploy an AI agent that is always available, empathetic, and aligned to your brand tone and voice. Help customers with even their most complex issues, whether making an exchange or updating a subscription. Respond swiftly to changes in your business, and harness analytics and reporting to continuously improve the customer experience.

315

Views

211

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Botpress

Botpress is a lightweight, fast and flexible on-premise bot building platform. It is a complete platform that ships with all the tools you need to build, deploy and manage production-grade bots in record time. Here are some of the components that are installed by default: An NLU Engine.

313

Views

209

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Worktual

Worktual enhances remote collaboration with features such as seamless communication, task management, and integration with popular tools. Users appreciate its efficiency but suggest there's room for improvement in customizing settings and expanding analytics features to better suit diverse professional workflows.

260

Views

213

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Tidio

Tidio enhances customer communication with live chat and chatbot features. It supports seamless integration with various platforms. Users appreciate its automation capabilities, though some suggest a more intuitive design. Tidio is effective for small businesses aiming to boost their customer service and interaction online.

300

Views

171

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Aisera AI Customer Service

End-to-End Enterprise Service Automation

286

Views

163

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Quin

Quin effectively streamlines workflow with intuitive navigation and robust analytics that enhance decision-making. It efficiently manages tasks and is praised for quick adaptability. However, users suggest improvements in integration capabilities and reporting features to further meet diverse business requirements efficiently.

234

Views

154

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Quin vs Grok

Proxy Convergence

Proxy Convergence helps manage network demands efficiently, offering robust security and scalability. Users appreciate its seamless integration capabilities and strong analytics. However, some find its setup process challenging, suggesting improvements in ease of use and support resources to further enhance its effectiveness.

227

Views

147

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Avaamo

Powered by the latest innovations in neural networks, speech synthesis and deep learning, Avaamo is a cloud platform that lets you automate the Conversational AI lifecycle. Build powerful domain-based models on your own or use our existing vertical models. You can speed time-to-value with pre-built enterprise connectors, conversation analytics and conversational validators to execute design-to-deployment lifecycles in weeks.

242

Views

128

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Letta

Letta facilitates seamless team management with an intuitive design. Valuable features include task automation and real-time collaboration. Users appreciate the analytics tools. However, some users feel there is room for improvement in customization options, making it ideal for teams seeking efficiency and better visibility.

188

Views

133

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Letta vs Claude for Enterprise

Afforai

Afforai helps you search, summarize, and translate knowledge from hundreds of documents to help you produce trustworthy research. Afforai can translate multiple complicated & cluttered documents, into simple & digestible information. Afforai will gather citations for every answer so you can see where your information comes from. Afforai never shares your data with anyone. Your chatbots & data are strictly exclusive to you.

181

Views

103

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Afforai vs Perplexity

Conversational Ai Solution

Certainly is a Conversational AI Platform made for ecommerce and customer service. Through our next-generation technology, companies are able to deliver exceptional experiences and scale their growth.

164

Views

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Inbenta AI Chatbot

he Inbenta AI chatbot automatically engages in complex conversations with minimal training. Unlike keyword-based chatbots, the Inbenta chatbot uses Symbolic AI to power its Natural Language Processing technology enabling it to understand human languages in all their variations. It can detect the meaning of words and utterances without lengthy data training that is requested by brute-force machine learning algorithms. The result is an explainable AI that can be deployed within a matter of days and can be tweaked and improved over time to reach even higher response rates and increased resolution rates.

154

Views

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Drift Conversational AI

Nurture qualified leads, create VIP experiences for named accounts, and deflect support inquiries to relieve your support team.

154

Views

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Contextual AI

Contextual AI enhances business operations with predictive analytics and personalized recommendations. Users praise its valuable features in data integration and model accuracy but note room for improvement in integration speed and customer support.

159

Views

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Contextual AI vs ServiceNow Virtual Agent

Bluefish.ai

Impiger Technologies is a global technology company that provides next generation digital transformation solutions announced the global release of its adaptable and personalized chatbot platform Bluefish.AI today now available to help solve business challenges globally.

168

Views

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Bluefish.ai vs Claude for Enterprise

Listen Labs

146

Views

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nventr Agent

nventr Agent efficiently handles task automation with user-friendly controls and real-time tracking capabilities. Its features enhance streamlined operations. While it benefits users with its intuitive design and robust performance, improvement is possible in integration complexity to ensure smoother transitions for diverse systems.

111

Views

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SimpleWorks Enterprise Chatbot

A Virtual Assistant To Your Rescue!SimpleWorks Enterprise Chatbot platform is AI powered 24*7 virtual agent that can be accessed anytime and anywhere. SimpleWorks Chatbot can handle high-volume of inquiries regarding general FAQ’s, product related queries, polices and procedures, complaints, etc. It can also authenticate users and facilitate user-specific information and transactions. It not only understands the intent of customer conversation through natural language processing (NLP), but can also analyze the sentiments of customer responses and transfer the conversation to a live agent if needed. SimpleWorks Chatbot platform is comprehensive, scalable and easily supports integrations with other enterprise solutions like CRM, Core Banking/Insurance Platform, HR System, etc.

133

Views

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BMC Helix Virtual Agent

BMC Helix Virtual Agent facilitates efficient IT service management with features like automated responses and personalized user interactions. It offers valuable integration capabilities but could improve in customization flexibility. Its primary use case is enhancing service desk operations by streamlining common inquiries and requests.

106

Views

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Tryvium Desk

Tryvium Desk an Enterprise collaboration platform fueled with AI chatbots, to transcend difficulty in automating certain IT operations and providing most comprehensive customer experience & services. To go beyond traditional customer services and to expand the voice of the customer, Tryvium integrates MS Teams with markets leading ITSM tools empowering agent’s console with 360-degree view of customer profile and along with their previous ticket history. Tryvium adds value to MS Teams by including features such as a multi-level Visual IVR, Skill groups, Intelligent Routing, Pre-set Business Hours, Holidays, Real Time Translation etc. It also enables you to automate repetitive tasks using a chatbot. Leveraging Tryvium desk helps customers to engage and connect with the qualified support executive where they provide superior customer services based on the previous ticket history. A real-time dashboard helps supervisors understand contact center metrics, manage bots, manager users/agents and also comes with a rich analytical engine and reports for that number crunching.

142

Views

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Tryvium Desk vs ServiceNow Virtual Agent

eGain AI Agent for Customer Self-Service

eGain AI Agent for Customer Self-Service enhances customer interactions with efficient use cases in virtual assistance. It offers valuable features like intuitive navigation and real-time responses. However, analytics capabilities need improvement in delivering detailed insights. It effectively streamlines support processes, boosting customer satisfaction.

103

Views

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ChatBot

ChatBot automates customer support, handling inquiries efficiently and improving engagement. It offers ease of integration, quick setup, and customization. Its natural language processing, detailed analytics, and multilingual support enhance value. Managing multiple conversations and providing instant answers helps streamline interactions. Reliability, performance, and training resources contribute to a positive experience. Improvements in accuracy and natural language understanding are needed.

136

Views

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Gleen

Everything You've Wanted in a Generative AI Customer Success Bot. And Less. Gleen AI ensures the accuracy and relevance of all generative responses with your customers. Its answers also automatically improve over time. Gleen Action Bots can seamlessly execute almost any action on a customer's behalf, all via generative customer conversations. Gleen AI's ability to ingest imperfect knowledge from multiple sources results in lightning-fast implementation. And maintaining Gleen AI is easy.

168

Views

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Ultimate

Automate your customer service with the most powerful virtual agent platform. Faster resolutions, better workflows & happier customers at a lower cost. In 109 languages.

140

Views

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Ultimate vs Ada

Chatboq

Chatboq enhances customer interaction through intuitive chat features and high customization. It supports various business needs, integrating seamlessly with existing systems. Users appreciate its quick response and support efficiency. Some find room for improvement in analytics accuracy and reporting capabilities to better measure engagement.

107

Views

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AI Agent Studio

AI Agent Studio caters to diverse needs by offering automation and decision-making capabilities. Features include natural language processing and machine learning integration. Users appreciate its adaptability but note room for improvement in software compatibility and support responsiveness.

103

Views

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eGain AI Agent

eGain AI Agent boosts customer experience with efficient support and personalized interactions. Its valuable features include seamless integration and robust analytics. Some users note room for improvement in customization options, suggesting enhancements and advanced capabilities to fully meet diverse organizational requirements.

103

Views

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AIDA

AIDA addresses multiple use cases efficiently with valuable features that streamline workflows and enhance productivity. Users appreciate its intuitive design and robust customization options. Some reviews suggest room for improvement in integration capabilities and customer support response times, indicating potential for enhancement in these areas.

141

Views

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AIDA vs ServiceNow Virtual Agent

WebsiteChat

WebsiteChat streamlines communication for businesses, offering essential features like real-time messaging and automated replies. It enhances customer interaction and boosts engagement. While it performs well, there's room to refine analytics for deeper insights and improve customization options, enriching user experiences further.

Views

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Pryon

Pryon weaves a responsive, secure, and trusted AI knowledge fabric from your organization’s unstructured content — empowering users to unlock the answers they need, when they need them.All you need to do is ask.

134

Views

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Picky Assist

Picky Assist offers automated chat solutions beneficial for businesses needing streamlined communication. Notable features include multi-channel integration and intelligent routing. Users appreciate its customizable capabilities but suggest enhancements in documentation and customer support for improved user experience.

Views

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Otto

105

Views

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NexaVoxa

NexaVoxa serves diverse industries with seamless integration and real-time analytics. Its valuable features include data visualization and customization capabilities. Users appreciate its efficiency but note that there is room for improvement in documentation resources and technical support to enhance usability for all skill levels.

Views

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Stobay

Stobay enhances project management with efficient task tracking and collaboration tools. Its intuitive design streamlines workflows, boosting productivity. Users appreciate robust integrations and customizable features but desire improved mobile functionality and faster loading times. Stobay effectively supports team coordination and task prioritization.

Views

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MaryAI

MaryAI enhances project management with its intuitive task tracking and collaboration tools. Notable features include seamless integration with existing platforms and real-time updates. Some users suggest improvements in customization options and data visualization to better meet diverse requirements.

108

Views

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HERBIE BOT

Herbie - AI Powered Chatbot Companies in Dubai built on blend of technology platforms, helps our customers automating with Intelligence & Human touch, several of their conversations with their website visitors, employees, customers and suppliers.

140

Views

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HERBIE BOT vs LivePerson

Copilot.live

Copilot.live addresses remote collaboration needs with features like screen sharing, real-time editing, and multi-participant access. Users appreciate its reliability and integration capabilities yet suggest improving its mobile compatibility and adding more customization options for a seamless experience across various devices.

102

Views

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NativeChat

NativeChat is an innovative artificial intelligence-driven platform for creating and deploying purpose-built chatbots. A NativeChat bot takes pressure off human teams by handling the repetitive and routine, leaving your staff free for interactions that delight and retain customers.Deliver superior customer experiences—empower customers to talk with chatbots just like they would with a human on the channel of their choice.

135

Views

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Strada

Strada streamlines project management with intuitive navigation and seamless integration for efficient task tracking. Users appreciate its customizable features and robust collaboration tools but note that its reporting capabilities could be enhanced. Strada offers valuable insights to optimize teamwork and improve productivity in diverse environments.

Views

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CallBotics

CallBotics enhances customer support automation through intuitive AI, providing valuable voice recognition and seamless integration with existing systems. While it excels in streamlining processes, some reviews suggest room for improvement in adaptability to various industries and addressing complex customer queries.

Views

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AI Chatbot Hub

AI Chatbot Hub enhances customer support with 24/7 assistance and quick responses. It offers custom integrations and natural language processing. Users appreciate its adaptability. Some users suggest improvements in customization settings and adding more languages to better serve diverse audiences.

108

Views

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Anyreach AI

Anyreach AI excels in automating customer interactions and providing data-driven insights. Its customizable platform enhances user experiences with advanced machine learning capabilities. Some users suggest improvements in integration options to better meet various business requirements.

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Skimming AI

Skimming AI is a sophisticated tool designed to extract valuable insights from extensive data quickly and efficiently. It uses advanced algorithms to skim through information, ensuring users gain precise and concise outcomes with minimal effort.

134

Views

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Connectly

Connectly provides efficient communication management with its seamless integration and scalability features. It streamlines processes, enhancing productivity. While its setup can be time-consuming, the robust automation capabilities significantly optimize workflows. Improvements in speed and customization options would enhance user satisfaction.

116

Views

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Albus

Albus uses GPT-4 to build a comprehensive knowledge base from Google Driveᵀᴹ, Notion and more, making information easily accessible with natural language queries. How it works:1. Train Albus to recognize your internal company docs. Quick and easy, you only need to do it once. 2. Once trained, you can start asking questions directly. Albus will search your company docs and provide the most relevant answers. 3. As more people use Albus, it will continue to learn and improve its responses.

110

Views

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Yurts

Factual, secure and reliable. Trusted by the Dept. of Defense in mission critical work. Choice and control. LLM agnostic. Select the best model for the job. Easy to implement and connect to existing data, applications and workflows.

124

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Haptik

Haptik has built its platform on the back of having done it ourselves while building the entire AI product suite independently for each specific use case. We build from within the enterprise, leveraging the benefits of a long-term alliance with one of the world¿s largest conglomerates and provide a home-grown, real-time analytics platform with a dedicated Business Intelligence team. Haptik also has an automated conversational testing platform that enables real time improvements to the AI.

104

Views

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Meta Llama

Meta Llama offers AI-driven automation to streamline workflow. Its valuable features include robust data analytics and seamless integration capabilities. Users have noted room for improvement in customer support response times and clearer documentation.

100

Views

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AdvisorZen.AI

AdvisorZen.AI streamlines decision-making with advanced analytics and personalized recommendations. Users appreciate its reliable insights and seamless integration with existing tools. Some feedback highlights potential enhancements in data visualization capabilities and the need for improved onboarding tutorials.

106

Views

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Jigso's Sidekick

Get answers from your apps using natural language.

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AI4Chat

AI4Chat enhances communication efficiency by offering intuitive features such as natural language processing and personalized interaction. Users appreciate its adaptability yet seek improvements in its response accuracy and customization options. AI4Chat serves diverse industries, making it a valuable tool for businesses aiming to improve digital engagement.

102

Views

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Swimm

Swimm is an innovative tool designed to help teams maintain code documentation effectively. It fosters seamless collaboration, ensuring teams can access up-to-date information essential for smooth software development.

107

Views

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SmatBot

Conversational AI Chatbot to Acquire, Engage & Support Customers. Automated chatbots, Customized chatbot solutions, Affordable pricing.

100

Views

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Kenyt AI

Speed up conversions and closed won deals from prospects to first-time buyers to repeat buyers to increased share of wallet to brand advocates.

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Chatwit

Take the next step in enhancing your website's user experience with Chatwit. Boost user engagement, automate customer interactions, and provide a personalized experience with our cutting-edge AI technology.

109

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giosg

Giosg helps businesses to increase marketing, sales and customer service productivity with an easy-to-use live chat, intelligent chatbots, and targeted interactions that convert website visitors into sales and happy customers in a flash.

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Chat Whisperer

Chat Whisperer enhances customer service through AI technology and real-time interactions. It offers valuable features like language translation and sentiment analysis, making communication efficient. There is room for improvement in integration capabilities and expanding language options to meet diverse client demands.

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11x

11x enhances workflow efficiency through robust project management tools. Key features include seamless integration and real-time updates. Users appreciate its scalability and customizability. However, room for improvement lies in its onboarding process and customer support responsiveness, which can make the initial experience less straightforward.

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Cogent

Use Cogent’s dialog to understand and transform business requirements into intelligent, interactive problem-solving applications that deliver unprecedented accuracy – from solving complex real-time resource scheduling to precise planning and configuration management.

105

Views

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Pravid

Communicate purposefully 24x7 with your customers, and provide assistance quickly and efficiently.Access real-time critical insights across channels to have complete agility and control.Have meaningful, two-way communication that delights your customers while providing quick resolutions.Foster deeper communications by speaking to your customers in their preferred language.

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Maki

The conversational HR agent for Enterprises, transforming talent acquisition & management. Maki AI agents do the work and adapt to each organization’s needs & workflows.

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TelebuSocial

TelebuSocial offers a comprehensive communication platform designed for businesses seeking to enhance team collaboration and customer engagement with cutting-edge features tailored for effective communication.

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Auxia

Auxia offers efficient data management with customizable dashboards enabling informed decision-making. Features include real-time analytics and seamless integration. Users appreciate its robust performance and user-friendly experience. Some feedback suggests improvement in customer support and expanding integration capabilities could enhance Auxia's utility.

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Workativ Assistant

Conversational AI platform to build chatbots with automation for workplace support.Easy setup. No credit card. Onboarding included.

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Amity Bots

Do more with Less. A module that lets you build, launch, and run chatbots on Amity Social Cloud and other major social media platforms.

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myReach

Your personal AI assistant that works like a second brain – extracting and learning the content of all your saved items so you can seamlessly search for it later using our Chatbot.

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Firsthand

Firsthand serves as a comprehensive tool for enhancing professional networking experiences, offering valuable features like intuitive communication management and integration capabilities. Users appreciate the seamless performance yet mention room for improvement in personalization options and analytics to better support diverse user requirements.

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