My advice would be to keep it simple. The more vanilla, the better. Listen to the partnership. This type of partnership is not something that you can tell people, across the board, to use. Look at your business requirements, keep things simple, and don't over-engineer your results. I'm not aware that CDW needed to push back or get us to think bigger as we actually have an industry-leading engineering leadership. CDW has been more of an engineering shop for us, as we have very strong technology capabilities in our organization. It has been more of a partnership versus a consulting/best practices relationship. The CDW component is new for us in the ServiceNow space because they acquired Aeritae. We use CDW as a partner for procurement and in the accessory and device areas, but as a provider of technology, CDW is new for us. So I can't tell you as a delivery provider how good they are yet, from soup to nuts. Aeritae brought a lot of capabilities with them that didn't exist before, but they only acquired Aeritae in the last six months. Our expectations have been met in terms of services delivered on time, on budget, and on spec. When I look at our initial expectations regarding the outcome of our work with CDW, and the solution that they ultimately delivered, they have done well. There have been no complaints from my organization on their support, and my team does not have shy taskmasters. If there had been an issue, I would've heard about it.
CDW ServiceNow Solutions enhances business efficiency by streamlining operations and offering customizable workflows tailored to specific needs.Designed for organizations looking to optimize their processes, CDW ServiceNow Solutions integrates with existing systems to automate procedures and provide a single platform for managing IT services, human resources, and customer interactions. It empowers businesses to address challenges efficiently, reducing manual tasks and improving response...
My advice would be to keep it simple. The more vanilla, the better. Listen to the partnership. This type of partnership is not something that you can tell people, across the board, to use. Look at your business requirements, keep things simple, and don't over-engineer your results. I'm not aware that CDW needed to push back or get us to think bigger as we actually have an industry-leading engineering leadership. CDW has been more of an engineering shop for us, as we have very strong technology capabilities in our organization. It has been more of a partnership versus a consulting/best practices relationship. The CDW component is new for us in the ServiceNow space because they acquired Aeritae. We use CDW as a partner for procurement and in the accessory and device areas, but as a provider of technology, CDW is new for us. So I can't tell you as a delivery provider how good they are yet, from soup to nuts. Aeritae brought a lot of capabilities with them that didn't exist before, but they only acquired Aeritae in the last six months. Our expectations have been met in terms of services delivered on time, on budget, and on spec. When I look at our initial expectations regarding the outcome of our work with CDW, and the solution that they ultimately delivered, they have done well. There have been no complaints from my organization on their support, and my team does not have shy taskmasters. If there had been an issue, I would've heard about it.
I would rate this solution as a nine out of 10.