Sr. Software Engineer at a healthcare company with 1,001-5,000 employees
Real User
Oct 8, 2021
We were looking to address our backlog. There was a very large backlog for requests, changes, and problems. We did not have a good prioritization process as well since we are really short-staffed, which was not effective at all. We also brought them in to apply scrum and agile methodologies. They worked and partnered with us to figure out what we wanted to do in terms of prioritization, so we could ramp up work and have expertise in the tool. There are three main large-scale applications that we use CDW ServiceNow for: * IT service management (ITSM). * IT Business Management (ITBM), which is all about managing demands and projects at a large scale. * Human Resource Service Delivery (HRSD).
CDW ServiceNow Solutions enhances business efficiency by streamlining operations and offering customizable workflows tailored to specific needs.Designed for organizations looking to optimize their processes, CDW ServiceNow Solutions integrates with existing systems to automate procedures and provide a single platform for managing IT services, human resources, and customer interactions. It empowers businesses to address challenges efficiently, reducing manual tasks and improving response...
We are using them to augment our engineering capacity. They are involved with our ServiceNow configuration engineering.
We were looking to address our backlog. There was a very large backlog for requests, changes, and problems. We did not have a good prioritization process as well since we are really short-staffed, which was not effective at all. We also brought them in to apply scrum and agile methodologies. They worked and partnered with us to figure out what we wanted to do in terms of prioritization, so we could ramp up work and have expertise in the tool. There are three main large-scale applications that we use CDW ServiceNow for: * IT service management (ITSM). * IT Business Management (ITBM), which is all about managing demands and projects at a large scale. * Human Resource Service Delivery (HRSD).