They continue to seek out additional opportunities on adjacencies and new technologies that are in a crowded space. They need to have more examples in those spaces first, before they try to sell them to us. For example, they want to participate in our AWS implementation, but it's hard to make a shift from our existing AWS partnerships, given that we haven't seen a lot of examples of work in this area from CDW. They need to find different ways to prove that they can extend beyond their current footprint. It has not been clear how strong their bench is in that area.
Sr. Software Engineer at a healthcare company with 1,001-5,000 employees
Real User
Oct 8, 2021
We rolled out with CDW as our MSP and their general MSP support is good.. They are the ones responsible for our monthly enhancements. They have a development team working with us. They are very good in this area. When we want to contract them for projects outside of their MSP contract, there is room for improvement. They could be better at: * Understanding our current state of things. * Providing more guidance in terms of best practices for general implementation. Their on-demand project teams need to do a better job in terms of delivering work, providing expertise, and understanding our current state.
CDW ServiceNow Solutions enhances business efficiency by streamlining operations and offering customizable workflows tailored to specific needs.Designed for organizations looking to optimize their processes, CDW ServiceNow Solutions integrates with existing systems to automate procedures and provide a single platform for managing IT services, human resources, and customer interactions. It empowers businesses to address challenges efficiently, reducing manual tasks and improving response...
They continue to seek out additional opportunities on adjacencies and new technologies that are in a crowded space. They need to have more examples in those spaces first, before they try to sell them to us. For example, they want to participate in our AWS implementation, but it's hard to make a shift from our existing AWS partnerships, given that we haven't seen a lot of examples of work in this area from CDW. They need to find different ways to prove that they can extend beyond their current footprint. It has not been clear how strong their bench is in that area.
We rolled out with CDW as our MSP and their general MSP support is good.. They are the ones responsible for our monthly enhancements. They have a development team working with us. They are very good in this area. When we want to contract them for projects outside of their MSP contract, there is room for improvement. They could be better at: * Understanding our current state of things. * Providing more guidance in terms of best practices for general implementation. Their on-demand project teams need to do a better job in terms of delivering work, providing expertise, and understanding our current state.