I would give OpenText Universal Discovery and Universal CMDB a rating of eight overall. It is a strong product, and its strengths can vary compared to ServiceNow CMDB, which might be better in some areas like user interface. They are both good, and the choice depends on what you prioritize and need.
We're customers and end-users. Our company chose to use Micro Focus as it is on-premises, which makes it quite secure and therefore quite good for finance companies or those concerned about security. I'd rate the solution seven out of ten.
Network Operations at a government with 10,001+ employees
Real User
Jan 28, 2021
For a solution that is this complex, I would suggest getting help from an external vendor. Because of the complexity, I would rate Universal CMDB a seven out of ten. It may be because we haven't implemented it correctly.
Learn what your peers think about OpenText Universal Discovery and Universal CMDB. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
OpenText Universal Discovery and Universal CMDB provide advanced infrastructure discovery, relationship mapping, and classification. Their integration with multiple data sources supports comprehensive service management, enabling businesses to leverage a robust ITIL framework efficiently.Organizations utilize OpenText Universal Discovery and Universal CMDB for centralized IT asset and service management. Its automated service modeling enables dynamic business service creation, while a robust...
I would give OpenText Universal Discovery and Universal CMDB a rating of eight overall. It is a strong product, and its strengths can vary compared to ServiceNow CMDB, which might be better in some areas like user interface. They are both good, and the choice depends on what you prioritize and need.
We're customers and end-users. Our company chose to use Micro Focus as it is on-premises, which makes it quite secure and therefore quite good for finance companies or those concerned about security. I'd rate the solution seven out of ten.
For a solution that is this complex, I would suggest getting help from an external vendor. Because of the complexity, I would rate Universal CMDB a seven out of ten. It may be because we haven't implemented it correctly.