Network Operations at a government with 10,001+ employees
Real User
Jan 28, 2021
For a solution that is this complex, I would suggest getting help from an external vendor. Because of the complexity, I would rate Universal CMDB a seven out of ten. It may be because we haven't implemented it correctly.
Senior Technical Pre-Sales Consultant / Project Manager (BSM) at a computer software company with 10,001+ employees
Real User
Top 20
Dec 4, 2017
Before implementing, you must finalize the output requirement, i.e., CI grouping/category, attribute, relationship types, etc. This will help in defining the information collection process.
Learn what your peers think about OpenText Universal Discovery and Universal CMDB. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
OpenText Universal Discovery and Universal CMDB provide advanced infrastructure discovery, relationship mapping, and classification. Their integration with multiple data sources supports comprehensive service management, enabling businesses to leverage a robust ITIL framework efficiently.Organizations utilize OpenText Universal Discovery and Universal CMDB for centralized IT asset and service management. Its automated service modeling enables dynamic business service creation, while a robust...
For a solution that is this complex, I would suggest getting help from an external vendor. Because of the complexity, I would rate Universal CMDB a seven out of ten. It may be because we haven't implemented it correctly.
Before implementing, you must finalize the output requirement, i.e., CI grouping/category, attribute, relationship types, etc. This will help in defining the information collection process.