I am available for another Zoho review. I have worked with both Zoho CRM and Zoho CRM Plus. I am also a consultant and partner of Zoho for all the products that I work with. I am currently working with the latest version of Zoho CRM. I don't have any experience with Zoho CRM's AI-powered assistant Zia. I have been using Zoho CRM for around three years for my customers, and it has quite robust multi-channel support for customer communication. Overall, I would rate Zoho CRM a nine out of ten; the main issues are with support and reporting features, which is why it loses a point.
Zoho CRM's AI-powered assistant Zia functions as a chatbot that helps create custom module settings. It can automatically generate custom fields by using the module name and provides helpful recommendations. For multi-channel support, Zoho CRM uses SalesIQ, which integrates social accounts and campaigns from platforms such as Meta, Instagram, Facebook, and WhatsApp. When leads come through social accounts, they are replicated in SalesIQ and converted into CRM leads through workflows and automation. The pricing of Zoho CRM is competitive and beneficial for both customers and users. Overall rating: 9 out of 10.
Director at a manufacturing company with 11-50 employees
Real User
Top 5
Jul 25, 2025
I can share my opinions on this product so far. My experience with the pricing for the product is that the license cost was pretty inexpensive; we were coming off of Salesforce, which was not inexpensive, and to us, the Zoho CRM product, the CRM Plus Suite, which is actually more than one application, was very inexpensive on a per-seat basis. Since I have experience with both, I can say that Salesforce seems to always roll stuff out before its competitors, but it's very difficult to modify it, to hammer it into your process without getting a professional involved; that was our only complaint because we understood the features and how they could benefit us, but getting there was always expensive and took a lot longer than we had hoped. We are talking about both transcripts and video links; they can dial in, dial out, and Teams calls can happen where it's integrated into the product. Overall, I would rate Zoho CRM a solid nine out of ten.
Currently, I am still working with Azure and I use the Azure products for my current work. I use Azure Active Directory. I don't use products like App Service from Azure or Azure Logic Apps, Front Door, but I think it's very straightforward. Once I take the first step to use Azure, I can track myself to use another application, program, or module in Azure. I use Office 365 because we actually have Exchange mail server 2019 on premises. In the last few months, I upgraded from Exchange on premise to use Office 365, which is faster, easier to troubleshoot, and more secure. I use Remote Desktop Services (RDS) as the best solution because I make a private server in my data center room. I have many users that need to access the internet, so I don't join the server to my domain because if I have any malware or other attacks, I can resolve it easily without any damage to my internal network. Microsoft RDS is more user-friendly and easier to use compared to RDS from Azure Microsoft or another provider. I purchase Microsoft Remote Desktop Services directly from Microsoft. I have had an MCSE and Microsoft account for 15 years. I work with SharePoint and Exchange, which are famous applications through Microsoft and Office 365. For daily tasks, I use Microsoft tools and Linux tools because I have applications like CRM, ERP, and HRM running over CentOS, an operating system by Linux. Regarding CentOS, in Egypt, we have issues paying for things from the internet, especially due to the large margin between US dollars and Egyptian pounds. CentOS is totally free from the internet, so I create ISO and install it on the server to use all features, policies, and security modules. Currently, I use 3CX as voice solutions, and Asterisk is the Linux platform I use, along with firewalls by Linux called pfSense. All data centers in my company have products between Microsoft and Linux systems. For DNS, I use deDNS to make remote access or subdomains from deDNS organization. Sometimes, I pay for a main domain from HostGator and re-route the domain to my data centers. Based on other competitors, I would rate Zoho CRM's price as a five, as it has a middle-range price compared to others. Overall, I rate Zoho CRM a seven out of ten.
Senior Director - Head of Solution Engineering at Osol tech (Private) Limited
Real User
Top 5
Dec 13, 2024
Zoho CRM is straightforward and easy to use, which helps you get up and running without any significant hurdles. I would rate it overall at eight out of ten.
Zoho CRM is also used to automate certain processes in our organization's finance department. Some free trials are offered by Zoho CRM to startups, which attracts more customers to the solution. I have noticed that some Generative AI features have been announced for Zoho CRM. The aforementioned feature should be focused on some specific purposes like drafting, template-based dynamic tasks, or any other repetitive tasks. In our organization, we mostly utilize the HR process features of Zoho CRM. I would overall rate the solution a nine out of ten. I would recommend the solution to other users.
Zoho CRM is a good solution. We use its features, particularly for the more technical aspects. Since it is a low-priced platform, it tends to be the best option. Overall, I rate the solution an eight out of ten.
CRM Team Leader at a tech company with 201-500 employees
Real User
Jun 27, 2023
We chose Zoho CRM over other products because it gives us the ability to connect with different applications. It is worthwhile to have one license for 55 applications. It is one of the main advantages of the product. The product is very customizable. Zoho has its own programming language. If someone wants to use the tool, I would ask them about the size of their company. Zoho has a different solution, which is a basic application called Bigin. It is less customizable. The process is very intuitive, very simple, easy to use, and is meant for small companies. A small company can consider Bigin. If I were a freelancer, I would have considered Bigin. CRM is the way to go if a company wants to scale. Even though the tool has to improve its customer service, I like Zoho’s vision. They're very careful in how they launch new features and the quality they provide while launching them. It is something that I value because I have worked with other solutions like Jira and other applications. Sometimes they launch a feature, and it doesn’t really work. We can find some bugs when navigating the new solutions, but Zoho is very careful. Overall, I rate the product a ten out of ten.
When you're designing any integrations with CRM, you really need to think about your API limits so that you're not blowing those too quickly. It needs to be properly thought through. Arguably, that needs to be done for any system that you're designing and building. It's important to think about your requirements and how you want to manage your data. As a tool, I think it's very good. Some people have bad experiences with it, but that's a result of bad configuration rather than the product. In my experience it's solid. I rate this solution nine out of 10.
Managing Secretary at Manovikas Charitable Society
Real User
Top 5
Jan 12, 2023
My company uses a CRM solution, Zoho CRM. Only a few users access Zoho CRM in the company, just two or three. My company has no plan to increase the platform users because Zoho CRM is a paid tool, and my company has limited funds. Based on what I'm using Zoho CRM for, my rating for it is five out of ten.
My company uses Zoho CRM internally. My company is a customer rather than a seller or distributor of Zoho CRM. I'm using the latest version of Zoho CRM because the tool has regular updates, so my company has the newest version. Around forty-five to fifty people use Zoho CRM within the company. My company has a team that handles the maintenance of the tool. I'm rating Zoho CRM as seven out of ten because its UI needs improvement.
I'd recommend the solution to other users and companies. It's very convenient as this product can be used on your mobile phone. It's not only the web apps. It's the mobile apps as well that also help the sales on the field to do their work with ease. I'd rate the solution eight out of ten.
If you are using this solution for the first time, I would recommend that you start in a separate sequential manner with the contact management and then move onto leads and opportunities. This logical approach will drive you the proper use of the software. In a future release we would like to have this tool available on an app based platform so thats users can update data in real time. I would rate this solution a nine out of ten because it functions well.
As with any other solution, try to go out of the box to implement the best practices and use all the features. These are the two things which I would recommend. I would rate Zoho CRM an eight out of ten.
Manager - Sales & NBO at a tech services company with 201-500 employees
Real User
May 11, 2022
For smaller organizations looking for a CRM solution, it comes at an affordable cost. The sales cycle or marketing cycle can be a bit complex. I would rate this solution an eight out of ten.
Technical Solutions Architect at Valencia IIP Advisors Limited
Real User
Feb 14, 2022
I don't do anything with hardware. My last six months have been focused on ITSM tools. Ivanti, Cherwell, and a new one we just discovered, Halo, which you might find very interesting. Halo is going to completely transform the market. That is primarily what I do as an ITSM, Information Technology Service Management solutions. I just got a demo of a very interesting tool that does service discovery and relationship management to assist in the creation of a CMDB for an ITSM solution. I haven't looked at Rackmount servers. It's very straightforward and easy to use, with a lot of customization options and good integrations. I work as an IT software consultant, naturally, I'm going to be biased, however, it has proven to be extremely effective. I still give the overall product a 9 out of 10. Good flexibility, excellent support, ease of implementation, and low cost.
ASM at a computer software company with 11-50 employees
Reseller
Jan 25, 2022
The Zoho salesperson we dealt with was really good and supported us. I would recommend Zoho to other users. I would rate this solution an eight out of ten.
I would definitely recommend this solution to others. It is the best solution for small and medium enterprises. I would rate Zoho CRM an eight out of 10.
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.
I am available for another Zoho review. I have worked with both Zoho CRM and Zoho CRM Plus. I am also a consultant and partner of Zoho for all the products that I work with. I am currently working with the latest version of Zoho CRM. I don't have any experience with Zoho CRM's AI-powered assistant Zia. I have been using Zoho CRM for around three years for my customers, and it has quite robust multi-channel support for customer communication. Overall, I would rate Zoho CRM a nine out of ten; the main issues are with support and reporting features, which is why it loses a point.
Zoho CRM's AI-powered assistant Zia functions as a chatbot that helps create custom module settings. It can automatically generate custom fields by using the module name and provides helpful recommendations. For multi-channel support, Zoho CRM uses SalesIQ, which integrates social accounts and campaigns from platforms such as Meta, Instagram, Facebook, and WhatsApp. When leads come through social accounts, they are replicated in SalesIQ and converted into CRM leads through workflows and automation. The pricing of Zoho CRM is competitive and beneficial for both customers and users. Overall rating: 9 out of 10.
I can share my opinions on this product so far. My experience with the pricing for the product is that the license cost was pretty inexpensive; we were coming off of Salesforce, which was not inexpensive, and to us, the Zoho CRM product, the CRM Plus Suite, which is actually more than one application, was very inexpensive on a per-seat basis. Since I have experience with both, I can say that Salesforce seems to always roll stuff out before its competitors, but it's very difficult to modify it, to hammer it into your process without getting a professional involved; that was our only complaint because we understood the features and how they could benefit us, but getting there was always expensive and took a lot longer than we had hoped. We are talking about both transcripts and video links; they can dial in, dial out, and Teams calls can happen where it's integrated into the product. Overall, I would rate Zoho CRM a solid nine out of ten.
Currently, I am still working with Azure and I use the Azure products for my current work. I use Azure Active Directory. I don't use products like App Service from Azure or Azure Logic Apps, Front Door, but I think it's very straightforward. Once I take the first step to use Azure, I can track myself to use another application, program, or module in Azure. I use Office 365 because we actually have Exchange mail server 2019 on premises. In the last few months, I upgraded from Exchange on premise to use Office 365, which is faster, easier to troubleshoot, and more secure. I use Remote Desktop Services (RDS) as the best solution because I make a private server in my data center room. I have many users that need to access the internet, so I don't join the server to my domain because if I have any malware or other attacks, I can resolve it easily without any damage to my internal network. Microsoft RDS is more user-friendly and easier to use compared to RDS from Azure Microsoft or another provider. I purchase Microsoft Remote Desktop Services directly from Microsoft. I have had an MCSE and Microsoft account for 15 years. I work with SharePoint and Exchange, which are famous applications through Microsoft and Office 365. For daily tasks, I use Microsoft tools and Linux tools because I have applications like CRM, ERP, and HRM running over CentOS, an operating system by Linux. Regarding CentOS, in Egypt, we have issues paying for things from the internet, especially due to the large margin between US dollars and Egyptian pounds. CentOS is totally free from the internet, so I create ISO and install it on the server to use all features, policies, and security modules. Currently, I use 3CX as voice solutions, and Asterisk is the Linux platform I use, along with firewalls by Linux called pfSense. All data centers in my company have products between Microsoft and Linux systems. For DNS, I use deDNS to make remote access or subdomains from deDNS organization. Sometimes, I pay for a main domain from HostGator and re-route the domain to my data centers. Based on other competitors, I would rate Zoho CRM's price as a five, as it has a middle-range price compared to others. Overall, I rate Zoho CRM a seven out of ten.
Zoho CRM is straightforward and easy to use, which helps you get up and running without any significant hurdles. I would rate it overall at eight out of ten.
I rate the overall solution an eight out of ten.
Zoho CRM is also used to automate certain processes in our organization's finance department. Some free trials are offered by Zoho CRM to startups, which attracts more customers to the solution. I have noticed that some Generative AI features have been announced for Zoho CRM. The aforementioned feature should be focused on some specific purposes like drafting, template-based dynamic tasks, or any other repetitive tasks. In our organization, we mostly utilize the HR process features of Zoho CRM. I would overall rate the solution a nine out of ten. I would recommend the solution to other users.
Zoho CRM is a good solution. We use its features, particularly for the more technical aspects. Since it is a low-priced platform, it tends to be the best option. Overall, I rate the solution an eight out of ten.
I rate Zoho CRM an eight out of ten.
We chose Zoho CRM over other products because it gives us the ability to connect with different applications. It is worthwhile to have one license for 55 applications. It is one of the main advantages of the product. The product is very customizable. Zoho has its own programming language. If someone wants to use the tool, I would ask them about the size of their company. Zoho has a different solution, which is a basic application called Bigin. It is less customizable. The process is very intuitive, very simple, easy to use, and is meant for small companies. A small company can consider Bigin. If I were a freelancer, I would have considered Bigin. CRM is the way to go if a company wants to scale. Even though the tool has to improve its customer service, I like Zoho’s vision. They're very careful in how they launch new features and the quality they provide while launching them. It is something that I value because I have worked with other solutions like Jira and other applications. Sometimes they launch a feature, and it doesn’t really work. We can find some bugs when navigating the new solutions, but Zoho is very careful. Overall, I rate the product a ten out of ten.
Overall, I rate the product a nine out of ten.
I rate the solution an eight out of ten.
I rate the solution a nine-point five out of ten.I would definitely recommend getting the tool for any business that has intense sales.
I rate Zoho CRM a nine out of 10. It's user-friendly and cheaper than Salesforce or most other CRM solutions.
I rate the overall product an eight to eight and a half out of ten.
When you're designing any integrations with CRM, you really need to think about your API limits so that you're not blowing those too quickly. It needs to be properly thought through. Arguably, that needs to be done for any system that you're designing and building. It's important to think about your requirements and how you want to manage your data. As a tool, I think it's very good. Some people have bad experiences with it, but that's a result of bad configuration rather than the product. In my experience it's solid. I rate this solution nine out of 10.
I would recommend Zoho CRM to other users and rate it eight out of ten.
My company uses a CRM solution, Zoho CRM. Only a few users access Zoho CRM in the company, just two or three. My company has no plan to increase the platform users because Zoho CRM is a paid tool, and my company has limited funds. Based on what I'm using Zoho CRM for, my rating for it is five out of ten.
My company uses Zoho CRM internally. My company is a customer rather than a seller or distributor of Zoho CRM. I'm using the latest version of Zoho CRM because the tool has regular updates, so my company has the newest version. Around forty-five to fifty people use Zoho CRM within the company. My company has a team that handles the maintenance of the tool. I'm rating Zoho CRM as seven out of ten because its UI needs improvement.
I would recommend Zoho to others. I would rate Zoho an eight out of ten.
I'd recommend the solution to other users and companies. It's very convenient as this product can be used on your mobile phone. It's not only the web apps. It's the mobile apps as well that also help the sales on the field to do their work with ease. I'd rate the solution eight out of ten.
If you are using this solution for the first time, I would recommend that you start in a separate sequential manner with the contact management and then move onto leads and opportunities. This logical approach will drive you the proper use of the software. In a future release we would like to have this tool available on an app based platform so thats users can update data in real time. I would rate this solution a nine out of ten because it functions well.
As with any other solution, try to go out of the box to implement the best practices and use all the features. These are the two things which I would recommend. I would rate Zoho CRM an eight out of ten.
For smaller organizations looking for a CRM solution, it comes at an affordable cost. The sales cycle or marketing cycle can be a bit complex. I would rate this solution an eight out of ten.
I don't do anything with hardware. My last six months have been focused on ITSM tools. Ivanti, Cherwell, and a new one we just discovered, Halo, which you might find very interesting. Halo is going to completely transform the market. That is primarily what I do as an ITSM, Information Technology Service Management solutions. I just got a demo of a very interesting tool that does service discovery and relationship management to assist in the creation of a CMDB for an ITSM solution. I haven't looked at Rackmount servers. It's very straightforward and easy to use, with a lot of customization options and good integrations. I work as an IT software consultant, naturally, I'm going to be biased, however, it has proven to be extremely effective. I still give the overall product a 9 out of 10. Good flexibility, excellent support, ease of implementation, and low cost.
The Zoho salesperson we dealt with was really good and supported us. I would recommend Zoho to other users. I would rate this solution an eight out of ten.
I would definitely recommend this solution to others. It is the best solution for small and medium enterprises. I would rate Zoho CRM an eight out of 10.
I would recommend this solution to others. I rate Zoho CRM an eight out of ten.