It's super-important that Managed Collaboration gives us a partner that can manage a hybrid environment with multiple vendor platforms. I feel that there's nothing I can't throw at them, that involves my job and tech, that they can't do. That's really nice.
CDW saves us a certain level of manpower, time, and money. Cost-efficiency is definitely a piece of it. They bring a level of expertise that we didn't have in-house.
One of the valuable features of CDW Managed Collaboration is having a deeper level of technical support available for troubleshooting and monitoring. We can rely on that technical support to do a lot of the heavy lifting in supporting the system.
Network Engineer at a computer software company with 201-500 employees
Real User
Nov 10, 2021
We do not have any VoIP admins onsite or within our organization. That is why we decided to outsource it to CDW. That makes our job easier because we don't have a VoIP admin.
CAD/CAM Support Specialist at a engineering company with 501-1,000 employees
Real User
Nov 9, 2021
Another key factor in why we chose to go this route was that we have one place to call for support. We have one person that we deal with at CDW and that person handles things within CDW for us. It takes a lot of stuff off of our plate, internally.
Learn what your peers think about CDW Managed Collaboration Services. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
CDW Managed Collaboration Services offer centralized support and 24/7 monitoring, adapting to hybrid environments. It integrates seamlessly with leading VoIP providers like Teams calling and Webex calling, ensuring consistent communication and multiple vendor support options.Utilized for hosting and managing SIP-based phone systems, these services enable outsourcing of entire phone operations, leveraging CDW's infrastructure. Clients manage VoIP systems through an interface portal for user...
It's super-important that Managed Collaboration gives us a partner that can manage a hybrid environment with multiple vendor platforms. I feel that there's nothing I can't throw at them, that involves my job and tech, that they can't do. That's really nice.
CDW saves us a certain level of manpower, time, and money. Cost-efficiency is definitely a piece of it. They bring a level of expertise that we didn't have in-house.
One of the valuable features of CDW Managed Collaboration is having a deeper level of technical support available for troubleshooting and monitoring. We can rely on that technical support to do a lot of the heavy lifting in supporting the system.
We do not have any VoIP admins onsite or within our organization. That is why we decided to outsource it to CDW. That makes our job easier because we don't have a VoIP admin.
Another key factor in why we chose to go this route was that we have one place to call for support. We have one person that we deal with at CDW and that person handles things within CDW for us. It takes a lot of stuff off of our plate, internally.