Their model makes sense. It is competitive for pricing. While I haven't gone out and put them against other providers at any time recently, we don't feel that we are getting a bad deal. From the pricing standpoint, we have been happy with where we are.
We are on a state contract, and they have negotiated state contract pricing. Since we are a state agency, we decided to go with them. It is a little costly sometimes. However, we are on a state contract, so we don't really have any flexibility in the pricing because that was negotiated for the entire state. They offer three service levels, which is fine, and we chose gold. We just want 24/7 support because our phone system has to be up 24/7.
Learn what your peers think about CDW Managed Collaboration Services. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
CDW Managed Collaboration Services provides overall IT support for a vast amount of systems. This managed service provider helps to manage corporate infrastructure. CDW Managed Collaboration Services specializes in remote systems management and phone systems. Users can receive this service from anywhere and not only in their office space. This service can be used for network overhaul, phone system management, printer projects, SIP-based phone systems, and much more. This management service...
Their model makes sense. It is competitive for pricing. While I haven't gone out and put them against other providers at any time recently, we don't feel that we are getting a bad deal. From the pricing standpoint, we have been happy with where we are.
We are on a state contract, and they have negotiated state contract pricing. Since we are a state agency, we decided to go with them. It is a little costly sometimes. However, we are on a state contract, so we don't really have any flexibility in the pricing because that was negotiated for the entire state. They offer three service levels, which is fine, and we chose gold. We just want 24/7 support because our phone system has to be up 24/7.
The pricing wasn't a whole lot different between CDW and the other companies we looked at.