Their model makes sense. It is competitive for pricing. While I haven't gone out and put them against other providers at any time recently, we don't feel that we are getting a bad deal. From the pricing standpoint, we have been happy with where we are.
Network Engineer at a computer software company with 201-500 employees
Real User
Nov 10, 2021
We are on a state contract, and they have negotiated state contract pricing. Since we are a state agency, we decided to go with them. It is a little costly sometimes. However, we are on a state contract, so we don't really have any flexibility in the pricing because that was negotiated for the entire state. They offer three service levels, which is fine, and we chose gold. We just want 24/7 support because our phone system has to be up 24/7.
Learn what your peers think about CDW Managed Collaboration Services. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
CDW Managed Collaboration Services offer centralized support and 24/7 monitoring, adapting to hybrid environments. It integrates seamlessly with leading VoIP providers like Teams calling and Webex calling, ensuring consistent communication and multiple vendor support options.Utilized for hosting and managing SIP-based phone systems, these services enable outsourcing of entire phone operations, leveraging CDW's infrastructure. Clients manage VoIP systems through an interface portal for user...
Their model makes sense. It is competitive for pricing. While I haven't gone out and put them against other providers at any time recently, we don't feel that we are getting a bad deal. From the pricing standpoint, we have been happy with where we are.
We are on a state contract, and they have negotiated state contract pricing. Since we are a state agency, we decided to go with them. It is a little costly sometimes. However, we are on a state contract, so we don't really have any flexibility in the pricing because that was negotiated for the entire state. They offer three service levels, which is fine, and we chose gold. We just want 24/7 support because our phone system has to be up 24/7.
The pricing wasn't a whole lot different between CDW and the other companies we looked at.