Working with CDW's services results in a more personal support experience. The importance of that is the fact that they understand our environment. They can quickly identify the issues we may have, provide recommendations, and get them resolved.
The most valuable aspect of the service is their responsiveness to the issues that we have. When we open up a ticket with them, they're pretty quick to get back to us, within at least 30 minutes or so.
CTS works 24/7. That's one of the most valuable aspects for me because if I need assistance for one of our clients, I need assistance now. It's also very important that CDW's service includes OEM escalation.
IS Systems/Network Administrator at a non-profit with 11-50 employees
Real User
Nov 16, 2021
One aspect of the service that is pretty important is that CDW takes ownership of the support relationship and case management. It's nice to have one guy to deal with, instead of the shift-work support that you get with SMARTnet. It's a more personal support experience.
CDW Technology Support offers tailored technology assistance to businesses, ensuring reliable operation and quick resolution of IT challenges with a focus on effective support.Designed for businesses requiring dependable tech support, CDW Technology Support provides comprehensive assistance across different hardware and software environments. It aims to reduce downtime by delivering proactive maintenance and prompt issue resolution. Clients appreciate the expertise and professionalism of the...
Working with CDW's services results in a more personal support experience. The importance of that is the fact that they understand our environment. They can quickly identify the issues we may have, provide recommendations, and get them resolved.
The most valuable aspect is the accessibility. We're able to speak to a resource directly, as soon as we need one.
The most valuable aspect of the service is their responsiveness to the issues that we have. When we open up a ticket with them, they're pretty quick to get back to us, within at least 30 minutes or so.
CTS works 24/7. That's one of the most valuable aspects for me because if I need assistance for one of our clients, I need assistance now. It's also very important that CDW's service includes OEM escalation.
One aspect of the service that is pretty important is that CDW takes ownership of the support relationship and case management. It's nice to have one guy to deal with, instead of the shift-work support that you get with SMARTnet. It's a more personal support experience.