We were looking for quick responses and better first-line support than what we were receiving previously. We also have 60 hours scheduled with them for project-type work. We have engaged them once for that and we have two more scheduled. One project will be a Microsoft O365 security assessment, and we're also going to be working with them to look at our IT access management, including going through our AD, our review process, and all of our settings to make sure that everything is good there as well. The environment that CDW is involved in for us is the gamut of Microsoft applications, such as Office 365, servers, and Exchange.
We wanted to get access to Microsoft's Premier Support without having to pay directly for the Premier Support, because we don't use it enough. We wanted additional support when we have issues with Microsoft products, to get a faster response time. We use CDW for supporting Windows Servers, Office 365 applications, and Microsoft's CCM deployment server. We have also used it for Azure Active Directory.
We looked to CDW for quick uptime when issues are going on and for quality tech support for any kind of application or software issues. The main challenge we were looking to address was getting a same-day response. With the company that we had previous to CDW, no matter what time we would call, it was the next day until we heard from them. CTS maintains our Cisco routers and switches in our plants, and our Cisco servers, the UCS C200 and C220 chassis.
Our company works with organizations providing managed service consulting. Our clients purchase Cisco SMARTnet and, for some reason, two or three years ago, they started purchasing SMARTnet from CDW, as opposed to directly from Cisco. If we need some help configuring or troubleshooting a Cisco environment, we use CDW to open the ticket with Cisco's TAC and to forward questions to Cisco. After that, I usually start working with the Cisco TAC engineers. I have a number of Cisco certifications, including CCNP in wireless and networking. So generally, when I have to call someone, I am not calling with easy questions. For example, the last time I contacted CDW was for troubleshooting in a very specific area related to Apple devices and Cisco. I did not expect that CDW would be able to troubleshoot it. Engineers from Apple and Cisco were involved and there was really a lot of troubleshooting until we finally found the issue, which was a problem with Apple.
IS Systems/Network Administrator at a non-profit with 11-50 employees
Real User
Nov 16, 2021
I turned to CDW because I was looking for support similar to Cisco SMARTnet, but with even a little bit more support. I wanted someone with expertise in the equipment and the situation I was dealing with and someone who was more local. The platforms that are supported by CTS are Cisco's Unified Communications Manager (CallManager) as well as our firewalls and switches.
CDW Technology Support offers tailored technology assistance to businesses, ensuring reliable operation and quick resolution of IT challenges with a focus on effective support.Designed for businesses requiring dependable tech support, CDW Technology Support provides comprehensive assistance across different hardware and software environments. It aims to reduce downtime by delivering proactive maintenance and prompt issue resolution. Clients appreciate the expertise and professionalism of the...
We were looking for quick responses and better first-line support than what we were receiving previously. We also have 60 hours scheduled with them for project-type work. We have engaged them once for that and we have two more scheduled. One project will be a Microsoft O365 security assessment, and we're also going to be working with them to look at our IT access management, including going through our AD, our review process, and all of our settings to make sure that everything is good there as well. The environment that CDW is involved in for us is the gamut of Microsoft applications, such as Office 365, servers, and Exchange.
We wanted to get access to Microsoft's Premier Support without having to pay directly for the Premier Support, because we don't use it enough. We wanted additional support when we have issues with Microsoft products, to get a faster response time. We use CDW for supporting Windows Servers, Office 365 applications, and Microsoft's CCM deployment server. We have also used it for Azure Active Directory.
We looked to CDW for quick uptime when issues are going on and for quality tech support for any kind of application or software issues. The main challenge we were looking to address was getting a same-day response. With the company that we had previous to CDW, no matter what time we would call, it was the next day until we heard from them. CTS maintains our Cisco routers and switches in our plants, and our Cisco servers, the UCS C200 and C220 chassis.
Our company works with organizations providing managed service consulting. Our clients purchase Cisco SMARTnet and, for some reason, two or three years ago, they started purchasing SMARTnet from CDW, as opposed to directly from Cisco. If we need some help configuring or troubleshooting a Cisco environment, we use CDW to open the ticket with Cisco's TAC and to forward questions to Cisco. After that, I usually start working with the Cisco TAC engineers. I have a number of Cisco certifications, including CCNP in wireless and networking. So generally, when I have to call someone, I am not calling with easy questions. For example, the last time I contacted CDW was for troubleshooting in a very specific area related to Apple devices and Cisco. I did not expect that CDW would be able to troubleshoot it. Engineers from Apple and Cisco were involved and there was really a lot of troubleshooting until we finally found the issue, which was a problem with Apple.
I turned to CDW because I was looking for support similar to Cisco SMARTnet, but with even a little bit more support. I wanted someone with expertise in the equipment and the situation I was dealing with and someone who was more local. The platforms that are supported by CTS are Cisco's Unified Communications Manager (CallManager) as well as our firewalls and switches.