The Atrium CMDB is where you would store all your configuration items, whether they're physical or logical. For example, server PCs, routers, switches, and other network devices, as well as the software installed on these servers or devices. It also involves maintaining relationships between these items. On top of that, you build what we call the service model. You define a service and relate all the CIs to that service. This helps in understanding the organization's service structure and is useful in case of incidents or issues. On the ITSM side, since CMDB is at the core of ITSM, let's say there's an incident on a certain device. With CMDB, you would know which service is impacted and even which users are impacted. This modeling of the CMDB and CI, along with the actual inventory, extends to what is known as IT asset management or the broader CMDB (Configuration Management Database).
BMC Remedy Consultant at a tech services company with 1-10 employees
Real User
Jul 12, 2023
We use the product to manage all application and data configurations. It includes servers, hardware components, firewalls, Windows connections, and other assets. We classify these assets under CIs and utilize them based on customer requirements while creating tickets. Additionally, we can analyze data using the product categorization link.
BMC Atrium CMDB is a configuration management database. It's the core of the ITSM system. All changes, incidents, and problems must be related to an actual CI, which can be a network element, server, or cell. When you first install any of the ITSM systems, you start with installing the BMC Atrium CMDB and then you install all the ITM suites on top of the CMDB.
A Configuration Management Database (CMDB) is an essential IT management tool that helps organizations track and manage IT assets, services, and their interdependencies.
CMDB solutions provide organizations with a centralized repository of data, enabling better visibility and control over IT environments. By maintaining accurate information about hardware, software, and systems, businesses can improve decision-making and streamline IT operations, leading to increased efficiency.
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The Atrium CMDB is where you would store all your configuration items, whether they're physical or logical. For example, server PCs, routers, switches, and other network devices, as well as the software installed on these servers or devices. It also involves maintaining relationships between these items. On top of that, you build what we call the service model. You define a service and relate all the CIs to that service. This helps in understanding the organization's service structure and is useful in case of incidents or issues. On the ITSM side, since CMDB is at the core of ITSM, let's say there's an incident on a certain device. With CMDB, you would know which service is impacted and even which users are impacted. This modeling of the CMDB and CI, along with the actual inventory, extends to what is known as IT asset management or the broader CMDB (Configuration Management Database).
We use the product to manage all application and data configurations. It includes servers, hardware components, firewalls, Windows connections, and other assets. We classify these assets under CIs and utilize them based on customer requirements while creating tickets. Additionally, we can analyze data using the product categorization link.
We use this solution to monitor and maintain service modelling and assets throughout the full life-cycle.
BMC Atrium CMDB is a configuration management database. It's the core of the ITSM system. All changes, incidents, and problems must be related to an actual CI, which can be a network element, server, or cell. When you first install any of the ITSM systems, you start with installing the BMC Atrium CMDB and then you install all the ITM suites on top of the CMDB.