Senior Software Engineer at a tech vendor with 10,001+ employees
Real User
Top 20
Jun 30, 2026
My main use case for Fluent Order Management is to enable retail and other B2B e-commerce businesses to set up the order management flow, which takes care of the entire orchestration of the order from when it is placed to delivery of the product, and also handles post-delivery action items like handling returns, appeasements, and refunds. A specific example of how my team uses Fluent Order Management in a real-world scenario is that we implement Fluent Order Management for businesses, particularly those with high frequency of orders, such as a shoe brand, beauty products, or B2B mechanical gears, and we manage inventory, order flow, send notifications to downstream systems and customers regarding the status of the order, along with handling refunds and returns. The entire order life cycle is managed through Fluent Order Management. Regarding how I use Fluent Order Management, it is modular, enabling the implementation to be modular, with each component of the OMS, such as the inventory part and availability part showing stock, along with the actual order flow and store operations being configurable and manageable. Everything is modular, allowing development and work on multiple components simultaneously without disrupting any other parts, and components have very little downtime. Additionally, it is auto-scaling and cloud-based with a lot of UI customizations allowed, thanks to a separate SDK for UI customization, making it a good order management system.
My main use case for Fluent Order Management is as an enterprise order management system for retailers, brand manufacturers, and distributors, and it is used for inventory availability, order fulfillment, dynamic sourcing, connections and integrations into and through a commerce ecosystem and all omni-channel fulfillment operations. For a retailer, I have implemented Fluent Order Management to be their global inventory. For this retailer, I set up global inventory visibility and inventory as a service for commerce and marketplace, call center, and a number of other B2B channels, and I also enabled dynamic sourcing across a number of facilities and stores and am able to track and monitor real-time velocity of demand against store inventory to broadcast demand across other stores within the region. I also have hooked in all integrations to demand planning and ERP, WMS, payment systems, fraud, and other systems, and the outcome was an 80% reduction in split shipments, a 98% inventory accuracy rate, and an increase of sales by 25%.
Lead Business Analyst at a manufacturing company with 10,001+ employees
Real User
Top 20
Jun 24, 2026
Fluent Order Management's main use case is that the omnichannel capabilities are exceptionally good, and the technological aspect of it, using GraphQL and mutations, makes it an ideal solution. A specific example of how I use those omnichannel capabilities or the GraphQL features in my day-to-day work is that it makes it very seamless when we are trying to build integrations with other third-party systems. I don't have to be worried about changing anything from an API aspect internally. The API provides attributes in the system itself, and we can seamlessly integrate with your e-commerce channel, whether it's Shopify, SFCC, or marketplaces such as Amazon or Mirakl. All of these capabilities are very great, and we can integrate with multiple systems seamlessly. Fluent provides the flexibility of using sourcing engines, and integrating with WM systems downstream also becomes easier. Having the ability to integrate with all of these systems is what makes Fluent Order Management prominent. I believe that the future of the order management system from a technology aspect has to be GraphQL; it's much simpler, the schema is well-defined, and if we want to use additional attributes, we can use them. It's not the old traditional Java where the columns have to be created and a data type has to be declared and stored and all of that, so I think that's very flexible and seamless. The entire webhook concept is great as well; it does not cause performance issues. In terms of how Fluent Order Management fits into my workflow, when you compare all the order management systems out there in the market today, whether it's Manhattan, Sterling, or any of the upcoming systems that are available, some of the points that we are looking at or trying to be mindful of are the capabilities that it has. Can we easily update the UI? Can we add buttons? Can we introduce more integrations? The omnichannel capabilities, the UI accessibility, all of these are things that should be considered, and I do think that Fluent Order Management provides them all, which is why it makes it a leading platform.
I have experience working with Fluent Order Management for about four years with very important luxury clients. I am currently working with Fluent Order Management with a luxury client. I handle requests, development, configuration of the environment, and other responsibilities for this client.
Fluent Order Management enhances the efficiency of handling complex omnichannel orders. It optimizes operations, ensuring seamless integration with existing systems.Fluent Order Management is a versatile option for businesses seeking to improve order accuracy and increase speed. It supports omnichannel order orchestration, allowing enterprises to manage diverse order types from different channels without compromising on performance. By providing an agile and robust backend, it integrates...
My main use case for Fluent Order Management is to enable retail and other B2B e-commerce businesses to set up the order management flow, which takes care of the entire orchestration of the order from when it is placed to delivery of the product, and also handles post-delivery action items like handling returns, appeasements, and refunds. A specific example of how my team uses Fluent Order Management in a real-world scenario is that we implement Fluent Order Management for businesses, particularly those with high frequency of orders, such as a shoe brand, beauty products, or B2B mechanical gears, and we manage inventory, order flow, send notifications to downstream systems and customers regarding the status of the order, along with handling refunds and returns. The entire order life cycle is managed through Fluent Order Management. Regarding how I use Fluent Order Management, it is modular, enabling the implementation to be modular, with each component of the OMS, such as the inventory part and availability part showing stock, along with the actual order flow and store operations being configurable and manageable. Everything is modular, allowing development and work on multiple components simultaneously without disrupting any other parts, and components have very little downtime. Additionally, it is auto-scaling and cloud-based with a lot of UI customizations allowed, thanks to a separate SDK for UI customization, making it a good order management system.
My main use case for Fluent Order Management is as an enterprise order management system for retailers, brand manufacturers, and distributors, and it is used for inventory availability, order fulfillment, dynamic sourcing, connections and integrations into and through a commerce ecosystem and all omni-channel fulfillment operations. For a retailer, I have implemented Fluent Order Management to be their global inventory. For this retailer, I set up global inventory visibility and inventory as a service for commerce and marketplace, call center, and a number of other B2B channels, and I also enabled dynamic sourcing across a number of facilities and stores and am able to track and monitor real-time velocity of demand against store inventory to broadcast demand across other stores within the region. I also have hooked in all integrations to demand planning and ERP, WMS, payment systems, fraud, and other systems, and the outcome was an 80% reduction in split shipments, a 98% inventory accuracy rate, and an increase of sales by 25%.
Fluent Order Management's main use case is that the omnichannel capabilities are exceptionally good, and the technological aspect of it, using GraphQL and mutations, makes it an ideal solution. A specific example of how I use those omnichannel capabilities or the GraphQL features in my day-to-day work is that it makes it very seamless when we are trying to build integrations with other third-party systems. I don't have to be worried about changing anything from an API aspect internally. The API provides attributes in the system itself, and we can seamlessly integrate with your e-commerce channel, whether it's Shopify, SFCC, or marketplaces such as Amazon or Mirakl. All of these capabilities are very great, and we can integrate with multiple systems seamlessly. Fluent provides the flexibility of using sourcing engines, and integrating with WM systems downstream also becomes easier. Having the ability to integrate with all of these systems is what makes Fluent Order Management prominent. I believe that the future of the order management system from a technology aspect has to be GraphQL; it's much simpler, the schema is well-defined, and if we want to use additional attributes, we can use them. It's not the old traditional Java where the columns have to be created and a data type has to be declared and stored and all of that, so I think that's very flexible and seamless. The entire webhook concept is great as well; it does not cause performance issues. In terms of how Fluent Order Management fits into my workflow, when you compare all the order management systems out there in the market today, whether it's Manhattan, Sterling, or any of the upcoming systems that are available, some of the points that we are looking at or trying to be mindful of are the capabilities that it has. Can we easily update the UI? Can we add buttons? Can we introduce more integrations? The omnichannel capabilities, the UI accessibility, all of these are things that should be considered, and I do think that Fluent Order Management provides them all, which is why it makes it a leading platform.
I have experience working with Fluent Order Management for about four years with very important luxury clients. I am currently working with Fluent Order Management with a luxury client. I handle requests, development, configuration of the environment, and other responsibilities for this client.