Territory Sales Trainer N. Illinois & Wisconsin at Colonial Life
Real User
Top 5
Jan 31, 2025
I mostly use Sprinklr for social media posts, scheduling, and taking pre-made content, personalizing it, and then sharing and scheduling it. I primarily use LinkedIn.
We have several use cases. The first one is benchmarking and listening. We have been working with Sprinklr team to create special custom benchmarking services to track our competitors and campaigns on social media. We have accounts on LinkedIn, YouTube, Facebook, Instagram, and more. In terms of engagement, we primarily use Care Suite, which is integrated into our CRM system. This allows our agents to engage with customers on Facebook, Instagram, LinkedIn, and a third-party website. We have built an architecture behind these processes with Sprinklr and our IT team.
My client has everything integrated in Sprinklr. I am a consultant for a client who uses Sprinklr for various purposes including scheduling posts and community management on an international scale.
It's generally used as a contact center solution. When people are looking at omnichannel and want to integrate applications in silos, like Facebook, WhatsApp, and email, they use Sprinklr. They also want to have one PRI number as the toll-free number. Those are the kinds of use cases, such as email integration, WhatsApp integration, Facebook, Instagram, and emails.
Sprinklr is the definitive AI-native customer experience management platform, built to help the world's biggest brands deliver extraordinary experiences across every touchpoint. Its Unified-CXM approach breaks down silos by connecting conversations across marketing, insights, social, and customer service on one platform, so customer-facing teams can collaborate seamlessly and act on a single, real-time source of truth. With over a decade of AI purpose-built for customer experience infused...
I mostly use Sprinklr for social media posts, scheduling, and taking pre-made content, personalizing it, and then sharing and scheduling it. I primarily use LinkedIn.
We have several use cases. The first one is benchmarking and listening. We have been working with Sprinklr team to create special custom benchmarking services to track our competitors and campaigns on social media. We have accounts on LinkedIn, YouTube, Facebook, Instagram, and more. In terms of engagement, we primarily use Care Suite, which is integrated into our CRM system. This allows our agents to engage with customers on Facebook, Instagram, LinkedIn, and a third-party website. We have built an architecture behind these processes with Sprinklr and our IT team.
My client has everything integrated in Sprinklr. I am a consultant for a client who uses Sprinklr for various purposes including scheduling posts and community management on an international scale.
I am using it for data analysis in many social media aspects.
It's generally used as a contact center solution. When people are looking at omnichannel and want to integrate applications in silos, like Facebook, WhatsApp, and email, they use Sprinklr. They also want to have one PRI number as the toll-free number. Those are the kinds of use cases, such as email integration, WhatsApp integration, Facebook, Instagram, and emails.