Territory Sales Trainer N. Illinois & Wisconsin at Colonial Life
Real User
Top 5
Jan 31, 2025
Sometimes I'll log into LinkedIn, and it won't show the scheduled post. I have to go through Sprinklr and double-check. It would be nice if it showed everything I have scheduled also in LinkedIn alone. Sometimes, if I try to use emojis, I'll click on one or search for one, but I can't scroll through them or they don't pop up.
The editability of a post is irritating right now. I need to be able to edit posts sometimes. It feels like a post is finalized, and I cannot make the edits I want. This may be due to changes in user permissions, which is a nuisance. Editing a post already marked for publish, a special feature in their platform, is problematic. If I've marked something for publish, I want to be able to edit it. Occasionally, the platform won't allow me to do this. Enhancing the multi-language service would be beneficial too. I want to create the same content across languages effortlessly. Currently, it requires making versions in English, Spanish, Russian, Korean, Japanese, and German. Using tools like ChatGPT helps, but an integrated feature would be handy. Reviewing, confirming, and adding multi-language posts to my Sprinklr account would be highly desirable.
Social & Digital Media Performance, Senior Manager at Majid Al Futtaim
Real User
Top 5
Dec 12, 2024
For a long-time user like myself, everything feels natural. However, when onboarding new users, the platform requires a lot of fine-tuning, which demands certain expertise on the customer side. There should be more simplification in managing the platform.
Sprinklr is the definitive AI-native customer experience management platform, built to help the world's biggest brands deliver extraordinary experiences across every touchpoint. Its Unified-CXM approach breaks down silos by connecting conversations across marketing, insights, social, and customer service on one platform, so customer-facing teams can collaborate seamlessly and act on a single, real-time source of truth. With over a decade of AI purpose-built for customer experience infused...
Sometimes I'll log into LinkedIn, and it won't show the scheduled post. I have to go through Sprinklr and double-check. It would be nice if it showed everything I have scheduled also in LinkedIn alone. Sometimes, if I try to use emojis, I'll click on one or search for one, but I can't scroll through them or they don't pop up.
There could be more videos on how to use Sprinklr. For example, there could be detailed platform guides explaining everything.
The editability of a post is irritating right now. I need to be able to edit posts sometimes. It feels like a post is finalized, and I cannot make the edits I want. This may be due to changes in user permissions, which is a nuisance. Editing a post already marked for publish, a special feature in their platform, is problematic. If I've marked something for publish, I want to be able to edit it. Occasionally, the platform won't allow me to do this. Enhancing the multi-language service would be beneficial too. I want to create the same content across languages effortlessly. Currently, it requires making versions in English, Spanish, Russian, Korean, Japanese, and German. Using tools like ChatGPT helps, but an integrated feature would be handy. Reviewing, confirming, and adding multi-language posts to my Sprinklr account would be highly desirable.
For a long-time user like myself, everything feels natural. However, when onboarding new users, the platform requires a lot of fine-tuning, which demands certain expertise on the customer side. There should be more simplification in managing the platform.