Head of International Sales at a comms service provider with 51-200 employees
Real User
Top 20
2025-05-30T11:53:29Z
May 30, 2025
From my experience as a VP of sales, I was not involved directly with development and configuration, but every time I need some change in our strategy and data, it takes a lot of time from our development team or technical team to implement this change. It is not easy to add columns or information in the reports or in the information that I gathered from Data Cloud. It takes a lot of time, and it was not exactly what I was expecting. I had a project that required changing the views that I need from my team, and it took two to three months to make the change. It was just a simple click of a button and adding some information, so what I was expecting to take one or two weeks took three months. It was very complicated to implement in the beginning, and it took a lot of time. It is a very good product, but it is very complex to implement, change, develop, and integrate.
Regional Business Director at a tech services company with 51-200 employees
Real User
Top 20
2025-03-12T10:57:50Z
Mar 12, 2025
Customizability is both an advantage and a disadvantage. While it provides a suitable solution with many pieces to integrate, it also adds complexity. It's like a puzzle with tens of thousands of pieces, and while there is great potential for making it work perfectly, the complexity can be challenging.
CRM software is a system that enhances customer interaction and management, aiding businesses in improving relationships, enhancing customer service, and driving sales growth for organizations through streamlined processes and data-driven insights.CRM systems offer robust tools that enable businesses to manage customer interactions, track sales, and foster customer relationships. These solutions integrate analytics, digital marketing tools, and customer service features to streamline business...
From my experience as a VP of sales, I was not involved directly with development and configuration, but every time I need some change in our strategy and data, it takes a lot of time from our development team or technical team to implement this change. It is not easy to add columns or information in the reports or in the information that I gathered from Data Cloud. It takes a lot of time, and it was not exactly what I was expecting. I had a project that required changing the views that I need from my team, and it took two to three months to make the change. It was just a simple click of a button and adding some information, so what I was expecting to take one or two weeks took three months. It was very complicated to implement in the beginning, and it took a lot of time. It is a very good product, but it is very complex to implement, change, develop, and integrate.
Customizability is both an advantage and a disadvantage. While it provides a suitable solution with many pieces to integrate, it also adds complexity. It's like a puzzle with tens of thousands of pieces, and while there is great potential for making it work perfectly, the complexity can be challenging.