The Salesforce team can make Data Cloud more user-friendly and a bit more open. The documentation should be improved. That is the first thing. They have very poor documentation on Data Cloud. For most Salesforce products, the documentation can be improved.
Account Executive - Cloud & AI at a tech vendor with 10,001+ employees
Consultant
Top 10
Dec 10, 2025
In my opinion, areas that can still improve Data Cloud include the speed of the user interface, which is somewhat a problem, and reporting, as creating reports could be a bit easier. Those are the top two.
Director at a manufacturing company with 11-50 employees
Real User
Top 5
Jul 25, 2025
There was excessive difficulty to customize for our business processes, so you either change to how they have it set up or you spend money getting someone to fix it. It would work, but it was time-consuming and another ongoing expense. It was not helpful for streamlining our organization's decision-making processes because you had to modify it to accept your data the way you do it, not versus the way they had it set up.
Head of International Sales at a comms service provider with 51-200 employees
Real User
Top 10
May 30, 2025
From my experience as a VP of sales, I was not involved directly with development and configuration, but every time I need some change in our strategy and data, it takes a lot of time from our development team or technical team to implement this change. It is not easy to add columns or information in the reports or in the information that I gathered from Data Cloud. It takes a lot of time, and it was not exactly what I was expecting. I had a project that required changing the views that I need from my team, and it took two to three months to make the change. It was just a simple click of a button and adding some information, so what I was expecting to take one or two weeks took three months. It was very complicated to implement in the beginning, and it took a lot of time. It is a very good product, but it is very complex to implement, change, develop, and integrate.
Regional Business Director at a tech services company with 51-200 employees
Real User
Top 20
Mar 12, 2025
Customizability is both an advantage and a disadvantage. While it provides a suitable solution with many pieces to integrate, it also adds complexity. It's like a puzzle with tens of thousands of pieces, and while there is great potential for making it work perfectly, the complexity can be challenging.
Data Cloud provides businesses with a comprehensive platform for managing and analyzing vast data sets, empowering users to drive data-driven decisions effectively.This platform offers robust capabilities enabling users to harness data for strategic insights. Key use cases include data warehousing, real-time analytics, and machine learning model deployment. Data Cloud stands out for its scalability, ease of integration with existing systems, and advanced security features. Users point out...
The Salesforce team can make Data Cloud more user-friendly and a bit more open. The documentation should be improved. That is the first thing. They have very poor documentation on Data Cloud. For most Salesforce products, the documentation can be improved.
In my opinion, areas that can still improve Data Cloud include the speed of the user interface, which is somewhat a problem, and reporting, as creating reports could be a bit easier. Those are the top two.
There was excessive difficulty to customize for our business processes, so you either change to how they have it set up or you spend money getting someone to fix it. It would work, but it was time-consuming and another ongoing expense. It was not helpful for streamlining our organization's decision-making processes because you had to modify it to accept your data the way you do it, not versus the way they had it set up.
From my experience as a VP of sales, I was not involved directly with development and configuration, but every time I need some change in our strategy and data, it takes a lot of time from our development team or technical team to implement this change. It is not easy to add columns or information in the reports or in the information that I gathered from Data Cloud. It takes a lot of time, and it was not exactly what I was expecting. I had a project that required changing the views that I need from my team, and it took two to three months to make the change. It was just a simple click of a button and adding some information, so what I was expecting to take one or two weeks took three months. It was very complicated to implement in the beginning, and it took a lot of time. It is a very good product, but it is very complex to implement, change, develop, and integrate.
Customizability is both an advantage and a disadvantage. While it provides a suitable solution with many pieces to integrate, it also adds complexity. It's like a puzzle with tens of thousands of pieces, and while there is great potential for making it work perfectly, the complexity can be challenging.