What needs improvement with Dell Enterprise Desktops and Laptops?

I have no ideas for how Dell Business Laptops can be improved, as this is exactly why I buy them.

There is nothing at the moment.

I rate Dell Business Laptops an eight because they are excellent and easy to use, but sometimes the updates require two to three reboots to implement properly, depending on whether the device is experiencing issues. I would appreciate more detailed information about why updates are failing rather than just receiving a notification that the update failed. Since I know Dell Business Laptops are looking to move into ARM processors, I would appreciate seeing more implementation and support for ARM X64 processors, such as Snapdragon.

From my perspective, software quality control is the big one for improving Dell Business Laptops in our business. Many drivers that come out have caused us to stop allowing self-updates because they often break other things and software, so stability and rigorous testing prior to deploying the software are crucial for us. Additionally, the USB-C board in the larger models, I think the 16s, is weak. If users punch them in hard or wiggle them around a lot, it breaks that connection, and you cannot charge your laptop until we fix it.

One feature I think that Dell Business Laptops could improve upon is finding a way to increase a NIC card to handle a higher throughput of connectivity. Currently, we are fortunate to have a 10-gig network at our main office in Middletown, Connecticut. However, having a centralized VDI environment that all satellite offices tap into at the maximum capacity would be advantageous. If they currently have it and we are unaware, we will get in touch with our rep to find out. We know we are working towards that, as having 10-gig fiber connectivity without utilizing it fully is not beneficial.

To improve, it is a balance between performance and weight. Personally, I have one of the Precisions, the old 59s. This machine is powerful. Carrying this around is not easy, but it works. I am prepared to make that sacrifice, and I do not mind carrying a heavy one around. Executives are not in the same position. When an executive does not want that heavy weight but they still want the performance, that is where we sometimes struggle with expectation setting. I do not prefer the touchpads. I have not had a lot of people complain to me, and it might be specific to me, but the touchpad on my Precision is problematic. It routinely right-clicks somewhere unintended and I have to fight through it.

I think the only way Dell Business Laptops can be improved is by continuing to work on making them lighter; that's the only complaint I have about the laptops I buy, as some say they're heavy and don't feel like carrying them home or elsewhere. For the most part, that's all, and the laptop does not even weigh three pounds, but it's still heavy when put into a backpack along with all your other gadgets, so the biggest issue is the weight.

Regarding improvements, the biggest thing is size. I think that in this new generation they are releasing right now, they have made the laptops a little thinner and a little lighter. A lot of that comes down to how much you can squeeze into a small space, but that is everybody's challenge—how can I make this lighter? As far as improvements, we have never really used anything else. As far as what we have put into our customer environments, we have switched some customers from a different platform or product. The feedback we have gotten is that they experience fewer issues, the product is nicer, the screen is nicer, the keyboard is good, and there is responsive feedback from it. That has probably been our biggest takeaway—that it is a higher quality product.

My question is about the durability or how much time the durability of Dell Business Laptop will last, particularly the new generation laptop with AI.

Everything can be improved, so a larger battery duration would be a nice feature.

I want more battery life and I want Dell Business Laptops to be lighter while still maintaining durability in the next release.

The key reason we decided to use Dell Business Laptops was the integration with our mobile device management and the ability to integrate our onboarding workflow with that tool. I would want to see this functionality continue to be developed and remain easy to integrate. Dell has many good tools in the commands feature set, and it would be beneficial if they were all consolidated into a single install where you could turn the functionality on and off for which pieces you need. Currently, four or five different pieces of software must be maintained, whereas if it was all into one suite of tools, it would be easier to manage.

If I had to identify one thing that could improve my experience further, I would make the USB-C modular.

If I could improve Dell Business Laptops, I would like to see a return of the touched left-right mouse button, and I also wish for a thinner portable mouse. However, I love the thinness and battery life of the Latitude series, and a feature I would love is an easy button to switch between power efficiency mode and battery mode.

To improve Dell Business Laptops, I would like to see thinner laptops always. You always want them to be thin and light. There is nothing that can be done about the price because that is just the industry standard right now. Those are two areas of focus: lighter devices and more storage, RAM, and improved processors—that is all the customer base wants. My advice with Dell is to try to create a MacBook killer, something that will go up against the MacBook. Those Mac users should see that Dell has something comparable.

Dell Business Laptops could probably be thinner, more in line with the XPS line. Battery life could even be improved from where it is currently. Non-soldered memory and more user-replaceable items would be great improvements. The laptops this year were a bump up in performance compared to previous years.

Even a small thing that I think Dell could tweak is the docking station experience, which has been a struggle; we do have some older docks that don't work so well with the newer laptops, and it could be very frustrating for attorneys when they plug in and maybe one of their two screens doesn't turn on, which we seem to see quite a bit with the older docking stations. I believe I captured all the needed improvements.

Dell Business Laptops can be improved with more ports for everything. Many people prefer to use two or three monitors, so more ports for everything would be helpful.

It is challenging to identify how Dell Business Laptops can be improved because some of my customers have found them to perform well. However, due to their nature as researchers who are constantly on the move and traveling, much of my hardware gets physically damaged. I do not think this is something that anyone can fix, as it will happen regardless. The researchers are always working with different institutes and organizations across the world and are constantly on the go. They experience situations such as laptops being slammed down at TSA checkpoints or falling off tables in hotel lobbies. My hardware gets beaten up significantly. I do not think this is a problem that Dell can address, as it is a challenge with any brand unless they convert everything to Toughbooks.

To improve Dell Business Laptops, I would like to see more ports on them, such as additional plug-ins. On a scale of one to ten, I would rate Dell Business Laptops an eight; as I mentioned, some improvements would involve ports and design, but overall, they are good.

The touchscreen aspects of Dell Business Laptops are what I appreciate more since I work in a car.

I would say more modular features would improve Dell Business Laptops. If a Dell computer breaks, more than likely the motherboard is going to be involved, and we will have to replace the entire computer with the exception of certain things. If you make the internals a bit more modular, one of the techs can self-dispatch, request the equipment, and replace it themselves as opposed to sending it back to Dell, which would reduce turnaround time.

To improve Dell Business Laptops, I would prefer them to be thinner, smaller, lighter, and cheaper. However, I am quite satisfied with my Dell right now, as it is very good.

Dell Business Laptops can be improved with more ease of use with Intune deployment and greater integration with deployment systems.

I'm not even sure if Dell Business Laptops came equipped with security features. I mean, I'm sure it does. I just can't think of specific details. It's just out of sight, out of mind. If it's there, I'm not worried about it. I think I have pretty good security features embedded into it. I know we have antivirus.

I personally like tablets, so it would be nice to see a model of Dell Business Laptops that's a tablet with the detachable keyboard, inspired by Microsoft's Surface. I think that'd be kind of cool to see, but these are just ideas.

How would I improve Dell Business Laptops? That is a difficult question because the way that Dell is integrated with Microsoft and the product that they offer in the form of an operating system, and the way that that also needs to integrate with everything in itself, is a complication that is constantly being mitigated with everything over and over again when it comes to an actual enterprise situation, especially one that is aged over the last multiple decades. That becomes an issue when companies always go the easy way, or not always go the easy way, but every company finds their moment to take the easiest path to integrate with Microsoft. We have been doing this and doing that for a long time. I wish that there was an easier way to integrate with Linux a little bit more with more of their products. I know this is not close, and there are many things to consider, but I would prefer more integration with Linux.

In my opinion, Dell Business Laptops can be better by being more accessible to use Copilot+ PC. At the moment, it is very expensive to buy. The experience using that model will change the market. To make it a 10 for me, Dell Business Laptops would need to be more accessible in terms of purchasing. Currently, the pricing is very expensive.

To improve Dell Business Laptops, I would prefer if they had replaceable Thunderbolt ports and if they were more right to repair for us as IT professionals.

To improve Dell Business Laptops, better thermal management and clearer descriptions in the BIOS are needed. In the next release of Dell Business Laptops, I would like to see better thermal management and clearer descriptions in the BIOS included.

The security part aligns with our organization's needs regarding Dell Business Laptops. A big improvement that could have been made to Dell Business Laptops was the modular USB-Cs, but they fixed that, which has been great.

I cannot identify a specific hardware feature that I have found most valuable. The selection is nearly agnostic at this point as we purchase either the i5 for Intel or the Ryzen 5 for AMD. Regardless of the vendor, whether it is Dell, Microsoft, HP, Lenovo, or another manufacturer, they all use the same components, so I cannot pinpoint a particular feature that stands out. Regarding improvements, I cannot identify anything in particular that stands out for Dell Business Laptops.

Increasing power and battery life is always going to be beneficial; our users really appreciate the product and have always had no complaints about it. I would recommend continued innovation with new technologies to provide a better experience overall.

Since using Dell Business Laptops, I have noticed consistency in outcomes and improvements. Rated on a scale of one to ten, consistency and reliability would be a nine. The only drawback is that nobody informs us about what happens at the end of a term, whether it is three years, four years, or five years, when support ends. There has to be a better way to inform the end user that the laptop has reached end-of-life, which can sometimes be very problematic and impactful. I do not think anything else about Dell Business Laptops needs improvement other than end-of-life communication. It fills the use case. I do not have any more concerns about needed improvements. I see you as the technologists who look at improvements, whether that is from a physical perspective, an operating system perspective, or a bundling perspective. I am a superuser, and the laptop does everything I need it to do.

I think everyone is challenged with the cost points right now on the component side, which has really hindered a lot of our customers from making purchasing decisions. I think if some of those types of issues can be solved regarding where components are being sourced, especially since they have dramatically increased in price, I think that will go a long way in helping us.

From an engineering perspective, Dell Business Laptops could be improved by reducing weight, as that is one of the biggest complaints we receive. They are heavy machines, but they are beefier machines with a graphics card.

I believe Dell Business Laptops can be improved by renovating the touchpad. I am tired of the little square in the middle; I feel we should do a whole bottom strip so you do not have to be in that one spot. When you are in that one spot, you then have to click. I would like to have that expanded a little bit.

If I could improve Dell Business Laptops, I am quite sure they still offer CACs, which is something we will be getting into later. The only thing I could suggest is more options with higher resolution screens. The current options for resolution screens do not work for me, not because they don't function, but because there are not as many options to get higher resolutions unless you get a premium model. I think they are the only ones that hold the OLED style screens. Having better resolution screens would help my organization as we do a lot of rendering and simulations, and we need higher resolutions for the engineers to do their jobs.

The only issue I have is with batteries, but that is not Dell only. Computer batteries are not good. They are good in the beginning, but the lifespan declines too fast. When looking at more specific issues, the models with separate GPUs have heat handling that could be better in some of the models because they get too warm. Regarding the pricing of Dell Business Laptops at the moment, the prices of computers and memories are too expensive right now. However, that is not only Dell's fault—it is the global market's fault. Overall, I think the computers are fairly priced regarding the global market. Of course, I think it would always be good if prices could come down a little so we can buy better equipment and use our money more effectively, but that is always a budget question. Inflation and the global market for computer parts are really bad at the moment. Raw memory and hard drives are out, so all the prices are going up, with price hikes of 70% on some parts. We use a mix of different models at the moment, including the latest Dell Desktop Pro Max or something similar.

From a features and functionality perspective, I would like to see improved or enhanced features in Dell Business Laptops.

It is very difficult to answer which advantages Lenovo has over Dell Business Laptops; it may be that the brand is not advertised so well on the market. Most of my customers come with questions about Acer, ASUS, and these normal commercial brand notebooks, and they then say, why not choose a brand which has business notebooks, for example Lenovo ThinkPad that is a business computer, and they have the Yoga, which is commercial for private use. From what I see from the quality, if you take one ThinkPad in hand and one of these Yoga models, the quality is totally different, and if I am not wrong, one of the problems is that Dell Business Laptops may be a little bit heavy. I cannot tell you about AI enhanced performance features such as noise cancellation and high-quality webcam since this model does not have any AI features installed, and I do not need it for that. It is already a few years old and I am not sure if it would support everything. I think from the quality of Dell Business Laptops, there is no need for any improvement; perhaps if anything, it would be from the weight of the notebooks. I can understand that you make notebooks which can last very long and are not so easy to break, but they are heavy—heavier than other ones from other brands.

My current machine does not have the pointing device in the middle as the mouse or trackpad. My newest enterprise Dell is probably two years old, so I am still using Windows 10. The camera has very good quality, and the overall quality is very good. However, one of the things that is common in the industry is that all notebooks are becoming less fixable or more tricky. When I compare it with a Mac that I have, the only thing I can say about Intel or Dell notebooks is that the battery is the main issue, though that is a CPU issue and not necessarily a Dell issue. MacBooks are in another level when compared to Dell notebooks. I am very used to working with Windows and have never had problems with that computer, even with the old one that I have had for probably ten years or more, which is still working after some repairs. I do not have much to complain about. The one that I have now is an i7, so when the CPU is running at high levels, it is a little noisy, or I feel the cooler starting to work.

Dell can do better with their charger because the charger is a little bit big. If they can reduce the size of the AC charger, that would improve the experience.

I am not getting the chance to use the AI-enhanced performance features such as noise cancellation, high-quality webcams, and fast boot times. I am not getting the ProSupport service provided with Dell Business Laptops. Basically, I have ProSupport only for my server and the data center. For the PC support, normally, I do not take any ProSupport from Dell. I have my own team, so they are doing the repairing and only the parts we always get claims and we get replaced from the local distributor. Regarding Dell Business Laptops, when I compare a 10 year or five year before laptop bill of material with what I am receiving now, the quality has degraded. I am talking about the plastic of the body. It does not feel the same before. I have been using the Latitude series for a long time, more than 10 years. Out of this, if I say the last three years, we are getting the product quality, talking about the body, is not the same as the previous version. If I give an example, when you unscrew from the back to open to repair or to clean, sometimes the screw hole gets torn. The bill of material is not the same as before. They should take care because the Latitude series used to provide robust performance. As for performance wise, it is okay, but the bill of material of the outer box should be improved. The pricing of Dell Business Laptops is always competitive. It is not high, it is not cheap. Of course, when you are talking about Dell Latitude, it has a higher end price, so it is okay. I would like to see more battery life as an additional feature in the future to make it better.

I think that with the new laptops, they're too heavy, way too heavy, and that's causing issues from my side. I would appreciate this changing for the next versions.

What I did not like was the quality of the touchpad. Dell Enterprise Laptops handled the workload I had initially, but over time it got really slow when I was in a Teams meeting and had to open some Google Sheets or Excel sheets at the same time. I do not think that has to do with Dell Enterprise Laptops itself, but I think that has to do with the resource allocation which Microsoft Teams and Microsoft Excel are doing at the same time. That was really frustrating as it took an enormous amount of time. That is when I reached out to IT to see whether we could do an update with additional memory, and that is when I got advice to switch to something else. If you would have asked me two weeks ago that question, I would probably have said that I really appreciated Dell Enterprise Laptops. But in the last couple of months, I ran into a lot of problems from a resources and memory perspective, which I do not think has anything to do with the device. It is more a Microsoft resources allocation thing. The funny thing is that I was given another device which runs a different OS, which performed faster and better with less memory. I do not think it is a hardware problem. I used to sell hardware myself, so I am completely convinced that it has to do with Microsoft and allocation of resources. I was very happy with Dell Enterprise Laptops, but my current device is way faster. I am not sure if Dell Enterprise Laptops will need to improve their hardware in some way to keep up with the others because I do not know the Dell hardware well enough. If I was given a device, I looked into that. But if I would look at what is the story with regards to what I thought, if I would have taken my old Dell Latitude and I turned it around, I looked at the bottom and I could see 'memory upgrade here,' I would probably have taken a screwdriver, opened it, added an NVMe chip or something else to it, and it would probably have boosted it again. Now I looked at it and I thought this is something I really need to start opening systems, which I am not going to do. If there is an easy-to-use memory update and upgrade possibility without an engineer or screwdrivers, then that would definitely have helped me because then I most likely would not have reached out to my team and I would go on a marketplace or Amazon, look for a memory module which would have fitted, and I would just have bought it personally without my HQ department interfering and I would have added the memory, and I would have been good to go again. Now I looked at it and I thought I am not going to solve this; I need to reach out. Then you reach out, and they say 'Okay, listen, we are kind of converting to MacBook Pros now; we will send you a MacBook Pro.'

For Dell Enterprise Laptops, it seems fine, and we don't have any adjustments needed. It would come in handy to have a better quality webcam, as it's not bad but not the greatest. It's not the greatest in sharpness; it's a little pixelated sometimes. For personal use, I also have a MacBook, and in that, you have a 1080p webcam and you definitely see the difference. So that could be better.

When considering ways Dell Enterprise Laptops could be better, one area that would be helpful is gaining more insights into the laptop's health and battery health. I know HP has done this considerably better than Dell at this moment. Obtaining more insights would allow us to be proactive—for example, if a laptop is running low on battery, we could proactively change the battery or replace the laptop before issues arise.

I would rate them a nine, as there is always room for development and improvements.

In areas where I think Dell Enterprise Laptops could be better, I would prefer to see a bigger range to choose from because if you want a bigger keyboard, you need to step up a bit higher price range. It might be better to have something in the middle as the price is different. Perhaps if you have five more range in the Latitude. To make it a 10 for me, I think a better camera would be necessary. The camera is not bad, but I work a lot with Microsoft Teams and the camera is not that good for conversations mostly. I think this laptop is three years old, so perhaps it is now better, but I cannot say that.

Battery life is an area that could always be improved, particularly for laptops. Users have complained that battery duration is shorter than in the past, but this is also due to applications such as Teams consuming more energy, which is logical.The laptops function as expected, so I am uncertain what else could be improved without transitioning to a different product line, since Dell has different lines for other purposes. For the purposes needed, the current model performs well.

Dell Enterprise Laptops could improve, particularly in the battery life department, as it has been observed that some competitors use small chips that consume less power and provide more battery life.Mostly, Apple is utilizing very small chips that enhance both battery life and performance, which is an area Dell could potentially improve upon, as seen with smaller ARM chips that perform significantly better for battery life.To achieve a perfect score, improvement in battery life and a bit more power in the smaller devices would be necessary.

I have plenty of complaints regarding throttling and overheating laptops because the cooling system in Dell Enterprise Laptops is not sufficient enough. What I notice is that the thermal paste used in the laptops is different across the platforms. I understand the difference in the pricing between Dell Enterprise Laptops Latitude series 3, 5, 7, and 9. However, using the same thermal compound should provide long life for the cheapest models, which are used the most. Right now, currently in the company, I am struggling with the whole finance department struggling with throttling because the laptops are overheating due to very poor quality thermal compound. I am replacing it with PTM right now and the laptops get a new life. It's not very professional, but you need to have some knowledge about what to replace and how to disassemble a laptop. Of course, the smaller laptops are easier to disassemble than the bigger ones, mostly because of the size of the cooling system and how it's built. In some laptops, you can just remove the fans. In some laptops, fans are integrated with the copper, so you have to remove all the elements. Don't try to be similar to MacBook or Apple. Don't try to copy MacBooks. It's not the way. I love Dell Enterprise Laptops because of their unique design. There were plenty of things that were impressive, where I thought, "Wow, that's a new Dell Enterprise Laptops model. I want this one." I can't afford it myself now, so I'll buy it later when I am replacing the laptop. But for a really long time, the keyboard was a super feature in Dell Enterprise Laptops. It was super smooth to type on. The battery, screen, speakers, these were all quite good. I never used a cheaper model of Dell Enterprise Laptops. Now I am struggling with some models purchased by previous IT in the company with the series, I think 7330, which is the most oily laptop I ever touched in my life. It's already peeling off the top coating layer. But older models were much nicer. I think in terms of overheating, the design has changed because Dell gained a bit more space in housing for cooling. I don't mind them being thicker, but don't go the MacBook way. It's not the way.

In my opinion, Dell Enterprise Laptops could be improved by offering color options such as pink. Pink is a nice color that I think would enhance the aesthetic. Dell Enterprise Laptops are not currently available in pink. My advice for someone considering Dell Enterprise Laptops based on my experience would be to experience them, and if you do not like them, talk to your account manager or vendor, as it is the best way to see if they are suitable for your organization.

The performance of Dell Enterprise Laptops is okay, although sometimes the builds change a little bit with tiny alterations each year.The changes could be good and bad, such as alterations to the mousepad that are perceived as not working very well, or issues with the materials used or the coating of the laptop; we sometimes have to swap the laptop lids due to problems with the coating.I think with the newer versions of Dell Enterprise Laptops, since we have them quite recently, it usually takes approximately a year or maybe a little more to see if the surface gets damaged with scratches.

It's nice that you offer it now, but I don't have that screen; money-wise, it was not in the budget, and I don't need it.

To improve Dell Enterprise Laptops, I suggest maximizing everything, as now everything is mostly touchscreen. If they can make Pro Maxes thinner, that would be great. I know they're heavy, but I don't know how that's going to work with the actual parts that are moving. Making it more lightweight would be beneficial, but it's going to be tough.

At the moment, probably nothing can be improved about Dell Enterprise Laptops. The weight and size are pretty good for what we use them for, though a better warranty instead of having to buy an extended three-year warranty would be beneficial.

As far as appearance, a little bit of a splash of color might be helpful on Dell Enterprise Laptops; perhaps a different form factor that might distinguish it from other competing brands might be helpful in bringing in a new set of customers. Access to a lot of pre-installed software on Dell Enterprise Laptops might be beneficial; in the mid to late 90s and early 2000s, you had a lot of bundles that were already built into the hardware, so going back to that model would be super efficient for us. I actually think Dell Enterprise Laptops should be marketed a little bit better; I think we all know who one of the leaders are, and they are great at marketing, and I think some more creative ways to market Dell Enterprise Laptops might be helpful.

I think Dell Enterprise Laptops could be improved by placing the microphone on the outside of the unit for when people use their laptop at a desktop and they close the shell. I would also like to see a mute button or a mute light actually on the keyboard, as that would help. We still need both USB-A and USB-C ports, as there is a lot of legacy USB-A still out in the environment. We would like to see an improvement in the naming convention, as we're used to the 5, 7, and 9 series, and we find that the Pro, Pro Plus, Pro Premium is really confusing.

I do not have specifics on how Dell Enterprise Laptops can be improved at the moment. If we want beefier, stronger laptops, it would just be a matter of ordering the next model up, which we do have those options between Pros and Pro Maxes. The machines do get a little hot. I believe that has been worked on in the current models based on a presentation I saw about how the new models have boards that have been manufactured to better the airflow on the laptops based on the overheating issue that many people have spoken to Dell about. From personal experience, we are still dealing with overheating issues. While I did see the presentation about how Dell is combating the overheating based on the airflow of the laptops, we do not currently have that, so we have not put that theory into practice.

The only improvement I would suggest for Dell Enterprise Laptops is to make a model that competes with the LG Gram. Some of our user base wants really light machines because they are traveling extensively. The lighter the better. Everything else has been really perfect for the most part.

The laptops can always be lighter and faster, but I think they're pretty sufficient right now.

Dell Enterprise Laptops could be improved with better quality assurance and quality control. I found issues with this current laptop I'm using. When I tilt it 15 degrees, the screen goes blank, and I have to close it and reopen it for it to come back on. It goes to sleep, and I've checked several times that it doesn't seem to be a Windows setting; it may be something internal. Other models we have experience issues where the camera disappears in the middle of a Zoom meeting, and you have to reboot or reinstall the camera completely. We have other issues where it would stop charging from all Thunderbolt ports, and we either have to have the motherboard changed or change certain power settings in the BIOS. Quality assurance or quality control could be improved.

Battery life is one aspect that can be improved in Dell Enterprise Desktops and Laptops. Battery life is the most important feature for me.

They can be improved by having fewer problems and requiring less support, as it would save money for external support. There are very few cases of issues, and they work normally without major problems.

Pricing should be more competitive as compared to other vendors available in the market. Recently we procured 10 laptops from Lenovo due to the fact that the hardware specs were much better than Dell and at the same price range. We went ahead with the 10 laptops. Around 40 or 50 laptops are about to expire in our organization. If the support experience from Lenovo turns out to be good, then definitely we will replace our existing infrastructure with Lenovo. That is not the case right now. It just might be the case after we have time to evaluate the services.