I think Hexagon EAM can be improved, particularly regarding the application slowing down or certain modules being unavailable at times. I reported these issues on the PPM Smart Community Portal, but we have not received a resolution for over two to three months. In terms of needed improvements, I believe support should be enhanced because it has been difficult to resolve issues. Since Hexagon EAM is quite expensive, particularly for developing countries like Pakistan, it would be beneficial to adjust pricing for those markets.
Business Analyst 2 at a government with 1,001-5,000 employees
Real User
Top 20
Jun 1, 2026
One thing I believe could be improved in Hexagon EAM is the scheduling function. Although it works, it can seem daunting at first to those who are not comfortable on a computer, compared to our previous asset management system, which had a better and easier-to-use scheduling module. Hexagon EAM's AI capabilities are just getting started. The AI currently accesses the Hexagon knowledge base but does not access personal data in your tenant or gather information from the web, so it is still in its infancy. One of the next features on their roadmap is to connect the AI to your internal data, which is where governance and security come into play, though this is not yet available. The accuracy and reliability of outputs from Hexagon EAM's AI capabilities are also in their infancy stage. It is good at answering questions about how to use EAM by accessing the Hexagon knowledge base. Issues may arise if there are customizations to a screen being asked about since it does not have access to your database to know about these changes. However, I believe the responses are really good, provided the prompt is clear, something EAM cannot control.
Senior Enterprise Systems Consultant at Condes Ltda.
Real User
Top 10
May 30, 2026
Hexagon EAM is always being improved, as it has a lab and has a pool of people who are always developing and improving the application based especially on the requirements and requests made by the users themselves and the clients themselves. When they request some improvement or some application, the system is improved, and each time a new version comes out, those requirements that the clients themselves are making are being addressed. It is dynamic, which is the good part. It is not something that will remain the same. The system is constantly being updated, so the client is normally receiving everything new that is in the system and in current technology, such as AI, for example. The platform, as I mentioned, is cloud-based and can also be implemented on-premise, but it is every day being further enhanced and resolving all the problems that might be encountered through implementations at clients, so there is a permanent continuous improvement of the system.
Hexagon EAM can be improved, especially in workflows. If I observe other applications, I can customize the workflow as part of not only the out-of-box features, allowing for proper customization of the flow. However, in Hexagon EAM, I noticed I cannot customize the flow and can only use status auth, which I think is a limitation. That is the main thing I thought of regarding needed improvements at the moment, and I can send an email if I find or recollect something else.
Hexagon EAM is a robust enterprise asset management software designed to optimize asset performance through efficient resource management and data-driven decision making.Hexagon EAM provides comprehensive resources designed to enhance asset reliability, ensuring that organizations efficiently manage their resources. It leverages advanced analytics to foster predictive maintenance, ensuring organizational efficiency and extending asset life. This software is particularly suited for...
I think Hexagon EAM can be improved, particularly regarding the application slowing down or certain modules being unavailable at times. I reported these issues on the PPM Smart Community Portal, but we have not received a resolution for over two to three months. In terms of needed improvements, I believe support should be enhanced because it has been difficult to resolve issues. Since Hexagon EAM is quite expensive, particularly for developing countries like Pakistan, it would be beneficial to adjust pricing for those markets.
One thing I believe could be improved in Hexagon EAM is the scheduling function. Although it works, it can seem daunting at first to those who are not comfortable on a computer, compared to our previous asset management system, which had a better and easier-to-use scheduling module. Hexagon EAM's AI capabilities are just getting started. The AI currently accesses the Hexagon knowledge base but does not access personal data in your tenant or gather information from the web, so it is still in its infancy. One of the next features on their roadmap is to connect the AI to your internal data, which is where governance and security come into play, though this is not yet available. The accuracy and reliability of outputs from Hexagon EAM's AI capabilities are also in their infancy stage. It is good at answering questions about how to use EAM by accessing the Hexagon knowledge base. Issues may arise if there are customizations to a screen being asked about since it does not have access to your database to know about these changes. However, I believe the responses are really good, provided the prompt is clear, something EAM cannot control.
Hexagon EAM is always being improved, as it has a lab and has a pool of people who are always developing and improving the application based especially on the requirements and requests made by the users themselves and the clients themselves. When they request some improvement or some application, the system is improved, and each time a new version comes out, those requirements that the clients themselves are making are being addressed. It is dynamic, which is the good part. It is not something that will remain the same. The system is constantly being updated, so the client is normally receiving everything new that is in the system and in current technology, such as AI, for example. The platform, as I mentioned, is cloud-based and can also be implemented on-premise, but it is every day being further enhanced and resolving all the problems that might be encountered through implementations at clients, so there is a permanent continuous improvement of the system.
Hexagon EAM can be improved, especially in workflows. If I observe other applications, I can customize the workflow as part of not only the out-of-box features, allowing for proper customization of the flow. However, in Hexagon EAM, I noticed I cannot customize the flow and can only use status auth, which I think is a limitation. That is the main thing I thought of regarding needed improvements at the moment, and I can send an email if I find or recollect something else.