Technical Sales Specialist at a comms service provider with 1,001-5,000 employees
Reseller
Top 20
Jun 30, 2026
To answer how Intercept X with XDR can be improved as an end customer, I would need to sit down with the solution. In my own opinion, I think they are continuing to evolve the solution in the right way. They need to accommodate more hybrid ecosystems as we see a lot of customers with interesting setups running different third parties all over the region. The environments are messy. Furthering the integration capabilities with third parties would be beneficial. Of course, there is no harm in also improving the threat detection and response capabilities as well. There is an AI wave, so it would be interesting to see what they can do with AI in the future. This would make the solution more independent. While human intervention is needed, they can explore what they can do with machine learning and AI capabilities.
SOC Analyst at a consultancy with 1,001-5,000 employees
Real User
Top 20
Jun 10, 2026
I suggest that we can check also the data sources of every data collector so that we can be informed of what data source the alerts came from and add that to our investigation. The efficiency or the smooth navigation of the website or the application can be improved in Secureworks Taegis XDR. We can reduce lag or slow navigation of the tool.
Till now, I have not seen any weak point that needs to be improved in Secureworks Taegis XDR. I think that since the technology is becoming upgraded, it will be good for Sophos to include more features in future updates of this solution. Secureworks Taegis XDR is a good product, but it should include AI technology.
WPS Security Engineer at a tech services company with 201-500 employees
Real User
Nov 14, 2023
Initially, we found limitations in the XDR's detections, lacking the ability to create customized detection and log parsing rules. This functionality, available in the Cortex XDR platform, wasn't present then. While there might have been changes since then, during our usage, we couldn't easily import or send Syslog data to the platform and could not create custom parsing rules for data recognition and correlation rule alerts. The query builder's functionality could have been more robust, forcing us to create broader exclusions than desired, resulting in a visibility gap due to the inability to make more granular exclusions within the query builder.
Secureworks Taegis XDR offers cutting-edge extended detection and response capabilities to enhance cybersecurity efforts. It effectively integrates and analyzes comprehensive data to provide actionable insights for threat identification and mitigation.Secureworks Taegis XDR consolidates security data, thus enabling organizations to detect and respond to threats more efficiently. Its integrated approach allows for seamless correlation across data sources, enhancing the ability to identify...
To answer how Intercept X with XDR can be improved as an end customer, I would need to sit down with the solution. In my own opinion, I think they are continuing to evolve the solution in the right way. They need to accommodate more hybrid ecosystems as we see a lot of customers with interesting setups running different third parties all over the region. The environments are messy. Furthering the integration capabilities with third parties would be beneficial. Of course, there is no harm in also improving the threat detection and response capabilities as well. There is an AI wave, so it would be interesting to see what they can do with AI in the future. This would make the solution more independent. While human intervention is needed, they can explore what they can do with machine learning and AI capabilities.
I suggest that we can check also the data sources of every data collector so that we can be informed of what data source the alerts came from and add that to our investigation. The efficiency or the smooth navigation of the website or the application can be improved in Secureworks Taegis XDR. We can reduce lag or slow navigation of the tool.
Till now, I have not seen any weak point that needs to be improved in Secureworks Taegis XDR. I think that since the technology is becoming upgraded, it will be good for Sophos to include more features in future updates of this solution. Secureworks Taegis XDR is a good product, but it should include AI technology.
Initially, we found limitations in the XDR's detections, lacking the ability to create customized detection and log parsing rules. This functionality, available in the Cortex XDR platform, wasn't present then. While there might have been changes since then, during our usage, we couldn't easily import or send Syslog data to the platform and could not create custom parsing rules for data recognition and correlation rule alerts. The query builder's functionality could have been more robust, forcing us to create broader exclusions than desired, resulting in a visibility gap due to the inability to make more granular exclusions within the query builder.